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Patient-Driven Care Management

Tools that extend beyond patient communications to provide guidance that helps patients manage their own care. Unlike population health tools (driven by the provider), these tools are provided to patients to self-manage their care journeys.

Subject Expert
Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
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Latest Related Report

Patient Engagement 2023: Provider Perceptions on Technology Investment Now and in the Future) Report Cover Image
Perception
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Patient Engagement 2023: Provider Perceptions on Technology Investment Now and in the Future
15 November 23
In an increasingly digital world, the healthcare industry continues to face increased costs and labor shortages. Patient engagement technology is top of mind for healthcare organizations as they work to improve the overall patient experience, increase volumes, cut costs, and create more provider efficiencies. <a href="https://www.bain.com/insights/2023-healthcare-provider-it-report-doubling-down-on-innovation/" target="_blank" rel="noopener"><u style="color:#4c8bc9;">In collaboration with Bain & Company</u></a>, KLAS recently identified patient engagement as a top-three priority for healthcare investment. For this report, KLAS engaged with executives from 93 unique healthcare organizations to better understand perceptions of the patient engagement market, including strategies for addressing challenges and goals today, which vendors are most aligned with provider goals, and future plans for investment to improve patient engagement.

Report Abstract

Key Findings:

  1. Organizations Focused on Patient Access to Increase Patient Volumes and Loyalty
  2. Future Plans Mirror Current Areas of Lowest Adoption; Press Ganey, NRC Health, Salesforce, Kyruus among Non-EHR Vendors Adopted Most Broadly Today
  3. Despite Third Parties’ Increased Capabilities, EHR Vendors—Led by Epic—Remain Most Aligned with Organizations’ Patient Engagement Goals
  4. Majority of Respondents Planning to Consolidate Patient Engagement Tech Stack, Especially Communications & Virtual Care Solutions
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Performance Data

Overall Score by Product

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Overall Score by Question Topic

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Provider Facility Size by Product

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Provider Facility Type by Product

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Current Time Inside Cache Tag Helper: 5/18/2025 4:42:17 PM and Model.SegmentId = 462
Related ReportsView All Reports
Performance
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Patient Engagement Ecosystem 2023
13 July 23    |   Adam Cherrington and Dan Czech
Amid the pressures of today’s economic environment, healthcare organizations are investing heavily in patient engagement technology to help reduce costs, alleviate staffing challenges, and consolidate technology in other areas. Both provider and payer organizations seek to understand what patient engagement capabilities vendors offer that can meet their core needs. This study (along with additional deep-dive content that will be published on KLAS’ website) is an update to KLAS’ 2021 report and shows which vendors report the broadest capability sets, which vendors have made the most progress over the last two years, and how the industry as a whole has matured. For reader ease, links to relevant online content are provided where applicable. Note that the data in this study is based primarily on vendor-reported information, accompanied by a limited amount of KLAS performance data.
First Look
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SeamlessMD
07 October 22    |   Adam Cherrington and Aurene Wilford
Patient-driven care management solutions have the potential to improve the overall quality of patient care and to drive outcomes by enabling clinicians to monitor and stay connected with patients across their healthcare journey—including before, during, and after hospitalization. This report seeks to validate the experiences of customers (both US and non-US) with SeamlessMD’s digital patient engagement platform.
Performance
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Patient Communications Landscape 2022
30 June 22    |   Adam Cherrington and Dan Czech
As patients’ expectations have evolved and provider organizations’ technology has matured, the need for quick, easy, ongoing patient/provider communication has become even more prevalent. It is often no longer sufficient to merely push communications to patients (e.g., appointment reminders). This study examines and defines the current landscape of patient communications solutions—including how they are used; how easy they are to set up, customize, and use on an ongoing basis; and what outcomes they are helping organizations to achieve.
Perception
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Patient Perspectives on Patient Engagement Technology 2022
26 May 22    |   Adam Cherrington and Dan Czech
The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.



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Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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