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Patient-Driven Care Management
 

Tools that extend beyond patient communications to provide guidance that helps patients manage their own care. Unlike population health tools (driven by the provider), these tools are provided to patients to self-manage their care journeys.

Subject Expert
Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
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Patient Communications Landscape 2022: Leveraging Communication Tools to Drive Outcomes) Report Cover Image
Performance
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Patient Communications Landscape 2022: Leveraging Communication Tools to Drive Outcomes
30 June 22
As patients’ expectations have evolved and provider organizations’ technology has matured, the need for quick, easy, ongoing patient/provider communication has become even more prevalent. It is often no longer sufficient to merely push communications to patients (e.g., appointment reminders). This study examines and defines the current landscape of patient communications solutions—including how they are used; how easy they are to set up, customize, and use on an ongoing basis; and what outcomes they are helping organizations to achieve.

Recent Insights

Key Findings

  1. Narrower Patient Communications Solutions from RevSpring (Limited Data), CipherHealth, Relatient at Increased Risk of Replacement
  2. WELL Health, Luma Health, CipherHealth Deliver Easy-to-Use Solutions for Patients and Office Staff
  3. Clinical Outcomes Make Klara (Limited Data) Unique among Patient Communications Vendors; Among Both Vendor Types, Financial Outcomes Often a Byproduct of Clinical & Administrative Focus
  4. Wolters Kluwer Excels at Prebuilt Content, while Twistle (Limited Data) Creates Easy-to-Customize Content; Get Well Meets Both Needs


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Performance Data

Overall Score by Product

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Overall Score by Question Topic

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Provider Facility Size by Product

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Provider Facility Type by Product

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Current Time Inside Cache Tag Helper: 4/1/2023 7:54:50 AM and Model.SegmentId = 462
Related ReportsView All Reports
Emerging Technology
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Carium
28 January 22    |   Adam Cherrington and Aurene Wilford
As healthcare organizations seek to reduce costs and improve patient outcomes, they often look to technology that engages patients in their care. Carium strives to fill this need by providing tools that remotely monitor patients, report on their conditions and progress, and guide them through their care journeys. This report examines the Carium customer experience.
Perception
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Digital Front Door 2021
28 September 21    |   Adam Cherrington and Dan Czech
Along with buzzwords like “AI” and “population health,” the term “digital front door” has become more popular but lacks a consensual definition. For this study, KLAS spoke to 27 leading organizations to understand what digital front door means to them, what digital front door strategies and key technologies they use, and what outcomes they have seen. Based on the lessons they have learned along the way, these organizations (most of which use Cerner or Epic for their core EMR) also shared advice for peers seeking to build or improve their digital front door strategies.
First Look
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GetWellNetwork GetWell Loop
18 June 21    |   Adam Cherrington and Sam Eaquinto
In November 2018, GetWellNetwork acquired HealthLoop. The renamed GetWell Loop solution offers a way to connect with patients throughout their care journey rather than just reminding them about specific events. This ongoing communication is meant to guide and engage patients but also identify those who need additional support and intervention. This report will examine the experiences of clients using GetWell Loop.
Best in KLAS
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2021 Best in KLAS Awards - Software and Professional Services
02 February 21    |   Mark Allphin and Sam Eaquinto
The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings



Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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