Universal Viewer (Imaging)
Solutions that can be used for referential and/or diagnostic viewing; that support multiple media types (e.g., DICOM, JPEG, MPEG, Cine clip); and that do so across multiple service lines (e.g., radiology, cardiology, pathology, wound care).
Subject Expert
Monique Rasband
SRU Manager
Best in KLAS Category
Recent Insights
Note: For the purposes of this research, KLAS defines enterprise imaging as the ability to store and/or view images across the enterprise from more than one service line, PACS, or long-term storage solution. This report focuses on VNA and UV solutions; click here for insights on image exchange solutions (not part of this report but another important EI component).
†The market share data in this report comes from a combination of provider organization interviews, vendor-reported information, KLAS Decision Insights, and publicly available information. In all cases, KLAS makes a best-effort attempt to use third-party sources and our vast provider network to independently validate vendor-claimed enterprise imaging contracts. While KLAS believes the data in this report is directionally correct, we acknowledge that some variation may exist.
Key Findings
- Relationships Improving from Market Share Leader IBM Watson Health; GE Healthcare Sees Waning Loyalty from Poor Relationships
- Agfa HealthCare’s Scalability Attracts High-Volume Customers; Fujifilm and Philips Mainly Validated for Small/Midsize Organizations
- Universal Viewer: Visage Has Highest Proportion Using Diagnostic Viewing; Hyland Validated for Most Service-Line Connections (Primarily Referential)
- VNA: Fuji’s Strong Service-Line Integration Drives Broad Deployments; Lingering Issues Connecting to Other Fuji Solutions
- Growth beyond Radiology & Cardiology: POC Ultrasound, Wound Care, Pathology Most Broadly Adopted across Vendors
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Performance Data
Overall Score by Product
Overall Score by Question Topic
Provider Facility Size by Product
Provider Facility Type by Product
Reducing Filters
Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.
This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.
We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.