Greenway Health

Various COVID-19 resources
Templates, workflows, patient engagement tools, education, and guidance specific to COVID-19

Led by our Chief Medical Officer, Greenway Health has built a team of experts from multiple departments within the company to facilitate our response to COVID-19. This team meets multiple times a day to review the most up-to-date information provided by various government agencies and determine how to update our products to best support our providers. This all-hands-on-deck approach allows Greenway Health to deliver real-time updates to our providers as they navigate the spread of COVID-19. As a result of this team’s efforts, Greenway Health has created templates specific to COVID-19, including a template for telehealth visits (available on both of our EHR platforms) that allows providers to upload and make changes as necessary. Thanks to our medical billing team experts, each COVID-19 visit can be matched to a specific ICD-10 code, enabling providers to bill easily for new visits. Additionally, we have kept our providers informed of how they can use their patient engagement tools to make patients aware of new office protocols. We understand many practices are inundated with visits and calls and, consequently, may miss some important communications we send. To ensure customers have the information they need, we have created a COVID-19 resource page on our customer portal to act as the single source of truth for any Greenway Health communications or updates. This page also provides our customers 24/7 access to the important information we share with them.