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IT Planning & Assessment

Engagements that provide healthcare organizations with guidance on their IT environments via assessments, strategic planning, product selections, and more. Intended to result in enhanced IT capabilities, better product rollouts, increased efficiency, and improved performance.

Subject Expert
Warren Whitford
VP of Engagement
KLAS VP of Engagement - Warren Whitford
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Performance Data

Overall Score by Product

Example IT Planning & Assessment overall score by product image

Products Appearing in Decisions

Example IT Planning & Assessment products appearing in decisions image

Overall Score by Question Topic

Example IT Planning & Assessment overall score by question topic image

Provider Facility Size by Product

Example IT Planning & Assessment provider facility size by product image

Provider Facility Type by Product

Example IT Planning & Assessment provider facility type by product image
Current Time Inside Cache Tag Helper: 1/18/2026 3:19:27 PM and Model.SegmentId = 312
Related ReportsView All Reports
Decision Insights
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IT Planning & Assessment Services 2025
11 December 25    |   Kevin Huang and Warren Whitford
Healthcare IT is continually and quickly evolving, and more than ever, healthcare organizations need the right expertise and skill sets to deploy and optimize technology for clinicians and patients. To access this guidance and support, many organizations are looking to services firms to help with IT planning and assessment projects. This report draws on 38 purchase decisions for IT planning and assessment services captured by KLAS between October 2023 and October 2025. The following pages share these key insights: The most common engagements that KLAS has validated in this segment The firms most frequently considered and selected in this sample Key factors that drive firm selection
White Paper
KLAS article icon
Consistent High Performers 2025
07 November 25    |   Bradley Hunter and Lance Merrell
KLAS’ reports—including the annual Best in KLAS report—share which software vendors and services firms excel in helping healthcare professionals improve various aspects of healthcare. While reports typically draw from data collected over the prior 12 or 18 months, we wanted to examine which companies deliver strong client satisfaction over a longer period of time. To answer this, KLAS is introducing the Consistent High Performers report, a new annual report recognizing vendors and services firms that maintain high client satisfaction on a three-year rolling basis for a specific offering. This inaugural report—intended to complement Best in KLAS—identifies the 2025 consistent high performers and how they are collectively rated across KLAS’ customer experience pillars. Additionally, the report draws from surveys administered to 25 consistent high performers, who shared similar best practices for maintaining high client satisfaction. KLAS hopes this report helps healthcare organizations identify future partners and prompts other HIT vendors and firms to implement these best practices.
Performance
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IT Advisory Services 2023
09 February 23    |   Doug VanWagenen and Trent Davis
In the IT advisory space, many firms perform well, but the breadth of their expertise varies—some firms offer many services, while others focus on a specific area. This report examines the breadth of firms’ validated services as well as client satisfaction and performance consistency. To provide better transparency into IT advisory services, KLAS has broken them into the following four segments: IT planning and assessment, revenue cycle optimization, clinical optimization, and analytics advisory services. Additionally, this report categorizes firms into four groups based on validated engagements:



Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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