Epic

Epic's Current COVID-19 Response and Solutions

The following information was supplied by the vendor and has not been validated by KLAS.

Various COVID-19 resources
Functionality to support alternative care facilities, drivethrough testing, MyChart symptom checker, video visits, and data analytics

Epic Help for New and Alternative Care Facilities

Epic is helping its customers extend their systems to support alternative care facilities around the country, such as convention centers, cruise terminals, places of worship, and racetracks, by providing additional software licenses, implementation and technical support, help desk services, training materials, and extra capacity for sites on Epic Hosting—at no charge.

Clinicians also can use Epic’s Care Everywhere interoperability platform to see a comprehensive, real-time picture of their patient’s health. Records follow patients who are transferred from surrounding sites.

Drive-Through Testing

Epic has released discrete lab ordering and resulting tools to facilitate rapid, high-throughput mass testing workflows, such as drivethrough testing clinics. Test result data is then automatically visible at the organization level in Epic’s COVID-19 dashboards and at the state and county levels in the COVID-19 Pulse Central dashboard.

Patient Symptom Checker in MyChart

Patients use the symptom checker in MyChart, designed by Epic with CDC guidance, to triage themselves based on their symptoms and to be guided to the right care setting, which may be their home. This guidance lessens the burden on the health system.

Video Visits

Patients are using MyChart to hold video visits with their providers at an unprecedented rate. In one week, over 200 health systems activated telehealth workflows in Epic and over 5,000 clinicians and analysts attended Epic virtual training. One Epic health system went from 3,500 video visits in 2019 to 3,200 visits in one day.

Data Analytics

States, counties, and departments of public health can use Epic’s COVID-19 Pulse Central to monitor bed capacity, keep track of ventilator use, and track the pandemic’s progression—all in real time.


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