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Patient Portals
 

Systems that allow patients to view personal health and billing information and/or schedule appointments.

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Coray Tate
Research Director
KLAS Research Director - Coray Tate
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Patient Engagement 2023: Provider Perceptions on Technology Investment Now and in the Future) Report Cover Image
Perception
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Patient Engagement 2023: Provider Perceptions on Technology Investment Now and in the Future
15 November 23
In an increasingly digital world, the healthcare industry continues to face increased costs and labor shortages. Patient engagement technology is top of mind for healthcare organizations as they work to improve the overall patient experience, increase volumes, cut costs, and create more provider efficiencies. <a href="https://www.bain.com/insights/2023-healthcare-provider-it-report-doubling-down-on-innovation/" target="_blank"><u style="color:#4c8bc9;">In collaboration with Bain & Company</u></a>, KLAS recently identified patient engagement as a top-three priority for healthcare investment. For this report, KLAS engaged with executives from 93 unique healthcare organizations to better understand perceptions of the patient engagement market, including strategies for addressing challenges and goals today, which vendors are most aligned with provider goals, and future plans for investment to improve patient engagement.

Recent Insights

Key Findings:

  1. Organizations Focused on Patient Access to Increase Patient Volumes and Loyalty
  2. Future Plans Mirror Current Areas of Lowest Adoption; Press Ganey, NRC Health, Salesforce, Kyruus among Non-EHR Vendors Adopted Most Broadly Today
  3. Despite Third Parties’ Increased Capabilities, EHR Vendors—Led by Epic—Remain Most Aligned with Organizations’ Patient Engagement Goals
  4. Majority of Respondents Planning to Consolidate Patient Engagement Tech Stack, Especially Communications & Virtual Care Solutions


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Performance Data

Overall Score by Product

Example Patient Portals overall score by product image

Overall Score by Question Topic

Example Patient Portals overall score by question topic image

Provider Facility Size by Product

Example Patient Portals provider facility size by product image

Provider Facility Type by Product

Example Patient Portals provider facility type by product image
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Related Articles
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Creating a Pleasant Patient Experience
26 October 21    |   Melanie Consolo
At our most recent Digital Health Investment Symposium, Dr. Yaa Kumah-Crystal, Clinical Director of Health IT at Vanderbilt University Medical Center spoke.
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eTech Spotlight: A Look at Radix Health
06 August 20    |   Tyson Mehlhoff
Many vendors are emerging in the patient engagement space, and one of them is Radix Health, whose DASH solution is intended to enhance the way patients interact with providers online. Our recent Emerg
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KLAS’ Efforts to Help During the COVID-19 Crisis
20 April 20    |   Adam Gale
We asked ourselves, how do we help providers in this wild time in the new job they have to address? KLAS is taking more than a few steps to help lighten the load during this time. Here are some of the
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Healthcare CRM Solutions For Improving the Patient Experience
03 April 20    |   Adam Cherrington
As healthcare continues to become more consumer based and as we move ahead with value-based care, CRM tools will likely prove to be an important piece of improving the patient experience.
Current Time Inside Cache Tag Helper: 12/7/2023 8:01:28 PM and Model.SegmentId = 125
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White Paper
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Digital Front Door Solutions 2023
03 August 23    |   Spencer Snyder and Stephen Bitteker
The term “digital front door” has become popular in recent years across the healthcare industry. Increasingly, it is used to refer to patient interactions not only before visits but also during and after care. The Health Management Academy and KLAS Research have partnered to create this guide, aimed at helping healthcare organizations understand the market as a whole and their vendor options.
Performance
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MEDITECH Complete Look 2023
18 July 23    |   Paul Warburton and Tyson Blauer
When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This MEDITECH Expanse “complete look” provides a high-level analysis of the key products that make up MEDITECH’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Epic , Evident , and Oracle Health [Cerner] .) This report focuses on the core Expanse suite; data on MEDITECH’s MAGIC, C/S, and 6.x platforms is excluded.
Performance
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Oracle Health (Cerner) Complete Look 2023
18 July 23    |   Paul Warburton and Tyson Blauer
When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Oracle Health (Cerner) “complete look” provides a high-level analysis of the key products that make up Oracle Health’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Epic , Evident , and MEDITECH .)
Performance
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Epic Complete Look 2023
18 July 23    |   Paul Warburton and Tyson Blauer
When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Epic “complete look” provides a high-level analysis of the key products that make up Epic’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Evident , MEDITECH , and Oracle Health [Cerner] .)
Performance
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Patient Engagement Ecosystem 2023
13 July 23    |   Adam Cherrington and Dan Czech
Amid the pressures of today’s economic environment, healthcare organizations are investing heavily in patient engagement technology to help reduce costs, alleviate staffing challenges, and consolidate technology in other areas. Both provider and payer organizations seek to understand what patient engagement capabilities vendors offer that can meet their core needs. This study (along with additional deep-dive content that will be published on KLAS’ website) is an update to KLAS’ 2021 report and shows which vendors report the broadest capability sets, which vendors have made the most progress over the last two years, and how the industry as a whole has matured. For reader ease, links to relevant online content are provided where applicable. Note that the data in this study is based primarily on vendor-reported information, accompanied by a limited amount of KLAS performance data.
Performance
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Ambulatory Ecosystem athenahealth Complete Look 2023
01 June 23    |   Aaron Gleave and Alex McIntosh
When making a core HIT purchasing decision, ambulatory healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas beyond core EMR and PM solutions. This athenahealth “complete look” provides a high-level analysis of the key IT components that make up athenahealth’s comprehensive suite. (Other reports in the series do the same for eClinicalWorks, Greenway Health, NextGen Healthcare, and Veradigm.)
Performance
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Independent Ambulatory Patient Portals 2023
28 February 23    |   Alex McIntosh and Coray Tate
Patient portals (tools used by healthcare providers to engage with patients) can greatly influence a patient’s ability to seek and receive care. Since the outbreak of COVID-19, healthcare organizations have become keenly interested in technology that gives patients ownership of their health and enhances office efficiencies. Though KLAS has historically looked at how portals perform in the IDN setting, this report examines the experience of customers in the independent ambulatory space (clinics not owned by a hospital/health system) to share their perspective and help other such organizations understand portals’ impact on patient care.
Perception
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Patient Perspectives on Patient Engagement Technology 2022
26 May 22    |   Adam Cherrington and Dan Czech
The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.



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