Patient Portals
Systems that allow patients to view personal health and billing information and/or schedule appointments.

Recent Insights
Key Findings:
- Relationship: athenahealth, Epic (Limited Data) Outpace Others Due to Strong Support; Most Respondents of eClinicalWorks (Limited Data) Report Dissatisfaction
- Product: Customers of Greenway Health, athenahealth, and Epic (Limited Data) Satisfied with Solid Functionality
- Culture: athenahealth Has Tight Communication with Customers; Greenway Health Highlighted for Not Overselling Product Capabilities
- Operations: Usability Problems with NextGen Healthcare and eClinicalWorks (Limited Data) Diminish Customer Experience; Across All Vendors, Training Is Weaker Than Expected
- Value: Epic (Limited Data) Portal Delivers Strong Value for Community Connect Customers, Demonstrates Potential for All Portals in the Future; athenahealth’s Comprehensive Platform Increases Savings
- Vendor Summaries
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Performance Data
Overall Score by Product
Overall Score by Question Topic
Provider Facility Size by Product
Provider Facility Type by Product
Reducing Filters
Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.
This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.
We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.