Patient Portals Software Product Ranking Comparison

Patient portals (tools used by healthcare providers to engage with patients) can greatly influence a patient’s ability to seek and receive care. Since the outbreak of COVID-19, healthcare organizations have become keenly interested in technology that gives patients ownership of their health and enhances office efficiencies. Though KLAS has historically looked at how portals perform in the IDN setting, this report examines the experience of customers in the independent ambulatory space (clinics not owned by a hospital/health system) to share their perspective and help other such organizations understand portals’ impact on patient care.

Recent Insights

Key Findings:

Relationship: athenahealth, Epic (Limited Data) Outpace Others Due to Strong Support; Most Respondents of eClinicalWorks (Limited Data) Report Dissatisfaction
Product: Customers of Greenway Health, athenahealth, and Epic (Limited Data) Satisfied with Solid Functionality
Culture: athenahealth Has Tight Communication with Customers; Greenway Health Highlighted for Not Overselling Product Capabilities
Operations: Usability Problems with NextGen Healthcare and eClinicalWorks (Limited Data) Diminish Customer Experience; Across All Vendors, Training Is Weaker Than Expected
Value: Epic (Limited Data) Portal Delivers Strong Value for Community Connect Customers, Demonstrates Potential for All Portals in the Future; athenahealth’s Comprehensive Platform Increases Savings
Vendor Summaries

Performance Data

Overall Score by Product

Overall Score by Question Topic

Provider Facility Size by Product

Provider Facility Type by Product

At our most recent Digital Health Investment Symposium, Dr. Yaa Kumah-Crystal, Clinical Director of Health IT at Vanderbilt University Medical Center spoke.

Many vendors are emerging in the patient engagement space, and one of them is Radix Health, whose DASH solution is intended to enhance the way patients interact with providers online. Our recent Emerg

Perception

Patient Perspectives on Patient Engagement Technology 2022

26 May 22 | Adam Cherrington and Dan Czech

The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.

Patient Portals

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