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Practice Management

Solutions that focus on practice billing and scheduling and that accommodate the needs of broad-market primary care practices as well as multispecialty groups.

Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
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Decision Insights

Latest Related Report

Ambulatory Core Solutions Mindshare 2025: Which Vendors Are Top of Mind for Ambulatory Practices?) Report Cover Image
Perception
KLAS article icon
Ambulatory Core Solutions Mindshare 2025: Which Vendors Are Top of Mind for Ambulatory Practices?
22 April 25
Ambulatory care organizations balance many consideration factors (e.g., functionality, usability, and comprehensiveness) when determining the best core IT solutions for their operational and clinical needs. Based on responses from over 1,200 respondents from 689 organizations, this report—an update to <a href="https://klasresearch.com/report/ambulatory-ehr-pm-mindshare-2024-which-vendors-are-seen-as-poised-for-market-share-growth/3314" target="_blank"><u style="color:#4c8bc9;">KLAS’ 2024 ambulatory mindshare study</u></a>—reveals which core solutions vendors are top of mind for ambulatory care organizations as well as what factors they prioritize in decisions. Notably, the number of vendors being considered has expanded significantly since the 2024 report, with more respondents looking to specialty-focused solutions.

Report Abstract

Key Findings:

  1. Epic Holds the Majority of Ambulatory Mindshare; athenahealth Gaining Traction Among Health-System-Owned Practices
  2. Functionality Still a Key Factor for Practices; Interoperability Increasingly Important in Core Solution Considerations
  3. Small Practices Seek User-Friendly Solutions with Specialty Content; athenahealth, Epic Community Connect, and eClinicalWorks Are Most Often Considered
  4. Midsize Practices Look for Multispecialty Functionality & Improved Interoperability, Largely Consider Epic
  5. Large Practices Prioritize Interoperability & Broad Functionality; Epic & athenahealth Are Most-Mentioned Choices
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Performance Data

Overall Score by Product

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Products Appearing in Decisions

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Overall Score by Question Topic

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Provider Facility Size by Product

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Provider Facility Type by Product

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Current Time Inside Cache Tag Helper: 4/29/2025 9:42:26 PM and Model.SegmentId = 2
Related ReportsView All Reports
Performance
KLAS article icon
MEDITECH Complete Look 2023
18 July 23    |   Paul Warburton and Tyson Blauer
When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This MEDITECH Expanse “complete look” provides a high-level analysis of the key products that make up MEDITECH’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Epic , Evident , and Oracle Health [Cerner] .) This report focuses on the core Expanse suite; data on MEDITECH’s MAGIC, C/S, and 6.x platforms is excluded.
Performance
KLAS article icon
Oracle Health (Cerner) Complete Look 2023
18 July 23    |   Paul Warburton and Tyson Blauer
When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Oracle Health (Cerner) “complete look” provides a high-level analysis of the key products that make up Oracle Health’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Epic , Evident , and MEDITECH .)
Performance
KLAS article icon
Epic Complete Look 2023
18 July 23    |   Paul Warburton and Tyson Blauer
When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Epic “complete look” provides a high-level analysis of the key products that make up Epic’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Evident , MEDITECH , and Oracle Health [Cerner] .)
First Look
KLAS article icon
PracticeSuite Practice Management 2023
24 February 23    |   Jacob Mortensen and Jake Ray
Vendors in the ambulatory space continue to work toward the goal of meeting the diverse and ever-changing needs of provider organizations. This report takes a first look at the PracticeSuite PM solution and how well it delivers to ambulatory practices and uses feedback from both direct provider and MSO customers. The data focuses on customer satisfaction and feature utilization among these customers.
Performance
KLAS article icon
Midsize/Large Practice Management 2022
15 December 22    |   Aaron Gleave and Alex McIntosh
Most practice management (PM) solutions have lengthy tenure in the market, yet not all vendors successfully meet practices’ needs—which include strong technology and a vendor who acts as a partner in customer success. Historically, KLAS has split PM data by midsize (11–75 physicians) and large practices (76+ physicians); however, independent practices (clinics not owned by a hospital/health system) and owned practices (clinics owned by a hospital/health system) also have different needs and gravitate toward different vendors. Due to this trend, this report examines which PM vendors best deliver to customers’ expectations for midsize and large practices as well as for independent and owned practices.



Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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