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Customer Relationship Management (CRM)
 

Systems that manage patients' contact data by organizing and managing current patients and potential/acquired patients, much like sales organizations do. These tools are also used for improving care collaboration.

Subject Expert
Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
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Latest Category Report

Patient Engagement Ecosystem 2021: How Has the Industry Progressed?) Report Cover Image
Performance
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Patient Engagement Ecosystem 2021: How Has the Industry Progressed?
25 March 21
Patient engagement technology continues to be offered by a large group of vendors aiming to solve varied, complex challenges—leading to the need for clarity about what capabilities vendors offer to meet provider and payer organizations’ core needs. This study, along with <a href="/category/patient-engagement-ecosystem/48"><u style="color:#005cb9;">additional deep-dive content on KLAS’ website</u></a>, seeks to show which vendors report the broadest capability sets, which vendors made the most progress over the last two years, and how the industry as a whole has matured. For reader ease, links to relevant online content are provided where applicable. <strong>Note that the data in this report is based on vendor-reported information.</strong>

Recent Insights

Key Findings:

  1. GetWellNetwork, Vocera, Salesforce & CipherHealth Show Large Capability Growth through Development & Acquisitions
  2. Epic, Allscripts & R1 Report Broadest Capabilities among Acute Care–Focused Vendors
  3. For Ambulatory Practices, athenahealth, NextGen Healthcare, Luma Health & Mend Offer Broadest Patient Engagement Capabilities
  4. Vendors Not Yet Measured in Patient Engagement
  5. Industry Progress
  6. Patient Engagement Capabilities Index


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Performance Data

Overall Score by Product

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Provider Facility Size by Product

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Provider Facility Type by Product

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Finding a One-Stop Shop in Patient Engagement Platforms
19 March 21    |   Adam Cherrington and Dan Czech
The focus of the Patient Engagement Platforms 2020 report is which vendors are capable of providing a one-stop shop solution for patient engagement.
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eTech Spotlight: A Look at Radix Health
06 August 20    |   Tyson Mehlhoff
Many vendors are emerging in the patient engagement space, and one of them is Radix Health, whose DASH solution is intended to enhance the way patients interact with providers online. Our recent Emerg
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KLAS’ Efforts to Help During the COVID-19 Crisis
20 April 20    |   Adam Gale
We asked ourselves, how do we help providers in this wild time in the new job they have to address? KLAS is taking more than a few steps to help lighten the load during this time. Here are some of the
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Hidden Weapons of Technology in the Coronavirus War
13 April 20    |   Taylor Davis
There is no industry for which the virus is more real than the doctors and nurses in our hospitals and clinics. Many are like soldiers, bravely fighting on the front lines. As KLAS watched the coronav
Current Time Inside Cache Tag Helper: 3/25/2023 7:16:49 AM and Model.SegmentId = 281
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Perception
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Digital Front Door 2021
28 September 21    |   Adam Cherrington and Dan Czech
Along with buzzwords like “AI” and “population health,” the term “digital front door” has become more popular but lacks a consensual definition. For this study, KLAS spoke to 27 leading organizations to understand what digital front door means to them, what digital front door strategies and key technologies they use, and what outcomes they have seen. Based on the lessons they have learned along the way, these organizations (most of which use Cerner or Epic for their core EMR) also shared advice for peers seeking to build or improve their digital front door strategies.
Best in KLAS
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2021 Best in KLAS Awards - Software and Professional Services
02 February 21    |   Mark Allphin and Sam Eaquinto
The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings



Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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