Vendor Neutral Archive (VNA) Software Product Ranking Comparison

Many healthcare organizations are working to expand and mature their enterprise imaging (EI) strategies to bring together more facilities and service lines. At the same time, both vendors and healthcare organizations are experiencing staffing and budget constraints, leading to a host of financial and operational difficulties. In this environment, some vendors are surmounting challenges and providing the partnership and innovation customers need, while others are struggling to deliver consistently. This report provides an update on vendor performance, based on perspectives from 178 organizations live with EI.

Recent Insights

Key Findings:

Agfa HealthCare & Merative (IBM) Have Improved Relationships; Ongoing Challenges Remain
Fujifilm Maintains Strong Satisfaction while Performance Drops for Most VNA Solutions
Fujifilm Continues to Lead in Satisfaction; Change Healthcare & Sectra (Limited Data) Deliver Strong Relationships to Smaller Customer Bases
GE Healthcare’s Delivery Varies Widely by Customer Size; Support and Delivery Challenges Drive Score Drops for Hyland & Mach7
Visage Imaging Gains Energy with Strong Diagnostic Viewer; Mach7 Technologies Delivers for Referential Viewing
Unkept Promises Lead to Dissatisfaction with GE Healthcare; Merative & Agfa HealthCare Provide Functional UVs with Inconsistent Delivery

Performance Data

Overall Score by Product

Overall Score by Question Topic

Provider Facility Size by Product

Provider Facility Type by Product

I always say that I would love for the need of the enterprise imaging report to go away. That would mean that both providers and vendors are in a good spot and patients have easy access to all their i

Here’s a question for you: who is responsible for a provider organization’s IT purchasing decisions? The answer is both complex and critical, especially in the developing world of Enterprise Imaging (

Performance

Imaging in the Cloud 2021

09 November 21 | Monique Rasband and Sidney Tate

Cloud-based technology is quickly gaining momentum among provider organizations, particularly for imaging solutions. To get an early look at the reality of cloud-based imaging and the vendors best positioned to help organizations transition to the cloud, KLAS interviewed 37 organizations that have adopted imaging technology hosted by their vendor in the cloud (i.e., the organizations are leveraging the public or private cloud to operate or store imaging solutions and/or data); of this group, 20 are doing primary PACS production in the cloud. These organizations almost unanimously report positive experiences. Most have successfully transitioned to the cloud and are seeing beneficial outcomes—e.g., decreased IT burden and improved security. Because of the early nature of this market, all vendor performance data is limited (see the About This Report section). This research is also specific to the United States.

Vendor Neutral Archive (VNA)

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