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Interactive Patient Systems
 

Solutions that provide functionality for education and entertainment on a patient’s in-room monitor.

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Jacob Fulton
Research Director
KLAS Research Director - Jacob Fulton
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Latest Category Report

Interactive Patient Systems 2023: Who Is Leading the Way toward the Digital Patient Room of the Future?) Report Cover Image
Performance
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Interactive Patient Systems 2023: Who Is Leading the Way toward the Digital Patient Room of the Future?
09 May 23
The digital transformation of healthcare has innovated the way patients receive care; this is especially evident in the emergence of digital patient rooms, which use technology to improve personalization, accuracy, and overall experience for patients and providers within the hospital. When properly developed, these digital patient rooms can also ease the staffing challenges many healthcare organizations face today. While vendors in the interactive patient systems space have traditionally focused on and still provide education and entertainment technology in the patient room, this report focuses on advanced digital patient room capabilities offered by these vendors by examining (1) which solutions have the broadest adoption across these advanced capabilities, (2) which solutions are viewed as most complete, and (3) what outcomes deep adopters are achieving.

Recent Insights

Key Findings:

  1. Best in KLAS Winner pCare Leads with Broadest Adoption; Get Well Deeply Adopted and Seen as Complete, though Less Broadly Validated
  2. Strong Performer Vibe Health by eVideon Validated Broadly, Avidex Serves Narrower Customer Needs Well; Both Seen as Complete Solutions
  3. Epic, SONIFI Health & Oneview Healthcare (Limited Data) Rarely Seen as Fully Complete Solutions Despite Broader Validations
  4. Overviews of Vendor Performance & Product Completeness


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Performance Data

Overall Score by Product

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Current Time Inside Cache Tag Helper: 6/7/2023 3:50:21 AM and Model.SegmentId = 167
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Patient Perspectives on Patient Engagement Technology 2022
26 May 22    |   Adam Cherrington and Dan Czech
The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.
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02 December 21    |   Adam Cherrington, Ciera Walker and Tyler Sycamore
Provider organizations’ efforts to improve the patient experience have typically relied on standardized, retrospective benchmarking data (predominantly from the CMS-regulated CAHPS survey). However, to really amplify the voice of the patient and meet the rising demands of healthcare consumerism, organizations also need customizable tools that allow them to respond to patient feedback in real time and quickly identify service-recovery options. This report examines the opportunity that exists for the industry to augment a CAHPS-centric approach with more customizable capabilities.
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Along with buzzwords like “AI” and “population health,” the term “digital front door” has become more popular but lacks a consensual definition. For this study, KLAS spoke to 27 leading organizations to understand what digital front door means to them, what digital front door strategies and key technologies they use, and what outcomes they have seen. Based on the lessons they have learned along the way, these organizations (most of which use Cerner or Epic for their core EMR) also shared advice for peers seeking to build or improve their digital front door strategies.
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Patient Engagement Ecosystem 2021
25 March 21    |   Adam Cherrington, Cathy McCabe and Dan Czech
Patient engagement technology continues to be offered by a large group of vendors aiming to solve varied, complex challenges—leading to the need for clarity about what capabilities vendors offer to meet provider and payer organizations’ core needs. This study, along with additional deep-dive content on KLAS’ website , seeks to show which vendors report the broadest capability sets, which vendors made the most progress over the last two years, and how the industry as a whole has matured. For reader ease, links to relevant online content are provided where applicable. Note that the data in this report is based on vendor-reported information.
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Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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