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Home chevron icon Value Based Care chevron icon Patient Engagement

Interactive Patient Systems
 

Solutions that provide functionality for education and entertainment on a patient’s in-room monitor.

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Jacob Fulton
Research Director
KLAS Research Director - Jacob Fulton
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Patient Engagement Ecosystem 2021: How Has the Industry Progressed?) Report Cover Image
Performance
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Patient Engagement Ecosystem 2021: How Has the Industry Progressed?
25 March 21
Patient engagement technology continues to be offered by a large group of vendors aiming to solve varied, complex challenges—leading to the need for clarity about what capabilities vendors offer to meet provider and payer organizations’ core needs. This study, along with <a href="/category/patient-engagement-ecosystem/48"><u style="color:#005cb9;">additional deep-dive content on KLAS’ website</u></a>, seeks to show which vendors report the broadest capability sets, which vendors made the most progress over the last two years, and how the industry as a whole has matured. For reader ease, links to relevant online content are provided where applicable. <strong>Note that the data in this report is based on vendor-reported information.</strong>

Recent Insights

Key Findings:

  1. GetWellNetwork, Vocera, Salesforce & CipherHealth Show Large Capability Growth through Development & Acquisitions
  2. Epic, Allscripts & R1 Report Broadest Capabilities among Acute Care–Focused Vendors
  3. For Ambulatory Practices, athenahealth, NextGen Healthcare, Luma Health & Mend Offer Broadest Patient Engagement Capabilities
  4. Vendors Not Yet Measured in Patient Engagement
  5. Industry Progress
  6. Patient Engagement Capabilities Index


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Performance Data

Overall Score by Product

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Overall Score by Question Topic

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Provider Facility Size by Product

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Provider Facility Type by Product

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Related Articles
Article
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Patient Experience Will Require More Than Just CAHPS
20 December 21    |   Adam Cherrington, Dan Czech and Ciera Black Walker
Our Patient Experience Improvement report is a first look at customer satisfaction with the solutions used by providers and payers to improve patient experience.
Article
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Finding a One-Stop Shop in Patient Engagement Platforms
19 March 21    |   Adam Cherrington and Dan Czech
The focus of the Patient Engagement Platforms 2020 report is which vendors are capable of providing a one-stop shop solution for patient engagement.
Article
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eTech Spotlight: A Look at Radix Health
06 August 20    |   Tyson Mehlhoff
Many vendors are emerging in the patient engagement space, and one of them is Radix Health, whose DASH solution is intended to enhance the way patients interact with providers online. Our recent Emerg
Article
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eTech Insight – IoT Gateways Can Improve Telehealth Services
06 May 20    |   Mike Davis
What's missing from telehealth exams? Vital signs like blood pressure and pulse that would normally be captured during an office visit.
Current Time Inside Cache Tag Helper: 3/25/2023 7:52:41 AM and Model.SegmentId = 167
Related ReportsView All Reports
Performance
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Patient Experience Improvement 2021
02 December 21    |   Adam Cherrington, Ciera Walker and Tyler Sycamore
Provider organizations’ efforts to improve the patient experience have typically relied on standardized, retrospective benchmarking data (predominantly from the CMS-regulated CAHPS survey). However, to really amplify the voice of the patient and meet the rising demands of healthcare consumerism, organizations also need customizable tools that allow them to respond to patient feedback in real time and quickly identify service-recovery options. This report examines the opportunity that exists for the industry to augment a CAHPS-centric approach with more customizable capabilities.
Perception
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Digital Front Door 2021
28 September 21    |   Adam Cherrington and Dan Czech
Along with buzzwords like “AI” and “population health,” the term “digital front door” has become more popular but lacks a consensual definition. For this study, KLAS spoke to 27 leading organizations to understand what digital front door means to them, what digital front door strategies and key technologies they use, and what outcomes they have seen. Based on the lessons they have learned along the way, these organizations (most of which use Cerner or Epic for their core EMR) also shared advice for peers seeking to build or improve their digital front door strategies.
Best in KLAS
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2021 Best in KLAS Awards - Software and Professional Services
02 February 21    |   Mark Allphin and Sam Eaquinto
The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings



Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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