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Clinical Communications
 

HIPAA-compliant, asynchronous communication platforms used on smartphones, laptops, or computer stations via a web browser or downloaded application. Functionality is used to support the workflows of physicians, nurses, and others (administration, IT, transport teams, housekeeping, environmental services, etc.). System interfaces enable push notifications for patient care teams.

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Paul Hess
Research Director
KLAS Research Director - Paul Hess
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Clinical Communication Platforms 2023: A Closer Look at Customer Adoption) Report Cover Image
Performance
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Clinical Communication Platforms 2023: A Closer Look at Customer Adoption
06 June 23
<a href="https://klasresearch.com/report/clinical-communication-platforms-2021-improved-efficiency-leading-to-concrete-outcomes/1706" target="_blank"><u style="color:#4c8bc9;">Past KLAS research</u></a> shows that clinical communication platforms can improve healthcare organizations’ efficiency and care quality when successfully adopted across the enterprise. Vendors can help drive strong adoption—in number of workflows/interfaces deployed, in breadth (percentage of an organization’s hospitals that adopt the solution), and in depth (percentage of employees using the solution). This report examines these factors and shares how well vendors enable adoption and support organizations’ communication strategies.

Recent Insights

Key Findings:

  1. PerfectServe Telmediq & Stryker Vocera Closest to Providing Comprehensive Deployments That Fit Customer Strategies; TigerConnect Customer Strategies Enabled Due to Ease of Use
  2. PerfectServe, Stryker Edge & Baxter (Limited Data) Help Drive Deep Adoption; Epic Is Most Broadly Adopted while Adoption Depth Varies


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Performance Data

Overall Score by Product

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Products Appearing in Decisions

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Overall Score by Question Topic

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Provider Facility Size by Product

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Provider Facility Type by Product

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Related Articles
Article
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Investing in Secure Communication Platforms
27 October 20    |   Riley Pierce and Ryan Engle
Why invest in secure communication platforms? Ryan Engle answers this question and more ahead of KLAS’ annual DHIS event.
Article
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Shared Smart Devices 2020: The Latest Updates
15 October 20    |   Paul Hess and Jonathan Christensen
We have released a new report that delves into the state of shared smart devices nurses are using in some hospitals.
Article
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No Failure to Communicate: Clinical Communication Platforms 2020
10 July 20    |   Paul Hess and Paul Warburton
There is tremendous value to be found in a solid clinical communications platform when an organization elevates its importance. But there remains a lack of clarity around clinical communication platfo
Article
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The Current Landscape of Secure Communication
21 November 18    |   Jared Jeffery
Ultimately, providers will have to balance functionality, cost, organizational goals and the synergies that these secure communications vendors have with their existing IT landscape.
Current Time Inside Cache Tag Helper: 12/6/2023 8:33:10 PM and Model.SegmentId = 285
Related ReportsView All Reports
First Look
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VoiceFriend
22 July 22    |   Jacob Mortensen and Paul Hess
Clinical communications solutions, initially aimed at tackling HIPAA compliance concerns, have grown to cover many workflows and use cases around communication in healthcare organizations. VoiceFriend is one of these solutions, and it is specifically tailored for organizations providing care to seniors—such as skilled nursing, assisted living, or memory care facilities. In these settings, communication between residents’ loved ones and caregivers is an essential part of their stewardship and care. This report details the experience of organizations using the VoiceFriend platform.
First Look
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DrFirst
06 August 21    |   Aaron Gleave and Spencer Larson
This report examines the experiences of early adopters of two DrFirst solutions: Medication Management Suite (MMS) and Backline. MMS combines the medication history of MedHx with the price transparency of myBenefitCheck and the automated prescription notifications of RxInform to help health systems improve medication reconciliation and adherence, thereby reducing the risk of readmissions and unnecessary costs. Backline is a comprehensive care collaboration and telehealth platform that aims to provide seamless, compliant, and secure communication (via messaging and telehealth) to internal and external clinical teams, patients, and caregivers. The first section of this report explores how MMS and Backline work together; the remainder of the report examines each solution separately.
Best in KLAS
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2021 Best in KLAS Awards - Software and Professional Services
02 February 21    |   Mark Allphin and Sam Eaquinto
The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings



Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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