Current Time Inside Cache Tag Helper: 6/7/2023 6:17:21 PM and Model.SegmentId = 1
Home chevron icon RevenueCycle Financial / HIM chevron icon Patient Accounting

Patient Accounting & Patient Management
 

Software products that provide core inpatient functionality, including patient management (ADT), patient accounting (billing and A/R), basic scheduling, and general financials.

Subject Expert
Coray Tate
Research Director
KLAS Research Director - Coray Tate
   Bookmark
Best in KLAS Category

Latest Category Report

Oracle Health (Cerner) 2023: Customer Perceptions of Oracle Health) Report Cover Image
Perception
KLAS article icon
Oracle Health (Cerner) 2023: Customer Perceptions of Oracle Health
21 March 23
Cerner, one of the major software vendors in healthcare IT, has gone through significant changes over the last year and a half. In October 2021, they announced a new CEO and introduced RevElate as their go-forward patient accounting platform. Two months later, Oracle announced their intent to acquire Cerner. Customers soon reached out to KLAS, wanting to know about their peers’ experiences with these changes. To gather this information, KLAS has been meeting regularly with leaders from over 20 healthcare organizations. This report shares their transition experience and how it has impacted their confidence in Cerner—now Oracle Health—as their go-forward partner. Customer insights come from three rounds of interviews: <ul><li>Round 1—March 2022: Customers’ initial thoughts on company changes</li> <li>Round 2—July 2022: Customers’ perceptions after Oracle Health finalized acquisition of Cerner and announced company vision</li> <li>Round 3—November 2022: Customers’ impressions after Oracle Cerner Health Conference (OCHC)</li></ul> <p style="font-size:.85em; color:#858d96">Note: For more customer feedback about recent company changes, read the <a href="https://klasresearch.com/report/cerner-flash-insights-2022-customers-initial-perspectives-on-big-company-changes/2776" target="_blank"><u style="color:#4c8bc9">Cerner Flash Insights report</u></a> and the <a href="https://klasresearch.com/report/cerner-soarian-financials-pulse-check-2022-understanding-soarian-financials-performance-as-a-possible-indicator-of-revelate-s-success/2813"><u style="color:#4c8bc9">Cerner Soarian Financials Pulse Check report</u></a>.<p>

Recent Insights

Key Findings:

  1. Growing Number of Respondents Question Oracle Health as a Long-Term Partner Due to Lack of Tangible Results & Road Map
  2. Most Customers Lack Confidence in Oracle Health’s Ability to Execute on Their Vision for the Future
  3. Respondents Express Concerns about RevElate’s Delivery
  4. Despite Gaining Better Understanding of RevElate, Customers Are Dissatisfied with Communication, Have Reservations and Unanswered Questions


to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

Performance Data

Overall Score by Product

Example Patient Accounting & Patient Management overall score by product image

Overall Score by Question Topic

Example Patient Accounting & Patient Management overall score by question topic image

Provider Facility Size by Product

Example Patient Accounting & Patient Management provider facility size by product image

Provider Facility Type by Product

Example Patient Accounting & Patient Management provider facility type by product image
View All Articles
Related Articles
Article
KLAS article icon
eTech Insight – New Healthcare API Solutions Will Drive Market Disruption
16 August 19    |   Mike Davis
Almost all healthcare organizations have implemented integration engines (IEs) to create interfaces from disparate best-of-breed IT applications to their enterprise IT applications. Most of these inte
Article
KLAS article icon
ERP Decision Insights: A Volatile Market
21 September 18    |   Doug Tolley
The ERP market has long lacked a clear front-runner but recently been infused with new vitality. The culprit? Cloud-based tools.
Article
KLAS article icon
The 3 Biggest Buying Decision Mistakes
01 June 18    |   Doug Tolley
These details, taken straight from providers’ mouths, have helped KLAS see what makes for a smooth and satisfying sales experience . . . and what makes for a rocky and frustrating one.
Article
KLAS article icon
Decision Insights: How the C-Suite Makes Buying Decisions
29 May 18    |   Doug Tolley
Over the years, KLAS has learned quite a bit about how healthcare decision makers go about choosing what HIT products to buy, and what to pass on. This data helps others uncover which vendors are serv
Current Time Inside Cache Tag Helper: 6/7/2023 6:17:21 PM and Model.SegmentId = 1
Related ReportsView All Reports
Performance
KLAS article icon
Small-Hospital Patient Accounting 2023
07 March 23    |   Alex McIntosh and Coray Tate
Small hospitals are changing their EMRs and patient accounting systems at a greater rate than that of their large-hospital counterparts. Most market selection energy is going to Oracle Health (Cerner), MEDITECH, and Epic; small hospitals also use other vendors like athenahealth, CPSI, and MEDHOST. While many vendors offer viable clinical systems, there are significant differences across the customer experience with patient accounting that should not be overlooked by small hospitals. To help these organizations make more informed decisions, this report examines feedback from small hospitals (&ge;250 beds) about their patient accounting solutions.
Performance
KLAS article icon
Cerner Soarian Financials Pulse Check 2022
21 June 22    |   Alex McIntosh and Coray Tate
In October 2021, Cerner introduced RevElate as their go-forward patient accounting platform instead of Cerner Patient Accounting (CPA). According to Cerner, RevElate will be built on elements of both CPA and Soarian Financials. The number of Soarian Financials customers has decreased over the years, and because the solution was never Cerner’s go-forward platform, KLAS has not actively collected research on it for several years. However, since the RevElate announcement, organizations have wondered whether the Soarian Financials customer experience is a possible indicator of the RevElate customer experience. This report—the second in a series of Cerner-focused reports—examines the state of Soarian Financials today, based on data collected from customers over the past 24 months with an emphasis on interviews conducted since the RevElate announcement. In future research, KLAS intends to collect perceptions from additional Cerner customers and validate the impacts customer organizations have seen from Cerner’s recent changes.
Perception
KLAS article icon
Patient Perspectives on Patient Engagement Technology 2022
26 May 22    |   Adam Cherrington and Dan Czech
The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.
Best in KLAS
KLAS article icon
2021 Best in KLAS Awards - Software and Professional Services
02 February 21    |   Mark Allphin and Sam Eaquinto
The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings



Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​