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Patient Accounting & Patient Management
 

Software products that provide core inpatient functionality, including patient management (ADT), patient accounting (billing and A/R), basic scheduling, and general financials.

Subject Expert
Coray Tate
Research Director
KLAS Research Director - Coray Tate
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Oracle Health (Cerner) 2023: Customer Perceptions of Oracle Health) Report Cover Image
Perception
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Oracle Health (Cerner) 2023: Customer Perceptions of Oracle Health
21 March 23
Cerner, one of the major software vendors in healthcare IT, has gone through significant changes over the last year and a half. In October 2021, they announced a new CEO and introduced RevElate as their go-forward patient accounting platform. Two months later, Oracle announced their intent to acquire Cerner. Customers soon reached out to KLAS, wanting to know about their peers’ experiences with these changes. To gather this information, KLAS has been meeting regularly with leaders from over 20 healthcare organizations. This report shares their transition experience and how it has impacted their confidence in Cerner—now Oracle Health—as their go-forward partner. Customer insights come from three rounds of interviews: <ul><li>Round 1—March 2022: Customers’ initial thoughts on company changes</li> <li>Round 2—July 2022: Customers’ perceptions after Oracle Health finalized acquisition of Cerner and announced company vision</li> <li>Round 3—November 2022: Customers’ impressions after Oracle Cerner Health Conference (OCHC)</li></ul> <p style="font-size:.85em; color:#858d96">Note: For more customer feedback about recent company changes, read the <a href="https://klasresearch.com/report/cerner-flash-insights-2022-customers-initial-perspectives-on-big-company-changes/2776" target="_blank"><u style="color:#4c8bc9">Cerner Flash Insights report</u></a> and the <a href="https://klasresearch.com/report/cerner-soarian-financials-pulse-check-2022-understanding-soarian-financials-performance-as-a-possible-indicator-of-revelate-s-success/2813"><u style="color:#4c8bc9">Cerner Soarian Financials Pulse Check report</u></a>.<p>

Recent Insights

Key Findings:

  1. Growing Number of Respondents Question Oracle Health as a Long-Term Partner Due to Lack of Tangible Results & Road Map
  2. Most Customers Lack Confidence in Oracle Health’s Ability to Execute on Their Vision for the Future
  3. Respondents Express Concerns about RevElate’s Delivery
  4. Despite Gaining Better Understanding of RevElate, Customers Are Dissatisfied with Communication, Have Reservations and Unanswered Questions


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Current Time Inside Cache Tag Helper: 5/28/2023 5:07:51 PM and Model.SegmentId = 1
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In October 2021, Cerner introduced RevElate as their go-forward patient accounting platform instead of Cerner Patient Accounting (CPA). According to Cerner, RevElate will be built on elements of both CPA and Soarian Financials. The number of Soarian Financials customers has decreased over the years, and because the solution was never Cerner’s go-forward platform, KLAS has not actively collected research on it for several years. However, since the RevElate announcement, organizations have wondered whether the Soarian Financials customer experience is a possible indicator of the RevElate customer experience. This report—the second in a series of Cerner-focused reports—examines the state of Soarian Financials today, based on data collected from customers over the past 24 months with an emphasis on interviews conducted since the RevElate announcement. In future research, KLAS intends to collect perceptions from additional Cerner customers and validate the impacts customer organizations have seen from Cerner’s recent changes.
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The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.
Best in KLAS
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2021 Best in KLAS Awards - Software and Professional Services
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The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings



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Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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