Patient Accounting & Patient Management Software Product Ranking Comparison

Small hospitals are changing their EMRs and patient accounting systems at a greater rate than that of their large-hospital counterparts. Most market selection energy is going to Oracle Health (Cerner), MEDITECH, and Epic; small hospitals also use other vendors like athenahealth, CPSI, and MEDHOST. While many vendors offer viable clinical systems, there are significant differences across the customer experience with patient accounting that should not be overlooked by small hospitals. To help these organizations make more informed decisions, this report examines feedback from small hospitals (≥250 beds) about their patient accounting solutions.

Recent Insights

Key Findings:

Relationship: MEDITECH Excels at Creating Strong Relationships with Small-Hospital Customers
Product: Epic Offers High-Quality Product; CPSI & Oracle Health Customers Dissatisfied with Product Capabilities
Culture: Oracle Health (Cerner), CPSI, MEDHOST & athenahealth (Latter Two Limited Data) Fail to Deliver on Expectations
Operations: All Vendors Struggle to Provide Training That Meets Small Hospitals’ Needs
Value: MEDITECH Stands Out for Driving Tangible Outcomes; Oracle Health (Cerner) Customers Report Low Value Due to Price & Missing Features
Vendor Summaries

Performance Data

Overall Score by Product

Overall Score by Question Topic

Provider Facility Size by Product

Provider Facility Type by Product

Almost all healthcare organizations have implemented integration engines (IEs) to create interfaces from disparate best-of-breed IT applications to their enterprise IT applications. Most of these inte

These details, taken straight from providers’ mouths, have helped KLAS see what makes for a smooth and satisfying sales experience . . . and what makes for a rocky and frustrating one.

Performance

Cerner Soarian Financials Pulse Check 2022

21 June 22 | Alex McIntosh and Coray Tate

In October 2021, Cerner introduced RevElate as their go-forward patient accounting platform instead of Cerner Patient Accounting (CPA). According to Cerner, RevElate will be built on elements of both CPA and Soarian Financials. The number of Soarian Financials customers has decreased over the years, and because the solution was never Cerner’s go-forward platform, KLAS has not actively collected research on it for several years. However, since the RevElate announcement, organizations have wondered whether the Soarian Financials customer experience is a possible indicator of the RevElate customer experience. This report—the second in a series of Cerner-focused reports—examines the state of Soarian Financials today, based on data collected from customers over the past 24 months with an emphasis on interviews conducted since the RevElate announcement. In future research, KLAS intends to collect perceptions from additional Cerner customers and validate the impacts customer organizations have seen from Cerner’s recent changes.

Patient Accounting & Patient Management

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