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4D EMR Commentary
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Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
4D EMR is pretty quick when I have a question, and a lot of times, they get back to me within an...
The ease of the 4D EMR portal for the patients is great. If they have something they want us to see,...
Training for 4D EMR is a lot of trial and error and figuring things out on our own.
There are some things that still aren’t up to par in 4D EMR. For example, one of my biggest issues...
Overall, we appreciate having scheduling, telehealth, texting, documentation, and patient management...
There is one feature that is not in 4D EMR. I know the doctor can e-prescribe medications for the...
The system has a lot of good features; however, there are some that would be helpful that have not...
I like the media feature in 4D EMR. I like being able to import photos into it. However, actually...
The patient demographics feature in 4D EMR is fairly easy to use. Being able to send the portal link...
We like the scheduling package in 4D EMR. That is primarily what we use it for, and it is actually...
Importing our forms is easy in 4D EMR. However, trying to set those forms up to be sent...
We would like to see 4D EMR integrated with lead tracking programs. I believe the vendor is working...
Commentary Summary
Comment Type Breakout