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Accenture Cloud Services Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The highlight with Accenture has been that they were very thorough in their process of what they...
Generally, Accenture nickel-and-dimes. I am always strict with them, and I tell them not to...
One of the firm's strengths is that they don't nickel-and-dime us. Their pricing is predictably...
Accenture has done great. There is no such thing as perfect when doing this kind of work. I would...
The firm tries really hard. I don’t buy much of their offerings outside the core pipeline work. We...
I have chosen Accenture again and again. We have selected them because they deliver. I have been...
Commentary Summary
Comment Type Breakout