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Accenture Enterprise IT Services Commentary
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Subject Expert
Daniel Zeitner
Engagement Partner
KLAS Engagement Partner - Daniel Zeitner
 

Commentary Summary

Comment Type Breakout

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Neutral
Negative
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User Commentary

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VP/Other Executive

The outcomes we wanted were not achieved because the way Accenture implemented the service was not...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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VP/Other Executive

The quality of Accenture's staff was fine. It's what I would expect to receive from that type of...

Comment Tone Neutral
Pillars Value
Evaluation Unrated

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VP/Other Executive

We need to be really clear with Accenture on what we're trying to accomplish. In the security area,...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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VP/Other Executive

Accenture has been painful to work with. The biggest issue is that everything required a bazillion...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We have used Accenture for strategic AI conversations, but their consulting arm is very different...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

If Accenture had done a better job, they could have had a selling point to get other accounts. The...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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VP/Other Executive

I would 100% not buy what we bought from Accenture again. I'm hesitant to say never because we're...

Comment Tone Neutral
Pillars Loyalty, Value
Evaluation Unrated

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VP/Other Executive

There were definitely cost pressures, and we looked at where the organization wanted to go and got...

Comment Tone Neutral
Pillars Loyalty, Value
Evaluation Unrated

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VP/Other Executive

A lot of times, in order to find the talent necessary to run the projects, Accenture brings in...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Selecting Accenture came down to which firm best matched the needs we had at a price point that worked....

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

We are currently using an Accenture offshore resource team, so they have limited access to our build...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Accenture does a really good job of communicating and collaborating when issues do arise. They don't...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

What I have experienced with Accenture is that the quality of service really depends on the account...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The biggest frustration with Accenture is their lack of proactivity with solutions, problem...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The way our contract is built with Accenture is suboptimal. The firm is performing in a subpar...

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

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VP/Other Executive

When I arrived and started working with Accenture, we had a very high number of tickets. The firm...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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CMIO

We are looking at potentially replacing Accenture in the future to get better pricing and better...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Director

Accenture is excellent at executing things once they have clear marching orders. We have a...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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Director

Accenture’s quality of work is good. The cost is affordable and competitive. We have seen moderate...

Comment Tone Positive
Pillars Loyalty, Operations, Value
Evaluation Unrated

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