Accenture Enterprise IT Services Commentary
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Subject Expert
Daniel Zeitner
Engagement Partner
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User Commentary
Relationship
We are currently using an Accenture offshore resource team, so they have limited access to our build...
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Relationship
Accenture does a really good job of communicating and collaborating when issues do arise. They don't...
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Relationship
What I have experienced with Accenture is that the quality of service really depends on the account...
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Relationship
The biggest frustration with Accenture is their lack of proactivity with solutions, problem...
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Operations, Services
The way our contract is built with Accenture is suboptimal. The firm is performing in a subpar...
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Relationship, Operations
When I arrived and started working with Accenture, we had a very high number of tickets. The firm...
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Loyalty, Value
We are looking at potentially replacing Accenture in the future to get better pricing and better...
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Relationship, Operations, Services
Accenture is excellent at executing things once they have clear marching orders. We have a...
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Loyalty, Operations, Value
Accenture’s quality of work is good. The cost is affordable and competitive. We have seen moderate...
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Loyalty, Relationship
What I would share with someone considering partnering with the firm is that they really need to...
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Relationship, Services
The offshore model is becoming less beneficial to us in the long run in some areas. This is partly...
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Relationship, Value
There is definitely a cost savings when we compare the firm's consultants with our other consultants...
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Relationship, Services
There aren’t any challenges I have faced with the offshore people. They are equally skilled as the...
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Relationship, Services
There have been times when the firm has given back. They have extra billable hours that we are not...
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Loyalty, Relationship
We are comfortable with the leader we are working with from the firm. That person certainly has a...
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Operations
We had a successful implementation with the firm and really a great working relationship previously,...
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Commentary Summary
Comment Type Breakout