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Accenture Enterprise IT Services Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The main challenge is how Accenture comes into an existing IT organization and helps build out a...
The primary reason for bringing in Accenture was to help build out our connection centers for our...
All of the people that Accenture has onboarded for us are great professionally. They join calls,...
Accenture’s offshore resources were here before I got here, so I wasn't part of that selection. I'm...
Accenture does well when processes are well documented, so I would tell someone considering the firm...
The outcomes we wanted were not achieved because the way Accenture implemented the service was not...
The quality of Accenture's staff was fine. It's what I would expect to receive from that type of...
We need to be really clear with Accenture on what we're trying to accomplish. In the security area,...
Accenture has been painful to work with. The biggest issue is that everything required a bazillion...
We have used Accenture for strategic AI conversations, but their consulting arm is very different...
If Accenture had done a better job, they could have had a selling point to get other accounts. The...
I would 100% not buy what we bought from Accenture again. I'm hesitant to say never because we're...
There were definitely cost pressures, and we looked at where the organization wanted to go and got...
A lot of times, in order to find the talent necessary to run the projects, Accenture brings in...
Selecting Accenture came down to which firm best matched the needs we had at a price point that worked....
We are currently using an Accenture offshore resource team, so they have limited access to our build...
Accenture does a really good job of communicating and collaborating when issues do arise. They don't...
What I have experienced with Accenture is that the quality of service really depends on the account...
The biggest frustration with Accenture is their lack of proactivity with solutions, problem...
The way our contract is built with Accenture is suboptimal. The firm is performing in a subpar...
When I arrived and started working with Accenture, we had a very high number of tickets. The firm...
Commentary Summary
Comment Type Breakout