Accenture Enterprise IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship
What I have experienced with Accenture is that the quality of service really depends on the account...
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Relationship
The biggest frustration with Accenture is their lack of proactivity with solutions, problem...
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Operations, Services
The way our contract is built with Accenture is suboptimal. The firm is performing in a subpar...
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Relationship, Operations
When I arrived and started working with Accenture, we had a very high number of tickets. The firm...
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Loyalty, Value
We are looking at potentially replacing Accenture in the future to get better pricing and better...
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Relationship, Operations, Services
Accenture is excellent at executing things once they have clear marching orders. We have a...
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Loyalty, Operations, Value
Accenture’s quality of work is good. The cost is affordable and competitive. We have seen moderate...
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Loyalty, Relationship
What I would share with someone considering partnering with the firm is that they really need to...
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Relationship, Services
The offshore model is becoming less beneficial to us in the long run in some areas. This is partly...
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Relationship, Value
There is definitely a cost savings when we compare the firm's consultants with our other consultants...
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Relationship, Services
There aren’t any challenges I have faced with the offshore people. They are equally skilled as the...
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Relationship, Services
There have been times when the firm has given back. They have extra billable hours that we are not...
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Loyalty, Relationship
We are comfortable with the leader we are working with from the firm. That person certainly has a...
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Operations
We had a successful implementation with the firm and really a great working relationship previously,...
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Relationship, Services
Accenture classifies the severity of incidents with P1 as the highest and P4 as the lowest. If a P1...
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Relationship
The service desk people from Accenture are super nice; they are just not performing. We weren’t...
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Value
Accenture charges for everything. Everything is an add-on. Accenture wanted to charge us a...
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Loyalty
We chose Accenture because, based on their presentations and our conversations with them, they...
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Relationship
With a team of people, there is a bell-shaped curve; there are a few newbies, a bunch of people who...
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Relationship, Operations
The biggest surprise was that Accenture has an exceptionally large Epic shop as a consulting firm,...
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Relationship
We had to swap out some higher-ups with Accenture, but they listened and did it. The executives are...
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