Access Unify | Health Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
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User Commentary
Operations
The communication about the build was very good with Access. We had regular calls. The system works...
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Loyalty
I have seen some of Access' road map and been to some customer advisory board meetings. Access has...
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Loyalty, Product
An upgraded patient search function has been key for us lately. It is much easier. It is like doing...
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Loyalty, Relationship
Our relationship with Access has been great, even when the vendor went through some internal changes...
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Loyalty, Product
Beyond the initial archiving of our data, the main outcome we expected from the product was ease of...
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Operations
We don't receive any training from Access. We provide our own training through some documents that...
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Product
Fovea EHR Archive is a web application, and usually the username is built off of someone’s email...
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Product
The features within Fovea EHR Archive mimic those of our former EHR very closely. The users who knew...
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Product
The login functionality through Active Directory (AD) works pretty well in Fovea EHR Archive. As...
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Relationship
Access’s support team is great, from the head honcho all the way down. If I fire off an email with a...
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Loyalty, Value
Using Fovea EHR Archive has reduced our overall IT costs. We were able to terminate support...
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Relationship
Access is always really eager to help me if they know of a better way to use Fovea EHR Archive. If I...
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Value
We have seen financial value come back to us from using Fovea EHR Archive. The fact that we just had...
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Operations
Access offers little training videos and instructions and things like that, but we almost don't need...
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Product
Fovea EHR Archive is very straightforward and easy to use. Access was able to pull all of the...
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Relationship
Access' customer service team will bend over backwards. They did that from the beginning. When new...
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Value
We are extremely satisfied that we are receiving our money’s worth from Fovea EHR Archive based on...
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Loyalty, Product
We had a lot of systems that needed to be archived, and what drew us to Access was the speed at...
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Operations
When leadership signs contracts and things are ready to go, I feel like the Access implementation...
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Product
Access has definitely gone above and beyond when we have said that we need a certain kind of...
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Culture, Relationship
When we have had to push projects with Access, it has been a mutual push for sure, and everything...
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Relationship
Sometimes, Access doesn't have what we are looking for or wanting right away, but then it becomes...
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Loyalty, Product
We haven't done any research afterward to see whether there is another product, but Fovea EHR...
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Operations, Product
Fovea EHR Archive has a pretty black-and-white utilization. So just the training on how to use it is...
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Relationship
I would tell others that Triyam is going to help lead them through the archival and that they are...
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Value
If we ever find issues on our end, Triyam tries to come up with a solution for them without charging...
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Operations
Triyam has training webinars to cover different things about their tool, and that is nice. The...
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Product
Triyam has made some nice improvements to Fovea EHR Archive. They changed the search function. It...
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Relationship
I haven't had to deal with Triyam's support people much. Whenever something comes up, I work with...
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Relationship
Triyam is proactive when it comes to communicating updates to their system, and they want us to be...
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Relationship
We don't have any support issues. There are mostly just access issues, and Triyam is quick to...
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Operations
What impressed me with Triyam was that when they first brought our data over, we didn't like how it...
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Operations
The vendor’s software is pretty intuitive, so it doesn't require a lot of training. They changed a...
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Loyalty, Relationship, Operations
We were archiving our EHRs into Fovea EHR Archive, and Triyam helped us make the data transition...
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Value
Triyam does avoid charging for everything. They try to be transparent.
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Product
Our customers are happy. I have never had any issues with Fovea EHR Archive. Our customers seem to...
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Relationship, Product
The user base for this product is fairly small, and I don't get a lot of feedback from the users. I...
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Relationship
Triyam is more proactive. They are concerned about Fovea EHR Archive, how it is operating for their...
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Relationship
I have my source contacts, but the emails are floating around. There are levels to communicating...
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Relationship, Operations
I just have to throw our experience back to the people. A few of the individuals that I have had the...
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Value
No one seems to balk at the cost of the product. In a world where the economy is the way it is and...
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Loyalty, Operations
I am not an actual user who would utilize Fovea EHR Archive to go seek out patient data from a...
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Relationship
The vendor's support team is really good. I have someone that I can contact directly to get help,...
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Operations, Product
Fovea EHR Archive is very easy to use. I have only been with my organization for about a year. I was...
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Relationship
I always tell people that when they are doing data archiving with Fovea EHR Archive, they need to...
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Product
Fovea EHR Archive is extremely user friendly. We can easily type in a few letters of a word, and...
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Relationship
I have recommended the product to multiple places already. When I refer people to the product, I...
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Loyalty, Relationship
Fovea EHR Archive was suggested to us, and I know Triyam has since picked up a couple of other...
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Culture, Value
I didn’t find that Triyam charged for every little thing. We had some guesses on the number of...
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Value
From a cash perspective, Fovea EHR Archive costs about one-third of what another vendor wanted to...
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Relationship, Operations
Triyam knew another vendor's product we used well, and that helped. We could give Triyam the...
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Relationship, Operations
From what I saw, Triyam was very good about customizing. We were the slow ones. We loaded something,...
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Relationship
Triyam has come a long way. If I had been asked these questions two years ago, my scores would have...
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Product
The system has worked for us. In healthcare, a lot of applications break or lock up. I don't recall...
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Loyalty
The vendor is incorporating some AI things. We haven't attended any seminars where the vendor has...
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Culture
We haven't had any pain points with the system. The vendor has delivered and met our expectations....
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Relationship, Operations
When I am on customer calls, I focus on customer satisfaction. The vendor truly wants to be our...
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Product
Fovea EHR Archive is built to mirror the vendor's legacy system. Our end users were used to seeing a...
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Relationship
It isn't every day when end users get an email from the CEO and president of an organization asking...
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Loyalty, Operations
Training could be a little better. Triyam doesn’t provide a lot of training documentation. They show...
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Culture, Relationship
Triyam has always treated us well. When we are ready to engage anybody, they are pretty responsive....
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Product, Value
We have a lot of patient records in Fovea EHR Archive, so our medical records people seem to like...
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Culture, Relationship
Triyam has kept all their promises so far. If there winds up being a discrepancy between the number...
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Relationship, Product
Triyam has a pretty good process in terms of how we get from the starting point to being able to...
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Culture
Financially, Triyam is very reasonable in terms of the way their product is priced. There are other...
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Product
There is nothing fancy about what Triyam is doing. They came out with a new feature in their portal,...
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Loyalty, Relationship
At first, we didn't like how the access was set up because we had to create an account local to...
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Loyalty, Relationship, Value
We wanted to try Triyam out because they were relatively new and inexpensive, and we are always...
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Relationship
Triyam has been able to keep mostly the same staff we have been working with as we have done more...
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Value
Fovea EHR Archive has been working well for us. It has saved us money because we have been able to...
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Commentary Summary
Comment Type Breakout