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Access Unify | Health Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
KLAS Engagement Partner - Benjamin Cassity
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

What I've always told people in the past is just to be very descriptive with Access when they do the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Whenever we have an issue, we reach out to our contact person from Access, and they respond very...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I would buy the solution again because it is transparent, easy to work with, and easy to utilize....

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

Access is a really good business partner, and they don't just feel like a vendor. Their success is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Access is looking more into incorporating AI for Access Unify, so that would let us automate the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

My recommendation to Access is that they should have an easier way to build users. Right now, we...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

The interface that Access built looks like it was built in the 90s. It hasn't really been updated...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Having all of our information in one location was definitely one of the big selling points of the...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Access has a really good support model. Their data analysts are very efficient and can work some...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

One reason we selected Access was that their KLAS rating was so high. They were Best in KLAS on the...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

We're saving so much by archiving old systems. However, we did an analysis of several different...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

Access really worked well with the team to modify some of the descriptions of documents so that...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Access is very responsive to support requests. A lot of their support is offshore, but we wouldn't...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

There are a couple of items on my wish list for Access, but they're nitpicky. When searching for a...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

The communication about the build was very good with Access. We had regular calls. The system works...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

I have seen some of Access' road map and been to some customer advisory board meetings. Access has...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

An upgraded patient search function has been key for us lately. It is much easier. It is like doing...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Our relationship with Access has been great, even when the vendor went through some internal changes...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

Beyond the initial archiving of our data, the main outcome we expected from the product was ease of...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

We don't receive any training from Access. We provide our own training through some documents that...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Fovea EHR Archive is a web application, and usually the username is built off of someone’s email...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The features within Fovea EHR Archive mimic those of our former EHR very closely. The users who knew...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The login functionality through Active Directory (AD) works pretty well in Fovea EHR Archive. As...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Access’s support team is great, from the head honcho all the way down. If I fire off an email with a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Using Fovea EHR Archive has reduced our overall IT costs. We were able to terminate support...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Analyst/Coordinator

Access is always really eager to help me if they know of a better way to use Fovea EHR Archive. If I...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We have seen financial value come back to us from using Fovea EHR Archive. The fact that we just had...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

Access offers little training videos and instructions and things like that, but we almost don't need...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Fovea EHR Archive is very straightforward and easy to use. Access was able to pull all of the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

Access' customer service team will bend over backwards. They did that from the beginning. When new...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We are extremely satisfied that we are receiving our money’s worth from Fovea EHR Archive based on...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

We had a lot of systems that needed to be archived, and what drew us to Access was the speed at...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

When leadership signs contracts and things are ready to go, I feel like the Access implementation...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

Access has definitely gone above and beyond when we have said that we need a certain kind of...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

When we have had to push projects with Access, it has been a mutual push for sure, and everything...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Manager

Sometimes, Access doesn't have what we are looking for or wanting right away, but then it becomes...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CFO

We haven't done any research afterward to see whether there is another product, but Fovea EHR...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CFO

Fovea EHR Archive has a pretty black-and-white utilization. So just the training on how to use it is...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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CFO

I would tell others that Triyam is going to help lead them through the archival and that they are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

If we ever find issues on our end, Triyam tries to come up with a solution for them without charging...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

Triyam has training webinars to cover different things about their tool, and that is nice. The...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Triyam has made some nice improvements to Fovea EHR Archive. They changed the search function. It...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I haven't had to deal with Triyam's support people much. Whenever something comes up, I work with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Triyam is proactive when it comes to communicating updates to their system, and they want us to be...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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