ACI Complex Claims Services Commentary

Filtered view: All

I like ACI, and I would do anything for them. They are great partners. They came to us proposing a...

ACI is very knowledgeable in the motor vehicle accident (MVA) and workers' comp spaces. They are...

ACI is great. They have various ways to grab our accident claims from the front end, and they work...

ACI is very regular with their reporting. The reports that I get are never late. I love them. Other...

The only area for improvement for ACI would be ensuring that all accounts are worked in a timely...

ACI handles accounts holistically. Using workers' compensation as an example, ACI takes care of the...

We have regularly scheduled meetings with ACI. They are transparent in everything they do. If I...

I love ACI's monthly reporting. It is so neat and organized, and it goes through everything step by...

I like that ACI has former lawyers on their team. ACI handles everything. There isn't a lot of...

I dislike some of the emails I've gotten from one of ACI's staff members. That person had a lot of...

The cash that ACI brings in is the outcome. We don't see any of their work. So as long as ACI is...

Our account manager always reaches out to see whether they can do anything for us. They are great....

ACI’s people are wonderful. We haven't had turnover. Even the management is all the same.

We went through an EHR conversion, and ACI had a new workflow, but they just went right along with...

We've used ACI for years now, and we've had no issues. They work very independently. When we engaged...

ACI has been an outstanding partner in managing our liability and workers' compensation claims. They...

For us to be more satisfied with ACI, we would need to work with them more on aged claims. I...

ACI does a very good job for us with workers' comp claims. They have a very low volume because...

ACI’s staff members do a thorough job overall. If they could go above and beyond in their notes,...

There are a few opportunities for improvement in how ACI handles motor vehicle claims, especially...

I would like a clearer picture from ACI. Things just seem jumbled. We have to look at so many...

The only room for improvement with ACI would be for their staff to be on-site. There could sometimes...

ACI recognizes issues and tries to be more forthcoming and transparent about what's going on when a...

We're very pleased with ACI. They do very well on motor vehicle accident claims. They do a really...

The strength of ACI is that they give us anything we ask for, even if they haven't covered it on a...

ACI has exceeded our expectations because of our relationship and the way they respond. They respond...

There are some accounts where ACI gets a lot of volume. I think there is just a staffing issue on...