ACI Complex Claims Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
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User Commentary
Operations, Services
The only area for improvement for ACI would be ensuring that all accounts are worked in a timely...
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Operations
ACI handles accounts holistically. Using workers' compensation as an example, ACI takes care of the...
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Relationship, Services
We have regularly scheduled meetings with ACI. They are transparent in everything they do. If I...
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Relationship, Operations, Services
I love ACI's monthly reporting. It is so neat and organized, and it goes through everything step by...
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Relationship, Operations
I like that ACI has former lawyers on their team. ACI handles everything. There isn't a lot of...
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Relationship, Services
I dislike some of the emails I've gotten from one of ACI's staff members. That person had a lot of...
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Operations, Value
The cash that ACI brings in is the outcome. We don't see any of their work. So as long as ACI is...
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Relationship, Services
Our account manager always reaches out to see whether they can do anything for us. They are great....
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Relationship, Services
ACI’s people are wonderful. We haven't had turnover. Even the management is all the same.
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Loyalty, Operations, Services
We went through an EHR conversion, and ACI had a new workflow, but they just went right along with...
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Relationship, Services
We've used ACI for years now, and we've had no issues. They work very independently. When we engaged...
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Relationship
ACI has been an outstanding partner in managing our liability and workers' compensation claims. They...
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Relationship, Operations, Services
For us to be more satisfied with ACI, we would need to work with them more on aged claims. I...
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Operations
ACI does a very good job for us with workers' comp claims. They have a very low volume because...
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Relationship, Operations
ACI’s staff members do a thorough job overall. If they could go above and beyond in their notes,...
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Relationship, Operations
There are a few opportunities for improvement in how ACI handles motor vehicle claims, especially...
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Operations, Services
I would like a clearer picture from ACI. Things just seem jumbled. We have to look at so many...
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Operations
The only room for improvement with ACI would be for their staff to be on-site. There could sometimes...
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Relationship
ACI recognizes issues and tries to be more forthcoming and transparent about what's going on when a...
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Relationship, Operations, Services
We're very pleased with ACI. They do very well on motor vehicle accident claims. They do a really...
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Relationship
The strength of ACI is that they give us anything we ask for, even if they haven't covered it on a...
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Relationship
ACI has exceeded our expectations because of our relationship and the way they respond. They respond...
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Relationship
There are some accounts where ACI gets a lot of volume. I think there is just a staffing issue on...
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Commentary Summary
Comment Type Breakout