AdvancedMD EHR
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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CEO/President

The vendor charges for every little thing. The vendor doesn't tell us they are going to start...

Apr 2022
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CEO/President

The most important thing the vendor should focus on is improving the product from a monitoring...

Apr 2022
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CEO/President

The vendor is definitely terrible at the relationship aspect. They have never been proactive. The...

Apr 2022
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CEO/President

We have tried to integrate with a handful of things, but the product can't ever do the integration....

Apr 2022
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CEO/President

The electronic health record is not very friendly. It doesn’t help clinicians, and it doesn’t write...

Apr 2022
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CEO/President

The EHR is where all the problems for us exist. At a certain point, I was thinking of even doing...

Apr 2022
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CEO/President

The vendor has gotten better at their implementation services over the years.

Apr 2022
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CEO/President

The vendor tries to offer informational documents about new releases, but the vendor doesn't offer...

Apr 2022
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VP/Other Executive

The product is not part of our long-term plans because our parent company wants to get on the same...

Mar 2022
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Manager

We do sometimes run into issues where we don't have the capabilities that we would have with some...

Feb 2022
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Manager

We need to have training, but there is a lot of frustration because the training that AdvancedMD...

Feb 2022
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Manager

When we enter in our statements or mail those to patients and have to enter a note for them, we are...

Feb 2022
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Manager

It is important for us to have a good relationship with the vendor and have good customer service....

Feb 2022
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Manager

We have multiple insurance companies we have to drop paper claims to, and we have tried to figure...

Feb 2022
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Manager

The EHR is very customizable, and it is user friendly for patients. It has a patient portal that...

Feb 2022
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Manager

AdvancedMD's system has shortcuts for creating clinical documentation that are called bookmarks or...

Feb 2022
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Nurse

The product is hard to use. There is not an easy way to look at all of a patient’s past medical...

Jan 2022
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Nurse

There was no on-site training or follow-up for our go-live. When we went live, AdvancedMD had most...

Jan 2022
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Nurse

The product tends to quit working at random times, despite there not being upgrades or anything. The...

Jan 2022
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Nurse

The vendor seems to be making the product a little more user friendly. AdvancedMD created a tab on...

Jan 2022
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Nurse

When I try to open tickets or send emails to the vendor’s support team, I rarely get a reply. Then...

Jan 2022
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Nurse

The product ended up being more expensive than we expected, and it doesn't have the functionality...

Jan 2022
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Nurse

I expect our future satisfaction to go up a bit, but that increase is because we are tweaking the...

Jan 2022
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COO

AdvancedMD has a fairly inexpensive solution compared to other solutions.

Aug 2021
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COO

When I did demos with AdvancedMD, I was still looking at other vendors. Advanced MD told me that...

Aug 2021
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COO

When I was looking for an EHR, a lot of systems had all kinds of bells and whistles, but we got lost...

Aug 2021
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COO

The system is great. AdvancedMD is constantly upgrading the product. They listen to what we want and...

Aug 2021
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COO

AdvancedMD is always there. The support people answer our questions promptly, but they don't use the...

Aug 2021
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Manager

The implementation started all over the place; everything was out of order. AdvancedMD didn't follow...

Aug 2021
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Manager

AdvancedMD doesn't know what they are doing with support, and they provide the wrong answers. We now...

Aug 2021
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Manager

With the EHR, it is a challenge that once we write a note in the chart, we are unable to take it out....

Aug 2021
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