AdvancedMD EHR
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
The vendor charges for every little thing. The vendor doesn't tell us they are going to start...
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The most important thing the vendor should focus on is improving the product from a monitoring...
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The vendor is definitely terrible at the relationship aspect. They have never been proactive. The...
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We have tried to integrate with a handful of things, but the product can't ever do the integration....
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The electronic health record is not very friendly. It doesn’t help clinicians, and it doesn’t write...
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The EHR is where all the problems for us exist. At a certain point, I was thinking of even doing...
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The vendor has gotten better at their implementation services over the years.
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The vendor tries to offer informational documents about new releases, but the vendor doesn't offer...
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The product is not part of our long-term plans because our parent company wants to get on the same...
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We do sometimes run into issues where we don't have the capabilities that we would have with some...
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We need to have training, but there is a lot of frustration because the training that AdvancedMD...
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When we enter in our statements or mail those to patients and have to enter a note for them, we are...
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It is important for us to have a good relationship with the vendor and have good customer service....
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We have multiple insurance companies we have to drop paper claims to, and we have tried to figure...
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The EHR is very customizable, and it is user friendly for patients. It has a patient portal that...
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AdvancedMD's system has shortcuts for creating clinical documentation that are called bookmarks or...
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The product is hard to use. There is not an easy way to look at all of a patient’s past medical...
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There was no on-site training or follow-up for our go-live. When we went live, AdvancedMD had most...
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The product tends to quit working at random times, despite there not being upgrades or anything. The...
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The vendor seems to be making the product a little more user friendly. AdvancedMD created a tab on...
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When I try to open tickets or send emails to the vendor’s support team, I rarely get a reply. Then...
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The product ended up being more expensive than we expected, and it doesn't have the functionality...
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I expect our future satisfaction to go up a bit, but that increase is because we are tweaking the...
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AdvancedMD has a fairly inexpensive solution compared to other solutions.
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When I did demos with AdvancedMD, I was still looking at other vendors. Advanced MD told me that...
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When I was looking for an EHR, a lot of systems had all kinds of bells and whistles, but we got lost...
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The system is great. AdvancedMD is constantly upgrading the product. They listen to what we want and...
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AdvancedMD is always there. The support people answer our questions promptly, but they don't use the...
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The implementation started all over the place; everything was out of order. AdvancedMD didn't follow...
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AdvancedMD doesn't know what they are doing with support, and they provide the wrong answers. We now...
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With the EHR, it is a challenge that once we write a note in the chart, we are unable to take it out....
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