AdvancedMD EHR
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
ROI / Cost (care and feeding)
The vendor doesn't avoid nickel-and-diming us. If we want any add-ons or need anything outside of...
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ROI / Cost (care and feeding)
The vendor charges for every little thing. The vendor doesn't tell us they are going to start...
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Functionality and Upgrades
The most important thing the vendor should focus on is improving the product from a monitoring...
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Relationship
The vendor is definitely terrible at the relationship aspect. They have never been proactive. The...
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Interfacing and Integration
We have tried to integrate with a handful of things, but the product can't ever do the integration....
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Functionality and Upgrades
The electronic health record is not very friendly. It doesn’t help clinicians, and it doesn’t write...
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Future Outlook
The EHR is where all the problems for us exist. At a certain point, I was thinking of even doing...
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Implementation and Training
The vendor has gotten better at their implementation services over the years.
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Implementation and Training
The vendor tries to offer informational documents about new releases, but the vendor doesn't offer...
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Future Outlook
The product is not part of our long-term plans because our parent company wants to get on the same...
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Functionality and Upgrades
We do sometimes run into issues where we don't have the capabilities that we would have with some...
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Implementation and Training
We need to have training, but there is a lot of frustration because the training that AdvancedMD...
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Functionality and Upgrades
When we enter in our statements or mail those to patients and have to enter a note for them, we are...
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Service and Support
It is important for us to have a good relationship with the vendor and have good customer service....
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Service and Support
We have multiple insurance companies we have to drop paper claims to, and we have tried to figure...
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Functionality and Upgrades
The EHR is very customizable, and it is user friendly for patients. It has a patient portal that...
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Functionality and Upgrades
AdvancedMD's system has shortcuts for creating clinical documentation that are called bookmarks or...
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Functionality and Upgrades
The product is hard to use. There is not an easy way to look at all of a patient’s past medical...
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Service and Support
There was no on-site training or follow-up for our go-live. When we went live, AdvancedMD had most...
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Functionality and Upgrades
The product tends to quit working at random times, despite there not being upgrades or anything. The...
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Functionality and Upgrades
The vendor seems to be making the product a little more user friendly. AdvancedMD created a tab on...
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Service and Support
When I try to open tickets or send emails to the vendor’s support team, I rarely get a reply. Then...
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Sales and Contracting
The product ended up being more expensive than we expected, and it doesn't have the functionality...
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Future Outlook
I expect our future satisfaction to go up a bit, but that increase is because we are tweaking the...
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