AdvancedMD EHR
Filtered view: All

Subject Expert
Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

ROI / Cost (care and feeding)

The vendor doesn't avoid nickel-and-diming us. If we want any add-ons or need anything outside of...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

The vendor charges for every little thing. The vendor doesn't tell us they are going to start...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The most important thing the vendor should focus on is improving the product from a monitoring...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The vendor is definitely terrible at the relationship aspect. They have never been proactive. The...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

We have tried to integrate with a handful of things, but the product can't ever do the integration....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The electronic health record is not very friendly. It doesn’t help clinicians, and it doesn’t write...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Future Outlook

The EHR is where all the problems for us exist. At a certain point, I was thinking of even doing...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

The vendor has gotten better at their implementation services over the years.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

The vendor tries to offer informational documents about new releases, but the vendor doesn't offer...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

The product is not part of our long-term plans because our parent company wants to get on the same...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We do sometimes run into issues where we don't have the capabilities that we would have with some...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We need to have training, but there is a lot of frustration because the training that AdvancedMD...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

When we enter in our statements or mail those to patients and have to enter a note for them, we are...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

It is important for us to have a good relationship with the vendor and have good customer service....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have multiple insurance companies we have to drop paper claims to, and we have tried to figure...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The EHR is very customizable, and it is user friendly for patients. It has a patient portal that...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

AdvancedMD's system has shortcuts for creating clinical documentation that are called bookmarks or...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

The product is hard to use. There is not an easy way to look at all of a patient’s past medical...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Service and Support

There was no on-site training or follow-up for our go-live. When we went live, AdvancedMD had most...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

The product tends to quit working at random times, despite there not being upgrades or anything. The...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

The vendor seems to be making the product a little more user friendly. AdvancedMD created a tab on...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Service and Support

When I try to open tickets or send emails to the vendor’s support team, I rarely get a reply. Then...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Sales and Contracting

The product ended up being more expensive than we expected, and it doesn't have the functionality...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Future Outlook

I expect our future satisfaction to go up a bit, but that increase is because we are tweaking the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles