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Enterprise Imaging XERO Viewer Commentary
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Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Director

I like that Enterprise Imaging XERO Viewer is easy to use without formal training and available on...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

AGFA HealthCare Offers one-stop-shopping for all modality imaging and storage. They have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

My recommendation for AGFA HealthCare is the ability to customize favorite searches in Enterprise...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

We use the solution as our enterprise-wide referential viewer. We have it integrated right through...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

Support from AGFA is good and more of a partnership than the standard customer-vendor relationship....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

AGFA HealthCare’s response times are within the SLA, if not better.

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Enterprise Imaging XERO Viewer is web based. The ability to perform full end-to-end diagnostic...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

There's not a lot of integration outside of the actual solutions that AGFA HealthCare provides....

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

We're replacing Enterprise Imaging XERO Viewer because we're looking for one vendor with a standard...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Our radiologists love that they can log in to one system for everything, and it meets all their needs....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The key to success with AGFA HealthCare is partnership. Our partnership with them is amazing. We...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I think AGFA HealthCare needs to focus on making their RUBEE AI platform easier to use. My doctors...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

Enterprise Imaging XERO Viewer is a stable viewer. At times, the product looks like a bare-bones...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Manager

The ease of use for radiologists and external providers is the strength of Enterprise Imaging XERO...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

One change AGFA HealthCare could make to improve my experience is more complete integration with...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

AGFA HealthCare has been great. I even have direct contacts for my solutions, so if something isn't...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

AGFA HealthCare does a lot, and if the system admin configures the profiles for our end users, the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Enterprise Imaging XERO Viewer is so limited. I'd say the training on the radiology side covered so...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Physician

AGFA HealthCare basically needs support packaged into the contractual relationship. They should also...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

 or  to see details.

Physician

The advice I'd give someone implementing AGFA HealthCare's solutions is that it's going to take...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Physician

AGFA HealthCare has a very good road map. They're pretty solid on what they need to do. But we'd...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

 or  to see details.

Director

I want to see AGFA HealthCare develop a true web-enabled client solution for remote radiologist readings....

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Manager

The support is very easy. I use the AGFA HealthCare support portal to enter tickets, or I can call...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

For training, AGFA HealthCare sends application specialists on-site for a week at a time, and those...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Enterprise Imaging XERO Viewer is simple. It’s really basic. We just click one place and search for...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

There have been some challenges with Enterprise Imaging XERO Viewer specifically related to the...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Director

AGFA HealthCare’s support is pretty good. We really haven't implemented any upgrades, but they have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

In a partnership, I value a willingness to come to the table with solutions or develop solutions for...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

AGFA HealthCare is offering different solutions, such as cloud storage, but we're not ready for...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

All in all, I think things are going well with AGFA HealthCare. My understanding is that the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

For the most part, AGFA HealthCare’s support people have been responsive.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We like that Enterprise Imaging XERO Viewer is lightweight, quick, and simple. That's actually a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

AGFA Healthcare could improve the strategy, development, partnership, and the conversations that we...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

AGFA has been very receptive to our needs. They stay on top of their game, and they form really...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

When we get to the higher software levels, a lot of the things we see now will be fixed. Those...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

AGFA could do more in-person training versus virtual training, but that's just my preference. I'm...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

We maintain a great relationship with AGFA. We work really closely with our account representatives,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

There isn't anything specific that we're looking for at this time. Now, the streaming client was...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Enterprise Imaging XERO Viewer itself is exceptional. My referring clinicians actually find it very...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

AGFA HealthCare's communication was okay for a while, but over the last year, the communication has...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Director

We would buy Enterprise Imaging XERO Viewer again. I think AGFA HealthCare's KLAS ratings have been...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Director

AGFA HealthCare has always been wonderful to work with, and they jump in very quickly.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Enterprise Imaging XERO Viewer is expensive. Everything is expensive these days. But Enterprise...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

If we have willing participants from our organization and both of us want to get the best result at...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

The training is really good for Enterprise Imaging XERO Viewer. However, the support is starting to...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Enterprise Imaging XERO Viewer is almost something we can install and forget, so it is forgotten a...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

I view Enterprise Imaging for Radiology and Enterprise Imaging XERO Viewer as the same because they...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

My experience has been great working with AGFA HealthCare. We have a special relationship with them,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Things have been going smoothly with AGFA HealthCare as usual. We've had good project management,...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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COO

AGFA HealthCare does a really good job at training. I think they would really like for the health...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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COO

One thing AGFA HealthCare can do over the next year to make sure they’re successful is a full...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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COO

The most important thing AGFA HealthCare can do over the next year is maintain their service level....

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

Physician

Enterprise Imaging XERO Viewer was nice in that it was fast and that we could look at every picture....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

Enterprise Imaging XERO Viewer is very limited. We install a thick client whenever we need to be...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Director

We have an excellent partnership with AGFA HealthCare in every way.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

AGFA HealthCare has been pretty helpful. They just don't go above and beyond. They offer a solution,...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

I don't think we're getting the value for our money with Enterprise Imaging XERO Viewer just because...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Manager

I would buy Enterprise Imaging XERO Viewer again. If we were to make another purchase, I would hope...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

 or  to see details.

Director

Pricing is where AGFA HealthCare excels compared to other vendors. We have seen other packages out...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Enterprise Imaging XERO Viewer has easy tool sets. The buttons aren’t like those on another...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Currently, we can really only report straight from AGFA HealthCare and not from Enterprise XERO...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Enterprise Imaging XERO Viewer is web based, so people can use any computer. There's no videographic...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

From a partnership standpoint, I would say we are very satisfied with AGFA HealthCare.

Comment Tone Positive
Pillars Relationship, Product, Value
Evaluation Unrated

 or  to see details.

Manager

There are still a few things we are waiting to have implemented, but from a solution capability...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Manager

AGFA HealthCare’s training was very good. They have offered many online videos, on-site training,...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Our teams become very well-versed in how to support AGFA HealthCare's products over the years. My...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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The solution is very good at being a VNA and at storing images at its core. Our radiologists have...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

The front-end user interface should be a key focus as our organization expands. We do find that...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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AGFA HealthCare is moving toward a web client instead of a thick client. They are moving toward...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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We would buy the solution again in its current state. We have gone through some of those growing...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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We like the viewer’s flexibility. The integration with our Epic solution has been really seamless...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

We have been very happy with the amount we have paid versus what we have received. This comes back...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Physician

Enterprise Imaging Xero Viewer is extremely powerful and very intuitive. But when it is a...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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VP/Other Executive

Enterprise Imaging XERO Viewer works fine. AGFA Healthcare has a premium option that looks pretty okay....

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

AGFA HealthCare doesn't seem to solve any problems unless we bring them up, so I don't know that...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

We are not using a lot of Enterprise Imaging XERO Viewer's functionalities, but AGFA HealthCare's...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

We haven't had any real support issues with Enterprise Imaging XERO Viewer. I don't think we have...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Director

The main thing that we have been hoping for is a web-based product or an app-based product for...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Director

Enterprise Imaging XERO Viewer is very straightforward. There is not a lot of training that is...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

AGFA HealthCare has fast response times, and the vendor's executives are fairly easy to get in touch...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

We haven't had too many issues with Enterprise Imaging XERO Viewer. It is an expensive product, but...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Manager

The system is really expensive. The way AGFA HealthCare charges for things is infuriating. They...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

It feels like AGFA HealthCare charges for every little thing, but as we have been going through...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

There are a lot of things that don't even get brought up in training. They should have told us about...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

The system requires very little training. I spend maybe 15 minutes with new providers, and they have...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Manager

I like the solution's ease of use for end users. Providers can log in, navigate around, and do their...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

Manager

We don't have any tools in the system. We just have the viewer. Also, AGFA HealthCare isn't...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

For Enterprise Imaging XERO Viewer, the only modality that doesn't work well is digital subtraction...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Things have been very good with AGFA HealthCare. They are very receptive to any needs or questions I...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

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