AGS Health Extended Business Office Commentary

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We went into working with AGS Health thinking the people were fully trained and ready-to-go billers...

We've expanded AGS Health's access to some of our provider portals. They still are not necessarily...

AGS Health is doing a great job, and they always want to do well. There are fewer questions now....

We know AGS Health has a high level of turnover but not in all areas. Some teams haven't seen a lot...

Working with AGS Health has actually challenged us to make sure our documentation and standard work...

Everything has to be consistent and documented. AGS Health does very well with a step-by-step...

AGS Health is willing to do anything. That's amazing, and they're thankful for the work. We love...

AGS Health is definitely willing to do the work, and they want to do the work correctly. Whenever...

The perception of using AGS Health has become a lot more positive than it was in the beginning....

One thing that I think would benefit AGS Health greatly would be to understand American healthcare a...

AGS Health has met our expectations, but there are still some areas where they could improve, like...

What we've learned through working with AGS Health is that they're very good if we're able to give...

What I really like about AGS Health is that their holidays don't coincide with ours. They'll work...

AGS Health overstaffs. If I contract for 10 people, they hire 12 or 13. They always have somebody in...

We are constantly training new people at AGS Health. They have the highest turnover of all our...

AGS Health has done a great job of listening to what the need is, putting together solutions, and...

AGS Health really tries to address the issues, make the connections, and follow through promptly.

One big consideration when partnering with AGS Health is which country best fits the work...

Since the start of our relationship with AGS Health, they have never been able to achieve the set...

There were a couple of times when AGS Health's team members weren't following the appropriate...

AGS Health has done a really great job and has been a good partner. They have improved their service...

I have recommended AGS Health to other organizations. They are very eager to please. They are very...

AGS Health exceeds my expectations in certain areas, but they have just met or missed my...

If AGS Health were at full production with regard to our targets, they would have a top rating...

One opportunity for AGS Health is to have consistency in following standard work. But some of that...

AGS Health’s turnover rate is extreme. The firm has constant turnover, and I really struggle with...

We meet with AGS Health frequently. Anytime there's an issue, they're fast to get in touch with me...

The biggest benefit of AGS Health is their ability to be agile as it relates to staffing needs. If...

The firm definitely has struggled with some of our retention of resources, specifically the ones...

AGS Health's account management is getting better. They've added some additional leadership and...

In the extended business office model, AGS Health's customer service and flexibility have been...

We haven't seen the overturn rate with AGS Health's consultants that we've seen with other firms' consultants....

Sometimes we spend a lot of time training up an AGS Health person, and then they leave. That drives...

AGS Health’s staff has the ability to fill my needs quickly, and the firm has their staff all be...

Offshore vendors like AGS Health have a lot of turnover, so we get what we are paying for, but from...

The managed Medicare payers are struggling; they are paying later and denying more. It is death by a...

AGS Health is doing what I expect them to do and a little bit more. Their work has been above...

Our contract with AGS Health is not contingency based; it is FTE based. They are like a true...

We do need to provide standard operating procedures that the firm's staff follows exactly. AGS...

AGS Health is a very good partner. Overall, we are very happy with the services they provide, and we...

The service is pretty inexpensive. We have good rates. We get what we pay for. The firm is about...

AGS Health is not part of our long-term plans for extended business office work because we are...

The sentiment toward offshoring is past experiences of not having the outcome that we hired firms to...

We have calls with AGS Health’s leadership, and the leadership is responsible for cascading the...

It is difficult to get communication from the normal AGS Health FTEs working the accounts because...

The quality of AGS Health’s offshore resources is about the same as our internal team, and our...

The AGS Health FTEs that we work with are always very qualified, but there is definite turnover.

AGS Health does a great job, but I never see them going above and beyond. They just do their account...

The firm is very detail and process oriented with the training and the monitoring. The quality...

The onboarding for and transition to AGS Health extended business office were a hundred times...

In comparison to other offshore partners that we have used, AGS Health has done an exceptional job...

I know AGS Health is doing some initial AI RPA work and using some more intelligent automated...

We have a very positive relationship and experience outcome with our AGS Health team. The firm is...

I would refer someone considering AGS Health to another firm. I wish we had known that AGS Health...

We are not happy on the pro fee side of AGS Health. We are not wowed by them, but we are not...

The higher-level people at AGS Health are involved; they don’t necessarily solve the problems, but...

As far as strategic ability goes, it would be helpful if the firm could step up a bit more in terms...

Working with teams in India, one of the challenges we have encountered is that sometimes employees...

AGS Health’s reports are very good. They provide all the information we need, and I don’t think...

The offshore resources haven’t been able to handle government accounts like Medicare because they...