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Sunrise Ambulatory Care Commentary
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Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The one thing that was the biggest improvement with the upgrade to Sunrise Ambulatory Care is that...
Because we moved Sunrise Ambulatory Care to the cloud and now have a better-maintained...
I would like a little more verbal interaction with Altera Digital Health, such as a Teams meeting...
The new upgrade to Sunrise Ambulatory Care added a tracking board within the system. Now, each...
The Altera Digital Health team was here for the upgrade. They gave on-the-spot recommendations on...
We are seeing an improvement in the latest upgrade from Altera Digital Health. A significant...
On the hosting side of Altera Digital Health, we have had peaks in our concurrent users, and there...
Altera Digital Health has started doing more on the ambulatory side. They saw that that was a...
There’s a reason Sunrise Ambulatory Care is what it is, because it is a lot cheaper than the other...
We have an extremely strong partnership with Altera Digital Health.
Altera Digital Health’s support people are stubborn. The biggest problem with the support is the...
Most of Altera Digital Health’s training is done with PowerPoint and screenshots rather than a...
We are considering leaving Altera Digital Health's tool because we want a unified financial solution...
Altera Digital Health has made meaningful improvements over the past couple of years, including...
The partnership with Altera Digital Health has declined in recent years, particularly since the...
Sunrise Ambulatory Care can't identify patients very well. For example, we don't have a system...
Commentary Summary
Comment Type Breakout