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Amazing Charts EHR - Small Practices Commentary
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Subject Expert
Eder Lagemann
VP of Engagement
KLAS VP of Engagement - Eder Lagemann
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Manager

For the cost, we pay for what we get. There is no online support. The vendor does a lot of their...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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Manager

I would definitely prefer Amazing Charts EHR not to be part of our long-term plans. We would like an...

Comment Tone Negative
Pillars Loyalty, Operations
Evaluation Unrated

 or  to see details.

Physician

There was one point where the server we had stopped working, and I didn't have access to Amazing...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Physician

Amazing Charts did a big upgrade for the new version of the system. That went really smoothly. When...

Comment Tone Positive
Pillars Relationship, Operations, Product
Evaluation Unrated

 or  to see details.

Physician

I love the system, except when we get record requests. We can't take records and drag and drop them...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Physician

I love Amazing Charts EHR. It makes my life easier, and using it is smooth and nice. I have a link...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

 or  to see details.

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