AWS Commentary
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Subject Expert
Mike Smith
VP of Engagement
Commentary Summary
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User Commentary
Value
We are very happy with our system. It seems to be working really well, and I have no complaints. AWS...
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Operations
Amazon gave us full training classes, and they are well benched on AWS.
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Relationship
Amazon is very proactive, but they are a little too much. It is like they are data drug dealers but...
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Relationship, Product
AWS has been very smooth. It hasn't given us an agenda. Organizations are only responsible for...
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Value
Amazon has been very good at serving us. They have given us the discounts that we have needed. In...
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Product
Amazon has competition in the market. Epic is neck and neck with them and fighting them everywhere....
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Relationship
Some companies are healthcare companies. Amazon has yet to become a healthcare company because the...
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Relationship
I receive mid-level executive involvement from Amazon, not top. The vendor's leadership team needs...
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Loyalty
We have learned a lot in the last couple of years with AWS. We have learned that the cloud is a good...
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Product
We have most of our EHR and most of our major integration tools in AWS. AWS is doing what it is...
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Relationship
Amazon is a great partner. They seem to be committed to continuing things and making sure that we...
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Loyalty
If Amazon delivers on what we have seen so far and what has been promised, we will be extremely...
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Culture, Relationship
Amazon has kept us updated on things that are happening, like changes and new things that we should...
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Loyalty
With AWS, we are basically buying a data center in a box. Amazon is able to provide data center...
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Loyalty, Product
AWS has a marketplace where we can sign up for things, like a firewall. Those things will then turn...
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Loyalty, Relationship
We went with AWS because one of our other vendors had a relationship with Amazon. That made things easy....
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Relationship, Operations
I would definitely tell someone to not be afraid to use AWS. Overall, we have been really happy with...
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Operations
Based on what I have heard, Amazon has a great training program for AWS and a ton of tools. There...
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Culture
The contracting piece with AWS is painful. I think that is because Amazon doesn't have a...
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Loyalty, Relationship
I'm pretty happy with AWS, and we are excited about our partnership with Amazon.
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Value
Amazon could market their stuff a little more. There were certain things that were unknown until we...
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Loyalty, Product
If we can deploy technology into the cloud pretty seamlessly, that is a big deal. We don't want to...
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Loyalty
I chose AWS for analytics and web apps, not for infrastructure. I wanted access to the latest tools...
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Relationship, Operations
Because Amazon is a giant enterprise, their proactiveness is through their support and partnership...
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Operations, Product
It is a little too early to claim any real big success with AWS. The ReadOnlyAccess environment was...
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Loyalty, Relationship
In comparing Microsoft and Amazon and how they compete, we saw that Amazon could not afford to give...
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Loyalty
AWS was the obvious fit for us. We wanted a partner who would engage with us, and Amazon had their...
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Loyalty, Relationship
Amazon’s support has been amazing. They have been great so far. The vendor was certainly proactive...
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Relationship, Product
In terms of strengths, Amazon’s knowledge and expertise in the area have been wonderful to work...
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Product
So far, AWS has proved tried and true. I haven't heard of any issues with it not performing. In our...
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Product, Value
The transition to the public cloud has been amazing so far. Speed and reliability are at the top of...
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Relationship
Amazon has been a fantastic partner. The person who reaches out is very proactive and preemptive,...
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Operations
During the onboarding experience, Amazon made the right engineering talent available at the right...
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Relationship, Operations, Product
Amazon helps set up the environments so that we can come in and basically carve out the...
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Loyalty, Product
AWS' functionality is hitting everything that we need. My primary indicator on that is going to be...
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Loyalty
When we revisited going to the cloud, there had been rapid developments in the public cloud space...
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Value
Amazon does avoid charging us for every little thing, unlike some vendors. That is a pleasant surprise....
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Loyalty
We selected AWS because of the ease of working with Amazon and the size and scale of their...
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Loyalty, Operations, Product
During and since the migration to the public cloud, it has been great to have an alternate...
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Loyalty
The reason we moved our Epic environment to the public cloud was physical geography. Having...
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Operations, Product
The performance of AWS has been the biggest, most pleasant surprise, and other than some of the...
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Loyalty
We are likely to leave AWS. We use AWS and are happy with it, but we are looking for a more...
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Operations
There is not a lot of ongoing training. We could serve the training ourselves if we went online, but...
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Relationship
Amazon has been supportive of us. We have a dedicated customer service representative. We have been...
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Culture, Value
AWS has always been reliable, and the pricing has always been good for us, but it is difficult to...
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Product
Another vendor provides a deeper analytical platform. AWS has all these analytical tools, and I'm...
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Relationship
I wouldn't characterize our relationship with the vendor as a partnership. We are a customer, and we...
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Product
AWS was pretty far ahead years ago; now, the playing field is a little more evened out. Amazon...
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Loyalty, Product
We service a lot of analysts and data scientists who are actually working on specific use cases with...
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Loyalty
Amazon has started doing more managed services. They tend to release stuff and let the users do QA...
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Operations, Product
With AWS, we were able to get things going in a super short amount of time. We had the whole thing...
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Product
With AWS, there are always specific little technical obstacles, but I haven't encountered anything...
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Value
I'm very satisfied with Amazon’s pricing model, but I spend a lot of time looking at the costs. A...
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Loyalty, Product
With AWS, there is a general movement toward data-driven decisions. That is a differentiator in the...
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Relationship
The quality of Amazon’s support depends on who we get. Some people are very good, and some people...
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Operations
We are very hands on, so it is not like I needed a lot of meetings with Amazon during onboarding....
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Culture
Amazon reaches out, but they are really trying to sell us something new or bring things to our...
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Product
We use a lot of tools in AWS along with many other products and services. Inside the warehouse, we...
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Value
Amazon charges for everything that we use. I don't think that is unfair. I can't say the cost is too...
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Relationship
Amazon has their own road map, regardless of whether it has my needs. They do their own thing.
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Product
AWS is just better at integrating communication between the health record and outputs of the...
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Relationship
The vendor is really good about helping their partners get through approval processes to use the AWS...
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Product
The user interfaces are tough. AWS requires a lot of coding, and the interfaces need work. They are...
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Value
AWS has options for long-term storage of large amounts of data, and that provides a lot of value.
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Product
We use CloudFormation a lot, and it is AWS native. There are some times when the system is a little...
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Value
For the cloud, we pay for what we use, so essentially Amazon charges us for everything we use. What...
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Value
I feel like Amazon is always innovating. For example, a few years ago the introduction of Transit...
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Operations, Product
We are trying to launch a file server. With us having certain things on-premises instead of in the...
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Relationship
Sometimes there are things that Amazon can't provide, but for the most part, our representatives...
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Operations
Teams need people who are knowledgeable about AWS. I am not sure whether just using the AWS...
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Loyalty, Product
We have had no problems with AWS. We are perfectly happy to keep it. We moved to AWS with the backup...
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Operations, Product
The interoperability is good, and this is where it is hard to tell who dropped the proverbial ball...
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Loyalty, Value
AWS is not cheap. The jury is still out a bit. The question is whether the value and nimbleness will...
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Relationship
Amazon is prompt whenever we reach out to them for support. They also give us a lot of great...
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Relationship, Product
The only downside to the system is that there are always constant changes, so it is really hard for...
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Culture, Value
Amazon's charges are pretty fair. AWS is our biggest budget line item because we host a lot with the...
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Relationship
Amazon will sometimes upgrade our services for us if we don't upgrade by their deadline. They have...
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Operations, Value
In terms of training, Amazon has certifications that we have to pay for, but the vendor doesn't have...
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Relationship
Amazon tends to not have too many interactions with their customers. They send out alerts...
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