AWS Commentary
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Subject Expert
Daniel Zeitner
Engagement Partner
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User Commentary
Relationship, Value
Amazon is always giving us opportunities to look for optimizations. They assist us in contributing...
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Relationship
Our Amazon team really went above and beyond to offer strategic incentives and opportunities for how...
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Loyalty, Relationship
Amazon is very open to conversations. If we have questions or concerns about their road map, they...
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Loyalty, Product
We have had to go to third parties instead of using Amazon's native services to meet some of our...
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Relationship
With any cloud migration, an organization’s cloud maturity can come into play. Organizations need to...
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Product
Shifting our EHR to AWS enabled us to have a disaster recovery and business continuity solution that...
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Product
The biggest challenge with an on-premises infrastructure is that a solution is only as good as how...
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Operations
Amazon was extremely engaged and supportive of our overall effort to move to the cloud. They...
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Culture, Value
Everything has a price, but we are definitely getting our money’s worth from Amazon. The key...
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Loyalty, Relationship
Within our RFP for Amazon, we also directly considered another vendor that was the likely incumbent...
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Operations, Product
We grossly overestimated the amount of testing that we would need to do for AWS. The reality is that...
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Relationship
Amazon should further enable technical development. They should help me get Citrix and VM out of my...
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Relationship, Product
AWS is certainly handling my production payload very well. It is helping me further consolidate and...
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Relationship
I have been very pleased with the AWS team from Amazon. The two leaders in this area are AWS and...
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Loyalty, Relationship
We are so myopic with our implementations, and Amazon continues to share their road map and what...
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Relationship, Operations
I can’t think of any way that Amazon could have supported us better during our move to the cloud. We...
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Value
When we budgeted for AWS and our cloud specifications, we were only off by a few dollars. That was...
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Loyalty, Relationship
Our ability to be a partner with Amazon is the reason we went with them; we select certain vendor...
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Loyalty, Relationship, Value
We have opportunities to increase our performance when a new server option is available. We get...
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Loyalty, Product
The drivers to go with AWS were the extensibility of the data that we have in it and the ability to...
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Value
Our strategic goals are agility, sustainability, and speed. If we had to follow the typical capital...
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Operations
We had a real-life example that would have been disastrous for our project timeline. A third party...
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Relationship
Our account manager from Amazon often changes, so the person that we had before is not the same...
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Loyalty, Relationship, Operations, Product
Amazon is very innovative. They are coming up with new services every day. Their documentation, for...
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Loyalty
In the future, Amazon may be less motivated to give us benefits because it is becoming clearer that...
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Relationship, Product
The fact that Amazon is more development oriented makes them more attractive to researchers because...
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Relationship
I am a little biased with AWS because we have a very strong relationship with our account director....
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Product, Value
We use AWS for backups, and we spend a lot of money with the vendor.
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Relationship, Product
In terms of what my preferred platform for health-related machine learning and AI models is, I would...
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Product
The big advantage for us for AWS has been the cloud computing for machine learning and AI models....
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Loyalty, Value
We are saving a lot of money with AWS. We will see whether that works out when we get fully...
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Value
I would recommend Amazon clearly. I'm biased. Amazon came in and was very clear about how they were...
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Relationship, Value
Amazon is bringing all the right resources to the table. I love their business model. I like their...
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Loyalty, Relationship
We are now a cloud-first organization. Like a lot of others, we are trying to get out of the data...
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Loyalty, Product
My team was a little hesitant about AWS. They preferred another product, but now they see that AWS...
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Relationship
Amazon is a really good partner. They are always willing to codevelop things and bring in whatever...
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Product
One area of feedback that I would give Amazon is that most organizations have multiple enterprise...
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Product, Value
AWS is pretty much a plug-and-play system from a nontechnical perspective. Since users are able to...
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Relationship
We haven't had any trouble with working with Amazon. Amazon is extremely proactive. They do a good...
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Relationship
Amazon is a very odd group. If we had been the ones to make the decision, we would have gone with a...
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Value
In terms of getting our money's worth, Google's system seems to be the better bargain, but we got...
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Relationship
We often find that if there is an issue or a service issue, we find out about it through our...
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Culture
As far as unkept promises go, there is nothing that stands out as a red flag, but the salespeople...
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Loyalty, Relationship, Value
Amazon has been a good partner, and we would definitely go with AWS again just because of the price,...
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Loyalty
Everything comes down to the fact that AWS has the right technology. It is flexible. We are using...
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Loyalty, Product
We are trying to roll out some basic technology to a broader audience. We are operating in a highly...
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Relationship, Value
Amazon seems to understand where we operate in the healthcare IT space. Security is paramount, and...
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Relationship
Amazon has been really good with us. We meet with them regularly. The traditional discussion with...
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Relationship
I’m a huge fan of the Amazon company, but the quality of the people we were dealing with from a...
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Relationship, Operations
Things were pretty good when we implemented our data lake with Amazon. We had a lot of support from...
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Relationship, Value
As a partner, the vendor has done everything for us that we have asked. The vendor pays attention to...
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Relationship
The vendor has to work on being proactive. They also need to learn how to do better with executive...
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Loyalty, Product
Amazon isn't good for putting any AI and analytics in the cloud. AWS isn't good for analytics or AI....
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Product
AWS is a good place to migrate to. As a cloud company, Amazon is the cheapest and fastest option....
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Relationship
Our experience with Amazon has been very positive. Once we made the decision to proceed with AWS,...
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Relationship, Operations
I would tell an organization implementing AWS that, if they can, they need to give themselves time...
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Operations
One thing that was a huge help for us during the implementation of AWS was a dual run period where...
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Loyalty
We are looking at doing a managed service agreement potentially through Epic that would move all our...
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Loyalty
I have no reason to think my satisfaction will deteriorate at all, so my forecasted satisfaction is...
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Relationship, Product
My customers are still interacting with Epic’s system the same way they always have. So I think the...
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Relationship
Amazon is amazing and unique. I have interacted with Google, Microsoft, and everything. Only Amazon...
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Product
I would rate AWS at the top of the scale in terms of working as promoted compared to other players....
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Operations
I would rate the implementation a few points below the top of the scale. If the system weren’t in...
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Value
We are delivering a product. By the end of the day, we can deliver an unparalleled, amazing digital...
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Relationship
I would rate Amazon’s proactive service slightly above the middle because in our dynamics, they need...
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Loyalty
AWS should be part of our long-term plans. Our investment in AWS was high, and I think the...
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Value
I would be very likely to recommend AWS to a friend. I would honestly say it is the best option I...
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Loyalty, Product
Two years ago, Amazon would have been the best player at building any solution. Epic’s Chronicles...
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Product
Six months ago, I would have put the ease of use near the top of the scale. I would put it slightly...
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Value
Amazon absolutely avoids charging for every little thing. They have been good at cost management. We...
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Loyalty
In 12 months, I don't think things are going to change, but I honestly think there will be an...
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Loyalty, Relationship
With a new wave of AI and how we are using solutions, I think Amazon is losing ground. It is not...
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Product, Value
I would score Amazon very high for supporting our integration goals. I think they are very invested...
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Loyalty, Relationship
Amazon has been pretty good at keeping all their promises. I have observed that there is a renewed...
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Loyalty, Relationship
The strength of our partnership with Amazon is amazing. They are one of the best partners we have...
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Culture, Loyalty, Product
The choice of cloud is honestly based on what has the easiest contracting. We use AWS extensively...
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Relationship, Operations
With AWS, we typically don't see as much engagement once we have bought the cloud host. Amazon has...
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Relationship
Amazon has been extraordinary. In addition to just the technical expertise of the analytics and some...
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Relationship
The quality of AWS has been rock solid. Amazon has remained engaged through each phase of the...
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Operations
When the vendor performs upgrades or sunsets services, we would prefer at least a year's advance...
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Relationship, Operations
Overall, the vendor responds quickly to issues, and they provide a strong, well-architected...
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Relationship
The vendor's support team has been excellent, especially our technical account manager. That person...
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Product
Healthcare is complex, and we face challenges with legacy systems that are not easily integrated...
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Product
The gap with Amazon is the execution of some of their products. They are an industry leader, so when...
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Product
What sets Amazon apart from other vendors is their platform and the vision they have for their...
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Relationship
Amazon is a great partner. Amazon continues to help us focus on our analytics. An organization we...
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Relationship
We are thick as thieves with Amazon. The partnership is very strong. At onboarding, Amazon was...
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Product
AWS isn't the easiest for end users to work with, but it is pretty good.
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Relationship, Value
Amazon does a nice job with support. Their people will answer the phone, and they will talk with us....
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Relationship
With AWS, our outcomes are determined by us. Amazon has no involvement in them. We do what we want...
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Relationship
Amazon doesn't call us much. They wait for us to call. We also don't hear from Amazon's executives...
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Value
Once an organization is on AWS, they will get invoiced for everything they do. That is expected...
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Product
AWS is a greenfield database. It does what we need it to do. The system is secure, reliable, and...
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Relationship, Product
Amazon continues to develop AWS, and we like that. The vendor could do a lot more with the...
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Loyalty, Relationship
Amazon is good at driving tangible outcomes. We need to move into the generative AI space, so we are...
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Relationship, Value
Amazon is great. Other companies in the space Amazon regularly plays in come to us to try to extort...
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Loyalty, Relationship, Product
I hope that AWS continues to deliver industry-specific capabilities and really brings together their...
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Value
Charging for every little thing is kind of Amazon’s business model. However, they are still biased...
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Culture
Amazon delivers products that are less mature than their sales representatives might represent. We...
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Operations, Value
Our implementation with Amazon went relatively well. When we need to use AWS, it works relatively...
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Loyalty, Value
If we were to move a certain solution to the cloud, we would be more likely to move to it the cloud...
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Operations
Amazon has been reliable, and our requirements are simple and have been met. I'm satisfied with the...
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Culture, Value
We don't get charged for everything with Amazon. We get very consistently charged for what we use....
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Culture, Value
Partnership is a tough thing. We don't really think of Amazon as a partner as much as a service...
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Relationship, Product
We have no problems with the way AWS works. We have used AWS as a database environment for another...
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Loyalty
I would probably not purchase AWS again. It has a lot more than what we need. It is a cloud...
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Relationship, Product, Value
AWS helps our customers, and that helps us. AWS has, historically, enabled us to deliver a SaaS...
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Loyalty, Value
The price point of AWS has not been manageable for us. We get our money's worth, generally, with...
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Relationship
Amazon’s support people have always been good. We haven't had any trouble with them. We generally...
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Relationship
Amazon comes in with a success plan, and they tell us that is how we are going to be successful....
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Relationship, Operations
The highest level that we can go to for support is our account manager. They pull in the necessary...
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Relationship
Amazon has a model where they try things out with customers. Sometimes, those things don't work, so...
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Relationship
The quality of Amazon's support depends on who we get, so it is inconsistent. Some people are very...
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Value
AWS creates tangible outcomes, and it produces what we want it to produce. It is cost effective, and...
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Product
AWS is interoperable with most things, but there have been some challenges with some Active...
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Product
Amazon is aware of what is going on in the marketplace. They have a very robust and good tool set...
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Relationship, Operations
Implementing a solution with AWS is not that easy. There is a steep learning curve. That might be...
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Operations
At the beginning, Amazon offered us a number of seminars to train us to use AWS, and they showed us...
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Relationship
For some reason, Amazon really cares about us. We know some people at the executive level, and they...
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Product
We are very happy with AWS, and I like it much more than Azure. I always found the Azure environment...
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Product
The version of AWS that our organization has is much easier to use than other public cloud products...
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Value
AWS is expensive. Amazon could offer better automated cost control tools and better cost prediction...
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Commentary Summary
Comment Type Breakout