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Mike Smith
VP of Engagement
KLAS VP of Engagement - Mike Smith
 
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CIO

Product, Value

AWS is pretty much a plug-and-play system from a nontechnical perspective. Since users are able to...

Dec 2025
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CIO

Relationship

We haven't had any trouble with working with Amazon. Amazon is extremely proactive. They do a good...

Dec 2025
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CIO

Relationship

Amazon is a very odd group. If we had been the ones to make the decision, we would have gone with a...

Dec 2025
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CIO

Value

In terms of getting our money's worth, Google's system seems to be the better bargain, but we got...

Dec 2025
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CIO

Relationship

We often find that if there is an issue or a service issue, we find out about it through our...

Dec 2025
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CIO

Culture

As far as unkept promises go, there is nothing that stands out as a red flag, but the salespeople...

Dec 2025
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CIO

Loyalty, Relationship, Value

Amazon has been a good partner, and we would definitely go with AWS again just because of the price,...

Dec 2025
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Director

Loyalty

Everything comes down to the fact that AWS has the right technology. It is flexible. We are using...

Nov 2025
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Director

Loyalty, Product

We are trying to roll out some basic technology to a broader audience. We are operating in a highly...

Nov 2025
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Director

Relationship, Value

Amazon seems to understand where we operate in the healthcare IT space. Security is paramount, and...

Nov 2025
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CIO

Relationship

Amazon has been really good with us. We meet with them regularly. The traditional discussion with...

Oct 2025
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CIO

Relationship

I’m a huge fan of the Amazon company, but the quality of the people we were dealing with from a...

Oct 2025
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CIO

Relationship, Operations

Things were pretty good when we implemented our data lake with Amazon. We had a lot of support from...

Oct 2025
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CIO

Relationship, Value

As a partner, the vendor has done everything for us that we have asked. The vendor pays attention to...

Oct 2025
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CIO

Relationship

The vendor has to work on being proactive. They also need to learn how to do better with executive...

Oct 2025
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CIO

Loyalty, Product

Amazon isn't good for putting any AI and analytics in the cloud. AWS isn't good for analytics or AI....

Oct 2025
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CIO

Product

AWS is a good place to migrate to. As a cloud company, Amazon is the cheapest and fastest option....

Oct 2025
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VP/Other Executive

Relationship

Our experience with Amazon has been very positive. Once we made the decision to proceed with AWS,...

Oct 2025
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VP/Other Executive

Relationship, Operations

I would tell an organization implementing AWS that, if they can, they need to give themselves time...

Oct 2025
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VP/Other Executive

Operations

One thing that was a huge help for us during the implementation of AWS was a dual run period where...

Oct 2025
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CIO

Loyalty

We are looking at doing a managed service agreement potentially through Epic that would move all our...

Sep 2025
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CIO

Loyalty

I have no reason to think my satisfaction will deteriorate at all, so my forecasted satisfaction is...

Sep 2025
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CIO

Relationship, Product

My customers are still interacting with Epic’s system the same way they always have. So I think the...

Sep 2025
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CTO

Relationship

Amazon is amazing and unique. I have interacted with Google, Microsoft, and everything. Only Amazon...

Sep 2025
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CTO

Product

I would rate AWS at the top of the scale in terms of working as promoted compared to other players....

Sep 2025
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CTO

Operations

I would rate the implementation a few points below the top of the scale. If the system weren’t in...

Sep 2025
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CTO

Value

We are delivering a product. By the end of the day, we can deliver an unparalleled, amazing digital...

Sep 2025
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CTO

Relationship

I would rate Amazon’s proactive service slightly above the middle because in our dynamics, they need...

Sep 2025
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CTO

Loyalty

AWS should be part of our long-term plans. Our investment in AWS was high, and I think the...

Sep 2025
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CTO

Value

I would be very likely to recommend AWS to a friend. I would honestly say it is the best option I...

Sep 2025
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CTO

Loyalty, Product

Two years ago, Amazon would have been the best player at building any solution. Epic’s Chronicles...

Sep 2025
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CTO

Product

Six months ago, I would have put the ease of use near the top of the scale. I would put it slightly...

Sep 2025
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CTO

Value

Amazon absolutely avoids charging for every little thing. They have been good at cost management. We...

Sep 2025
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CTO

Loyalty

In 12 months, I don't think things are going to change, but I honestly think there will be an...

Sep 2025
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CTO

Loyalty, Relationship

With a new wave of AI and how we are using solutions, I think Amazon is losing ground. It is not...

Sep 2025
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CTO

Product, Value

I would score Amazon very high for supporting our integration goals. I think they are very invested...

Sep 2025
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CTO

Loyalty, Relationship

Amazon has been pretty good at keeping all their promises. I have observed that there is a renewed...

Sep 2025
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CTO

Loyalty, Relationship

The strength of our partnership with Amazon is amazing. They are one of the best partners we have...

Sep 2025
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CTO

Culture, Loyalty, Product

The choice of cloud is honestly based on what has the easiest contracting. We use AWS extensively...

Sep 2025
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CIO

Relationship, Operations

With AWS, we typically don't see as much engagement once we have bought the cloud host. Amazon has...

Aug 2025
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CIO

Relationship

Amazon has been extraordinary. In addition to just the technical expertise of the analytics and some...

Aug 2025
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CIO

Relationship

The quality of AWS has been rock solid. Amazon has remained engaged through each phase of the...

Aug 2025
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Director

Operations

When the vendor performs upgrades or sunsets services, we would prefer at least a year's advance...

Aug 2025
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Director

Relationship, Operations

Overall, the vendor responds quickly to issues, and they provide a strong, well-architected...

Aug 2025
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Director

Relationship

The vendor's support team has been excellent, especially our technical account manager. That person...

Aug 2025
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Director

Product

Healthcare is complex, and we face challenges with legacy systems that are not easily integrated...

Aug 2025
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CIO

Product

The gap with Amazon is the execution of some of their products. They are an industry leader, so when...

Aug 2025
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CIO

Product

What sets Amazon apart from other vendors is their platform and the vision they have for their...

Aug 2025
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CIO

Relationship

Amazon is a great partner. Amazon continues to help us focus on our analytics. An organization we...

Aug 2025
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CIO

Relationship

We are thick as thieves with Amazon. The partnership is very strong. At onboarding, Amazon was...

Aug 2025
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CIO

Product

AWS isn't the easiest for end users to work with, but it is pretty good.

Aug 2025
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CIO

Relationship, Value

Amazon does a nice job with support. Their people will answer the phone, and they will talk with us....

Aug 2025
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CIO

Relationship

With AWS, our outcomes are determined by us. Amazon has no involvement in them. We do what we want...

Aug 2025
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CIO

Relationship

Amazon doesn't call us much. They wait for us to call. We also don't hear from Amazon's executives...

Aug 2025
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CIO

Value

Once an organization is on AWS, they will get invoiced for everything they do. That is expected...

Aug 2025
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CIO

Product

AWS is a greenfield database. It does what we need it to do. The system is secure, reliable, and...

Aug 2025
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CIO

Relationship, Product

Amazon continues to develop AWS, and we like that. The vendor could do a lot more with the...

Aug 2025
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VP/Other Executive

Loyalty, Relationship

Amazon is good at driving tangible outcomes. We need to move into the generative AI space, so we are...

Aug 2025
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VP/Other Executive

Relationship, Value

Amazon is great. Other companies in the space Amazon regularly plays in come to us to try to extort...

Aug 2025
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CIO

Loyalty, Relationship, Product

I hope that AWS continues to deliver industry-specific capabilities and really brings together their...

Aug 2025
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CIO

Value

Charging for every little thing is kind of Amazon’s business model. However, they are still biased...

Aug 2025
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CIO

Culture

Amazon delivers products that are less mature than their sales representatives might represent. We...

Aug 2025
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CIO

Operations, Value

Our implementation with Amazon went relatively well. When we need to use AWS, it works relatively...

Jul 2025
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CIO

Loyalty, Value

If we were to move a certain solution to the cloud, we would be more likely to move to it the cloud...

Jul 2025
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VP/Other Executive

Operations

Amazon has been reliable, and our requirements are simple and have been met. I'm satisfied with the...

Jun 2025
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VP/Other Executive

Culture, Value

We don't get charged for everything with Amazon. We get very consistently charged for what we use....

Jun 2025
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(0)
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VP/Other Executive

Culture, Value

Partnership is a tough thing. We don't really think of Amazon as a partner as much as a service...

Jun 2025
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VP/Other Executive

Relationship, Product

We have no problems with the way AWS works. We have used AWS as a database environment for another...

Jun 2025
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VP/Other Executive

Loyalty

I would probably not purchase AWS again. It has a lot more than what we need. It is a cloud...

Jun 2025
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VP/Other Executive

Relationship, Product, Value

AWS helps our customers, and that helps us. AWS has, historically, enabled us to deliver a SaaS...

Jun 2025
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VP/Other Executive

Loyalty, Value

The price point of AWS has not been manageable for us. We get our money's worth, generally, with...

Jun 2025
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VP/Other Executive

Relationship

Amazon’s support people have always been good. We haven't had any trouble with them. We generally...

Jun 2025
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CTO

Relationship

Amazon comes in with a success plan, and they tell us that is how we are going to be successful....

Jun 2025
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Manager

Relationship, Operations

The highest level that we can go to for support is our account manager. They pull in the necessary...

Jun 2025
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(0)
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Manager

Relationship

Amazon has a model where they try things out with customers. Sometimes, those things don't work, so...

Jun 2025
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Manager

Relationship

The quality of Amazon's support depends on who we get, so it is inconsistent. Some people are very...

Jun 2025
||
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Manager

Value

AWS creates tangible outcomes, and it produces what we want it to produce. It is cost effective, and...

Jun 2025
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Manager

Product

AWS is interoperable with most things, but there have been some challenges with some Active...

Jun 2025
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Manager

Product

Amazon is aware of what is going on in the marketplace. They have a very robust and good tool set...

Jun 2025
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Manager

Relationship, Operations

Implementing a solution with AWS is not that easy. There is a steep learning curve. That might be...

Apr 2025
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Manager

Operations

At the beginning, Amazon offered us a number of seminars to train us to use AWS, and they showed us...

Apr 2025
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Manager

Relationship

For some reason, Amazon really cares about us. We know some people at the executive level, and they...

Apr 2025
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(0)
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Manager

Product

We are very happy with AWS, and I like it much more than Azure. I always found the Azure environment...

Apr 2025
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VP/Other Executive

Product

The version of AWS that our organization has is much easier to use than other public cloud products...

Apr 2025
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VP/Other Executive

Value

AWS is expensive. Amazon could offer better automated cost control tools and better cost prediction...

Apr 2025
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VP/Other Executive

Relationship

Amazon is always innovating. They do a pretty good job. They have a number of healthcare-specific...

Mar 2025
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VP/Other Executive

Relationship

We get help straight away from Amazon's support people. Also, we have a lot of different user forums...

Mar 2025
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VP/Other Executive

Product

The product's integration is good because we are actually doing an interoperability project with...

Mar 2025
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VP/Other Executive

Loyalty

We chose Amazon because they had the broadest experience in innovation and healthcare.

Mar 2025
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VP/Other Executive

Relationship, Operations

For onboarding, Amazon has given us a host of different ways to ramp up our skill set to the new...

Mar 2025
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VP/Other Executive

Culture

We did have to upscale AWS, but it took a little while to get there. We didn't know what we didn't...

Mar 2025
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CTO

Relationship

Amazon's support is great. The vendor is good at being proactive in terms of things that are getting...

Mar 2025
||
(0)
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CTO

Relationship

During the pandemic, Amazon's services were vital to help us quickly develop applications for...

Feb 2025
||
(0)
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CTO

Relationship, Product, Value

We have been able to grow our in-house team effectively, leveraging AWS's tools and services without...

Feb 2025
||
(0)
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CTO

Relationship

Amazon's support is outstanding. Their team is always ready to help with technical issues and...

Feb 2025
||
(0)
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CTO

Relationship

The level of executive attention we receive from Amazon is exceptional. Their executives are...

Feb 2025
||
(0)
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CTO

Relationship

Our overall satisfaction with AWS is very high. The deep engagement from the vendor's team, the...

Feb 2025
||
(0)
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CTO

Relationship, Product

Amazon offers a wide range of services, allowing us to start with problem-solving solutions rather...

Feb 2025
||
(0)
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CTO

Relationship, Product, Value

Regular audits and the use of Amazon's security services have helped us maintain high security...

Feb 2025
||
(0)
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CTO

Value

We feel we are receiving good value for our money, especially with our use of serverless...

Feb 2025
||
(0)
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CTO

Product, Value

Using infrastructure as code with AWS's Cloud Development Kit has significantly boosted our...

Feb 2025
||
(0)
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CTO

Relationship, Product

AWS provides exceptional availability. We have only experienced one downtime incident in the last...

Feb 2025
||
(0)
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CTO

Product, Value

Our ability to integrate various services with AWS seamlessly has been cost effective and efficient....

Feb 2025
||
(0)
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CTO

Relationship

Amazon is proactive when it comes to reaching out with new ideas and initiatives. This proactive...

Feb 2025
||
(0)
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CTO

Product

We would recommend AWS to others, with the caveat that organizations need a clear strategy to fully...

Feb 2025
||
(0)
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CTO

Relationship, Operations

We have been using Amazon as our primary cloud partner for several years, and the onboarding...

Feb 2025
||
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