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AWS Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
KLAS VP of Engagement - Daniel Zeitner
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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CIO

Amazon has a private version of any one of these AI models, like Claude or anything else, so it...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CIO

AWS has come around significantly. I'm planning to go direct with them, which will allow me to...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CMIO

We're predominantly using AWS for application development, research data storage, and genomic data storage....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CTO

In general, Amazon's support has been good. We haven't had any major incidents that have required...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CTO

The tools are there, and cost optimization is always critical for the cloud. One of the main reasons...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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CTO

There definitely needs to be a reenergized pace of innovation for AWS. There haven't been any major...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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CTO

The solution capabilities are top notch. The value-to-money ratio for AWS is unbeatable, so it's a...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CTO

Amazon is becoming a little slower in terms of innovation. Most healthcare systems probably don't...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CIO

We chose AWS because it was a more mature platform, and the tools it provides were slightly better...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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CISO

We haven't done a deep analysis on whether our costs are going up or going down. As our spend went...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CISO

We decided to go with AWS because of the cost and its proven, documentable record of reducing costs...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CISO

My team was concerned about moving to AWS. It took them no time after getting into the AWS...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CISO

We have the nonproduction environments all stood up. We have some builds starting to happen in the...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Other C-Suite

The problem with AWS is that we're a different kind of customer. We're small, but we have a number...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Other C-Suite

Amazon is a huge organization, and they have big clients. We're small, and we have a complex...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Other C-Suite

Amazon is huge. They’re not going to partner with us. They’re going to provide us access if we can...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CIO

We chose AWS because of its isolated recovery environment and because Amazon offered us a really...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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CIO

Amazon works a lot harder than another vendor on selling things to us. They try to show us their...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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CTO

Between AWS and Azure, there's no comparison. AWS is much more capable and cost effective. With...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

AWS is our largest implementation for a number of reasons. It seems like we are able to partner more...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

AWS is head and shoulders above other systems, but it isn't perfect. There are some things we're...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

The training from Amazon was beneficial. We probably could have partnered more and gotten more out...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

AWS has become our de facto starting point for a lot of workloads because of the gravity around the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We work with more than one account team. When it comes to major projects, Amazon has partnered with...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We actually have unified support from Amazon, but it can take some time to get somebody engaged and...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Amazon is providing what most cloud providers do. They have granular charges. They are providing the...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CIO

It is very hard to predict our cloud costs in AWS. I wouldn't call anything shady or out of the...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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CIO

I don't have any problems with AWS, but I don't see any real benefit of having AWS over Azure. AWS...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

AWS is a lot of money when we talk about the amount of storage that we have running. Amazon is a...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Amazon’s solutions teams and support teams are great. They work hand in hand with us. They...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

There are so many options for things that we can turn on in AWS that it almost becomes overwhelming....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CTO

The struggle we have with Amazon is that they give us a formula to calculate what our consumption...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CTO

Amazon gives us information, but we really have to do our own sleuthing to get trained.

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CTO

Our long-term plans for AWS really come down to cost. When an application is brought into our...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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VP/Other Executive

I would love it if Amazon had more of a user feedback forum, especially for specific industries. For...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

To improve my rating for Amazon's training, they could make it free. They do great for ad hoc...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

Amazon approaches every project as a partner, so they try to support us as much as they can. The...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

Amazon is always giving us opportunities to look for optimizations. They assist us in contributing...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

Our Amazon team really went above and beyond to offer strategic incentives and opportunities for how...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Amazon is very open to conversations. If we have questions or concerns about their road map, they...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

We have had to go to third parties instead of using Amazon's native services to meet some of our...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

With any cloud migration, an organization’s cloud maturity can come into play. Organizations need to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CTO

Shifting our EHR to AWS enabled us to have a disaster recovery and business continuity solution that...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CTO

The biggest challenge with an on-premises infrastructure is that a solution is only as good as how...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CTO

Amazon was extremely engaged and supportive of our overall effort to move to the cloud. They...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CTO

Everything has a price, but we are definitely getting our money’s worth from Amazon. The key...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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CTO

Within our RFP for Amazon, we also directly considered another vendor that was the likely incumbent...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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CIO

We grossly overestimated the amount of testing that we would need to do for AWS. The reality is that...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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CIO

Amazon should further enable technical development. They should help me get Citrix and VM out of my...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CIO

AWS is certainly handling my production payload very well. It is helping me further consolidate and...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CIO

I have been very pleased with the AWS team from Amazon. The two leaders in this area are AWS and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

We are so myopic with our implementations, and Amazon continues to share their road map and what...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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CIO

I can’t think of any way that Amazon could have supported us better during our move to the cloud. We...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CIO

When we budgeted for AWS and our cloud specifications, we were only off by a few dollars. That was...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CIO

Our ability to be a partner with Amazon is the reason we went with them; we select certain vendor...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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CIO

We have opportunities to increase our performance when a new server option is available. We get...

Comment Tone Positive
Pillars Loyalty, Relationship, Value
Evaluation Unrated

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CIO

The drivers to go with AWS were the extensibility of the data that we have in it and the ability to...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CIO

Our strategic goals are agility, sustainability, and speed. If we had to follow the typical capital...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CIO

We had a real-life example that would have been disastrous for our project timeline. A third party...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CTO

Our account manager from Amazon often changes, so the person that we had before is not the same...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CTO

Amazon is very innovative. They are coming up with new services every day. Their documentation, for...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations, Product
Evaluation Unrated

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Manager

In the future, Amazon may be less motivated to give us benefits because it is becoming clearer that...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

The fact that Amazon is more development oriented makes them more attractive to researchers because...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

I am a little biased with AWS because we have a very strong relationship with our account director....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We use AWS for backups, and we spend a lot of money with the vendor.

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CMIO

In terms of what my preferred platform for health-related machine learning and AI models is, I would...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CMIO

The big advantage for us for AWS has been the cloud computing for machine learning and AI models....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CISO

We are saving a lot of money with AWS. We will see whether that works out when we get fully...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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CISO

I would recommend Amazon clearly. I'm biased. Amazon came in and was very clear about how they were...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CISO

Amazon is bringing all the right resources to the table. I love their business model. I like their...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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CISO

We are now a cloud-first organization. Like a lot of others, we are trying to get out of the data...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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CISO

My team was a little hesitant about AWS. They preferred another product, but now they see that AWS...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CIO

Amazon is a really good partner. They are always willing to codevelop things and bring in whatever...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

One area of feedback that I would give Amazon is that most organizations have multiple enterprise...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CIO

AWS is pretty much a plug-and-play system from a nontechnical perspective. Since users are able to...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CIO

We haven't had any trouble with working with Amazon. Amazon is extremely proactive. They do a good...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

Amazon is a very odd group. If we had been the ones to make the decision, we would have gone with a...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CIO

In terms of getting our money's worth, Google's system seems to be the better bargain, but we got...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CIO

We often find that if there is an issue or a service issue, we find out about it through our...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CIO

As far as unkept promises go, there is nothing that stands out as a red flag, but the salespeople...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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CIO

Amazon has been a good partner, and we would definitely go with AWS again just because of the price,...

Comment Tone Positive
Pillars Loyalty, Relationship, Value
Evaluation Unrated

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Director

Everything comes down to the fact that AWS has the right technology. It is flexible. We are using...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

We are trying to roll out some basic technology to a broader audience. We are operating in a highly...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Amazon seems to understand where we operate in the healthcare IT space. Security is paramount, and...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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CIO

Amazon has been really good with us. We meet with them regularly. The traditional discussion with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

I’m a huge fan of the Amazon company, but the quality of the people we were dealing with from a...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CIO

Things were pretty good when we implemented our data lake with Amazon. We had a lot of support from...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CIO

As a partner, the vendor has done everything for us that we have asked. The vendor pays attention to...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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CIO

The vendor has to work on being proactive. They also need to learn how to do better with executive...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CIO

Amazon isn't good for putting any AI and analytics in the cloud. AWS isn't good for analytics or AI....

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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CIO

AWS is a good place to migrate to. As a cloud company, Amazon is the cheapest and fastest option....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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