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AMN Healthcare Revenue Cycle Solutions Outsourced Coding (MedPartners and Peak) Commentary
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Subject Expert
Connor Northrup
Engagement Partner
KLAS Engagement Partner - Connor Northrup
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Manager

I have a problem with being invoiced for things that I don't feel I should be charged for. For...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

I'd like AMN Healthcare not to question me when I ask for an employee to extend the pre-bill review....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

AMN Healthcare has provided me with coders who weren’t quite qualified. They were not able to code...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

Manager

AMN Healthcare missed some expectations because some of their workers would put down hours that...

Comment Tone Negative
Pillars Relationship, Operations, Services, Value
Evaluation Unrated

 or  to see details.

Director

Compared to metrics with our own coders, the firm's productivity isn't as high, the rework is...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

We've had a good relationship with AMN Healthcare. We haven't given them the opportunity to...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

The firm kept their price flat for us for several years, so we got our money's worth. AMN Healthcare...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

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