AMN Healthcare Revenue Cycle Solutions Outsourced Coding (MedPartners and Peak) Comments

 

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Director

Project Results

AMN Healthcare consistently exceeded our expectations. They did everything that we asked them to do.

Sep 2020
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Director

Relationship

AMN Healthcare's executives are involved. Being able to easily approach an executive and get what we...

Sep 2020
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Director

Lessons Learned

I am not sure whether I would work with AMN Healthcare again. They have had some changes in their...

Sep 2020
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Director

Other Observations

The interim coding manager has been fantastic and very knowledgeable about inpatient coding and CDI....

Jun 2020
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Director

People and Knowledge

We have done both inpatient outpatient coding with the vendor, and the inpatient has been good. When...

Jun 2020
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Director

Project Results

The vendor's engagement was satisfactory, and AMN Healthcare did everything that our organization...

Jun 2020
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Director

Sales and Contracting

We have a general contract with AMN Healthcare for production coding needs, but we also occasionally...

May 2020
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Director

Relationship

AMN Healthcare is keeping up with everything and continuing to partner with us as volumes fluctuate...

May 2020
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Director

ROI and Cost

AMN Healthcare avoids charging for every little thing. There are always negotiations in any...

May 2020
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Director

People and Knowledge

AMN Healthcare does a good job of ensuring the accuracy and quality of their team. They also work...

May 2020
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Director

People and Knowledge

AMN Healthcare has a very strong leadership team that is very strategic but also able to help...

May 2020
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Director

Relationship

AMN Healthcare’s outsourced coding exceeds our needs. The vendor has been a really good partner over...

May 2020
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Director

Relationship

We have a really good partnership with AMN Healthcare. Over the years, we have gone through a lot of...

May 2020
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Director

People and Knowledge

I am not currently happy with how many coders we have. Some of the coders have been coders for 30 or...

Feb 2020
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Director

Project Results

Peak is doing a great job for me. They still have to work through things, but they are good. The...

Feb 2020
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Director

Relationship

I would remind the vendor that communication is key. One of Peak's people did a great job of...

Feb 2020
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Director

Relationship

The executives are involved. The manager talks to me, and I have also talked to Peak’s director. So...

Feb 2020
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Director

Lessons Learned

I recommend Peak a lot. I even recommend that people go work for Peak so that they can work for me.

Feb 2020
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Manager

Other Observations

MedPartners went through some transitions and had some staffing changes. Their communication wasn't...

Dec 2019
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Manager

Relationship

When we first started working with the vendor, they were on top of things. We had regular meetings...

Dec 2019
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Manager

Relationship

We have regular calls and meetings where we talk about projections, quality issues, or productivity...

Dec 2019
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Director

Relationship

Peak was bought by AMN Healthcare, but the merger hasn't affected the service. We have stayed with...

Dec 2019
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Director

Relationship

We selected Peak because we already had a relationship with them. We wanted to go with someone who...

Dec 2019
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Director

Tools and Methodology

Peak is very responsive. They work their own coding errors and are very responsive. They get the...

Dec 2019
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Director

Project Results

We have had really good luck with Peak's programs, which have helped us train inpatient coders and...

Dec 2019
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Director

Tools and Methodology

Peak's auditing services have been really good. They have their own internal QA process, which they...

Dec 2019
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Director

Relationship

One of the main reasons that we went with Peak was because of the executive involvement. We like the...

Dec 2019
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Director

Relationship

The strength of our partnership is good. My coding leaders are really comfortable reaching out to...

Dec 2019
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Director

Project Results

Peak does extremely well with providing tangible outcomes. If we tell them that we need overtime or...

Dec 2019
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Director

ROI and Cost

Peak is very open to negotiation, so we don't feel that they charge us for every little thing.

Dec 2019
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Director

People and Knowledge

Peak provides us with quality coders. If we feel that a coder isn't a fit for us, the vendor is very...

Dec 2019
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Director

Relationship

Our intent isn’t to routinely use agencies. We want to augment as the business drives growth. If the...

Dec 2019
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Director

ROI and Cost

Peak is price gouging and taking advantage of ICD-10. They weren’t willing to negotiate the rate and...

Dec 2019
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VP/Other Executive

Relationship

Peak has been an amazing partner. I don't have anything negative to say about them. They have been...

Dec 2019
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Director

Tools and Methodology

We have used other partners in the past, but for the last few years, we have exclusively worked with...

Dec 2019
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Director

Tools and Methodology

The vendor is flexible and willing to try to understand what the organization's objectives are. The...

Dec 2019
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Director

Tools and Methodology

We keep only the people that we feel are doing very well. We don’t have a catch-and-release program,...

Dec 2019
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Director

Tools and Methodology

The vendor steps up in many areas when we find problems. When people aren't working out or the...

Dec 2019
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Director

Relationship

Since the transition with AMN Healthcare and their acquisition of Peak Health Solutions and...

Dec 2019
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Director

Tools and Methodology

One of the primary reasons we pursued a relationship with MedPartners was that, at the time, they...

Dec 2019
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Director

Tools and Methodology

MedPartners did training with us in which they provided an expert educator. The training was very...

Dec 2019
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Director

Other Observations

I do not believe that MedPartners uses any offshore resources. All our resources are from the US...

Dec 2019
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Director

Tools and Methodology

MedPartners' people are hitting metrics, and their coding accuracy is strong. If we have any issues,...

Dec 2019
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Manager

ROI and Cost

The vendor hasn't done well in some areas. I feel like the vendor could be more flexible....

Dec 2019
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Manager

Relationship

The person that I work with has been reasonable. Our representative used to reach out a lot more,...

Dec 2019
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Manager

Tools and Methodology

If I had my druthers and needed someone to pop in and cover a week of vacation, I know a company...

Dec 2019
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Manager

Relationship

The vendor isn't driving tangible outcomes. I am responsible for them. MedPartners doesn't have...

Dec 2019
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Manager

People and Knowledge

MedPartners needs to understand the needs of their clients. From the interactions I have had with...

Dec 2019
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Manager

Sales and Contracting

MedPartners tries to use salespeople and executives to determine what someone might need. The vendor...

Dec 2019
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Manager

People and Knowledge

On our project, MedPartners fell below our expectations. But as soon as we told the vendor about our...

Dec 2019
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Manager

Tools and Methodology

The vendor is supposed to provide QA for their coders. I have been working with MedPartners for a...

Dec 2019
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Manager

Lessons Learned

I work with another company that provides coders. The company bills us by the chart, and I just have...

Dec 2019
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Manager

Project Results

MedPartners has done well. The work they have provided me has been quality. I have had good success...

Dec 2019
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Manager

Tools and Methodology

MedPartners needs to improve their productivity for coding in different departments, but not for...

Dec 2019
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Manager

ROI and Cost

When we don't have work for MedPartners and don't give them enough notice, we are billed for the...

Dec 2019
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Manager

People and Knowledge

MedPartners has been great. Our coding process has changed in one of the departments. The...

Dec 2019
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Manager

Relationship

MedPartners has improved dramatically. They have been much better to work with for the past several...

Dec 2019
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Director

Tools and Methodology

MedPartners was very helpful. When I compare MedPartners to other vendors I have worked with in the...

Nov 2019
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Director

ROI and Cost

Our partnership with MedPartners was very strong. They were very helpful, and their staff was...

Nov 2019
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Director

Project Results

The MedPartners coders were good, and they didn’t leave money on the table. They coded everything...

Nov 2019
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Director

People and Knowledge

The coding supervisor for MedPartners did an excellent job. I expected that person to manage the...

Nov 2019
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Director

Project Results

MedPartners did quality work. That was very important because coding is where the money comes from,...

Nov 2019
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Director

Relationship

MedPartners really paid attention to my needs in terms of staffing, the quality I was looking for,...

Nov 2019
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Director

People and Knowledge

I worked a lot with a very helpful senior account manager at MedPartners. That person made sure I...

Nov 2019
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Director

Relationship

The main thing I liked about MedPartners is they would call me to make sure that I was happy with my...

Nov 2019
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Director

People and Knowledge

I have had some temporary supervisors before who were nightmares, but the quality and the knowledge...

Nov 2019
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Manager

Relationship

We get little executive involvement from Peak. I didn't hear from Peak much before they became part...

Nov 2019
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Manager

People and Knowledge

We have had a positive experience with Peak, but we unfortunately still deal with some contract...

Nov 2019
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Manager

Project Results

Peak had their own auditors, but we found a lot of errors that the auditors weren't finding. We got...

Nov 2019
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Manager

Tools and Methodology

Peak stands out in my mind because they are not as quick as other vendors are. Peak has just never...

Nov 2019
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Manager

Other Observations

Peak has been fine. We have not had a terrible experience, but Peak is a little less than perfect....

Nov 2019
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Manager

People and Knowledge

The representative we work with is very responsive. Working with that person is great. That person...

Nov 2019
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Manager

Project Results

MedPartners is fantastic. Working with them has been a positive experience. MedPartners is very...

Nov 2019
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Manager

People and Knowledge

There hasn't been any consistency with any of our vendors in terms of supplying qualified...

Nov 2019
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Manager

Tools and Methodology

MedPartners' auditors would never find anything. The results were always mysteriously perfect, but...

Nov 2019
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Director

Other Observations

Peak and MedPartners have been aligning the services they have in common from a strategic...

Oct 2019
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Director

ROI and Cost

Twice, we went back to our vendors and told them to give us their best offers. We ranked the vendors...

Oct 2019
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Director

Other Observations

We are still trying to figure out how to grow together with Peak. I know the leaders at Peak, so...

Oct 2019
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Director

People and Knowledge

From a coding and auditing perspective, we haven't been using Peak's service as much primarily...

Oct 2019
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Director

Other Observations

I don't think we have had any issues with Peak from a quality perspective. In fact, we are hiring...

Oct 2019
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Director

Tools and Methodology

Peak hits all of the accuracy and productivity metrics and sends us good, qualified candidates. With...

Oct 2019
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Director

Tools and Methodology

I haven't seen any innovation or much change in terms of the process we use to get reports. We don't...

Oct 2019
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Director

Other Observations

In terms of offshore and onshore coding, the price is more expensive on the onshore side. But I...

Oct 2019
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Director

Relationship

We have a good long-term relationship with Peak. They are dependable, and they are able to meet our...

Oct 2019
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Director

People and Knowledge

I can see a difference between the coders from Peak and coders from other vendors in terms of...

Oct 2019
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Director

People and Knowledge

Peak has great leadership. They hired a new director within the past few months, and that person...

Oct 2019
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Director

People and Knowledge

Peak has a fabulous trainer who handles all of the education for our coders. That person records...

Oct 2019
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Director

Relationship

Anyt