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Arintra Autonomous Medical Coding Commentary
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Subject Expert
Connor Northrup
Engagement Partner
KLAS Engagement Partner - Connor Northrup
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Director

We reviewed a handful of providers, and Arintra was the only vendor that allowed for both automated...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Having a good governance program in place is important. I would encourage people to streamline their...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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Director

The solution codes all of our CPT codes and modifiers. When we audit it by having an auditor review...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Arintra's ability to expand into other areas is important. Right now, they are very focused on E/M...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

When we were first live, we saw immediate outcomes with our providers where they were falling short...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Director

The key strength is the ability to customize. Arintra is able to review our business rules, look at...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

We had a rough start. That may have changed since we have been live for a couple of years, but...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Arintra's product is the autonomous coding solution in our clinic space today that provides AI-coded...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Arintra's solution accurately and consistently codes our office E/M coding, so it helps us to...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

I would tell other organizations implementing Arintra's system to make sure that they have dedicated...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

There are a couple things Arintra could improve on. The ability to code or find value from scanned...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

Arintra’s strength is their interactive support or their reaction to support. Their turnaround times...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Arintra was set apart from other vendors by a couple of reasons. One was their honesty and approach...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

The vendor is transparent about how they are charging, but they are very expensive for the outcomes....

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

My account manager does an excellent job. They are great to work with, and they really partner with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The ticketing system is a struggle, as tickets have gotten stuck in there for months at a time. The...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

One of the ways we judge a product is how much confidence the folks selling it have in it. We often...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Arintra is previewing some stuff, but there is always work to be done with development and...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

The system handles automated coding and leverages AI to produce more consistency in coding outcomes....

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

Customers should spend time going over the templates that they currently use, and if they don't use...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I definitely would recommend Arintra. For me, it is because of consistency. What we get with a human...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I would buy Arintra’s solution again because we need it. It brings consistency to provider coding....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Arintra is really great when it comes to charges. They are really open and willing to work with us.

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

Arintra’s support team is amazing and responsive. If I email them now, I will hear back from our...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The system's coding accuracy needs some work. Arintra could work on their dual-visit functionality....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Arintra is currently expanding into additional specialties. At this time, their engine supports a...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

There is often a misconception that Arintra Autonomous Medical Coding can simply be turned on, and...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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VP/Other Executive

Arintra Autonomous Medical Coding is a tool that must be used thoughtfully. It is a machine and can...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Our long-term goal is to reduce the need for coders to review every case and to redeploy those...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

Arintra is very easy to work with. When we encounter issues, such as rules that need to be adjusted...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

We expected Arintra Autonomous Medical Coding to improve compliance and coding accuracy while...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

Arintra Autonomous Medical Coding uses AI to review physician documentation. Our physicians enter...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The two main outcomes we expected to achieve with Arintra were compliance and potential financial...

Comment Tone Positive
Pillars Loyalty, Product, Value
Evaluation Unrated

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Director

The advice I would give a customer implementing Arintra Autonomous Medical Coding is to get the...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

Arintra had a well-laid-out road map that was very clear. When my IT team had questions, Arintra...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

We spent a significant amount of time defining what we wanted before selecting Arintra Autonomous...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We looked at several vendors. I ran into Arintra at a conference, went up to their booth, and...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Arintra’s communication is very strong, and they have a very good, clear implementation and...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

I reached out to Arintra about connecting with a certain partner regarding Arintra Autonomous...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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