athenaCollector Commentary
Filtered view: (11-75 Physicians)(Independent)
Subject Expert
Eder Lagemann
Research Director
If you don't have a login, getting started is easy.
User Commentary
Relationship
When we contact athenahealth, we get somebody offshore on the first and second lines of support. The...
Login or Create an Account to see details.
Loyalty
I would not choose athenaCollector again. The issue is the back end. What we do with the solution is...
Login or Create an Account to see details.
Product
The markets with smaller populations are vastly underserved in athenahealth's model. athenahealth's...
Login or Create an Account to see details.
Relationship
athenahealth’s support team is usually pretty quick, but sometimes the responses they give are not...
Login or Create an Account to see details.
Product
There are pieces of athenaCollector that don’t work quite how I would like them to. Those workflow...
Login or Create an Account to see details.
Loyalty, Product
athenahealth has continued developing athena Collector. They stalled out for a while, but now they...
Login or Create an Account to see details.
Product
From our revenue cycle team members' perspective, athenahealth is already developing some of their...
Login or Create an Account to see details.
Product
We use a third-party solution for electronic billing statements because athenaCollector’s...
Login or Create an Account to see details.
Relationship, Product
athenahealth doesn't quickly meet requests for changes to athenaCollector. It is not that things are...
Login or Create an Account to see details.
Product
athenaCollector's reporting is very robust, so for our revenue cycle management piece, we get a lot...
Login or Create an Account to see details.
Relationship
athenahealth’s customer service is good. Anytime I call with a ticket, the agents work with me and...
Login or Create an Account to see details.
Relationship
A lot of things with athenaCollector are self-taught, but in the last upgrade, the vendor held more...
Login or Create an Account to see details.
Product, Value
athenaCollector does our payment posting, and they don't always review the EOB and put things into...
Login or Create an Account to see details.
Value
I like athenaCollector's efficiency, especially in payment posting and cash flow. The system helps...
Login or Create an Account to see details.
Value
athenahealth has a lot of add-on services, but I don’t think the prices are unfair or too high....
Login or Create an Account to see details.
Value
The specific and tangible benefits our organization has seen from using multiple athenahealth...
Login or Create an Account to see details.
Operations
athenahealth provides extensive written education with their upgrades, and the training overall is...
Login or Create an Account to see details.
Loyalty
We are looking at EHRs that fit our business goals and at what will be the most efficient for our...
Login or Create an Account to see details.
Relationship
We always have issues with the vendor's support. That seems to be a big pain point for us at times...
Login or Create an Account to see details.
Operations
We seem to be doing well with athenaCollector. athenahealth has definitely made some improvements....
Login or Create an Account to see details.
Loyalty
The benefit of using multiple solutions from one vendor is that things are within the platform if...
Login or Create an Account to see details.
Operations, Product
athenahealth does regular upgrades, and with a recent upgrade, they didn’t do enough testing, and...
Login or Create an Account to see details.
Relationship
We have regular calls with our athenahealth representative, and we present all our gripes to them....
Login or Create an Account to see details.
Operations
athenahealth has a very good onboarding process with good training, but I wish it were more...
Login or Create an Account to see details.
Value
athenahealth occasionally comes up with unexpected costs for different integrations that they have....
Login or Create an Account to see details.
Product
By using multiple solutions from athenahealth, our organization can be more consistent throughout...
Login or Create an Account to see details.
Product
athenaCollector integrates well with external sources.
Login or Create an Account to see details.
Relationship
We have access to everyone at athenahealth, from support staff to the president. If someone needs to...
Login or Create an Account to see details.
Product
athenaCollector works for both new and experienced staff members. It guides users by pointing out...
Login or Create an Account to see details.
Relationship, Product
athenaCollector does payment posting poorly. I would focus on what other companies offer for payment...
Login or Create an Account to see details.
Product
athenaCollector rolled out a new page last year. I find it too busy and not organized in a way that...
Login or Create an Account to see details.
Operations
athenaCollector’s training relies on modules. They give us the basics, but we figure out the tricks...
Login or Create an Account to see details.
Product
The functionality within athenaCollector is impressive. athenaCollector’s custom rules engine is...
Login or Create an Account to see details.
Relationship, Operations
athenahealth does good releases, and they provide information ahead of time. If we have questions,...
Login or Create an Account to see details.
Culture, Product
If the industry could pick up the payers' claim numbers, that would be very helpful. I spend weeks...
Login or Create an Account to see details.
Product
When we got athenaCollector, it seemed complete, but there were many gaps. Some things drop into...
Login or Create an Account to see details.
Loyalty, Value
Unfortunately, athenaCollector is in our long-term plans. On a day-to-day basis, the software is...
Login or Create an Account to see details.
Relationship, Value
We have been working with virtual credit cards for years now, and the vendor was supposed to be able...
Login or Create an Account to see details.
Relationship, Operations
athenahealth did really well with handling the Change Healthcare crisis because a lot of other...
Login or Create an Account to see details.
Operations
The implementation with athenahealth was hard. The vendor just doesn't have any support right now....
Login or Create an Account to see details.
Loyalty, Relationship, Product
athenahealth does well with integration. We have several comanagement agreements, and we have to do...
Login or Create an Account to see details.
Culture
In terms of whether I would recommend athenahealth, I would tell others the pros and cons. I would...
Login or Create an Account to see details.
Operations, Value
One plus about athenahealth is that we are not getting nickel-and-dimed. athenaCollector is very...
Login or Create an Account to see details.
Loyalty, Product
athenaCollector has a lot of AI things already embedded into it. We use the system's ambient AI...
Login or Create an Account to see details.
Relationship, Operations, Product
One thing athenahealth does really well is that when they make an update, they provide both images...
Login or Create an Account to see details.
Product, Value
The benefit to using one EHR vendor for everything is continuity. Trying to keep everything in...
Login or Create an Account to see details.
Product, Value
We would buy athenaCollector again. It works seamlessly with our clinical product. We can use our...
Login or Create an Account to see details.
Value
We didn't have an option for self-check-in through athenaCollector, so we used one of their...
Login or Create an Account to see details.
Product
The system helps with payment collection by posting remittance advice codes that come back. It even...
Login or Create an Account to see details.
Loyalty, Relationship
athenahealth does a very good job of keeping us up-to-date on all of the new things that are coming...
Login or Create an Account to see details.
Relationship
athenahealth needs to have more direct contact with us so that they aren't leaving support cases out...
Login or Create an Account to see details.
Loyalty, Product, Value
A specific and tangible benefit that our organization has realized by using multiple solutions has...
Login or Create an Account to see details.
Product, Value
athenahealth benefits us by being connected in Washington DC, building out the product for the...
Login or Create an Account to see details.
Relationship
athenahealth is really good about solving things. They have a lot of people on their support team....
Login or Create an Account to see details.
Product
I have used other applications where users have to click a hundred times to get to where they need...
Login or Create an Account to see details.
Loyalty, Value
The overall thing I would tell someone about my experience with athenahealth is that I am very...
Login or Create an Account to see details.
Loyalty, Relationship, Product
There are a couple of areas where athenaCollector doesn’t meet our needs, but they are things that...
Login or Create an Account to see details.
Culture, Value
athenahealth has avoided charging for every little thing. They have done some things that were...
Login or Create an Account to see details.
Loyalty, Relationship, Product
This was only an issue at the start, but athenahealth took over our payment posting. If an...
Login or Create an Account to see details.
Relationship
athenahealth’s support people are pretty good. When we have a problem, they quickly escalate the...
Login or Create an Account to see details.
Product
On the billing end, the benefit of using multiple solutions from athenahealth is the way information...
Login or Create an Account to see details.
Operations
Our implementation of athenaCollector was amazing. We might have been lucky. athenahealth uses a lot...
Login or Create an Account to see details.
Loyalty, Product
Surprisingly, my experience with athenahealth has been mostly positive. If someone were coming from...
Login or Create an Account to see details.
Relationship
athenahealth's support is slow.
Login or Create an Account to see details.
Relationship
We get a lot of attention from the C-suite because we are not very happy and because we have been...
Login or Create an Account to see details.
Operations, Product
athenaCollector is a good product. It is in a steady state. It is easy to go live with and train on.
Login or Create an Account to see details.
Relationship, Value
I would buy athenaCollector again. For many years, athenahealth was very responsive to our needs....
Login or Create an Account to see details.
Product
athenaCollector could have better integrations with insurance companies and more nuanced information...
Login or Create an Account to see details.
Culture, Value
I would purchase athenaCollector again in the future because of the trust I have with the vendor....
Login or Create an Account to see details.
Culture, Relationship
athenahealth could improve by having more knowledgeable salespeople. We have a lot of product...
Login or Create an Account to see details.
Culture, Product
athenahealth has a conflict of interest when it comes to athenaCollector. Users can buy...
Login or Create an Account to see details.
Product, Value
I manage all our systems. It is great to have one system that can do multiple tasks. With...
Login or Create an Account to see details.
Product, Value
I can't think of any cons to athenaCollector that aren't also cons to all systems. The pros of...
Login or Create an Account to see details.
Culture, Relationship
athenahealth is not proactive at all. They are reactive. If there is an issue or if something isn't...
Login or Create an Account to see details.
Product
athenaCollector integrates with our credit card companies and our front desk processes.
Login or Create an Account to see details.
Product
athenaCollector is an organizational tool. The reporting and things of that nature for all the...
Login or Create an Account to see details.
Operations
For training, athenahealth will send us a PowerPoint production. There is no other training. And 10...
Login or Create an Account to see details.
Relationship
athenahealth doesn’t support us at all. We don't get any answers from them. They don't work hard to...
Login or Create an Account to see details.
Operations, Product
I'm pretty capable in athenaCollector in terms of looking through and trying to figure out where to...
Login or Create an Account to see details.
Product
We had some issues with athenaCollector and the clearinghouse. I had to fill out the necessary...
Login or Create an Account to see details.
Culture, Value
athenahealth is not supposed to charge us for certain things, but they do. If things go through...
Login or Create an Account to see details.
Loyalty, Operations, Product
I am trying to implement a new feature for family billing, but to do so, I must make a formal help...
Login or Create an Account to see details.
Product
athenahealth is having difficulty modernizing their payment-posting methodologies. I don't think...
Login or Create an Account to see details.
Product, Value
We have to have so many third-party vendors for things like a more robust scheduling platform and an...
Login or Create an Account to see details.
Loyalty
I think athenaCollector is going to be better in the near future. I think the AI tools are going to...
Login or Create an Account to see details.
Relationship
athenaCollector has a very good, robust rules engine that helps us get paid faster. It is the...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout