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athenaCollector Commentary
Filtered view: (11-75 Physicians)(Independent)

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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Product

athenaCollector's reporting is very robust, so for our revenue cycle management piece, we get a lot...

Nov 2025
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Manager

Relationship

athenahealth’s customer service is good. Anytime I call with a ticket, the agents work with me and...

Nov 2025
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Manager

Relationship

A lot of things with athenaCollector are self-taught, but in the last upgrade, the vendor held more...

Nov 2025
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Manager

Product, Value

athenaCollector does our payment posting, and they don't always review the EOB and put things into...

Nov 2025
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Manager

Value

I like athenaCollector's efficiency, especially in payment posting and cash flow. The system helps...

Nov 2025
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Manager

Value

athenahealth has a lot of add-on services, but I don’t think the prices are unfair or too high....

Nov 2025
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Manager

Value

The specific and tangible benefits our organization has seen from using multiple athenahealth...

Nov 2025
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Manager

Operations

athenahealth provides extensive written education with their upgrades, and the training overall is...

Nov 2025
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Manager

Loyalty

We are looking at EHRs that fit our business goals and at what will be the most efficient for our...

Oct 2025
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Manager

Relationship

We always have issues with the vendor's support. That seems to be a big pain point for us at times...

Oct 2025
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Manager

Operations

We seem to be doing well with athenaCollector. athenahealth has definitely made some improvements....

Oct 2025
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Manager

Loyalty

The benefit of using multiple solutions from one vendor is that things are within the platform if...

Oct 2025
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Director

Operations, Product

athenahealth does regular upgrades, and with a recent upgrade, they didn’t do enough testing, and...

Sep 2025
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Director

Relationship

We have regular calls with our athenahealth representative, and we present all our gripes to them....

Sep 2025
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Director

Operations

athenahealth has a very good onboarding process with good training, but I wish it were more...

Sep 2025
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Director

Value

athenahealth occasionally comes up with unexpected costs for different integrations that they have....

Sep 2025
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Director

Product

By using multiple solutions from athenahealth, our organization can be more consistent throughout...

Sep 2025
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Director

Product

athenaCollector integrates well with external sources.

Sep 2025
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Director

Relationship

We have access to everyone at athenahealth, from support staff to the president. If someone needs to...

Sep 2025
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Director

Product

athenaCollector works for both new and experienced staff members. It guides users by pointing out...

Sep 2025
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Director

Relationship, Product

athenaCollector does payment posting poorly. I would focus on what other companies offer for payment...

Sep 2025
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Director

Product

athenaCollector rolled out a new page last year. I find it too busy and not organized in a way that...

Sep 2025
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Director

Operations

athenaCollector’s training relies on modules. They give us the basics, but we figure out the tricks...

Sep 2025
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Director

Product

The functionality within athenaCollector is impressive. athenaCollector’s custom rules engine is...

Sep 2025
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Director

Relationship, Operations

athenahealth does good releases, and they provide information ahead of time. If we have questions,...

Sep 2025
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Director

Culture, Product

If the industry could pick up the payers' claim numbers, that would be very helpful. I spend weeks...

Sep 2025
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Director

Product

When we got athenaCollector, it seemed complete, but there were many gaps. Some things drop into...

Sep 2025
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CEO/President

Loyalty, Value

Unfortunately, athenaCollector is in our long-term plans. On a day-to-day basis, the software is...

Sep 2025
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CEO/President

Relationship, Value

We have been working with virtual credit cards for years now, and the vendor was supposed to be able...

Sep 2025
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CEO/President

Relationship, Operations

athenahealth did really well with handling the Change Healthcare crisis because a lot of other...

Sep 2025
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CEO/President

Operations

The implementation with athenahealth was hard. The vendor just doesn't have any support right now....

Sep 2025
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CEO/President

Loyalty, Relationship, Product

athenahealth does well with integration. We have several comanagement agreements, and we have to do...

Sep 2025
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CEO/President

Culture

In terms of whether I would recommend athenahealth, I would tell others the pros and cons. I would...

Sep 2025
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CEO/President

Operations, Value

One plus about athenahealth is that we are not getting nickel-and-dimed. athenaCollector is very...

Sep 2025
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Manager

Loyalty, Product

athenaCollector has a lot of AI things already embedded into it. We use the system's ambient AI...

Sep 2025
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Manager

Relationship, Operations, Product

One thing athenahealth does really well is that when they make an update, they provide both images...

Sep 2025
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Manager

Product, Value

The benefit to using one EHR vendor for everything is continuity. Trying to keep everything in...

Sep 2025
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Manager

Product, Value

We would buy athenaCollector again. It works seamlessly with our clinical product. We can use our...

Sep 2025
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Manager

Value

We didn't have an option for self-check-in through athenaCollector, so we used one of their...

Sep 2025
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Manager

Product

The system helps with payment collection by posting remittance advice codes that come back. It even...

Sep 2025
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Manager

Loyalty, Relationship

athenahealth does a very good job of keeping us up-to-date on all of the new things that are coming...

Sep 2025
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Manager

Relationship

athenahealth needs to have more direct contact with us so that they aren't leaving support cases out...

Sep 2025
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Manager

Loyalty, Product, Value

A specific and tangible benefit that our organization has realized by using multiple solutions has...

Sep 2025
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Manager

Product, Value

athenahealth benefits us by being connected in Washington DC, building out the product for the...

Aug 2025
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Manager

Relationship

athenahealth is really good about solving things. They have a lot of people on their support team....

Aug 2025
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Manager

Product

I have used other applications where users have to click a hundred times to get to where they need...

Aug 2025
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Director

Loyalty, Value

The overall thing I would tell someone about my experience with athenahealth is that I am very...

Aug 2025
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Director

Loyalty, Relationship, Product

There are a couple of areas where athenaCollector doesn’t meet our needs, but they are things that...

Aug 2025
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Director

Culture, Value

athenahealth has avoided charging for every little thing. They have done some things that were...

Aug 2025
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Director

Loyalty, Relationship, Product

This was only an issue at the start, but athenahealth took over our payment posting. If an...

Aug 2025
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Director

Relationship

athenahealth’s support people are pretty good. When we have a problem, they quickly escalate the...

Aug 2025
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Director

Product

On the billing end, the benefit of using multiple solutions from athenahealth is the way information...

Aug 2025
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Director

Operations

Our implementation of athenaCollector was amazing. We might have been lucky. athenahealth uses a lot...

Aug 2025
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Director

Loyalty, Product

Surprisingly, my experience with athenahealth has been mostly positive. If someone were coming from...

Aug 2025
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Director

Relationship

athenahealth's support is slow.

Aug 2025
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Manager

Relationship

We get a lot of attention from the C-suite because we are not very happy and because we have been...

Aug 2025
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Manager

Operations, Product

athenaCollector is a good product. It is in a steady state. It is easy to go live with and train on.

Aug 2025
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Manager

Relationship, Value

I would buy athenaCollector again. For many years, athenahealth was very responsive to our needs....

Aug 2025
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Manager

Product

athenaCollector could have better integrations with insurance companies and more nuanced information...

Aug 2025
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CIO

Culture, Value

I would purchase athenaCollector again in the future because of the trust I have with the vendor....

Jul 2025
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CIO

Culture, Relationship

athenahealth could improve by having more knowledgeable salespeople. We have a lot of product...

Jul 2025
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CIO

Culture, Product

athenahealth has a conflict of interest when it comes to athenaCollector. Users can buy...

Jul 2025
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Manager

Product, Value

I manage all our systems. It is great to have one system that can do multiple tasks. With...

Jun 2025
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CEO/President

Product, Value

I can't think of any cons to athenaCollector that aren't also cons to all systems. The pros of...

Jun 2025
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Manager

Culture, Relationship

athenahealth is not proactive at all. They are reactive. If there is an issue or if something isn't...

Jun 2025
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Manager

Product

athenaCollector integrates with our credit card companies and our front desk processes.

Jun 2025
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Manager

Product

athenaCollector is an organizational tool. The reporting and things of that nature for all the...

Jun 2025
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Manager

Operations

For training, athenahealth will send us a PowerPoint production. There is no other training. And 10...

Jun 2025
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Manager

Relationship

athenahealth doesn’t support us at all. We don't get any answers from them. They don't work hard to...

Jun 2025
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Manager

Operations, Product

I'm pretty capable in athenaCollector in terms of looking through and trying to figure out where to...

Jun 2025
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Manager

Product

We had some issues with athenaCollector and the clearinghouse. I had to fill out the necessary...

Jun 2025
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Manager

Culture, Value

athenahealth is not supposed to charge us for certain things, but they do. If things go through...

Jun 2025
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Physician

Loyalty, Operations, Product

I am trying to implement a new feature for family billing, but to do so, I must make a formal help...

Jun 2025
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COO

Product

athenahealth is having difficulty modernizing their payment-posting methodologies. I don't think...

Jun 2025
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COO

Product, Value

We have to have so many third-party vendors for things like a more robust scheduling platform and an...

Jun 2025
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COO

Loyalty

I think athenaCollector is going to be better in the near future. I think the AI tools are going to...

Jun 2025
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COO

Relationship

athenaCollector has a very good, robust rules engine that helps us get paid faster. It is the...

Jun 2025
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Manager

Relationship, Product

Nothing really big has changed with athenaCollector. We constantly see small improvements, so I feel...

Apr 2025
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Director

Product

I like the visibility of all the worklist dashboards. I like that I can quickly run a report or view...

Feb 2025
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Director

Loyalty, Value

I love the new releases that are coming out, and I'm really excited for them. We are looking into...

Feb 2025
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Director

Product, Value

The main thing I would love for athenaCollector would be the ability to show my billers their ROI....

Feb 2025
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Director

Relationship, Product

We haven't had any issues with integrating other products through athenahealth. They provide...

Feb 2025
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VP/Other Executive

Product

The product is pretty easy to use. I can have almost anyone use athenahealth's system. The advantage...

Dec 2024
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VP/Other Executive

Relationship

athenahealth has a good support knowledge base. They want to train us better than any other vendor.

Dec 2024
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VP/Other Executive

Product

We pay for additional functionality. That includes the billing. That is not working as well as we...

Dec 2024
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VP/Other Executive

Value

Currently, we are paying a large percentage of our revenue for athenahealth, and I struggle with...

Dec 2024
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VP/Other Executive

Relationship, Product

athenaCollector does not query directly to the providers. The workflows to get information between...

Dec 2024
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Director

Product

What we like best about athenaCollector is its flexibility and customizability to some extent. The...

Dec 2024
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Director

Relationship, Product

athenahealth could have faster resolution on issues. If we put in a case or a ticket with a problem,...

Dec 2024
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