athenaCollector Commentary

Filtered view: (11-75 Physicians)(Independent)

athenahealth has a training program, and they have online videos. When we bought the program, they...

athenahealth does have good ideas, and they do get implemented. They're continually upgrading and...

athenaCollector would be a great product if we didn't pay so much for athenahealth RCM Services to...

athenahealth's support is awful. We'll ask a question about a particular claim, and at first we get...

athenahealth has a huge learning portal with videos and training sessions, and they're constantly...

I'd like to see athenahealth add more AI features before claims go out, especially for checking...

athenahealth does really well at training, but a lot of the training is outdated compared to the...

What Epic's system has that athenaCollector doesn't is better money management. I live in the...

I put in tickets with athenahealth all the time. One example was that certain claims were submitted...

athenaCollector is continually evolving, and I like that. It's such a large product that...

athenaCollector is meeting our needs. There are enhancements we'd all like to see, but we've had to...

The athenaCollector payment posting is atrocious. The users don't balance to a daily charge amount....

athenahealth has a good vision. I'd like to see them achieve it. I think they're working really hard...

athenahealth does a really nice job with training. If I didn't have to do anything on my own to...

When I call athenahealth's support people, I usually already have an idea of the direction they need...

athenaCollector is user friendly, and the vendor is always making changes based on industry...

One of the benefits of athenaCollector is that we can configure settings so that text messages and...

Everything is a little more expensive, but especially in the FQHC market. FQHCs are typically on a...

Regarding athenahealth's long-term plans, I'm excited about how they've redeveloped the platform...

We looked at other vendors a few years ago when athenahealth was struggling to figure out how to...

athenahealth's long-term strategy of thinking like a payer has been the biggest benefit from working...

When we contact athenahealth, we get somebody offshore on the first and second lines of support. The...

I would not choose athenaCollector again. The issue is the back end. What we do with the solution is...

The markets with smaller populations are vastly underserved in athenahealth's model. athenahealth's...

athenahealth’s support team is usually pretty quick, but sometimes the responses they give are not...

There are pieces of athenaCollector that don’t work quite how I would like them to. Those workflow...

athenahealth has continued developing athena Collector. They stalled out for a while, but now they...

From our revenue cycle team members' perspective, athenahealth is already developing some of their...

We use a third-party solution for electronic billing statements because athenaCollector’s...

athenahealth doesn't quickly meet requests for changes to athenaCollector. It is not that things are...

athenaCollector's reporting is very robust, so for our revenue cycle management piece, we get a lot...

athenahealth’s customer service is good. Anytime I call with a ticket, the agents work with me and...

A lot of things with athenaCollector are self-taught, but in the last upgrade, the vendor held more...

athenaCollector does our payment posting, and they don't always review the EOB and put things into...

I like athenaCollector's efficiency, especially in payment posting and cash flow. The system helps...

athenahealth has a lot of add-on services, but I don’t think the prices are unfair or too high....

The specific and tangible benefits our organization has seen from using multiple athenahealth...

athenahealth provides extensive written education with their upgrades, and the training overall is...

We are looking at EHRs that fit our business goals and at what will be the most efficient for our...

We always have issues with the vendor's support. That seems to be a big pain point for us at times...

We seem to be doing well with athenaCollector. athenahealth has definitely made some improvements....

The benefit of using multiple solutions from one vendor is that things are within the platform if...

athenahealth does regular upgrades, and with a recent upgrade, they didn’t do enough testing, and...

We have regular calls with our athenahealth representative, and we present all our gripes to them....

athenahealth has a very good onboarding process with good training, but I wish it were more...

athenahealth occasionally comes up with unexpected costs for different integrations that they have....

By using multiple solutions from athenahealth, our organization can be more consistent throughout...

athenaCollector integrates well with external sources.

We have access to everyone at athenahealth, from support staff to the president. If someone needs to...

athenaCollector works for both new and experienced staff members. It guides users by pointing out...

athenaCollector does payment posting poorly. I would focus on what other companies offer for payment...

athenaCollector rolled out a new page last year. I find it too busy and not organized in a way that...

athenaCollector’s training relies on modules. They give us the basics, but we figure out the tricks...

The functionality within athenaCollector is impressive. athenaCollector’s custom rules engine is...

athenahealth does good releases, and they provide information ahead of time. If we have questions,...

If the industry could pick up the payers' claim numbers, that would be very helpful. I spend weeks...

When we got athenaCollector, it seemed complete, but there were many gaps. Some things drop into...

Unfortunately, athenaCollector is in our long-term plans. On a day-to-day basis, the software is...

We have been working with virtual credit cards for years now, and the vendor was supposed to be able...

athenahealth did really well with handling the Change Healthcare crisis because a lot of other...

The implementation with athenahealth was hard. The vendor just doesn't have any support right now....

athenahealth does well with integration. We have several comanagement agreements, and we have to do...

In terms of whether I would recommend athenahealth, I would tell others the pros and cons. I would...

One plus about athenahealth is that we are not getting nickel-and-dimed. athenaCollector is very...

athenaCollector has a lot of AI things already embedded into it. We use the system's ambient AI...

One thing athenahealth does really well is that when they make an update, they provide both images...

The benefit to using one EHR vendor for everything is continuity. Trying to keep everything in...

We would buy athenaCollector again. It works seamlessly with our clinical product. We can use our...