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athenaCollector Commentary
Filtered view: (11-75 Physicians)

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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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CIO

Culture, Value

I would purchase athenaCollector again in the future because of the trust I have with the vendor....

Jul 2025
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CIO

Culture, Relationship

athenahealth could improve by having more knowledgeable salespeople. We have a lot of product...

Jul 2025
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CIO

Culture, Product

athenahealth has a conflict of interest when it comes to athenaCollector. Users can buy...

Jul 2025
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Manager

Product, Value

I manage all our systems. It is great to have one system that can do multiple tasks. With...

Jun 2025
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CEO/President

Product, Value

I can't think of any cons to athenaCollector that aren't also cons to all systems. The pros of...

Jun 2025
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Manager

Culture, Relationship

athenahealth is not proactive at all. They are reactive. If there is an issue or if something isn't...

Jun 2025
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Manager

Product

athenaCollector integrates with our credit card companies and our front desk processes.

Jun 2025
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Manager

Product

athenaCollector is an organizational tool. The reporting and things of that nature for all the...

Jun 2025
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Manager

Operations

For training, athenahealth will send us a PowerPoint production. There is no other training. And 10...

Jun 2025
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Manager

Relationship

athenahealth doesn’t support us at all. We don't get any answers from them. They don't work hard to...

Jun 2025
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Manager

Operations, Product

I'm pretty capable in athenaCollector in terms of looking through and trying to figure out where to...

Jun 2025
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Manager

Product

We had some issues with athenaCollector and the clearinghouse. I had to fill out the necessary...

Jun 2025
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Manager

Culture, Value

athenahealth is not supposed to charge us for certain things, but they do. If things go through...

Jun 2025
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Physician

Loyalty, Operations, Product

I am trying to implement a new feature for family billing, but to do so, I must make a formal help...

Jun 2025
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COO

Product

athenahealth is having difficulty modernizing their payment-posting methodologies. I don't think...

Jun 2025
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COO

Product, Value

We have to have so many third-party vendors for things like a more robust scheduling platform and an...

Jun 2025
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COO

Loyalty

I think athenaCollector is going to be better in the near future. I think the AI tools are going to...

Jun 2025
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COO

Relationship

athenaCollector has a very good, robust rules engine that helps us get paid faster. It is the...

Jun 2025
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Analyst/Coordinator

Product

The only issues we have with athenahealth's product are the virtual environment and getting the...

May 2025
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Manager

Relationship, Product

Nothing really big has changed with athenaCollector. We constantly see small improvements, so I feel...

Apr 2025
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Director

Product

I like the visibility of all the worklist dashboards. I like that I can quickly run a report or view...

Feb 2025
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Director

Loyalty, Value

I love the new releases that are coming out, and I'm really excited for them. We are looking into...

Feb 2025
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Director

Product, Value

The main thing I would love for athenaCollector would be the ability to show my billers their ROI....

Feb 2025
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Director

Relationship, Product

We haven't had any issues with integrating other products through athenahealth. They provide...

Feb 2025
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VP/Other Executive

Product

The product is pretty easy to use. I can have almost anyone use athenahealth's system. The advantage...

Dec 2024
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VP/Other Executive

Relationship

athenahealth has a good support knowledge base. They want to train us better than any other vendor.

Dec 2024
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VP/Other Executive

Product

We pay for additional functionality. That includes the billing. That is not working as well as we...

Dec 2024
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VP/Other Executive

Value

Currently, we are paying a large percentage of our revenue for athenahealth, and I struggle with...

Dec 2024
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VP/Other Executive

Relationship, Product

athenaCollector does not query directly to the providers. The workflows to get information between...

Dec 2024
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Director

Product

What we like best about athenaCollector is its flexibility and customizability to some extent. The...

Dec 2024
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Director

Relationship, Product

athenahealth could have faster resolution on issues. If we put in a case or a ticket with a problem,...

Dec 2024
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Manager

Relationship, Operations, Product

athenahealth's upgrades directly to the client are excellent. athenahealth's communication with some...

Nov 2024
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Manager

Culture

The one thing that I think is a little frustrating is that athenahealth will often bundle their...

Nov 2024
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Manager

Culture

We have a negotiated rate with athenahealth; it is based on a percentage of collections, so that to...

Nov 2024
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Manager

Loyalty, Value

We place a lot of value on the fact that we are not using multiple systems. There is some value that...

Nov 2024
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Manager

Loyalty, Value

I don't see any reason to make a move away from athenahealth unless there is some dramatic change in...

Nov 2024
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CFO

Relationship

The web support from athenahealth is via ticketing. If we have a billing issue, they will just kick...

Nov 2024
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CFO

Relationship

The only way to get athenahealth’s software is to allow the vendor to do the billing and collecting...

Nov 2024
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CFO

Loyalty

The reason we chose athenaCollector was the ease of use for the providers; they were the ones who...

Nov 2024
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Manager

Relationship

We often feel as though athenahealth’s triage functionality isn't very helpful. It sometimes feels...

Nov 2024
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Manager

Operations, Product

I like how athenahealth has restructured their implementation of enhancements. They have structured...

Nov 2024
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Director

Loyalty, Product

There is not much that changes with athenaCollector. I haven't seen a whole lot coming out for this...

Nov 2024
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Director

Culture

For clinics, athenaCollector is a serviceable software. But when athenahealth sold it to us, there...

Nov 2024
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Director

Product

The automation in athenaCollector is really the greatest benefit. That is the solution's strength,...

Nov 2024
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Manager

Product

We are very happy with athenahealth. The reporting is very customizable and robust. There are very...

Nov 2024
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Manager

Product

There are a couple of reports that I haven’t been able to get in this solution, and scheduling...

Nov 2024
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Manager

Loyalty, Product

With athenaCollector, there are always glitches here and there, but we can usually work through...

Nov 2024
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Manager

Product

A nice thing about athenaCollector is the way it works so seamlessly with athenaClinicals. For...

Oct 2024
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Manager

Relationship, Product

One of the issues with athenaCollector, and I don't get as deep into this as some of our billing...

Oct 2024
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Manager

Product

I like that when it comes down to the claims and the billing aspect of things with athenaCollector,...

Oct 2024
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Manager

Loyalty, Product

We would definitely go with athenaCollector again. One of athenaCollector's biggest strengths is...

Oct 2024
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Director

Product

athenahealth is like an Apple iPhone. But unlike an iPhone where stuff may not work, athenahealth...

Oct 2024
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Director

Relationship, Product

athenahealth’s updates are not really significant. They will change the font, but that is not that...

Oct 2024
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Director

Loyalty, Relationship, Product

athenahealth makes support a little more difficult, but part of it is just because they really focus...

Oct 2024
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Director

Value

athenahealth used to avoid charging for everything. Now that they have more features, they are...

Oct 2024
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CEO/President

Relationship, Operations

athenahealth did really well with handling the Change Healthcare crisis because a lot of other...

Oct 2024
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CEO/President

Relationship, Value

We have been working with virtual credit cards for years now, and the vendor was supposed to be able...

Oct 2024
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CEO/President

Operations, Value

One plus about athenahealth is we are not getting nickel-and-dimed. The athenaCollector software is...

Oct 2024
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CEO/President

Culture, Value

In terms of whether I would recommend athenahealth, I would tell others the pros and cons. I would...

Oct 2024
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CEO/President

Loyalty, Relationship, Product

athenahealth does well with integration. We have several co-management agreements, and we have to do...

Oct 2024
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CEO/President

Loyalty, Value

athenaCollector is in our long-term plans, unfortunately. On a day-to-day basis, the software is...

Oct 2024
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CEO/President

Operations

Implementation with athenahealth was hard. The vendor just doesn't have any support right now. Their...

Oct 2024
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Manager

Relationship

A lot of times, we have issues and open a case, and we will be told that it is a known issue that...

Oct 2024
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Manager

Relationship, Product

There are currently billing issues. When we meet recurringly, we just have an ongoing issue with...

Oct 2024
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Manager

Product

The product does a good job. It scans EOBs into the accounts. When we go in to pull up an account,...

Sep 2024
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Manager

Value

One of our biggest issues is that the system has been making a lot of errors in the posting. Trying...

Sep 2024
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Manager

Relationship

We do have an account manager, and that is good. We can call athenahealth's help desk, and...

Sep 2024
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Manager

Loyalty, Value

As part of our package, we have a lot. However, there are additional services that users have to pay...

Sep 2024
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Analyst/Coordinator

Loyalty, Value

I'm not really involved in the revenue side, but I feel as though athenahealth doesn't really avoid...

Sep 2024
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Analyst/Coordinator

Relationship, Product

athenahealth does frequent updates for athenaCollector, and almost inevitably for the first half of...

Sep 2024
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Analyst/Coordinator

Operations

I would say that I am highly likely to recommend athenaCollector to someone else, and that is based...

Sep 2024
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Analyst/Coordinator

Product

Our billing people use some interfaces to send and receive financial data with athenaCollector, and...

Sep 2024
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Analyst/Coordinator

Relationship

Based on conversations I have heard, the billing side is dissatisfied with a few features of...

Sep 2024
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Director

Relationship, Product

We create our own claims and scrub them along with the tools that athenahealth gives us. Claims go...

Aug 2024
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Director

Value

athenahealth avoids charging us for every little thing by having a flat rate. They do updates...

Aug 2024
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Director

Operations

In terms of training, athenahealth has some online things that we can look at. athenahealth's...

Aug 2024
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(0)
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Director

Product

In terms of integration, athenahealth has a lot of marketplace vendors. However, there are some...

Aug 2024
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Director

Loyalty, Product

athenaCollector is a very robust system. However, I hate it. The vendor has a comanagement...

Aug 2024
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Director

Relationship

athenahealth is probably better than one of our other vendors when it comes to proactive service....

Aug 2024
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VP/Other Executive

Relationship

Our service representative is excellent. athenaheath is pretty good about recent upgrades and...

Jul 2024
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VP/Other Executive

Relationship

We tried using athenahealth's enhanced claim resolution team. We have been using that team for a...

Jul 2024
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VP/Other Executive

Operations, Product

athenaCollector can do more because we are programming bots ourselves to work claims. When it comes...

Jul 2024
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VP/Other Executive

Culture, Relationship

athenahealth tries to hide as much as they can from me. I had a one-on-one with one of...

Jul 2024
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VP/Other Executive

Relationship

With athenahealth, we can put a ticket in or call. Quite often, we are best off putting a ticket in...

Jul 2024
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VP/Other Executive

Culture, Relationship

I would not buy athenahealth again if I knew then what I know now. I would probably give someone who...

Jul 2024
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Director

Relationship, Value

Overall, we have had a very positive experience with athenahealth. The athenaCollector platform has...

Jul 2024
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Director

Product, Value

athenaCollector is very easy. The ease of use to mine the data and find specific data we are looking...

Jul 2024
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(0)
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Director

Relationship, Operations, Product

We have had areas of concern with athenahealth. The biggest area would probably be the...

Jul 2024
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(0)
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Director

Operations

What athenahealth could do to increase my satisfaction with the quality and effectiveness of...

Jul 2024
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