athenaCollector
Filtered view: (11-75 Physicians)

Subject Expert
Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
View Advanced Filters
Advanced Filters
Size Filters
Ownership Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Analyst/Coordinator

Functionality and Upgrades

I like that we can build rules into the claims to try to support less manual labor from our billing...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

It can be kind of an intricate process to build rules, and because athenahealth takes on some...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Sales and Contracting

athenaCollector meets our needs, but the vendor needs to do a better job of helping small group...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When I have an issue, I have a lot of trouble getting to the right person and getting my issue...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sometimes athena doesn't allow us enough time to apply a credit to an account a patient paid before...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would like for athena to improve the ease of paying a bill for an elderly patient. If athena is...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The best thing about athenaCollector is that we can be on the clinical side and look at the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

The only thing that I have struggled with in this tool is integration with our hospital software,...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

One of the issues that athenaCollector has is that it doesn't do injury cases very well on the RCM...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I think a lot of people take this system for granted; it is pretty robust. It is more robust than...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The athenaCollector side is a mess. The vendor says they are doing things for us to take the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

We have had an issue with payments getting posted. The vendor knows this, and they are in the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I am hoping that the vendor addresses and fixes the errors and that the platform works much better....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

The vendor has not done any recent training for us. We have asked athenahealth to come out and train...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Other Observations & Comments

athenahealth has a good vision of where they want to go, and the things that they put out are the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

I would like it if the vendor could improve their refund process. That process is very manual right...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

athenahealth's training has gotten better. We haven't had all of our people take advantage of the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

The vendor provides us with people who are empowered to help us, but that might be because we scream...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I like athenaCollector's rules engine, and its reporting options are phenomenal. Those are my...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

athenaCollector's reporting is robust. There are a few difficult things in working the claims, and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We like the scheduling feature in the program. The rules are different for in-house scheduling than...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The product had a hiccup, and there was immediate communication. There was follow-up communication,...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

athenahealth needs to work on interfacing athenaCollector with general ledgers because they...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

athenaCollector works the way the vendor said it would. Our problem is more with trying to...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

We like the speed with which athenaCollector posts things without making a tremendous number of...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

athenaCollector is good at working through our cases over the phone or by submitting a case to fix...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

athenaCollector could do a better job of notifying clients of things that cannot be done through the...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The vendor’s executives give us their names. I don’t normally see them taking any action that does...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

The vendor encourages certain metrics for us that typically people wouldn’t be looking for.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Our athenaCollector experts are not as skilled as they should be. If we had a more skilled person...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

There wasn’t sufficient follow-up after initial training, and the vendor’s virtual training was less...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

The vendor is excellent with their training support. They create PowerPoint presentations that we...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We have a customer success manager who is responsible for meeting with us. They meet with us...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

One of the things that athenahealth advertises all the time is that they will do coaching for us,...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Implementation and Training

The vendor has revamped all of their training, and that training is actually quite good.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

We have a really good relationship with athenahealth, and a lot of that is because of our...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are implementing a digital check-in solution that actually integrates with athenaCollector....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Our problem with athenaCollector is really that we have had it for too long, so we have some old...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I like the revenue cycle processing functionality. I also like the rules athenahealth puts in place...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system's ease of use is really good, but some things aren't intuitive.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I would like the customer billing piece to be improved. It is limited. If there is a balance due and...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

athenahealth isn’t charging for every little thing. I put in suggestions, and the vendor either...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

athenahealth has been delivering new technology that meets our needs. Ironically, the new technology...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are very happy with the reporting functionality in athenaCollector and with the work that...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

athenaCollector is pretty much a self-service software system, and it is not bad. The product has a...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We worked through some posting issues with the program, but those issues caused big headaches for a...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have a new customer service manager, and that person seems very responsive. We have had customer...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

athenahealth does not have the manpower to complete the processes they need to in order to be...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Sales and Contracting

When we purchased the system, athenahealth said they were going to upgrade the scheduling system,...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

athenahealth provides resources to help us, but we must find where those resources are. Unless we...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

If athenahealth does what they are supposed to, then athenaCollector is very helpful. It is great...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

I like the product's ease of use and our ability to see what is going on behind the scenes. I can...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

athenahealth delivers new technology on a regular basis. athenahealth manages the software in their...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

athenahealth has good support people who are responsive. If I have an open ticket, they don't let it...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have an assigned representative that works with us on a regular basis. We have frequent calls...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

athenahealth is overcharging us. They take a percentage of what we collect, and we are always trying...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost

athenaCollector is not really my area, but I know that as far as credentialing with providers goes,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

athenahealth sends surveys to get their customers' input on what the vendor could improve. The...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

athenahealth doesn’t nickel-and-dime us at all, but it would be nice if the system were a little...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

There are some things that a partner group is doing that I would really like to see athenahealth do....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

athenaCollector schedules our patients and collects money. The product works fine. The vendor is...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The support for athenaCollector on all ends is not living up to our expectations.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

athenaHealth does a good job about having a lot of different scales of clients. The vendor's ability...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have been having some issues with the administrative functions after an update. The functions...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

It is a different world to have someone else working my claims like athenahealth. I am used to...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

We feel like we are cleaning up things sometimes, and that can be frustrating. Before, we were...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Requests seem to go very smoothly. They are all tracked through cases that can be accessed at any...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

If I were talking to a peer considering the product, I would say the enrollment section is something...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

athenahealth is up front with charges, and we are constantly able to negotiate as many additions as...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

On athenaCollector, it is easy to get the cash in and to work with insurance companies. We do well...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Sales and Contracting

athenahealth sells one thing, and we get something else. athenahealth could improve the payment...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Lessons Learned

I would not recommend any of athena’s products because athena forces clients with athenaCollector to...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

athenahealth seems to be more focused on getting new clients than on keeping the old ones happy. The...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

After the implementation of athenaCollector, we had to suggest a lot more training sessions than...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

One thing I would like for athena’s executives to consider is that athena uses a system of making...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have had some big issues with athenaCollector in terms of getting our clinic set up the correct...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

From the standpoint of someone managing a facility, it has been easy to set up the system to work...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Service and Support

We can get passed around when we reach out to athenahealth with problems. Getting things to the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

athenaCollector is not intuitive for our end users. The product needs to have full integration with...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

Based on everything I have seen and been involved with, athena’s support is good. However, if we...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

The only reason to pick athena's system is to use it from a billing perspective because athena...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

ROI / Cost

When people are looking at this system, I tell them that they are going to compare this product to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

During the COVID-19 pandemic, athenahealth was not meeting their promised goals for timely posting....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

athenaCollector offers transparency in revenue cycle management, so I am able to report on nearly...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would like to have the ability to customize athenahealth's claims follow-up process when that team...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We are disappointed in our account manager. athenahealth assigns somebody who we can reach out to if...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

athenaCollector can be more difficult to use than some of athenahealth's other modules because the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

athenahealth does a great job at doing their research and providing forums for us to post questions...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sometimes it is frustrating when we have downtime in a busy clinic, but that may not all be...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

There is room for improvement with athenaCollector. Our end users complain about the claims...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

The ability for a patient to pay in multiple ways and the notifications that patients get in...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

We are assigned a customer success manager to each account, and even though we have that personal...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

athenahealth takes a really long time to do things. They don't deliver on our timelines....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Overall, athenahealth provides a good service, but they could make improvements. athenahealth could...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I want athenahealth's staff to be better trained on the issues. Sometimes it is easier not to log a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Implementations and recent upgrades go smoothly with athenahealth. They are pretty good at getting...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

There are plenty of opportunities to learn new things that athenahealth has put into place. They...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

athenahealth keeps leaning heavily on their contract's force majeure clause, and it is causing us...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

athenaCollector’s integrations aren't perfect. We pay to get our own data back from the daily feed,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

The vendor is on the cutting edge of interfaces. We have so many different interfaces. The vendor is...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The vendor is always putting new features and functionality into the system. We get something new...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

We are big fans of the system. When the vendor does the initial round of collections, they do a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor has to be a partner to some extent because they are so integrated. We have regular...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles