athenaCollector Commentary
Filtered view: (11-75 Physicians)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
athenaCollector's reporting is very robust, so for our revenue cycle management piece, we get a lot...
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Relationship
athenahealth’s customer service is good. Anytime I call with a ticket, the agents work with me and...
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Relationship
A lot of things with athenaCollector are self-taught, but in the last upgrade, the vendor held more...
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Product, Value
athenaCollector does our payment posting, and they don't always review the EOB and put things into...
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Value
I like athenaCollector's efficiency, especially in payment posting and cash flow. The system helps...
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Value
athenahealth has a lot of add-on services, but I don’t think the prices are unfair or too high....
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Value
The specific and tangible benefits our organization has seen from using multiple athenahealth...
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Operations
athenahealth provides extensive written education with their upgrades, and the training overall is...
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Loyalty
We are looking at EHRs that fit our business goals and at what will be the most efficient for our...
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Relationship
We always have issues with the vendor's support. That seems to be a big pain point for us at times...
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Operations
We seem to be doing well with athenaCollector. athenahealth has definitely made some improvements....
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Loyalty
The benefit of using multiple solutions from one vendor is that things are within the platform if...
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Relationship
The frontline support is poor. We have to regularly have our representative escalate tickets and...
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Operations, Product
athenahealth does regular upgrades, and with a recent upgrade, they didn’t do enough testing, and...
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Relationship
We have regular calls with our athenahealth representative, and we present all our gripes to them....
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Operations
athenahealth has a very good onboarding process with good training, but I wish it were more...
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Value
athenahealth occasionally comes up with unexpected costs for different integrations that they have....
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Product
By using multiple solutions from athenahealth, our organization can be more consistent throughout...
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Relationship
A lot of times, when we report a problem, athenahealth will generally announce that there is an...
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Culture, Relationship, Product
Some things in the solution don't work quite as promised, and we have to scramble on our side to...
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Relationship
athenahealth is still not quite where they could be. The vendor isn't great at resolving concerns in...
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Product
athenaCollector integrates well with external sources.
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Relationship
We have access to everyone at athenahealth, from support staff to the president. If someone needs to...
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Product
athenaCollector works for both new and experienced staff members. It guides users by pointing out...
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Relationship, Product
athenaCollector does payment posting poorly. I would focus on what other companies offer for payment...
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Product
athenaCollector rolled out a new page last year. I find it too busy and not organized in a way that...
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Operations
athenaCollector’s training relies on modules. They give us the basics, but we figure out the tricks...
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Product
The functionality within athenaCollector is impressive. athenaCollector’s custom rules engine is...
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Relationship, Operations
athenahealth does good releases, and they provide information ahead of time. If we have questions,...
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Culture, Product
If the industry could pick up the payers' claim numbers, that would be very helpful. I spend weeks...
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Product
When we got athenaCollector, it seemed complete, but there were many gaps. Some things drop into...
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Loyalty, Value
Unfortunately, athenaCollector is in our long-term plans. On a day-to-day basis, the software is...
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Relationship, Value
We have been working with virtual credit cards for years now, and the vendor was supposed to be able...
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Relationship, Operations
athenahealth did really well with handling the Change Healthcare crisis because a lot of other...
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Operations
The implementation with athenahealth was hard. The vendor just doesn't have any support right now....
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Loyalty, Relationship, Product
athenahealth does well with integration. We have several comanagement agreements, and we have to do...
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Culture
In terms of whether I would recommend athenahealth, I would tell others the pros and cons. I would...
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Operations, Value
One plus about athenahealth is that we are not getting nickel-and-dimed. athenaCollector is very...
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Loyalty, Product
athenaCollector has a lot of AI things already embedded into it. We use the system's ambient AI...
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Relationship, Operations, Product
One thing athenahealth does really well is that when they make an update, they provide both images...
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Product, Value
The benefit to using one EHR vendor for everything is continuity. Trying to keep everything in...
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Product, Value
We would buy athenaCollector again. It works seamlessly with our clinical product. We can use our...
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Value
We didn't have an option for self-check-in through athenaCollector, so we used one of their...
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Product
The system helps with payment collection by posting remittance advice codes that come back. It even...
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Loyalty, Relationship
athenahealth does a very good job of keeping us up-to-date on all of the new things that are coming...
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Relationship
athenahealth needs to have more direct contact with us so that they aren't leaving support cases out...
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Loyalty, Product, Value
A specific and tangible benefit that our organization has realized by using multiple solutions has...
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Product, Value
athenahealth benefits us by being connected in Washington DC, building out the product for the...
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Relationship
athenahealth is really good about solving things. They have a lot of people on their support team....
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Product
I have used other applications where users have to click a hundred times to get to where they need...
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Loyalty, Value
The overall thing I would tell someone about my experience with athenahealth is that I am very...
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Loyalty, Relationship, Product
There are a couple of areas where athenaCollector doesn’t meet our needs, but they are things that...
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Culture, Value
athenahealth has avoided charging for every little thing. They have done some things that were...
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Loyalty, Relationship, Product
This was only an issue at the start, but athenahealth took over our payment posting. If an...
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Relationship
athenahealth’s support people are pretty good. When we have a problem, they quickly escalate the...
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Product
On the billing end, the benefit of using multiple solutions from athenahealth is the way information...
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Operations
Our implementation of athenaCollector was amazing. We might have been lucky. athenahealth uses a lot...
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Loyalty, Product
Surprisingly, my experience with athenahealth has been mostly positive. If someone were coming from...
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Relationship
athenahealth's support is slow.
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Relationship
We get a lot of attention from the C-suite because we are not very happy and because we have been...
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Operations, Product
athenaCollector is a good product. It is in a steady state. It is easy to go live with and train on.
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Relationship, Value
I would buy athenaCollector again. For many years, athenahealth was very responsive to our needs....
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Product
athenaCollector could have better integrations with insurance companies and more nuanced information...
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Product
I would like to see athenahealth make a few canned reports in athenaCollector a little more...
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Product
I like that athenaCollector is integrated with our clinical side. Our staff members and providers...
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Relationship
athenahealth has been pretty good about delivering new technology. I don't believe any vendor keeps...
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Culture, Value
I would purchase athenaCollector again in the future because of the trust I have with the vendor....
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Culture, Relationship
athenahealth could improve by having more knowledgeable salespeople. We have a lot of product...
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Culture, Product
athenahealth has a conflict of interest when it comes to athenaCollector. Users can buy...
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Product, Value
I manage all our systems. It is great to have one system that can do multiple tasks. With...
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Product, Value
I can't think of any cons to athenaCollector that aren't also cons to all systems. The pros of...
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Culture, Relationship
athenahealth is not proactive at all. They are reactive. If there is an issue or if something isn't...
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Product
athenaCollector integrates with our credit card companies and our front desk processes.
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Product
athenaCollector is an organizational tool. The reporting and things of that nature for all the...
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Operations
For training, athenahealth will send us a PowerPoint production. There is no other training. And 10...
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Relationship
athenahealth doesn’t support us at all. We don't get any answers from them. They don't work hard to...
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Operations, Product
I'm pretty capable in athenaCollector in terms of looking through and trying to figure out where to...
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Product
We had some issues with athenaCollector and the clearinghouse. I had to fill out the necessary...
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Culture, Value
athenahealth is not supposed to charge us for certain things, but they do. If things go through...
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Loyalty, Operations, Product
I am trying to implement a new feature for family billing, but to do so, I must make a formal help...
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Product
athenahealth is having difficulty modernizing their payment-posting methodologies. I don't think...
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Product, Value
We have to have so many third-party vendors for things like a more robust scheduling platform and an...
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Loyalty
I think athenaCollector is going to be better in the near future. I think the AI tools are going to...
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Relationship
athenaCollector has a very good, robust rules engine that helps us get paid faster. It is the...
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Product
The only issues we have with athenahealth's product are the virtual environment and getting the...
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Relationship, Product
Nothing really big has changed with athenaCollector. We constantly see small improvements, so I feel...
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Product
I like the visibility of all the worklist dashboards. I like that I can quickly run a report or view...
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Loyalty, Value
I love the new releases that are coming out, and I'm really excited for them. We are looking into...
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Product, Value
The main thing I would love for athenaCollector would be the ability to show my billers their ROI....
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Relationship, Product
We haven't had any issues with integrating other products through athenahealth. They provide...
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Product
The product is pretty easy to use. I can have almost anyone use athenahealth's system. The advantage...
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Relationship
athenahealth has a good support knowledge base. They want to train us better than any other vendor.
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Product
We pay for additional functionality. That includes the billing. That is not working as well as we...
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Value
Currently, we are paying a large percentage of our revenue for athenahealth, and I struggle with...
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Relationship, Product
athenaCollector does not query directly to the providers. The workflows to get information between...
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Product
What we like best about athenaCollector is its flexibility and customizability to some extent. The...
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Relationship, Product
athenahealth could have faster resolution on issues. If we put in a case or a ticket with a problem,...
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