athenaCollector Commentary
Filtered view: (11-75 Physicians)

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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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CEO/President

Relationship

Over time, athenahealth's strategy has changed back and forth. They have tried to get out of their...

Feb 2024
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CEO/President

Relationship, Operations, Product

I would tell someone that athenaCollector is an excellent system, but people have to take the time...

Feb 2024
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CEO/President

Relationship

athenahealth tends to communicate changes and new items pretty frequently. The executive involvement...

Feb 2024
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CEO/President

Value

There are certain things with athenaCollector. The vendor has a cosourcing model, and there are...

Feb 2024
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Director

Relationship

When we have issues with new functionality because it is buggy or not quite right, the support isn't...

Feb 2024
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Director

Operations

The training from athenahealth is really good, but that is because I am paying extra. The training...

Feb 2024
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Director

Relationship

I have a customer service manager who is great, but they can only get me so far. Generally, what I...

Feb 2024
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CIO

Product, Value

Overall, athenahealth is pretty good if a customer can get a good rate. Obviously, athenahealth...

Dec 2023
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Director

Value

There is a lot of automation in athenaCollector, and there are a lot of potential support options...

Dec 2023
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Director

Relationship, Product

athenahealth has built a lot of support for billing for our type of organization, but the billing...

Dec 2023
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Director

Product

athenaCollector does what it needs to do. We don't always use it in the way that is best practice,...

Dec 2023
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Director

Relationship

I don't like athenahealth, and the root of that is their people don't know how to work with the...

Dec 2023
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Director

Relationship

athenahealth is pretty good about notifying us of glitches that are going on, the known causes, and...

Dec 2023
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Director

Product

athenaCollector is very robust in that it has a very robust rules engine, but the engine isn't...

Dec 2023
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Director

Relationship

We trust athenahealth to take an action when we want an action taken, but a lot of times, they don't...

Dec 2023
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Director

Operations

The vendor’s implementation was very insufficient. The vendor does upgrades based on input from the...

Dec 2023
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Director

Product, Value

Our goal in getting athenaCollector was to get the doctors on something they liked. The software...

Dec 2023
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Director

Product

One of my big issues with athenaCollector is trying to get medical records to an insurance carrier....

Dec 2023
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Director

Relationship

athenahealth’s phone support team is useless because we can tell them what the problem is, but they...

Dec 2023
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Director

Relationship

The bad part about athenahealth is that there is a comanagement situation. We pay them to manage...

Dec 2023
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Director

Operations

We need to have a lot more training because the system is so robust. It took us months to really...

Dec 2023
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COO

Product

There is a lack of customizability in terms of payment collections, reminders, customizability,...

Nov 2023
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COO

Relationship, Product

athenahealth needs to be more innovative in their analytics. They give us prebuilt dashboards that...

Nov 2023
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Manager

Loyalty, Product

We have had very little exposure to other programs, and every so often, I think it might be good to...

Nov 2023
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Manager

Relationship

We deal with our client success manager, and they are usually able to solve issues for us. We have...

Nov 2023
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Manager

Product

The product is very complicated. It seems like all we do is register a patient, schedule their...

Nov 2023
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Manager

Loyalty, Operations, Product

There is always performance improvement. One thing with athenahealth is as we come to them with an...

Nov 2023
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Manager

Product

The product is very user friendly. It is easy to work around in terms of patient registration and...

Nov 2023
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CIO

Loyalty, Relationship

We are not anxious to leave athenathealth. They are very well aligned with practice management, so...

Oct 2023
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CIO

Relationship

I can't think of too many times when athenahealth has lied to us, so I would say they are keeping...

Oct 2023
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Director

Product, Value

athenaCollector gives us the flexibility to implement custom rules that would stop us from sending a...

Oct 2023
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CIO

Operations

athenahealth offers training at any time on certain things. When they do have a new product, they...

Oct 2023
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CIO

Relationship

We have business review meetings with the vendor’s executives. They come down when they can. The...

Oct 2023
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CIO

Relationship, Product, Value

athenaCollector takes so much time and so many tasks off of our internal team. athenahealth handles...

Oct 2023
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CIO

Relationship

athenahealth has the right intentions. There is no other vendor who is watching us every day and...

Oct 2023
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Director

Product

athenaCollector has integrated well with payer systems to help us meet our quality goals. The vendor...

Oct 2023
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Director

Product, Value

athenaCollector doesn't meet all of our needs. It doesn't do anything for our specialty, and its...

Oct 2023
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Director

Relationship, Operations, Product

athenahealth does a good job of rolling things out for athenaCollector. They trial and error things...

Oct 2023
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Director

Operations

I enjoy what the vendor does with training for athenaCollector. They walk us through its screens and...

Oct 2023
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Director

Product

athenaCollector is pretty high tech. We like that it is integrated with our revenue cycle system and...

Oct 2023
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Director

Product

I don't think it is hard to pull reports from athenaCollector, but the system's reporting abilities...

Oct 2023
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Manager

Relationship, Operations

We previously had a really great customer success manager at athenahealth, but the replacement for...

Oct 2023
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Manager

Culture, Value

athenahealth doesn't make very many promises. They charge us too frequently, but their charges often...

Oct 2023
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Manager

Operations

athenahealth does very well with implementations and upgrades. Those are their areas of expertise....

Oct 2023
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CEO/President

Relationship, Product

Our issues with athenaCollector are mostly related to posting. The posting errors are terrible....

Oct 2023
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CEO/President

Operations, Product

The software is not awful. Our claims do get out the door in a pretty timely manner. The way...

Oct 2023
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CEO/President

Operations

athenahealth just sends out a tutorial and expects us to view a video. I don't think that is really...

Oct 2023
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CEO/President

Product

athenaCollector integrates pretty well with other software. There haven't really been that many...

Oct 2023
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CEO/President

Relationship

The web support team supports us. We were having problems for a while, but when we put in cases now,...

Oct 2023
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CEO/President

Relationship

I have spoken to the executives multiple times. They won't fix things though. They lack the vision...

Oct 2023
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Manager

Operations, Operations

Everything for training is in athenahealth's help section. Using the training and looking for job...

Oct 2023
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COO

Product, Value

athenahealth is supposed to keep up on changing rules, and there have been a couple that have...

Sep 2023
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COO

Value

The product is not cheap, and athenahealth does charge us quite a bit for extra things.

Sep 2023
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COO

Product

There is some missing functionality in athenaCollector. The problem is that we have no control over...

Sep 2023
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COO

Product

I like that everything is clean and very automated within the product. Things go out, come back, and...

Sep 2023
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COO

Product

Some improvements I would like to see would be to be able to build more front-end scrubs so that the...

Sep 2023
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Manager

Relationship, Operations

I would like to see the team from athenahealth trained a little better. I feel like they are a bit...

Sep 2023
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Manager

Product

athenaCollector is user friendly for end users. It is the layout that makes it user friendly. We...

Sep 2023
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Manager

Relationship, Product

Sometimes we cannot balance things because there are times that the numbers just don’t match up in...

Sep 2023
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Manager

Product

It would be nice if athenaCollector could be a bit more customizable and could have more...

Sep 2023
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Manager

Operations, Product

athena always throws something little in athenaCollector during their regular upgrades. The things...

Jul 2023
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Manager

Product, Value

athenaCollector does some good because it makes us aware of things about payers that we may not be...

Jul 2023
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Manager

Operations

athena has overcome a lot with athenaCollections and processing claims. They lost a lot of people,...

Jul 2023
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VP/Other Executive

Culture, Value

athenaCollector is very pricey, and I am not very pleased with athenahealth's pricing. They are...

Jul 2023
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VP/Other Executive

Relationship

I get frustrated sometimes with athenahealth’s online support team not really resolving issues the...

Jul 2023
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VP/Other Executive

Relationship

For the most part, athenahealth doesn’t claim to do something they are not going to do. They will...

Jul 2023
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VP/Other Executive

Relationship, Product

athenaCollector’s strength is that it is user friendly for our providers as well as our staff....

Jul 2023
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Director

Culture, Relationship, Product

The salespeople said they could do interoperability between athenaCollector and our EMR, but they...

Jun 2023
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Director

Relationship

athenahealth does a good job of alerting people to what is coming up, but it seems like whenever...

Jun 2023
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Director

Product, Value

athenaCollector is pretty straightforward, so that is nice. It is clean, and it is pretty obvious...

Jun 2023
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Manager

Operations, Product

For upgrades, athenahealth gives templates with information, updates, videos, and demos well ahead...

Jun 2023
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Manager

Relationship

There are times when something happens without athenahealth informing me, but once I call the vendor...

Jun 2023
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Director

Product

We would like a credentialing process within the system so that we can say what doctors are allowed...

Jun 2023
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Director

Product

The product could be improved if the vendor created some steps on the front end to prevent denials...

Jun 2023
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Director

Product

When a patient sees a provider for the first time, we have to go in and create a new CPT code....

Jun 2023
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Director

Culture

The vendor does a good job with balanced budget agreement billing. They can create a claim for the...

Jun 2023
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Director

Relationship

I like the fact that the vendor posts on their to-do quickly. They can get items done quickly, and...

Jun 2023
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Director

Product, Value

We have patients that have Medicare, and Medicare payments come on a card. Those payments take a bit...

Jun 2023
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COO

Relationship

athenahealth does a good job of keeping up with insurance shenanigans. athenahealth does a good job...

May 2023
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COO

Product, Value

I would recommend more frequent quality assurance checks on payment posting validity. Over the last...

May 2023
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COO

Product

My biggest issue with athenahealth is that they don't give us any choice in merchant accounts; they...

May 2023
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Analyst/Coordinator

Relationship

When we have any type of issue with athenaCollector, we can create a case through the vendor’s help...

May 2023
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Analyst/Coordinator

Product

I have worked with other systems that have been more difficult and less user friendly, so I would...

May 2023
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Analyst/Coordinator

Relationship, Operations

Sometimes athenahealth helps us with things, and we have to undo what the vendor does. Our...

May 2023
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Analyst/Coordinator

Culture, Product, Value

athenahealth sells athenaCollector as a very transparent, reportable product, and their reporting...

May 2023
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Analyst/Coordinator

Loyalty, Relationship, Product

There are certain interfaces we hold that athenahealth’s team has worked very well with us on...

May 2023
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Analyst/Coordinator

Relationship, Product

athenahealth is offering claims working services that aren't really working for us, and we find they...

May 2023
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Manager

Product

We have a problem with athenaCollector. Patients are getting bills that they shouldn't be getting,...

May 2023
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Director

Product

The system's patient portal and app all need work. They are very outdated. With the system, we have...

May 2023
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Director

Product, Value

athenaCollector is very different than what we have internally. We have had to pull back a lot on...

May 2023
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Director

Loyalty, Product

The vendor is improving their scheduling capabilities and the way their system looks internally. We...

May 2023
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VP/Other Executive

Loyalty, Relationship, Operations

athenaCollector truly is a cloud service, so we are beholden to the vendor's schedule, but they give...

Apr 2023
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VP/Other Executive

Relationship

If I were talking to a peer about athenaCollector, I would tell them it is an excellent product. The...

Apr 2023
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VP/Other Executive

Loyalty, Relationship

I have been able to talk to an executive about some potential improvements, and I have found them to...

Apr 2023
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Analyst/Coordinator

Operations

Previously, the vendor’s training was lacking, but they are trying to revamp it to make it more user...

Apr 2023
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Analyst/Coordinator

Relationship, Product

athenaCollector is getting better. The issues with staffing and COVID-19 hurt us a lot and put us...

Apr 2023
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Analyst/Coordinator

Product

Our staff has to do a lot of claim holds, so our staff has to input a lot of rules, and there ends...

Apr 2023
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Analyst/Coordinator

Product, Value

I like that we can build rules into the claims to try to support less manual labor from our billing...

Mar 2023
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Analyst/Coordinator

Product

It can be kind of an intricate process to build rules, and because athenahealth takes on some...

Mar 2023
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COO

Relationship, Product

athenaCollector meets our needs, but the vendor needs to do a better job of helping small group...

Mar 2023
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Manager

Relationship

When I have an issue, I have a lot of trouble getting to the right person and getting my issue...

Mar 2023
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Manager

Product, Value

Sometimes athena doesn't allow us enough time to apply a credit to an account a patient paid before...

Mar 2023
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Manager

Culture, Value

I would like for athena to improve the ease of paying a bill for an elderly patient. If athena is...

Mar 2023
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