athenaCollector Commentary
Filtered view: (11-75 Physicians)

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Chris Clune
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User Commentary

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Manager

Product

I would kick athenaCollector out if I could. It is so hard to use. For example, it has taken...

Jun 2024
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Manager

Relationship

Most of the athenahealth people who we work with don't speak English. So when we ask them to try to...

Jun 2024
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Manager

Relationship, Operations

athenahealth gives us instructions. However, when we ask them questions for clarification, they tell...

Jun 2024
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Manager

Relationship, Product

The system is very outdated, and the vendor won't listen to anything that anyone has to say. We have...

Jun 2024
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Manager

Relationship

athenahealth has no phone or web support, and they never answer any of our questions. If they do, it...

Jun 2024
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COO

Product, Value

On the athenaCollector side, we are using a lot of integrated products because athenaCollector...

Jun 2024
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COO

Product, Value

athenaCollector's strengths are that it gives billers the ability to see the things they need to see...

Jun 2024
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COO

Culture, Loyalty

athenahealth needs to convince their shareholders that investments in technology are required for...

Jun 2024
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COO

Product

I would like athenahealth to have more quality assurance in the payment posting aspect of what they...

Jun 2024
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COO

Relationship

athenahealth's CEO isn't friendly with their clients. We spoke to that person at one point, and we...

Jun 2024
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Analyst/Coordinator

Operations

athenaCollector is relatively easy to train on. The vendor has a good training portal. They have...

Jun 2024
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Analyst/Coordinator

Relationship

Athenahealth could improve by hiring people who know what they are doing. I have just been really...

Jun 2024
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Analyst/Coordinator

Value

Over the last several years, athenahealth has gotten away from enhancing their product in minute...

Jun 2024
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Analyst/Coordinator

Product

The technology for athenaCollector is good. The reporting and the bells and whistles the system...

Jun 2024
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Analyst/Coordinator

Product

athenaCollector should have a more robust capitation page. They have different tabs we can use for...

Jun 2024
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Manager

Relationship, Product

One of the things we like about athenahealth is that they do bug fixes regularly and as needed, but...

May 2024
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Manager

Value

RCM is a real strength with us in how we use athenaCollector. We would buy it again. We collect the...

May 2024
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Director

Operations, Product, Value

athenaCollector is very intuitive. It is very straightforward and user friendly. We can pretty...

May 2024
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Director

Product

The services we provide are such a specific niche, so the billing workflows that we have set up with...

May 2024
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Director

Relationship

With the whole Change Healthcare ransomware attack that occurred, our organization was very pleased...

May 2024
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Director

Relationship, Product

athenahealth has been a great partner for us because what we do is so specific. There are just so...

May 2024
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Director

Culture, Loyalty, Value

The model that we have with the vendor is quite unique in that all of our specialists do all their...

May 2024
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Manager

Product, Value

It is pretty seamless to collect everything within the billing within the EHR, so we are not having...

May 2024
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Manager

Product

The only thing I would like improved within the system would be the ability to assign units to codes...

May 2024
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VP/Other Executive

Relationship, Product

athenahealth needs to understand the Medicare and Medicaid regulations of the states that they are...

May 2024
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VP/Other Executive

Loyalty, Relationship, Value

Working with athenahealth has cost us a lot of money and hasn't given us the ability to adapt to...

May 2024
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VP/Other Executive

Product

athenaCollector is a very difficult product. It has well over 100 queues that users have to work in....

May 2024
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Analyst/Coordinator

Relationship, Operations

athenahealth gives us a lot of resources, and we are notified of our upgrades well in advance.

Apr 2024
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Analyst/Coordinator

Loyalty, Product

Based on athenahealth’s road map that we have seen, I haven’t seen anything super exciting.

Apr 2024
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Analyst/Coordinator

Relationship

One positive thing about athenahealth is their community. They have a success community that other...

Apr 2024
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Manager

Product

As far as the look of the system and the ability to drop the claims go, athenaCollector is easy....

Apr 2024
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Manager

Product

We would not buy athenaCollector again just because we have realized that if we were able to control...

Apr 2024
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Manager

Product

athenahealth could improve the reliability of the solution and their responsiveness. A lot of the...

Apr 2024
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Manager

Operations

During the initial training for athenaCollector, we had to prod athenahealth for what we were...

Apr 2024
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Manager

Product

athenaCollector definitely had less of a learning curve than we expected. The vendor is making...

Mar 2024
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Manager

Product

athenahealth's product is all integrated in one system. That has been a big change for us. People on...

Mar 2024
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Manager

Operations

For the billing piece, the training was a little slower, and we had to learn a lot on our own to...

Mar 2024
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Analyst/Coordinator

Operations, Product

When athenahealth is getting ready to do an upgrade or an update, they let us know in ample time so...

Mar 2024
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Analyst/Coordinator

Relationship

We have several separate offices, and athenahealth does an excellent job of keeping them separate...

Mar 2024
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Analyst/Coordinator

Product, Value

athenaCollector works well. I would definitely consider investing in it. We use athenahealth's...

Mar 2024
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Analyst/Coordinator

Culture, Relationship

athenahealth says that if we have their financial product, we should be able to decrease our billing...

Feb 2024
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Analyst/Coordinator

Value

athenahealth has a lot of add-ons that could support our day-to-day functions. Some of those are for...

Feb 2024
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Analyst/Coordinator

Product

In theory, I like athenaCollectors' automated claims submissions as long as everything meets the...

Feb 2024
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CEO/President

Relationship

Over time, athenahealth's strategy has changed back and forth. They have tried to get out of their...

Feb 2024
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CEO/President

Relationship, Operations, Product

I would tell someone that athenaCollector is an excellent system, but people have to take the time...

Feb 2024
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CEO/President

Relationship

athenahealth tends to communicate changes and new items pretty frequently. The executive involvement...

Feb 2024
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CEO/President

Value

There are certain things with athenaCollector. The vendor has a cosourcing model, and there are...

Feb 2024
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Director

Relationship

When we have issues with new functionality because it is buggy or not quite right, the support isn't...

Feb 2024
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Director

Operations

The training from athenahealth is really good, but that is because I am paying extra. The training...

Feb 2024
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Director

Relationship

I have a customer service manager who is great, but they can only get me so far. Generally, what I...

Feb 2024
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CIO

Product, Value

Overall, athenahealth is pretty good if a customer can get a good rate. Obviously, athenahealth...

Dec 2023
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Director

Value

There is a lot of automation in athenaCollector, and there are a lot of potential support options...

Dec 2023
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Director

Relationship, Product

athenahealth has built a lot of support for billing for our type of organization, but the billing...

Dec 2023
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Director

Product

athenaCollector does what it needs to do. We don't always use it in the way that is best practice,...

Dec 2023
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Director

Relationship

I don't like athenahealth, and the root of that is their people don't know how to work with the...

Dec 2023
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Director

Relationship

athenahealth is pretty good about notifying us of glitches that are going on, the known causes, and...

Dec 2023
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Director

Product

athenaCollector is very robust in that it has a very robust rules engine, but the engine isn't...

Dec 2023
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Director

Relationship

We trust athenahealth to take an action when we want an action taken, but a lot of times, they don't...

Dec 2023
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Director

Operations

The vendor’s implementation was very insufficient. The vendor does upgrades based on input from the...

Dec 2023
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Director

Product, Value

Our goal in getting athenaCollector was to get the doctors on something they liked. The software...

Dec 2023
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Director

Product

One of my big issues with athenaCollector is trying to get medical records to an insurance carrier....

Dec 2023
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Director

Relationship

athenahealth’s phone support team is useless because we can tell them what the problem is, but they...

Dec 2023
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Director

Relationship

The bad part about athenahealth is that there is a comanagement situation. We pay them to manage...

Dec 2023
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Director

Operations

We need to have a lot more training because the system is so robust. It took us months to really...

Dec 2023
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COO

Product

There is a lack of customizability in terms of payment collections, reminders, customizability,...

Nov 2023
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COO

Relationship, Product

athenahealth needs to be more innovative in their analytics. They give us prebuilt dashboards that...

Nov 2023
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Manager

Loyalty, Product

We have had very little exposure to other programs, and every so often, I think it might be good to...

Nov 2023
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Manager

Relationship

We deal with our client success manager, and they are usually able to solve issues for us. We have...

Nov 2023
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Manager

Product

The product is very complicated. It seems like all we do is register a patient, schedule their...

Nov 2023
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Manager

Loyalty, Operations, Product

There is always performance improvement. One thing with athenahealth is as we come to them with an...

Nov 2023
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Manager

Product

The product is very user friendly. It is easy to work around in terms of patient registration and...

Nov 2023
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CIO

Loyalty, Relationship

We are not anxious to leave athenathealth. They are very well aligned with practice management, so...

Oct 2023
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CIO

Relationship

I can't think of too many times when athenahealth has lied to us, so I would say they are keeping...

Oct 2023
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Director

Product, Value

athenaCollector gives us the flexibility to implement custom rules that would stop us from sending a...

Oct 2023
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CIO

Operations

athenahealth offers training at any time on certain things. When they do have a new product, they...

Oct 2023
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CIO

Relationship

We have business review meetings with the vendor’s executives. They come down when they can. The...

Oct 2023
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CIO

Relationship, Product, Value

athenaCollector takes so much time and so many tasks off of our internal team. athenahealth handles...

Oct 2023
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CIO

Relationship

athenahealth has the right intentions. There is no other vendor who is watching us every day and...

Oct 2023
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Director

Product

athenaCollector has integrated well with payer systems to help us meet our quality goals. The vendor...

Oct 2023
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Director

Product, Value

athenaCollector doesn't meet all of our needs. It doesn't do anything for our specialty, and its...

Oct 2023
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Director

Relationship, Operations, Product

athenahealth does a good job of rolling things out for athenaCollector. They trial and error things...

Oct 2023
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Director

Operations

I enjoy what the vendor does with training for athenaCollector. They walk us through its screens and...

Oct 2023
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Director

Product

athenaCollector is pretty high tech. We like that it is integrated with our revenue cycle system and...

Oct 2023
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Director

Product

I don't think it is hard to pull reports from athenaCollector, but the system's reporting abilities...

Oct 2023
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Manager

Relationship, Operations

We previously had a really great customer success manager at athenahealth, but the replacement for...

Oct 2023
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Manager

Culture, Value

athenahealth doesn't make very many promises. They charge us too frequently, but their charges often...

Oct 2023
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Manager

Operations

athenahealth does very well with implementations and upgrades. Those are their areas of expertise....

Oct 2023
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CEO/President

Relationship, Product

Our issues with athenaCollector are mostly related to posting. The posting errors are terrible....

Oct 2023
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CEO/President

Operations, Product

The software is not awful. Our claims do get out the door in a pretty timely manner. The way...

Oct 2023
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CEO/President

Operations

athenahealth just sends out a tutorial and expects us to view a video. I don't think that is really...

Oct 2023
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CEO/President

Product

athenaCollector integrates pretty well with other software. There haven't really been that many...

Oct 2023
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CEO/President

Relationship

The web support team supports us. We were having problems for a while, but when we put in cases now,...

Oct 2023
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CEO/President

Relationship

I have spoken to the executives multiple times. They won't fix things though. They lack the vision...

Oct 2023
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Manager

Operations, Operations

Everything for training is in athenahealth's help section. Using the training and looking for job...

Oct 2023
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COO

Product, Value

athenahealth is supposed to keep up on changing rules, and there have been a couple that have...

Sep 2023
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COO

Value

The product is not cheap, and athenahealth does charge us quite a bit for extra things.

Sep 2023
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COO

Product

There is some missing functionality in athenaCollector. The problem is that we have no control over...

Sep 2023
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COO

Product

I like that everything is clean and very automated within the product. Things go out, come back, and...

Sep 2023
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COO

Product

Some improvements I would like to see would be to be able to build more front-end scrubs so that the...

Sep 2023
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Manager

Relationship, Operations

I would like to see the team from athenahealth trained a little better. I feel like they are a bit...

Sep 2023
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Manager

Product

athenaCollector is user friendly for end users. It is the layout that makes it user friendly. We...

Sep 2023
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Manager

Relationship, Product

Sometimes we cannot balance things because there are times that the numbers just don’t match up in...

Sep 2023
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Manager

Product

It would be nice if athenaCollector could be a bit more customizable and could have more...

Sep 2023
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Manager

Operations, Product

athena always throws something little in athenaCollector during their regular upgrades. The things...

Jul 2023
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Manager

Product, Value

athenaCollector does some good because it makes us aware of things about payers that we may not be...

Jul 2023
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Manager

Operations

athena has overcome a lot with athenaCollections and processing claims. They lost a lot of people,...

Jul 2023
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VP/Other Executive

Culture, Value

athenaCollector is very pricey, and I am not very pleased with athenahealth's pricing. They are...

Jul 2023
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VP/Other Executive

Relationship

I get frustrated sometimes with athenahealth’s online support team not really resolving issues the...

Jul 2023
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VP/Other Executive

Relationship

For the most part, athenahealth doesn’t claim to do something they are not going to do. They will...

Jul 2023
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VP/Other Executive

Relationship, Product

athenaCollector’s strength is that it is user friendly for our providers as well as our staff....

Jul 2023
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Director

Culture, Relationship, Product

The salespeople said they could do interoperability between athenaCollector and our EMR, but they...

Jun 2023
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Director

Relationship

athenahealth does a good job of alerting people to what is coming up, but it seems like whenever...

Jun 2023
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Director

Product, Value

athenaCollector is pretty straightforward, so that is nice. It is clean, and it is pretty obvious...

Jun 2023
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