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athenaOne Pediatric EHR Commentary
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Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
athenaOne Pediatric EHR is easy to use, and it's very provider- and staff-friendly. It's like...
I love my account manager with athenahealth. They are always available to me 24/7—holidays,...
I think our reporting capabilities could be better. I would like athenahealth to not charge for Data...
athenahealth is very receptive to ideas for enhancing the system. If everybody who wants an...
athenahealth has made lots of improvements in training by moving toward more specialty-centric...
athenahealth definitely wants us to be involved in their groups and more meetings than I could...
Support for athenaOne Pediatric EHR used to be a big problem, but it's gotten better recently....
The system isn't cheap, but we get a lot of benefit out of it. Although it's an EHR for many...
We really struggle with athenahealth's pricing. They're extremely expensive for what they are. They...
Support with athenahealth is a huge challenge. Their support has gotten a lot worse over the years....
We can get the basics down with athenahealth’s training. The platform is very customizable, and that...
With athenahealth, working with individuals who can solve our problems is the key. A lot of times,...
There are things that athenaOne Pediatric EHR doesn't do around the value-based care piece. There...
athenahealth has a good vision, but they're trying to build for every specialty because pediatrics...
We've thought about switching away from athenahealth. It's just not the time for us because ripping...
The egregious thing that athenahealth has done is that, in addition to standard claims billing, we...
athenahealth has a very strong EHR and a strong revenue cycle management solution. They also have...
With athenaOne Pediatric EHR, we had significant challenges with training because the workflows...
With athenaOne Pediatric EHR, our costs increased significantly because their promise of the system...
The reporting in athenaOne Pediatric EHR is terrible compared to what it used to be. We don't...
We haven't seen much innovation from athenahealth for athenaOne Pediatric EHR since we purchased it...
With athenaOne Pediatric EHR, the hard part is that there's no practical data migration path, so...
athenahealth's support is generally effective once we reach the right person. We often have to make...
The athenaOne Pediatric EHR software still works well, and the billing product works very well. The...
Since athenahealth was bought, they have been a completely different vendor. When we bought the...
I've been working with athenahealth since they started, and I've had many practices on athenahealth...
A few years ago, I did some shopping around, and because a good friend of mine used a certain other...
athenahealth’s vision is great, and producing the product is great. It's the carrying out of the...
I have to give it to athenahealth; they have made the patient's medical record probably one of the...
I am running into some issues with athenahealth. For one, because of the way the EHR is built,...
We used to have one point of contact who knew all of athenaOne Pediatric EHR, and when we used case...
One pediatric thing that athenaOne Pediatric EHR doesn't have is in their communicator. We can't...
There are almost too many options for the athenahealth training. We don't really use the training....
athenahealth is trying to be very pediatric friendly. They have a lot of things like weight-based...
The recent increases in athenahealth’s fees are percentage-based, and there were several increases...
If I were to start over, I wouldn't start on athenahealth's system. However, it is very hard to find...
I don't love the billing in athenahealth's system. When there is a problem with a claim, the alarms...
We have been with athenahealth for long enough that I wish our dedicated representative would tell...
If I create a case with athenahealth's support and go back and forth on the case, I can actually get...
We would like a school form that we could just print out from the record. We can't do that. We have...
If we direct an issue or escalate something to athenahealth and tell them they need to fix it, they...
I’m highly likely to recommend athenahealth's system. It is very intuitive, and it has good billing...
The solution capabilities are good, but they should be better. The vendor is developing new things,...
We do have a point person, and that point person can be hit or miss. They always rotate because it...
athenahealth doesn't really do training; we have to do it all ourselves. There is so much of the...
Commentary Summary
Comment Type Breakout