athenaOne Pediatric EHR Commentary

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With athenaOne Pediatric EHR, we had significant challenges with training because the workflows...

With athenaOne Pediatric EHR, our costs increased significantly because their promise of the system...

The reporting in athenaOne Pediatric EHR is terrible compared to what it used to be. We don't...

We haven't seen much innovation from athenahealth for athenaOne Pediatric EHR since we purchased it...

With athenaOne Pediatric EHR, the hard part is that there's no practical data migration path, so...

athenahealth's support is generally effective once we reach the right person. We often have to make...

The athenaOne Pediatric EHR software still works well, and the billing product works very well. The...

Since athenahealth was bought, they have been a completely different vendor. When we bought the...

I've been working with athenahealth since they started, and I've had many practices on athenahealth...

A few years ago, I did some shopping around, and because a good friend of mine used a certain other...

athenahealth’s vision is great, and producing the product is great. It's the carrying out of the...

I have to give it to athenahealth; they have made the patient's medical record probably one of the...

I am running into some issues with athenahealth. For one, because of the way the EHR is built,...

We used to have one point of contact who knew all of athenaOne Pediatric EHR, and when we used case...

One pediatric thing that athenaOne Pediatric EHR doesn't have is in their communicator. We can't...

There are almost too many options for the athenahealth training. We don't really use the training....

athenahealth is trying to be very pediatric friendly. They have a lot of things like weight-based...

The recent increases in athenahealth’s fees are percentage-based, and there were several increases...

If I were to start over, I wouldn't start on athenahealth's system. However, it is very hard to find...

I don't love the billing in athenahealth's system. When there is a problem with a claim, the alarms...

We have been with athenahealth for long enough that I wish our dedicated representative would tell...

If I create a case with athenahealth's support and go back and forth on the case, I can actually get...

We would like a school form that we could just print out from the record. We can't do that. We have...

If we direct an issue or escalate something to athenahealth and tell them they need to fix it, they...

I’m highly likely to recommend athenahealth's system. It is very intuitive, and it has good billing...

The solution capabilities are good, but they should be better. The vendor is developing new things,...

We do have a point person, and that point person can be hit or miss. They always rotate because it...

athenahealth doesn't really do training; we have to do it all ourselves. There is so much of the...

Things have been going fairly well with athenahealth. We have been keeping things pretty bare bones....

athenahealth struggles with how to handle multispecialty organizations of our size. Things are just...

We use some third-party solutions because athenahealth doesn't have solutions that could do the same...

With athenahealth's system, it is nice to have patient charts at my fingertips. When I get phone...

I had one issue with the system that neither our IT staff members nor athenahealth were really able...

The tangible benefit that our organization has realized by using multiple solutions from...

I would like to see AI transcription be incorporated into the system. The vendor has something that...

We can ask athenahealth for one-on-one sessions with one of their trainers, and I don't believe...

Learning to use athenahealth's system was painful at first, but it has gotten better. For initial...

Recently, we seriously entertained the idea of switching to a different vendor that has the best...

We wanted to change systems recently because athenahealth has a new scheduler that is more...

athenahealth introduces so many new things that it is impossible for me to keep up with everything...

I would not buy the solution again. I would instead go with another solution that is smaller and has...

athenahealth makes a sincere effort to keep their promises. Communication is important because we...

Our most recent upgrade was a while ago, but the upgrade helped with claim recovery. The new...

We are constantly trying to achieve interoperability between our state vaccine registry and our...

The increasing expense might be the only negative we have had with athenahealth's product over the years....