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athenaPayer Commentary
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Subject Expert
Cris Ludwig
Associate Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The vendor has a quick turnaround time when it comes to receiving data, and that's the best thing...
We have to request athenahealth send charts to the payers when our claims get denied or downcoded....
The data we get is accurate. I don't feel like athenaPayer in any way is corrupting any of the...
I know so little about the system because of how little I've had to deal with it and how much it...
We don't run into any surprises with charges. The cost doesn't fluctuate. We can't add anything...
I wouldn’t recommend anything else. athenaPayer has a learning curve for some, but I feel like it’s...
I think athenaPayer is the best in the market, and it's moving forward. athenahealth is innovative....
Anything athenahealth has sent overseas has been a pain for us. The coding service was a big...
I think the connectivity is missing. I don’t think that’s just an athenahealth issue; it’s a problem...
I believe that athenahealth is trying to connect more with the payers. It's not an easy task, but...
We'd like to be able to create manual worklists and stuff. athenahealth is developing some...
Based on what I’ve heard, I do think athenahealth is moving in the right direction and is going to...
Honestly, athenaPayer as a whole is a great product. The good thing about athenahealth is that if...
The strengths of athenaPayer are that we can tell exactly where we're missing the mark and where...
athenaPayer meets our needs, but if there's a payer issue, what we have to understand is that every...
Thanks to athenaPayer, we're doing great with some of our payers when it comes to quality. The only...
We have an athenahealth success manager on board. They keep us updated on new things that are coming...
I would like more support from our athenahealth team, especially our success manager. A lot of...
athenaPayer gives payers an easier way to obtain the clinical data they need without needing to...
athenahealth's account teams are very helpful and supportive. They help us work through whatever we...
Some delivery mechanisms, such as API and FHIR, are desirable for some of our plans but do not exist...
In terms of how our members are reacting to athenahealth Payer, it's very helpful internally. When...
athenahealth Payer sends documentation as CCDAs only. The biggest gripe is that source documentation...
I'm extremely satisfied with the capabilities in the solution that we are using now. Essentially,...
athenahealth is building all of their functionality based on CMS interoperability, data-exchange...
There are some capabilities that we would love for athenahealth to have on the road map that they...
I would recommend athenahealth. The pro is that they are very well organized. When we begin an...
athenahealth is the only vendor that we work with that has more of an à la carte model for their...
athenahealth does a great job of listening to us. They have a few gaps in their prior...
Commentary Summary
Comment Type Breakout