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athenahealth Behavioral Health Commentary
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Subject Expert
Eder Lagemann
VP of Engagement
KLAS VP of Engagement - Eder Lagemann
 

Commentary Summary

Comment Type Breakout

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Neutral
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User Commentary

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CEO/President

I think the athenahealth people who meet with us to do quarterly reviews miss a lot. They spend 45...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CEO/President

In medicine, clients rarely have to sign anything, but in behavioral health, there are a lot of...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CEO/President

I receive my money's worth because the billing and coding portion is integrated into what I pay for...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CEO/President

The product itself is good. If I were a doctor, I'd probably be in love with it. If I were talking...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CEO/President

The screeners, who help us assess a patient's mental health, are set up and available in...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CEO/President

I hate the way the intake process is set up in the system so much that I just import my own...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CEO/President

When we call in, we get much better service than when we write to the support team. A lot of times,...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CEO/President

I wouldn't want to buy the product again, because athenahealth is a little behind on what a...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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CEO/President

For the most part, athenahealth's system is user friendly. The navigation is straightforward for...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CEO/President

Being with athenahealth's system has been better than being without billing. athenahealth's system...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CEO/President

The athenahealth salesperson told me some things that have not proven to be true. There have been a...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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CEO/President

I'm not disgusted with athenahealth’s training, but I'm not happy either. I had to get training on...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CEO/President

If we fill out a support ticket with athenahealth, they write back in a computer language, and then...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CEO/President

For most things, athenahealth responds immediately to acknowledge that they've received our...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

athenahealth does seem to come up with solutions, but I wouldn't say they meet all my needs. They...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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CEO/President

I really wouldn't recommend athenahealth's system. I would recommend it to a doctor, but they...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CEO/President

athenahealth is consistently changing things, so they're consistently delivering. athenahealth has...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CEO/President

I get my money's worth from athenahealth. The vendor is doing a good job for the cost. It is...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CEO/President

athenahealth is maybe part of our long-term plans because there seem to be a lot more companies that...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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