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athenahealth Behavioral Health Commentary
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Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
athenahealth’s customer service got worse. They are trying to make the system better. If we do...
athenahealth hasn't raised my rates, and I'm glad about that. I'm hoping that they're not going to...
The biggest issue I have right now is that athenahealth makes changes so quickly that I then need to...
The onboarding that I had for athenahealth Behavioral Health was abysmal. The person who trained me...
I would actively tell people not to get athenahealth Behavioral Health. If they know how to do...
athenahealth changed their format, so I don't even have a dedicated customer service manager. I get...
When I was sold athenahealth Behavioral Health, the vendor told us the things they would do for us....
I’m not sure whether athenahealth is part of our long-term plans. It depends on how much they fix....
Now that I've looked at the costs for other places, if I'm going to do an overall combination of the...
I sent a question to athenahealth, and they finally got back to me after about a month. Before that,...
I think the athenahealth people who meet with us to do quarterly reviews miss a lot. They spend 45...
In medicine, clients rarely have to sign anything, but in behavioral health, there are a lot of...
I receive my money's worth because the billing and coding portion is integrated into what I pay for...
The product itself is good. If I were a doctor, I'd probably be in love with it. If I were talking...
The screeners, who help us assess a patient's mental health, are set up and available in...
I hate the way the intake process is set up in the system so much that I just import my own...
When we call in, we get much better service than when we write to the support team. A lot of times,...
I wouldn't want to buy the product again, because athenahealth is a little behind on what a...
For the most part, athenahealth's system is user friendly. The navigation is straightforward for...
Being with athenahealth's system has been better than being without billing. athenahealth's system...
The athenahealth salesperson told me some things that have not proven to be true. There have been a...
I'm not disgusted with athenahealth’s training, but I'm not happy either. I had to get training on...
If we fill out a support ticket with athenahealth, they write back in a computer language, and then...
For most things, athenahealth responds immediately to acknowledge that they've received our...
athenahealth does seem to come up with solutions, but I wouldn't say they meet all my needs. They...
I really wouldn't recommend athenahealth's system. I would recommend it to a doctor, but they...
athenahealth is consistently changing things, so they're consistently delivering. athenahealth has...
I get my money's worth from athenahealth. The vendor is doing a good job for the cost. It is...
athenahealth is maybe part of our long-term plans because there seem to be a lot more companies that...
Commentary Summary
Comment Type Breakout