athenahealth Behavioral Health Commentary
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Subject Expert
Eder Lagemann
Research Director
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User Commentary
Relationship
With athenahealth, there are just things that I have identified that I'm a little surprised no one...
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Culture, Value
I have been a little surprised with athenahealth. I'm going to do a subscription service for...
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Relationship, Operations
The team at athenahealth has been great. My onboarding team was excellent. We met very regularly....
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Culture, Relationship
I have worked with athenahealth for years. I knew what I was getting into when I signed up for the...
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Product
athenahealth's system has ambient notes. It seems like the ambient notes product is good, but users...
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Product
In athenahealth's system, if I want to add a provider to send them my notes, I have to have a fax...
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Product
I have used solutions from athenahealth in the past, so I had a very good sense of the product going...
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Operations, Product
I would actually have to rate the system's ease of use on the lower end. I do think that for...
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Value
I don't think athenahealth charges for everything. However, there are things that I haven't seen...
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Operations, Product
I would absolutely say we would not buy the system again. I went through the wringer to get the...
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Operations, Product, Value
I have not begun using the AI feature in athenahealth's system because there is just going to be...
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Loyalty, Relationship, Operations, Product
athenahealth didn't help me to figure out a lot of things. I had to figure the system out myself....
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Culture, Relationship, Operations
Pushing claims through on the timeline was horrible in the beginning. athenahealth did not tell me...
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Operations, Product
Now that I have gauged the system well and understand how to use it, I’m fairly satisfied. There...
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Relationship
As far as being proactive goes, athenahealth has let us know when there have been issues with the...
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Operations
Most of my peers wouldn't have been willing to jump through the hoops I jumped through in the...
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Loyalty
Whether athenahealth is part of our long-term plans depends on a few things. We do actually have a...
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Relationship
athenahealth’s support has gotten better over time. I will say that when I contacted the customer...
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Relationship, Operations
We do regular updates with the athenahealth team. Every time athenahealth has a new release, there...
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Loyalty, Product
I have looked at a lot of programs over the years, and I wouldn't change. I have looked at other...
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Culture, Loyalty, Operations, Product
I could have gone with a behavioral health program because I was scared and tired of doing the work...
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Loyalty
athenahealth needs to make sure that they aren't saying the behavioral health side is separate from...
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Loyalty, Product
I tell everybody I talk to that they should get athenahealth. After looking at a lot of programs...
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Relationship
The constant changing of customer success managers is exhausting. The rate increase didn't provide...
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Operations
I needed a solution that helped with billing and checked everything for me, and athenahealth...
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Culture
The huge problem I’m having is with athenahealth's billing department. They don't understand what...
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Product
athenahealth’s billing team stopped a type of claim appropriately. It should have been stopped. But...
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Relationship
My biggest problem has always been the billing representatives at athenahealth. They do not respond...
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Relationship
I am very satisfied with my current CSM from athenahealth. They are very responsive. Our onboarding...
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Relationship, Product
I am very happy with athenahealth.
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Value
The pricing percentages increase frequently, and it is difficult for small practices to lose a...
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Product
There are some things in the solution that are very good and very helpful. I appreciate that the...
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Culture, Operations
athenahealth didn't offer as much help with integration as the salesperson had indicated at the...
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Relationship
We have an assigned customer support person from athenahealth. They have been wonderful. They are...
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Value
I'm losing money. The vendor has a lot of claims on hold that represent a lot of money, and the...
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Loyalty, Relationship
There are lots of other things that we have to worry about apart from athenahealth Behavioral...
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Product
The functionality of the clinical end of the solution is good.
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Product, Value
When it comes to reaching patients with telehealth, our administrative assistant complains about the...
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Product
athenahealth's prescribing program in the solution has an interface where a prescription has to get...
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Relationship, Operations
We have credentials in multiple states to prescribe scheduled medications, and so far, we haven't...
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Culture, Value
I have compared a lot of EHRs, and I like athenahealth's solutions because they provide an...
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Operations, Product
I would like to get reports for my individual providers on their productivity. I'm still trying to...
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Loyalty, Product
Since I have been with athenahealth, there has not been a separation. I know they are working on...
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Relationship, Operations
The person I'm meeting with from the vendor is wonderful, but support during the go-live process was...
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Loyalty, Product
In our practice, we have psychiatrists, psychologists, and therapists. The solution is easy for...
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Relationship, Product
Knowing the claim status for things like the primary bill is easy in athenahealth Behavioral Health....
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Relationship, Product
Right now, I actually have to call athenahealth because there is an insurance in athenahealth...
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Relationship, Operations, Product
athenahealth Behavioral Health is fairly easy to use, and, for the most part, that is what I like...
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Loyalty
athenahealth Behavioral Health is certainly much better than what we had before. It is such a...
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Relationship, Product
The system generally does what it advertises. I like that athenahealth is very proactive. They are...
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Product
There are some things about the system that I wish were better. It could play more nicely with other...
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Value
The system could be a little less expensive. However, we pay a monthly fee for the system, so it...
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Loyalty, Product
With athenahealth's system, we want interpretation services that are built in and accessible with...
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Operations
Project management was probably the biggest thing that was overpromised and underdelivered. When we...
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Operations
When it comes to upgrades, I really appreciate how communicative athenahealth is. They always send...
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Operations
I didn’t feel good about the implementation of athenahealth's system. I would rate the...
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Product
I would love to see athenahealth's system developed in a way that would allow it to be successful on...
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Relationship
athenahealth’s divisions don't talk to each other very well, so sometimes we talk to one support...
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Culture
athenahealth was willing to work with us a bit on pricing, but they did not give us a good project...
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Relationship, Product
We haven’t pushed the portal because athenahealth has been unable to prevent certain things from...
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Loyalty
We moved forward with athenahealth's system because it was used by many similar clinics in the US....
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Product
athenahealth updated the treatment plan in athenahealth Behavioral Health, and that was really cool....
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Product
I have a lot of trouble with faxing stuff out and exporting charts from athenahealth Behavioral...
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Operations, Product
athenahealth Behavioral Health doesn't flow well, from the check-in process to the exam to the...
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Relationship
The support team at athenahealth is hit or miss. Sometimes they are really good, and sometimes they...
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Product
athenahealth Behavioral Health is not as behavioral health friendly as other EHR systems; it is more...
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Operations
I think the solution is easy to use. Compared to the last EHR we had, athenahealth Behavioral Health...
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Operations, Product
We had a new provider start, and they felt like the solution was a lot. I told the provider that...
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Relationship
Our person from the vendor who helps us now is really helpful. They notice things and open a case on...
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Product
We probably wouldn’t recommend the solution to others working in behavioral health, but if someone...
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Product
We are still having issues with claims getting held because the system won’t accept member IDs if...
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Value
I think we are getting our money’s worth. Revenue has increased, and we are getting more than what...
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Relationship
The EHR side of the solution is good, but the practice management side is not. If I had to buy a...
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Product
We are having issues on the billing side of things because some people don't have access to things...
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Loyalty, Product
Most of the updates to the athenahealth system are for medical doctors. The solution is set up for a...
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Loyalty, Operations
athenahealth's product was a real pain to implement, so I don't plan to change anything. If I had...
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Culture, Product
athenahealth said that they could get me on with some payers, and they didn't have any problems...
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Relationship
athenahealth makes people update everything on the system. I understand the point, but that makes...
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Relationship
The support from athenahealth is decent, but the support people often respond with vocabulary that...
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Product, Value
The interface in athenahealth's system doesn't have a place for a progress note, but it does have a...
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Product
The telehealth service interface in athenahealth's system works well, but it doesn't work on all...
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Loyalty
Anytime we are working with a new technology interface, there is a learning curve. We learn a lot...
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Product
athenahealth's system is pretty easy to use; it keeps my notes and bills for me. And if the billing...
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Product
In athenahealth's system, if there is a problem, I can see it in the quick view. But the vendor...
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Culture, Value
For smaller businesses, athenahealth definitely needs to reduce the cost per month. athenahealth’s...
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Relationship, Product
The client portal in athenahealth Behavioral Health is amazing. I'm able to speak to clients, and...
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Culture, Product
At the solution's bare bones, it works as promoted. It doesn't do prior authorizations, but...
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Relationship
We have had the same athenahealth CSM for a while, and they are pretty good. However, they don't...
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Operations
The initial training from athenahealth was amazing, and it made me feel good about the product at...
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Loyalty, Value
When we were looking for a solution to replace our previous solution, we wanted something that would...
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Loyalty, Value
athenahealth Behavioral Health does prior authorizations, but it doesn't do them for behavioral...
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Commentary Summary
Comment Type Breakout