athenahealth Behavioral Health Commentary

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I think the athenahealth people who meet with us to do quarterly reviews miss a lot. They spend 45...

In medicine, clients rarely have to sign anything, but in behavioral health, there are a lot of...

I receive my money's worth because the billing and coding portion is integrated into what I pay for...

The product itself is good. If I were a doctor, I'd probably be in love with it. If I were talking...

The screeners, who help us assess a patient's mental health, are set up and available in...

I hate the way the intake process is set up in the system so much that I just import my own...

When we call in, we get much better service than when we write to the support team. A lot of times,...

I wouldn't want to buy the product again, because athenahealth is a little behind on what a...

For the most part, athenahealth's system is user friendly. The navigation is straightforward for...

Being with athenahealth's system has been better than being without billing. athenahealth's system...

The athenahealth salesperson told me some things that have not proven to be true. There have been a...

I'm not disgusted with athenahealth’s training, but I'm not happy either. I had to get training on...

If we fill out a support ticket with athenahealth, they write back in a computer language, and then...

For most things, athenahealth responds immediately to acknowledge that they've received our...

athenahealth does seem to come up with solutions, but I wouldn't say they meet all my needs. They...

I really wouldn't recommend athenahealth's system. I would recommend it to a doctor, but they...

athenahealth is consistently changing things, so they're consistently delivering. athenahealth has...

I get my money's worth from athenahealth. The vendor is doing a good job for the cost. It is...

athenahealth is maybe part of our long-term plans because there seem to be a lot more companies that...

With athenahealth, there are just things that I have identified that I'm a little surprised no one...

I have been a little surprised with athenahealth. I'm going to do a subscription service for...

The team at athenahealth has been great. My onboarding team was excellent. We met very regularly....

I have worked with athenahealth for years. I knew what I was getting into when I signed up for the...

athenahealth's system has ambient notes. It seems like the ambient notes product is good, but users...

In athenahealth's system, if I want to add a provider to send them my notes, I have to have a fax...

I have used solutions from athenahealth in the past, so I had a very good sense of the product going...

I would actually have to rate the system's ease of use on the lower end. I do think that for...

I don't think athenahealth charges for everything. However, there are things that I haven't seen...

I would absolutely say we would not buy the system again. I went through the wringer to get the...

I have not begun using the AI feature in athenahealth's system because there is just going to be...

athenahealth didn't help me to figure out a lot of things. I had to figure the system out myself....

Pushing claims through on the timeline was horrible in the beginning. athenahealth did not tell me...

Now that I have gauged the system well and understand how to use it, I’m fairly satisfied. There...

As far as being proactive goes, athenahealth has let us know when there have been issues with the...

Most of my peers wouldn't have been willing to jump through the hoops I jumped through in the...

Whether athenahealth is part of our long-term plans depends on a few things. We do actually have a...

athenahealth’s support has gotten better over time. I will say that when I contacted the customer...

We do regular updates with the athenahealth team. Every time athenahealth has a new release, there...

I have looked at a lot of programs over the years, and I wouldn't change. I have looked at other...

I could have gone with a behavioral health program because I was scared and tired of doing the work...

athenahealth needs to make sure that they aren't saying the behavioral health side is separate from...

I tell everybody I talk to that they should get athenahealth. After looking at a lot of programs...

The constant changing of customer success managers is exhausting. The rate increase didn't provide...

I needed a solution that helped with billing and checked everything for me, and athenahealth...

The huge problem I’m having is with athenahealth's billing department. They don't understand what...

athenahealth’s billing team stopped a type of claim appropriately. It should have been stopped. But...

My biggest problem has always been the billing representatives at athenahealth. They do not respond...

I am very satisfied with my current CSM from athenahealth. They are very responsive. Our onboarding...

I am very happy with athenahealth.