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athenahealth (Urgent Care) Commentary
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Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Support is cumbersome. It takes a while. Also, there are a lot of things that don't have a solution,...
I would tell others that they should probably look into what they need athenahealth for. If it's...
athenahealth has the ability to build user-specific things like order sets that are very good. And...
We have a CSM, or whatever, who we meet with regularly, and we can email them as well. They usually...
athenahealth has good training materials and stuff, but the onboarding process was pretty chaotic....
We're not seeing our money's worth yet, and I probably would not buy athenahealth again. It's not...
athenahealth is already working on some of the order set and lab functionality so that certain items...
athenahealth is constantly trying to figure out things to do. They have a community board where we...
For the most part, athenahealth allows us to do everything we need to do. There are just a few...
We optimize pretty much all the tools in athenahealth, and we don't have to pay extra for a lot of...
athenahealth's support has improved quite a bit over the years. They still have a tendency to say...
athenahealth has made some changes recently, and I'm extremely satisfied with the training now. We...
athenahealth does not have a hard stop for providers where they have to put in a clinical history....
There's very little outreach support from athenahealth. It's cumbersome to get a support ticket put...
We are searching right now for a new EHR. We are going to be getting out of athenahealth....
I like that athenahealth's solution is logical, intuitive, and transparent. We can move from one...
We have no particular issues with athenahealth's solution.
athenahealth's solution integrates wonderfully, and that is one of the reasons we chose it.
I love everything about athenahealth. They are just too pricey.
I love that there are AI options to automatically get patient information documented in our EMR. I...
athenahealth is a little expensive compared to other solutions, and they charge for additional...
Commentary Summary
Comment Type Breakout