Atos Outsourced Coding Comments

 
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Outsourced Coding 2018: Value-Adds Key in Evolving Market
Outsourced Coding 2018:
Value-Adds Key in Evolving Market
February 2018
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Manager

Project Results

Atos is awesome, and they are excellent at what they do. They are quick about returning the charts...

Sep 2020
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Manager

People and Knowledge

Some work is done offshore by Atos. Once, we had to get somebody to do the work because the offshore...

Sep 2020
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Manager

Relationship

Honestly, Atos is doing a great job. I can't think of any improvements that Atos needs to make. I...

Sep 2020
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Manager

Tools and Methodology

Atos is so great. They work so well with us. They never complain about anything. Atos codes...

Sep 2020
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Director

Project Results

We have had a very good experience with Atos. The coding quality has been very good compared to that...

Sep 2020
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Director

People and Knowledge

Atos has been pretty consistent in terms of the coders we have had. We haven't had a huge amount of...

Sep 2020
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Director

Tools and Methodology

Atos has supported us during COVID-19 by providing us with additional onshore coders since we can't...

Sep 2020
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Director

Relationship

It doesn't matter what level we work at. I have always been very lucky with getting a response from...

Sep 2020
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Director

Tools and Methodology

We have one coder from Atos that has been with us forever. We keep that coder because that person is...

May 2020
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Director

Tools and Methodology

Atos has worked with us. They have had no problem pulling back; they completely understand. The...

May 2020
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Director

Tools and Methodology

With the offshoring process, there were some difficulties getting staff members identified. Getting...

May 2020
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Director

Tools and Methodology

The vendor did a phenomenal job from an outsource perspective. They learned quickly and were high quality....

May 2020
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Director

Other Observations

The vendor’s inpatient coding is a little on the costly side, but it is still more reasonable than...

May 2020
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Director

Relationship

We ended the contract and went to another partner. Our new partner did the same work at a fraction...

Jun 2019
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Director

Relationship

Essentially, Atos picked on the little kid and bullied us into just ending our contract and walking...

Jun 2019
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Director

Sales and Contracting

A couple of years ago, I started looking at all of the vendor's expenses and noticed that we were...

Jun 2019
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Manager

Relationship

Atos is good. For a while, they were kind of like sleepers, but they never really tried to add more...

May 2019
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Manager

Project Results

Atos generally does a decent job. They meet our productivity requirements. Coding work is depending...

Jun 2018
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Manager

Future Outlook

We are moving toward the end of our contract with Atos because we wanted to bring the coding back...

Apr 2018
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Manager

Project Results

I have worked with Atos because I coordinated the coding. We wanted them to do the same things that...

Apr 2018
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Director

Project Results

Atos' service is far too expensive for the accuracy they offer. We get constant DRG changes from...

Apr 2018
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Director

Relationship

Atos had some turnover with their management staff. They assigned us a client representative, but we...

Apr 2018
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Director

Project Results

Atos tends to have many issues with our portal. Some of the issues have to do with Atos' ability to...

Apr 2018
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Director

Relationship

Atos is a good company, but they have problems due to a merger with an international company. They...

Apr 2018
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CFO

Win/Loss - Why they were selected (by current clients)

We outsourced our coding because Atos could provide better and more consistent expertise than a...

Nov 2017
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CFO

Project Results

Atos has been able to scale up or down depending on our need at any given time. In the last several...

Nov 2017
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CFO

People and Knowledge

I have never experienced any problems with Atos’ coders not completing tasks on time or anything...

Nov 2017
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CFO

Project Results

We expected results from the service that Atos provided us with, and they have preformed well.

Nov 2017
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Director

Tools and Methodology

Atos has great communication and an open relationship with each of our departments that they code...

Nov 2017
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Director

Relationship

Since the merger of Atos and Anthelio, I have not noticed any differences from when they were...

Nov 2017
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Director

Project Results

There have been a few situations where we had to think outside the box. Atos was engaged in those...

Nov 2017
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Director

Project Results

Atos has provided coding for several areas, and they have vastly improved the financial situation in...

Nov 2017
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Director

Sales and Contracting

Atos does not nickel-and-dime us. There were occasions where something was done incorrectly, and we...

Nov 2017
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Director

Tools and Methodology

Atos sent someone to us to manage the central coding staff. We didn't feel like that person was a...

Nov 2017
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CFO

Project Results

Atos flexes their employees as they need to. Many employees are remote, and some are offshore. Atos...

Nov 2017
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CFO

Win/Loss - Why they were selected (by current clients)

We are attracted to Atos because they don't just do coding. They are more of a full-service shop. We...

Nov 2017
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CFO

Project Results

We didn't experience the ICD-10 coding crisis because Atos was able to supply us with the coders...

Nov 2017
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CFO

Project Results

Atos does a great job. They have a coding auditor that looks through random samples. That auditor...

Nov 2017
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CFO

Project Results

With Atos, we typically don't have a backlog of more than a few days. That is what we expect because...

Nov 2017
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CFO

People and Knowledge

Atos has never told us that they couldn't find any coders. Staffing is not an issue. Before we...

Nov 2017
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CFO

Project Results

We have good coding quality. No one complains about the quality to me. We know a director that works...

Nov 2017
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CFO

Sales and Contracting

Atos is on an at-risk contract. They have never had to pay us any money, and they are meeting all of...

Nov 2017
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CFO

Relationship

We regularly hear from Atos' executive management. We have quarterly meetings with an executive. We...

Nov 2017
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CFO

Project Results

Atos is involved in understanding our organization and our needs. If we have any business issues,...

Nov 2017
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CFO

ROI and Cost

We pay a lot for Atos, but spending money on services is like spending money on a car. Atos always...

Nov 2017
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Director

Other Observations

Atos does well with the outpatient codes. We have had some issues getting the codes for the ER and...

Nov 2017
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Director

Tools and Methodology

Atos has been flexible. However, they won't enter our codes into our system for us. We basically...

Nov 2017
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Director

Other Observations

Our biggest issue with Atos has been communication. We don't really know where the issues stem from....

Nov 2017
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Director

People and Knowledge

Whenever we have an issue with Atos, we call our main contact. Our contact tries hard to resolve our...

Nov 2017
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Director

ROI and Cost

We have received quotes from other coding firms, and Atos does have fairly good rates.

Nov 2017
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VP/Other Executive

Project Results

Atos has outstanding quality outcomes. They were leaders as we went through our ICD-10 transition....

Nov 2017
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VP/Other Executive

Project Results

Atos is always on time in delivering what we need. Whenever our work volume slows down, Atos sends...

Nov 2017
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VP/Other Executive

Project Results

We are very, very pleased with Atos, but we are becoming part of a larger organization and will have...

Nov 2017
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VP/Other Executive

Project Results

Atos has worked well for our organization. They continue to meet our coding needs and have always...

Nov 2017
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VP/Other Executive

Tools and Methodology

Atos has more coders in their pool to pull from when we need assistance. They seem to provide coders...

Nov 2017
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VP/Other Executive

Tools and Methodology

Atos does a really good job on the QA for their own staff. The QA process tends to be very thorough.

Nov 2017
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VP/Other Executive

Tools and Methodology

The staff members that Atos sends are really well trained. Their quality is good. We often have to...

Nov 2017
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VP/Other Executive

Sales and Contracting

Atos has been competitive with their pricing. They have consistently worked with us to get to an...

Nov 2017
 Helpful

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VP/Other Executive

Sales and Contracting

Atos has been good at working with us through the contract to avoid nickel-and-diming us on every...

Nov 2017
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Director

Other Observations

Atos is always going to have problems. Their coders are not internal, so they don’t feel as...

Nov 2017
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Director

Tools and Methodology

Atos has great schedules for their offshore coders. There are a lot of holidays in India, but India...

Nov 2017
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Director

ROI and Cost

Cost reasons push my decision to go with offshore coders. Generally, the US coders have better...

Nov 2017
 Helpful

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Director

Tools and Methodology

In the past, the only managers we worked with from Atos were US managers, and they communicated with...

Nov 2017
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Director

People and Knowledge

When we find coding errors, we usually find that the coder behind the errors is an Atos coder and...

Nov 2017
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Director

Relationship

Atos responds to our needs consistently. We have a good partnership with them. We feel that the Atos...

Nov 2017
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Director

Project Results

The quality of Atos’ coding has been good. It is always a challenge when we don't get the...

Oct 2017
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Director

Other Observations

When the market was really tight, there was huge incentive to get high-quality coders from service...

Oct 2017
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Director

People and Knowledge

We have to plan out changes to our coding needs from Atos really well. It takes time to give coders...

Oct 2017
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Director

ROI and Cost

I intend to decrease our use of Atos because we are only using them for our inpatient needs. We are...

Oct 2017
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Director

ROI and Cost

Atos' coders backfill vacancies that we still have, although I am trying to cut some of those coders...

Oct 2017
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Director

Other Observations

Atos doesn't nickel-and-dime us, but their services come at a high price. They have brought their...

Oct 2017
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Director

Other Observations

Atos doesn't bring many tools. We communicate with them via email. I don’t always see quality...

Oct 2017
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Director

Project Results

We don't have any concerns with Atos' coding services. They always try to meet our needs; they do...

Oct 2017
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Director

Tools and Methodology

Atos did a really good job with quality assurance. They were constantly looking at the quality of...

Oct 2017
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Director

Tools and Methodology

Atos worked really hard to stay on top of things every day. If they got behind, they had a plan to...

Oct 2017
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CFO

Future Outlook

I am very impressed with Atos. The folks at Atos have really stepped up. It is pretty hard to get...

Oct 2017
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CFO

Tools and Methodology

The best thing about Atos is their customer service. They really step up in that area. They call to...

Oct 2017
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CFO

Project Results

Atos is very proactive. When they transitioned from Anthelio to Atos, they came in and offered me...

Oct 2017
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CFO

Tools and Methodology

Atos’ people share information with us, and that is good. They handle issues for us. We have a...

Oct 2017
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CFO

Sales and Contracting

Atos was flexible with our pricing. They initially came to us with an estimate that was too...

Oct 2017
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CFO

Project Results

Atos is flexible enough to scale their services up or down depending on what we need, and that is...

Oct 2017
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