Commentary Summary
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User Commentary
Services
I am pleased that Atos can get into our system and put coders directly into our system. That was a...
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Relationship
Atos contacts us quite a bit anytime they have a new coder for us to enter into our system, and they...
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Relationship, Services
Sometimes the quality of Atos’ offshore coders is a little bit lower than the onshore coders....
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Relationship
I would tell anyone looking at using Atos’ services to make sure to stay engaged. We have routine...
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Relationship
The turnover in coders is transparent, so I don't see it. The coders do make mistakes, but they...
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Relationship
Atos’ rate is excellent, and they don't try to raise it every year. The firm keeps us steady, and I...
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Relationship
I most appreciate the excellent communication between Atos’ coding manager, the individual team...
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Loyalty, Value
The only downside of working with Atos is the expense. As healthcare has been impacted by changing...
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Relationship
Some of the firm's recent hires were recently able to get our work queues caught up much quicker...
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Relationship, Services
We have had some issues with some mistakes made by the offshore coders.
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Value
Our rates are still the same rates that were negotiated on the original contract, but the cost is...
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Value
Atos charges for length of stay whereas others just charge for the completion of an account. Atos...
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Relationship
The coders are onshore, and their schedules are similar to ours. Communicating during business hours...
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Relationship
We have very active leadership members that attempt to resolve issues quickly. I have no issue with...
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