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Atos Outsourced Coding Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Project Results
The coding productivity from Atos is really good. That actually has gone up. As the coders have...
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Director
People and Knowledge
Atos has taken our feedback on certain validations that we were getting on the accounts that they...
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Director
Relationship
Atos listens. They meet with us and treat us as partners. We respect each other. In general, Atos is...
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Director
Tools and Methodology
Atos executes a bit on the slow side.
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Director
Relationship
We can monitor everything, and there is problem resolution if there are problems. There is no such...
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Director
Project Results
The productivity with Atos is really good. The coders we have are really good. The offshore coders...
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Director
ROI and Cost
When we first started with Atos, I wasn't really keen on the idea of having offshore coders. There...
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Director
Project Results
Anybody who gives a vendor the highest score is probably lying because, for the most part, we don’t...
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Director
Tools and Methodology
Atos does very well at managing the coders. They are on top of things. If we need something, they...
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Director
ROI and Cost
There is always something that could be done better as far as getting our money’s worth goes, but we...
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Director
Relationship
We don’t address a lot of the coders directly because they are in a different time zone. For most...
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Director
Relationship
I would recommend Atos. For the most part, they set themselves up for success. They have onshore and...
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Director
Relationship
During the COVID-19 crisis, there have been a few bumps that we have had to work together as...
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Director
Project Results
Atos' coding quality is excellent. They are very good about regularly doing quality audits and...
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Director
Relationship
We get a weekly email from our contact about what is going on. We know whether someone is sick or...
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Director
People and Knowledge
Atos' consultants have been on our account for years, and I would rate them highly. We know them so...
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Director
Tools and Methodology
Considering that COVID-19 was a huge change to how we did our work and caused a drop in volumes,...
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Director
Relationship
We always have senior management people on our regular calls. They give us the attention that I feel...
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Director
Tools and Methodology
There are a lot of things that Atos does well. It would be nice to have productivity and quality...
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Director
Project Results
We have been a long-term partner with Atos. We discontinued with all of our service vendors when...
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Director
Tools and Methodology
Atos is just offshore now. That is not something that works with all vendors, but at this current...
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Director
Relationship
I would call the vendor a partner. Atos achieved that level of partnership a few years ago with the...
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Manager
Tools and Methodology
We don’t have many coders from Atos, so our account isn't one that they are going to put a lot of...
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Director
ROI and Cost
Atos does not avoid charging for every little thing, but they didn’t used to be like that.
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Director
Relationship
Atos’ consultants are pretty attentive, and I am pretty satisfied with them. The executives call me...
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Manager
Project Results
Atos is awesome, and they are excellent at what they do. They are quick about returning the charts...
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Manager
People and Knowledge
Some work is done offshore by Atos. Once, we had to get somebody to do the work because the offshore...
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Manager
Relationship
Honestly, Atos is doing a great job. I can't think of any improvements that Atos needs to make. I...
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Manager
Tools and Methodology
Atos is so great. They work so well with us. They never complain about anything. Atos codes...
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Director
Project Results
We have had a very good experience with Atos. The coding quality has been very good compared to that...
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Director
People and Knowledge
Atos has been pretty consistent in terms of the coders we have had. We haven't had a huge amount of...
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Director
Tools and Methodology
Atos has supported us during COVID-19 by providing us with additional onshore coders since we can't...
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Director
Relationship
It doesn't matter what level we work at. I have always been very lucky with getting a response from...
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Director
Tools and Methodology
We have one coder from Atos that has been with us forever. We keep that coder because that person is...
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Director
Tools and Methodology
Atos has worked with us. They have had no problem pulling back; they completely understand. The...
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Director
Tools and Methodology
With the offshoring process, there were some difficulties getting staff members identified. Getting...
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Director
Tools and Methodology
The vendor did a phenomenal job from an outsource perspective. They learned quickly and were high quality....
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Director
Other Observations
The vendor’s inpatient coding is a little on the costly side, but it is still more reasonable than...
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