Cybersecurity Is Critical in Today's Environment
Atos Outsourced Coding
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
User Commentary
Manager
Atos' invoice process could be a little bit cleaner. Other than that, Atos is okay. Sometimes, when...
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Manager
In terms of productivity, there maybe were some weeks when Atos really exceeded expectations, but I...
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Manager
The responses from the director could be a little bit better. The firm does just fine, but then...
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Manager
The managers from Atos work directly with the coders. Atos stays abreast of the most current...
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Manager
The reason Atos wasn't doing well before had more to do with what information was made available to...
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Manager
Atos provides resources when we need them even if we don't use the resources for a while. When we...
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Director
The coding productivity from Atos is really good. That actually has gone up. As the coders have...
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Director
Atos has taken our feedback on certain validations that we were getting on the accounts that they...
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Director
Atos listens. They meet with us and treat us as partners. We respect each other. In general, Atos is...
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Director
Atos executes a bit on the slow side.
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Director
We can monitor everything, and there is problem resolution if there are problems. There is no such...
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Director
The productivity with Atos is really good. The coders we have are really good. The offshore coders...
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Director
When we first started with Atos, I wasn't really keen on the idea of having offshore coders. There...
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Director
Anybody who gives a vendor the highest score is probably lying because, for the most part, we don’t...
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Director
Atos does very well at managing the coders. They are on top of things. If we need something, they...
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Director
There is always something that could be done better as far as getting our money’s worth goes, but we...
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Director
We don’t address a lot of the coders directly because they are in a different time zone. For most...
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Director
I would recommend Atos. For the most part, they set themselves up for success. They have onshore and...
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Director
During the COVID-19 crisis, there have been a few bumps that we have had to work together as...
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Director
Atos' coding quality is excellent. They are very good about regularly doing quality audits and...
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Director
We get a weekly email from our contact about what is going on. We know whether someone is sick or...
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Director
Atos' consultants have been on our account for years, and I would rate them highly. We know them so...
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Director
Considering that COVID-19 was a huge change to how we did our work and caused a drop in volumes,...
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Director
We always have senior management people on our regular calls. They give us the attention that I feel...
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Director
There are a lot of things that Atos does well. It would be nice to have productivity and quality...
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Director
We have been a long-term partner with Atos. We discontinued with all of our service vendors when...
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Director
Atos is just offshore now. That is not something that works with all vendors, but at this current...
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Director
I would call the vendor a partner. Atos achieved that level of partnership a few years ago with the...
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