Atos Outsourced Coding
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Project Results
The turnover in coders is transparent, so I don't see it. The coders do make mistakes, but they...
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ROI and Cost
Atos’ rate is excellent, and they don't try to raise it every year. The firm keeps us steady, and I...
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Relationship
I most appreciate the excellent communication between Atos’ coding manager, the individual team...
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ROI and Cost
The only downside of working with Atos is the expense. As healthcare has been impacted by changing...
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People and Knowledge
Some of the firm's recent hires were recently able to get our work queues caught up much quicker...
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People and Knowledge
We have had some issues with some mistakes made by the offshore coders.
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Sales and Contracting
Our rates are still the same rates that were negotiated on the original contract, but the cost is...
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ROI and Cost
Atos charges for length of stay whereas others just charge for the completion of an account. Atos...
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Relationship
The coders are onshore, and their schedules are similar to ours. Communicating during business hours...
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Relationship
We have very active leadership members that attempt to resolve issues quickly. I have no issue with...
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Relationship
Things have been going really well with Atos. They do customer service calls to make sure that I am...
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People and Knowledge
Atos’ coders seem to be very knowledgeable. If they have a question about a chart, they are very...
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Project Results
I tried a few other firms, and they just weren't ever up to par for me. I wasn't satisfied with...
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Relationship
Success with a firm probably depends on how much effort an organization puts into things. The firm...
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Future Outlook
Atos helped us with coding inpatient and outpatient records. They did a great job. We stopped using...
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People and Knowledge
Atos always provided quality work and had a good turnaround time. They were just as good as the...
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Project Results
I don't have any complaints about Atos. Our coding accuracy is good. We have good follow-up. We meet...
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People and Knowledge
The firm’s onshore accuracy is slightly better than their offshore accuracy. However, the offshore...
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