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Access info about Outsourced Coding on your dashboard or bookmark under

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Atos Outsourced Coding Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

Research Director

mac.boyter@klasresearch.com

 
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User Commentary

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Director

Project Results

The coding productivity from Atos is really good. That actually has gone up. As the coders have...

Dec 2020
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Director

People and Knowledge

Atos has taken our feedback on certain validations that we were getting on the accounts that they...

Dec 2020
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Director

Relationship

Atos listens. They meet with us and treat us as partners. We respect each other. In general, Atos is...

Dec 2020
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Director

Tools and Methodology

Atos executes a bit on the slow side.

Dec 2020
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Director

Relationship

We can monitor everything, and there is problem resolution if there are problems. There is no such...

Dec 2020
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Director

Project Results

The productivity with Atos is really good. The coders we have are really good. The offshore coders...

Dec 2020
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Director

ROI and Cost

When we first started with Atos, I wasn't really keen on the idea of having offshore coders. There...

Nov 2020
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Director

Project Results

Anybody who gives a vendor the highest score is probably lying because, for the most part, we don’t...

Nov 2020
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Director

Tools and Methodology

Atos does very well at managing the coders. They are on top of things. If we need something, they...

Nov 2020
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Director

ROI and Cost

There is always something that could be done better as far as getting our money’s worth goes, but we...

Nov 2020
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Director

Relationship

We don’t address a lot of the coders directly because they are in a different time zone. For most...

Nov 2020
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Director

Relationship

I would recommend Atos. For the most part, they set themselves up for success. They have onshore and...

Nov 2020
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Director

Relationship

During the COVID-19 crisis, there have been a few bumps that we have had to work together as...

Nov 2020
(0)
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Director

Project Results

Atos' coding quality is excellent. They are very good about regularly doing quality audits and...

Nov 2020
(0)
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Director

Relationship

We get a weekly email from our contact about what is going on. We know whether someone is sick or...

Nov 2020
(0)
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Director

People and Knowledge

Atos' consultants have been on our account for years, and I would rate them highly. We know them so...

Nov 2020
(0)
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Director

Tools and Methodology

Considering that COVID-19 was a huge change to how we did our work and caused a drop in volumes,...

Nov 2020
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Director

Relationship

We always have senior management people on our regular calls. They give us the attention that I feel...

Nov 2020
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Director

Tools and Methodology

There are a lot of things that Atos does well. It would be nice to have productivity and quality...

Nov 2020
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Director

Project Results

We have been a long-term partner with Atos. We discontinued with all of our service vendors when...

Nov 2020
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Director

Tools and Methodology

Atos is just offshore now. That is not something that works with all vendors, but at this current...

Nov 2020
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Director

Relationship

I would call the vendor a partner. Atos achieved that level of partnership a few years ago with the...

Nov 2020
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Manager

Tools and Methodology

We don’t have many coders from Atos, so our account isn't one that they are going to put a lot of...

Oct 2020
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Director

ROI and Cost

Atos does not avoid charging for every little thing, but they didn’t used to be like that.

Sep 2020
(0)
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Director

Relationship

Atos’ consultants are pretty attentive, and I am pretty satisfied with them. The executives call me...

Sep 2020
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Manager

Project Results

Atos is awesome, and they are excellent at what they do. They are quick about returning the charts...

Sep 2020
(0)
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Manager

People and Knowledge

Some work is done offshore by Atos. Once, we had to get somebody to do the work because the offshore...

Sep 2020
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Manager

Relationship

Honestly, Atos is doing a great job. I can't think of any improvements that Atos needs to make. I...

Sep 2020
(0)
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Manager

Tools and Methodology

Atos is so great. They work so well with us. They never complain about anything. Atos codes...

Sep 2020
(0)
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Director

Project Results

We have had a very good experience with Atos. The coding quality has been very good compared to that...

Sep 2020
(0)
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Director

People and Knowledge

Atos has been pretty consistent in terms of the coders we have had. We haven't had a huge amount of...

Sep 2020
(0)
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Director

Tools and Methodology

Atos has supported us during COVID-19 by providing us with additional onshore coders since we can't...

Sep 2020
(0)
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Director

Relationship

It doesn't matter what level we work at. I have always been very lucky with getting a response from...

Sep 2020
(0)
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Director

Tools and Methodology

We have one coder from Atos that has been with us forever. We keep that coder because that person is...

May 2020
(0)
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Director

Tools and Methodology

Atos has worked with us. They have had no problem pulling back; they completely understand. The...

May 2020
(0)
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Director

Tools and Methodology

With the offshoring process, there were some difficulties getting staff members identified. Getting...

May 2020
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Director

Tools and Methodology

The vendor did a phenomenal job from an outsource perspective. They learned quickly and were high quality....

May 2020
(0)
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Director

Other Observations

The vendor’s inpatient coding is a little on the costly side, but it is still more reasonable than...

May 2020
(0)
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