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Atos Outsourced Coding Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

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mac.boyter@klasresearch.com

 
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Outsourced Coding 2020: Which Firms Deliver Quality and Value?
Outsourced Coding 2020:
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December 2020
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User Commentary

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Manager

Atos' invoice process could be a little bit cleaner. Other than that, Atos is okay. Sometimes, when...

Jun 2021
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Manager

In terms of productivity, there maybe were some weeks when Atos really exceeded expectations, but I...

Jun 2021
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Manager

The responses from the director could be a little bit better. The firm does just fine, but then...

Jun 2021
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Manager

The managers from Atos work directly with the coders. Atos stays abreast of the most current...

May 2021
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Manager

The reason Atos wasn't doing well before had more to do with what information was made available to...

May 2021
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Manager

Atos provides resources when we need them even if we don't use the resources for a while. When we...

May 2021
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Director

The coding productivity from Atos is really good. That actually has gone up. As the coders have...

Dec 2020
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Director

Atos has taken our feedback on certain validations that we were getting on the accounts that they...

Dec 2020
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Director

Atos listens. They meet with us and treat us as partners. We respect each other. In general, Atos is...

Dec 2020
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Director

Atos executes a bit on the slow side.

Dec 2020
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Director

We can monitor everything, and there is problem resolution if there are problems. There is no such...

Dec 2020
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Director

The productivity with Atos is really good. The coders we have are really good. The offshore coders...

Dec 2020
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Director

When we first started with Atos, I wasn't really keen on the idea of having offshore coders. There...

Nov 2020
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Director

Anybody who gives a vendor the highest score is probably lying because, for the most part, we don’t...

Nov 2020
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Director

Atos does very well at managing the coders. They are on top of things. If we need something, they...

Nov 2020
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Director

There is always something that could be done better as far as getting our money’s worth goes, but we...

Nov 2020
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Director

We don’t address a lot of the coders directly because they are in a different time zone. For most...

Nov 2020
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Director

I would recommend Atos. For the most part, they set themselves up for success. They have onshore and...

Nov 2020
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Director

During the COVID-19 crisis, there have been a few bumps that we have had to work together as...

Nov 2020
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Director

Atos' coding quality is excellent. They are very good about regularly doing quality audits and...

Nov 2020
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Director

We get a weekly email from our contact about what is going on. We know whether someone is sick or...

Nov 2020
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Director

Atos' consultants have been on our account for years, and I would rate them highly. We know them so...

Nov 2020
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Director

Considering that COVID-19 was a huge change to how we did our work and caused a drop in volumes,...

Nov 2020
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Director

We always have senior management people on our regular calls. They give us the attention that I feel...

Nov 2020
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Director

There are a lot of things that Atos does well. It would be nice to have productivity and quality...

Nov 2020
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Director

We have been a long-term partner with Atos. We discontinued with all of our service vendors when...

Nov 2020
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Director

Atos is just offshore now. That is not something that works with all vendors, but at this current...

Nov 2020
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Director

I would call the vendor a partner. Atos achieved that level of partnership a few years ago with the...

Nov 2020
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Manager

We don’t have many coders from Atos, so our account isn't one that they are going to put a lot of...

Oct 2020
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Director

Atos does not avoid charging for every little thing, but they didn’t used to be like that.

Sep 2020
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Director

Atos’ consultants are pretty attentive, and I am pretty satisfied with them. The executives call me...

Sep 2020
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Manager

Atos is awesome, and they are excellent at what they do. They are quick about returning the charts...

Sep 2020
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Manager

Some work is done offshore by Atos. Once, we had to get somebody to do the work because the offshore...

Sep 2020
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Manager

Honestly, Atos is doing a great job. I can't think of any improvements that Atos needs to make. I...

Sep 2020
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Manager

Atos is so great. They work so well with us. They never complain about anything. Atos codes...

Sep 2020
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Director

We have had a very good experience with Atos. The coding quality has been very good compared to that...

Sep 2020
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Director

Atos has been pretty consistent in terms of the coders we have had. We haven't had a huge amount of...

Sep 2020
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Director

Atos has supported us during COVID-19 by providing us with additional onshore coders since we can't...

Sep 2020
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Director

It doesn't matter what level we work at. I have always been very lucky with getting a response from...

Sep 2020
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