BESLER Underpayment Recovery Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
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User Commentary
Relationship, Services
BESLER does a little work for us. For what they do, the process is seamless. I don’t have any problems....
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Relationship
I reached out to BESLER to see whether they offer certain services. There is supposed to be a client...
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Loyalty
BESLER is definitely part of our long-term plans because right now, we have a good internal process,...
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Relationship
BESLER has been very helpful and transparent about some of the methodology they use, and that has...
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Relationship
BESLER’s people that we have been working with have been great. We did just learn that some key...
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Relationship
BESLER has been with our organization for many years. They are a high-performing firm. They deliver...
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Relationship, Operations, Services, Value
Sometimes BESLER’s suggestions don't really match our supporting information. We have had a couple...
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Loyalty, Value
Typically, with any opportunities that BESLER suggests, we get our money’s worth. If we rebill, we...
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Operations, Services
There have been a few opportunities that we have questioned. We had a denial where we were under the...
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Loyalty, Relationship, Value
I would absolutely recommend the firm if someone were looking for the security of having someone...
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Relationship, Services
BESLER pulled together a summary of where we didn't agree and what the specific cases looked like...
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Operations, Value
The reporting is good. It is short and sweet and gives us what we need. And BESLER has met our...
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Relationship, Services
BESLER has always been responsive to our desire to sit and talk about certain things. The...
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Loyalty, Operations, Services
It is a good concept to have somebody take a second look at things. If I were buying the service...
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Operations, Value
There are some opportunities for improvement in how well BESLER identifies opportunities for us to...
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Loyalty, Services
BESLER always lets us know about other services and asks whether we want to look at them to see...
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Operations
BESLER could improve by looking at things more deeply to make sure we are not missing any...
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Relationship, Operations
Things are hard for BESLER because they are not our primary firm that handles the transfer DRG. So...
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Loyalty, Relationship, Services, Value
We never really have any issues with BESLER. They always deliver what they need to. We have a good...
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Loyalty, Value
If we didn't use the firm, we would be losing money. For the complexity of stuff that they have to...
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Relationship, Operations, Services
My experience has been excellent. BESLER has been one of our best firms. We have never had a problem...
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Relationship, Services
BESLER’s staff members are all pretty proficient in the Medicare language, Medicare documentation,...
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Loyalty, Value
It is hard to say the firm exceeds our expectations because we don't know what is out there for...
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Loyalty, Relationship
The interaction with us is limited to certain stuff. So from what I'm working with, I would rate the...
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Loyalty, Operations, Value
The firm is better now because they are digging in and finding circumstances that give better data....
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Loyalty, Operations
I would buy the service again, and I'm sure my boss and our director would feel the same way because...
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Value
With BESLER, we have money we would never have been able to obtain if it were not for them. Even...
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Relationship
BESLER has given us some ideas on how we could improve our internal processes, and those...
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Loyalty
I expect our new leaders to continue using the services.
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Loyalty, Relationship
We are pleased with BESLER, so we plan on keeping them. I can't speak for down the road. There is...
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Relationship
BESLER is much more knowledgeable than we are. They can go through old accounts and make sure that...
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Relationship, Operations
I like the underpayment portion of the relationship with BESLER because it is not a very...
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Relationship, Operations, Services
BESLER was highly recommended by a colleague, and the firm truly does stand for what they say. They...
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Relationship
I have not encountered anything with BESLER in the two years I have been dealing with them that has...
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Value
BESLER is very reasonable, and they work with us. Their pricing structure is to take a small...
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Loyalty, Relationship, Services
I have been very satisfied with the performance of BESLER. The partnership is positive and produces...
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Services
I'm very happy with BESLER on the DRG transfer side. BESLER goes behind the scenes and does all the...
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Relationship
Anytime we have problems, we can reach right out. We have a very good relationship with BESLER....
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Relationship
With working with the vendor, the customer should make sure their internal data is ready to go....
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Loyalty, Relationship
We have had a good working relationship with BESLER, and they have done good work for us. They are...
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Relationship
BESLER has always exceeded our expectations from the beginning. Their reports are very timely, and I...
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Value
BESLER is contingent, but they don't ding us on things that they provide outside of the scope, so...
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Loyalty, Operations, Value
We chose BESLER because of cost, as well as their performance in other areas. We have been extremely...
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Commentary Summary
Comment Type Breakout