BESLER Underpayment Recovery Services Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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User Commentary

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Manager

Relationship

BESLER exceeds our expectations because they have a team of experts, and they provide data to us in...

Feb 2024
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Manager

Value

Working with BESLER has significantly transformed our healthcare institution's approach to managing...

Feb 2024
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Manager

Relationship

One of the most impressive aspects of our partnership with BESLER is their responsiveness. Whether...

Feb 2024
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Manager

Value

Financially, BESLER's services are highly competitive. They offer rates that are more favorable than...

Feb 2024
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Manager

Relationship

BESLER is very knowledgeable. When we seek advice on DRG-related queries, BESLER is quick to provide...

Feb 2024
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Manager

Services

BESLER seamlessly integrates their services with our systems. This is exemplified by their note...

Feb 2024
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Manager

Relationship

BESLER's proactive approach to technology and communication, especially their familiarity with one...

Feb 2024
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Director

Relationship

BESLER is a very easy vendor to partner with, and they seem to have an open mind when we approach...

Jan 2024
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Director

Relationship

When an organization partners with BESLER, BESLER takes on most of the workload. There is very...

Jan 2024
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Director

Value

BESLER has done an excellent job for us. We have been able to recover net cash through the hospital,...

Jan 2024
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Director

Relationship, Services

What I like about BESLER is that they make things very simple. We don't have to do anything other...

Jan 2024
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Director

Relationship

It took us a while to make sure BESLER scheduled regular meetings to go over reports and what they...

Jan 2024
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Director

Relationship

When we reach out to BESLER with questions, they get back to us very quickly. They don’t have a lot...

Jan 2024
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Manager

Relationship, Services

We are very happy with BESLER’s work, and we have expanded it to include a different project. They...

Dec 2023
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Director

Value, Value

BESLER has been a good firm. I wish the rest of the firms we dealt with were like BESLER. We are...

Dec 2023
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Director

Relationship, Relationship

A few years ago, for the transfer DRG piece, we started a regular update via video call regarding...

Dec 2023
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Director

Value, Value

BESLER avoids charging us for every little thing for the most part. When we have billing issues with...

Oct 2023
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Director

Relationship, Relationship

BESLER meets our expectations. Their system is almost like a catch-all. The vendor does a lot of...

Oct 2023
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Director

Relationship, Relationship

BESLER is very detailed when it comes to analysis and support. Their support is fantastic. We can...

Oct 2023
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Director

Operations, Services, Services

When BESLER does their billing, they should tie it back to their contracts. Their billing isn't...

Oct 2023
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Director

Relationship, Relationship

We would like more understanding of BESLER’s strategic road map. We want to know what innovations...

Sep 2023
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Director

Relationship, Relationship

Overall, BESLER has done a nice job, and we have used them for some time. We would like more...

Sep 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

We would like to see more customer success management from BESLER. We want them to look for new ways...

Sep 2023
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Director

Operations, Operations

For things to improve with BESLER, we might need more visibility into some of the analytics about...

Sep 2023
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Director

Relationship, Relationship

BESLER does really great work. Every time we meet with BESLER, they come with something to discuss;...

Sep 2023
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Director

Relationship, Relationship

There has been a small change in staffing at BESLER, and that is just the nature of the workforce...

Sep 2023
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Director

Relationship, Relationship

I appreciate BESLER's services in terms of their review of our inpatient claims. They have a good...

Sep 2023
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Director

Relationship, Relationship

Things become worrisome when someone from BESLER who has been in place with us for a while leaves...

Sep 2023
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Director

Loyalty, Loyalty, Value, Value

We had BESLER go back and evaluate our DRG transfers to see whether we were getting paid...

Aug 2023
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Director

Relationship, Relationship, Services, Services

BESLER’s process is pretty cut and dry, but I don't see a lot of strategic planning for them that...

Aug 2023
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Director

Value, Value

We pay the contingency fee with BESLER. I can't say that I am deep in the weeds with BESLER in terms...

Aug 2023
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Director

Relationship, Relationship

BESLER does well with their reactive or response time. If I send them an email today or have to call...

Aug 2023
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Director

Relationship, Relationship

We have always had a good relationship with BESLER. They are very responsive, and they tend to be...

Aug 2023
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Director

Relationship, Relationship, Services, Services

We did make a major effort with BESLER months ago about making sure the discharge status code was...

Aug 2023
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Director

Relationship, Relationship

BESLER has always been very customer focused and responsive, and their reports are good. The firm...

Aug 2023
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Director

Relationship, Relationship, Value, Value

BESLER has worked with us financially in the past and has recognized that we are under a crunch...

Aug 2023
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Director

Loyalty, Loyalty

BESLER did a good job with what we used them for, but we moved some work away from BESLER because we...

Aug 2023
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Director

Relationship, Relationship, Value, Value

Truthfully, BESLER exceeds our expectations, and that is why we have had a fairly long-term...

Aug 2023
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Director

Services, Services, Services, Services

I wish the firm’s work were turned around closer to a patient's discharge date. Our claims have to...

Aug 2023
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Director

Services, Services

The firm is very good in regard to solving problems, but they can be a little pushy and overzealous...

Aug 2023
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Director

Relationship, Relationship, Relationship, Relationship

The firm’s people are extraordinarily responsive. We can reach out to them for anything, and they...

Aug 2023
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Director

Value, Value, Value, Value

I got exactly what I paid for from BESLER and exactly what I contracted for. I can't say anything...

Aug 2023
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Director

Operations, Operations, Operations, Operations

BESLER has a really great implementation that is very easy on the client. They don't require a lot...

Aug 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

I really appreciate BESLER’s coding accuracy on the discharge status. The coding for DRGs also seems...

Jul 2023
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Manager

Relationship, Relationship, Relationship

BESLER is very knowledgeable about the business that they are in, and they are good with...

Jun 2023
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Director

Value, Value, Value

I don't think there is anything unfair about BESLER’s charges, but the firm doesn’t give me anything...

Jun 2023
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Director

Relationship, Relationship, Relationship

We have constraints on BESLER, but in the areas where the firm is working, the firm is doing a great...

Jun 2023
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Director

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

Our work with BESLER has been pretty straightforward, so most parts of the project with them have...

Jun 2023
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Director

Value, Value, Value

I haven't checked the market recently, but the percentage we are paying for BESLER’s service seems a...

Jun 2023
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Director

Services, Services, Value

BESLER’s billing is hard to decipher. Their billing portal is not very clean, and it seems as if I...

Jun 2023
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CFO

Relationship, Relationship, Relationship

We have experienced some issues with one of our groups, and BESLER has worked with me diligently to...

May 2023
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CFO

Relationship, Operations, Operations, Operations

The biggest issue we have is the training. BESLER is getting back to helping us get the right...

May 2023
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CFO

Relationship, Relationship, Relationship, Value, Value, Value

BESLER has been very forthcoming and open with us. They have always answered all of our questions...

May 2023
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VP/Other Executive

Relationship, Relationship, Relationship

The vendor finds more than I thought they would with their software, and they are knowledgeable in...

May 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Value

I feel like BESLER is not as much of a team partner when it comes to their commission rates. They...

May 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

BESLER does a great job with DRG transfers. The firm is almost transparent with us about doing their...

Apr 2023
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Director

Value, Value, Value

BESLER is trying to sell to us all the time.

Apr 2023
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Director

Relationship, Relationship, Relationship

BESLER honestly does what they say they are going to do. The firm says that they are going to...

Apr 2023
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Manager

Relationship, Relationship

We have regular meetings with BESLER, and they always present their performance reports. We talk...

Apr 2023
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Manager

Relationship, Relationship, Operations, Operations

BESLER provides monthly webinars about transfer DRGs. They always keep us up-to-date. If we want to...

Apr 2023
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Manager

Relationship, Relationship

BESLER tries to be competitive with their contingency piece and things like that. They can probably...

Apr 2023
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Manager

Relationship

We have minimum interaction with BESLER. We do a lot of things in-house and primarily use BESLER as...

Mar 2023
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Manager

Relationship

We have not had any problems with BESLER at all, and they have been very helpful with the reports...

Mar 2023
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Manager

Relationship

I have never had a problem reaching out to BESLER and receiving data. I really enjoy working with...

Mar 2023
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