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BESLER Underpayment Recovery Services
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Mollie Hunt
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KLAS Research Director - Mollie Hunt
 
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Revenue Integrity/Underpayment Services 2022: Finding the Firm That’s Right for Your Organization
Revenue Integrity/Underpayment Services 2022:
Finding the Firm That’s Right for Your Organization
April 2022
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User Commentary

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Director

Loyalty, Loyalty, Value, Value

We had BESLER go back and evaluate our DRG transfers to see whether we were getting paid...

Aug 2023
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Director

Relationship, Relationship, Services, Services

BESLER’s process is pretty cut and dry, but I don't see a lot of strategic planning for them that...

Aug 2023
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Director

Value, Value

We pay the contingency fee with BESLER. I can't say that I am deep in the weeds with BESLER in terms...

Aug 2023
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Director

Relationship, Relationship

BESLER does well with their reactive or response time. If I send them an email today or have to call...

Aug 2023
||
(0)
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Director

Relationship, Relationship

We have always had a good relationship with BESLER. They are very responsive, and they tend to be...

Aug 2023
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Director

Relationship, Relationship, Services, Services

We did make a major effort with BESLER months ago about making sure the discharge status code was...

Aug 2023
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Director

Relationship, Relationship

BESLER has always been very customer focused and responsive, and their reports are good. The firm...

Aug 2023
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Director

Relationship, Relationship, Value, Value

BESLER has worked with us financially in the past and has recognized that we are under a crunch...

Aug 2023
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Director

Loyalty, Loyalty

BESLER did a good job with what we used them for, but we moved some work away from BESLER because we...

Aug 2023
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Director

Relationship, Relationship, Value, Value

Truthfully, BESLER exceeds our expectations, and that is why we have had a fairly long-term...

Aug 2023
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Director

Services, Services, Services, Services

I wish the firm’s work were turned around closer to a patient's discharge date. Our claims have to...

Aug 2023
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Director

Services, Services

The firm is very good in regard to solving problems, but they can be a little pushy and overzealous...

Aug 2023
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Director

Relationship, Relationship, Relationship, Relationship

The firm’s people are extraordinarily responsive. We can reach out to them for anything, and they...

Aug 2023
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Director

Value, Value, Value, Value

I got exactly what I paid for from BESLER and exactly what I contracted for. I can't say anything...

Aug 2023
||
(0)
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Director

Operations, Operations, Operations, Operations

BESLER has a really great implementation that is very easy on the client. They don't require a lot...

Aug 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

I really appreciate BESLER’s coding accuracy on the discharge status. The coding for DRGs also seems...

Jul 2023
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Manager

Relationship, Relationship, Relationship

BESLER is very knowledgeable about the business that they are in, and they are good with...

Jun 2023
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Director

Value, Value, Value

I don't think there is anything unfair about BESLER’s charges, but the firm doesn’t give me anything...

Jun 2023
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Director

Relationship, Relationship, Relationship

We have constraints on BESLER, but in the areas where the firm is working, the firm is doing a great...

Jun 2023
||
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Director

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

Our work with BESLER has been pretty straightforward, so most parts of the project with them have...

Jun 2023
||
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Director

Value, Value, Value

I haven't checked the market recently, but the percentage we are paying for BESLER’s service seems a...

Jun 2023
||
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Director

Services, Services, Value

BESLER’s billing is hard to decipher. Their billing portal is not very clean, and it seems as if I...

Jun 2023
||
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CFO

Relationship, Relationship, Relationship

We have experienced some issues with one of our groups, and BESLER has worked with me diligently to...

May 2023
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CFO

Relationship, Operations, Operations, Operations

The biggest issue we have is the training. BESLER is getting back to helping us get the right...

May 2023
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CFO

Relationship, Relationship, Relationship, Value, Value, Value

BESLER has been very forthcoming and open with us. They have always answered all of our questions...

May 2023
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(0)
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VP/Other Executive

Relationship, Relationship, Relationship

The vendor finds more than I thought they would with their software, and they are knowledgeable in...

May 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Relationship, Value

I feel like BESLER is not as much of a team partner when it comes to their commission rates. They...

May 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

BESLER does a great job with DRG transfers. The firm is almost transparent with us about doing their...

Apr 2023
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Director

Value, Value, Value

BESLER is trying to sell to us all the time.

Apr 2023
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Director

Relationship, Relationship, Relationship

BESLER honestly does what they say they are going to do. The firm says that they are going to...

Apr 2023
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Manager

Relationship, Relationship

We have regular meetings with BESLER, and they always present their performance reports. We talk...

Apr 2023
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Manager

Relationship, Relationship, Operations, Operations

BESLER provides monthly webinars about transfer DRGs. They always keep us up-to-date. If we want to...

Apr 2023
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Manager

Relationship, Relationship

BESLER tries to be competitive with their contingency piece and things like that. They can probably...

Apr 2023
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Manager

Relationship

We have minimum interaction with BESLER. We do a lot of things in-house and primarily use BESLER as...

Mar 2023
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Manager

Relationship

We have not had any problems with BESLER at all, and they have been very helpful with the reports...

Mar 2023
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(0)
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Manager

Relationship

I have never had a problem reaching out to BESLER and receiving data. I really enjoy working with...

Mar 2023
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(0)
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Director

Relationship, Value

BESLER is reviewing any potential issues for areas where we maybe got overpaid by the government....

Feb 2023
||
(0)
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Director

Relationship, Value

We have used BESLER, and they have always been very competent. We had an issue that required going...

Feb 2023
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Director

Services

The only area of improvement with BESLER is that they send us information on a shared file. I know...

Feb 2023
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(0)
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Director

Relationship

BESLER's services have always been easy and without issues. I have never had any complaints. The...

Feb 2023
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Analyst/Coordinator

Relationship

When we first do something, we hope that BESLER is going to sense what is right. We have been pretty...

Feb 2023
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(0)
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Analyst/Coordinator

Relationship

The firm’s staff is very friendly, and when I ask them something or email them, they get back to me...

Feb 2023
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(0)
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Analyst/Coordinator

Relationship

We work with the firm. They send us what they need, and the faster we can get them data, the faster...

Feb 2023
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Analyst/Coordinator

Relationship

BESLER always gives us good advice and good lawyers who are involved in group appeals. If something...

Feb 2023
||
(0)
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Analyst/Coordinator

Value

I can see price gouging in the reports from other firms, but BESLER has kept their rates steady over...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship, Value

If someone were looking to maximize reimbursement, BESLER would be an excellent place to get...

Feb 2023
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(0)
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Director

Relationship, Services

We don't really have problems with BESLER’s involvement, and I like that the firm is able to...

Feb 2023
||
(0)
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Director

Services

BESLER has been successful at identifying underpayments better than other firms we have worked with....

Feb 2023
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(0)
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Director

Value

Recently, there was a lack of communication on the administrative side regarding how BESLER issues...

Feb 2023
||
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Director

Relationship, Value

BESLER is finding additional collections for us. They give us a lot of information and are helpful...

Jan 2023
||
(0)
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Director

Relationship, Services

If BESLER touches a claim and the entire original payment is retracted because of something not...

Jan 2023
||
(0)
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Director

Relationship

BESLER is very consistent. They have quite a bit of stability in their analytics staff, and they...

Jan 2023
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(0)
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Director

Value

What BESLER does for us is pretty limited, and I would not rate them as a great firm. Some other...

Dec 2022
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(0)
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Director

Relationship

BESLER doesn't communicate with us very well. We give them claims on a regular basis, but they don't...

Dec 2022
||
(0)
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Director

Services

BESLER really rolls with claims management service guidelines and billing, and their data is spot on....

Nov 2022
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(0)
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Director

Services, Value

The firm has found a really good niche, especially with diagnosis-related group transfers. We would...

Nov 2022
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Director

Relationship, Services

We think BESLER is doing a great job, and we really appreciate their partnership and their specialty...

Nov 2022
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(0)
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Manager

Value

BESLER’s cost structure is reasonable. Their services have given us a significant net revenue...

Sep 2022
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Manager

Relationship

We have meetings with the firm to go over any results. We see frequent emails from them, and...

Sep 2022
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