BESLER Underpayment Recovery Services Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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User Commentary

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Manager

Relationship

BESLER is very knowledgeable in what they do, and they are always abreast of all the changes that...

Jul 2024
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Manager

Relationship

BESLER brings all their people to the table, and we never have any issues there, even when we meet....

Jul 2024
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Manager

Relationship

We have loved BESLER, and I only have good things to say about them. We love that we have a more...

Jul 2024
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Director

Relationship, Services, Value

We were notified on a regular basis about what BESLER recovered, so I had no issues. They were very...

Jun 2024
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Director

Loyalty, Relationship

When our organization is selecting an underpayment recovery services firm, the primary factors that...

Jun 2024
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VP/Other Executive

Relationship

BESLER has done good work in underpayment recovery, so we haven’t really had to revisit selecting a...

May 2024
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Director

Relationship, Services

BESLER is great at diagnosis-related group transfer work, and they are fairly innovative. I have...

May 2024
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Director

Relationship, Services

BESLER is pretty good at identifying opportunities to improve our internal processes. They are...

May 2024
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Director

Relationship

BESLER is very good about their strategic ability. We have had a long, outstanding relationship with...

May 2024
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Director

Loyalty, Relationship

The BESLER engagement is good, and that is why I stay with them. They do a good job with DRG...

May 2024
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Director

Relationship, Services

I get reports from BESLER regularly about how they are doing, and I get additional data with things...

May 2024
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Director

Relationship, Value

We have had a good relationship with BESLER for years, and the reality is that they don't charge for...

May 2024
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Director

Relationship, Services

BESLER is doing a fine job. The firm looks for changes in discharge disposition and scans Medicare...

May 2024
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Director

Loyalty, Services

From an innovation perspective, I think BESLER is working to get the best data they can from...

May 2024
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Director

Relationship

BESLER’s service runs very well. We don't have much need for the firm's executive folks, but we have...

May 2024
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CFO

Relationship, Operations

We are expanding a few roles with BESLER. I have had nothing but good responses from them, and that...

Apr 2024
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CFO

Relationship

There isn’t really anything BESLER could do to improve because we have such a good relationship. If...

Apr 2024
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Director

Relationship

If something comes up or I have a question, I reach out, and the firm is really good at taking...

Mar 2024
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Director

Services

If a patient undergoes a procedure such as hip surgery, Medicare aims to avoid duplicate payments...

Mar 2024
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Director

Relationship

In terms of the firm's reporting and their ability to explain it, I'm very impressed. When the firm...

Mar 2024
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Director

Relationship

We probably haven't had a serious discussion with BESLER about improving our internal processes....

Mar 2024
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Director

Relationship, Services

The firm is very innovative because once we give them their data, they pretty much do what they need...

Mar 2024
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Director

Relationship, Services

BESLER has top-notch staff members, and they are the best at the Medicare piece of underpayment...

Mar 2024
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Director

Relationship, Services

BESLER is very limited based on what we give them. If they had full range, they would exceed our...

Mar 2024
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Director

Relationship

If someone asked me about BESLER, I would tell them that the firm is extremely knowledgeable and...

Mar 2024
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Manager

Relationship

BESLER doesn’t just send us the reports; they also meet with us regularly to go over every aspect of...

Mar 2024
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Manager

Relationship

BESLER is really good at the work that they do for us, and we have a good relationship with them....

Mar 2024
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Manager

Relationship

BESLER is a great organization, and we would recommend them without a doubt. We have been with them...

Mar 2024
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Manager

Relationship

From what I can see with the type of business BESLER is in, they are definitely very innovative....

Mar 2024
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Manager

Relationship

There are things that we don’t have knowledge about that BESLER is really good at. They fill us in...

Mar 2024
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VP/Other Executive

Relationship, Value

We like that BESLER is finding money for us. Most of the time, we agree with what they recommend....

Mar 2024
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VP/Other Executive

Value

BESLER's invoices were a bit of a challenge. I had to have more oversight on their invoices and...

Mar 2024
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VP/Other Executive

Value

BESLER charges a lot. They think their product is worth more than the industry standard. I don't...

Mar 2024
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VP/Other Executive

Relationship

The firm has had some inconsistency with staffing. They are not always diligent in ensuring they get...

Mar 2024
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Director

Relationship, Services

BESLER does a great job with DRG transfers. They take on the work and report on it. We have very...

Mar 2024
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Director

Relationship, Value

The process with BESLER is pretty seamless. I don't hear from them much. Every so often, they might...

Mar 2024
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Director

Services

I would say BESLER meets expectations. They would have to do something really big to exceed...

Mar 2024
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Director

Loyalty, Relationship

We are very happy with BESLER. They have done a really solid, consistent job for us. They are very...

Feb 2024
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Director

Relationship

BESLER is really responsive. They set up and come prepared for our regular updates. They respond to...

Feb 2024
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Manager

Relationship

BESLER exceeds our expectations because they have a team of experts, and they provide data to us in...

Feb 2024
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Manager

Value

Working with BESLER has significantly transformed our healthcare institution's approach to managing...

Feb 2024
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Manager

Relationship

One of the most impressive aspects of our partnership with BESLER is their responsiveness. Whether...

Feb 2024
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Manager

Value

Financially, BESLER's services are highly competitive. They offer rates that are more favorable than...

Feb 2024
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Manager

Relationship

BESLER is very knowledgeable. When we seek advice on DRG-related queries, BESLER is quick to provide...

Feb 2024
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Manager

Services

BESLER seamlessly integrates their services with our systems. This is exemplified by their note...

Feb 2024
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Manager

Relationship

BESLER's proactive approach to technology and communication, especially their familiarity with one...

Feb 2024
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Director

Relationship

BESLER is a very easy vendor to partner with, and they seem to have an open mind when we approach...

Jan 2024
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Director

Relationship

When an organization partners with BESLER, BESLER takes on most of the workload. There is very...

Jan 2024
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Director

Value

BESLER has done an excellent job for us. We have been able to recover net cash through the hospital,...

Jan 2024
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Director

Relationship, Services

What I like about BESLER is that they make things very simple. We don't have to do anything other...

Jan 2024
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Director

Relationship

It took us a while to make sure BESLER scheduled regular meetings to go over reports and what they...

Jan 2024
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Director

Relationship

When we reach out to BESLER with questions, they get back to us very quickly. They don’t have a lot...

Jan 2024
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Manager

Relationship, Services

We are very happy with BESLER’s work, and we have expanded it to include a different project. They...

Dec 2023
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Director

Value

BESLER has been a good firm. I wish the rest of the firms we dealt with were like BESLER. We are...

Dec 2023
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Director

Relationship

A few years ago, for the transfer DRG piece, we started a regular update via video call regarding...

Dec 2023
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Director

Value

BESLER avoids charging us for every little thing for the most part. When we have billing issues with...

Oct 2023
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Director

Relationship

BESLER meets our expectations. Their system is almost like a catch-all. The vendor does a lot of...

Oct 2023
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Director

Relationship

BESLER is very detailed when it comes to analysis and support. Their support is fantastic. We can...

Oct 2023
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Director

Operations, Services

When BESLER does their billing, they should tie it back to their contracts. Their billing isn't...

Oct 2023
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Director

Relationship

We would like more understanding of BESLER’s strategic road map. We want to know what innovations...

Sep 2023
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Director

Relationship

Overall, BESLER has done a nice job, and we have used them for some time. We would like more...

Sep 2023
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Director

Loyalty, Relationship

We would like to see more customer success management from BESLER. We want them to look for new ways...

Sep 2023
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Director

Operations

For things to improve with BESLER, we might need more visibility into some of the analytics about...

Sep 2023
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Director

Relationship

BESLER does really great work. Every time we meet with BESLER, they come with something to discuss;...

Sep 2023
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Director

Relationship

There has been a small change in staffing at BESLER, and that is just the nature of the workforce...

Sep 2023
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Director

Relationship

I appreciate BESLER's services in terms of their review of our inpatient claims. They have a good...

Sep 2023
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Director

Relationship

Things become worrisome when someone from BESLER who has been in place with us for a while leaves...

Sep 2023
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Director

Loyalty, Value

We had BESLER go back and evaluate our DRG transfers to see whether we were getting paid...

Aug 2023
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Director

Relationship, Services

BESLER’s process is pretty cut and dry, but I don't see a lot of strategic planning for them that...

Aug 2023
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Director

Value

We pay the contingency fee with BESLER. I can't say that I am deep in the weeds with BESLER in terms...

Aug 2023
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Director

Relationship

BESLER does well with their reactive or response time. If I send them an email today or have to call...

Aug 2023
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Director

Relationship

We have always had a good relationship with BESLER. They are very responsive, and they tend to be...

Aug 2023
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Director

Relationship, Services

We did make a major effort with BESLER months ago about making sure the discharge status code was...

Aug 2023
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Director

Relationship

BESLER has always been very customer focused and responsive, and their reports are good. The firm...

Aug 2023
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Director

Relationship, Value

BESLER has worked with us financially in the past and has recognized that we are under a crunch...

Aug 2023
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Director

Loyalty

BESLER did a good job with what we used them for, but we moved some work away from BESLER because we...

Aug 2023
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Director

Relationship, Value

Truthfully, BESLER exceeds our expectations, and that is why we have had a fairly long-term...

Aug 2023
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Director

Services

I wish the firm’s work were turned around closer to a patient's discharge date. Our claims have to...

Aug 2023
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Director

Services

The firm is very good in regard to solving problems, but they can be a little pushy and overzealous...

Aug 2023
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Director

Relationship

The firm’s people are extraordinarily responsive. We can reach out to them for anything, and they...

Aug 2023
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Director

Value

I got exactly what I paid for from BESLER and exactly what I contracted for. I can't say anything...

Aug 2023
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Director

Operations

BESLER has a really great implementation that is very easy on the client. They don't require a lot...

Aug 2023
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