PrivacyPro Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
Loyalty, Relationship
Ever since the product has been under new ownership, the vendor hasn’t really been advancing the...
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Relationship
Any bad score I have for PrivacyPro is really just a result of drop-in customer service and customer...
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Product
PrivacyPro is unable to truly identify inappropriate access outside of family members. PrivacyPro...
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Product, Value
PrivacyPro is a fairly pricey system. For the most part, it is identifying self-accesses and family...
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Operations, Product
One of our new employees was able to jump in on PrivacyPro, so that is positive. The system is very...
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Product
One new feature in PrivacyPro is bundling, which is a folder system that helps us keep track of...
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Loyalty, Product
I really like the new features that Bluesight recently added. They are always adding new features....
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Loyalty, Relationship
The biggest change with Bluesight has been the change in leadership, but the transition has been...
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Loyalty
We have done an RFP to look at other solutions in the same arena, but PrivacyPro still seemed to be...
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Product, Value
We cannot do the work manually. There is no way on God's green earth. We can't hire enough people to...
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Loyalty, Relationship, Product
We used to be on the list of organizations for if someone wanted to know how to use PrivacyPro or to...
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Relationship
When I submit a ticket to Bluesight, I usually send an email to our point of contact. They thank me...
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Relationship
The multi-incident alert in PrivacyPro is not working very well. We have reached out to Bluesight...
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Culture
More often than not, we've been getting more sales pitches from Bluesight, and they don't really...
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Operations
Bluesight's training program was very vague, so I had to get into the system, maneuver around it,...
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Relationship, Product
Some of the workforce member specifics don't work right. That might have happened when the vendor...
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Loyalty
Bluesight is maybe part of our long-term plans. We're not looking for a new product because...
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Product
We are a little in flux, but I still tell people we like PrivacyPro. It's a valuable tool. In past...
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Loyalty
We thought that PrivacyPro was the top product on the market at the time, and we want to work with...
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Relationship, Product
Bluesight does show me their road map all the time, but it seems like things are getting kicked down...
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Relationship
The partnership with Bluesight is getting better. The solution capabilities are pretty strong....
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Loyalty, Relationship
When Protenus was purchased by Bluesight, things were bumpy at first. We lost our customer success...
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Product, Value
The outcomes we’ve seen from PrivacyPro are that the tool saves us time in the sense that it...
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Relationship, Product
Bluesight’s support is very responsive. I like the solution. It's very intuitive. The layout is...
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Product, Value
I rate PrivacyPro's ability to reduce manual workflows and save time a little lower, just because...
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Value
PrivacyPro is expensive for what we use it for because we don't use all of the features. If we did,...
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Relationship, Product
We use PrivacyPro for both internal and external audits. We audit our own stack, but we also audit...
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Product
PrivacyPro has been a set-it-and-forget-it kind of solution for us, so when it comes to innovation,...
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Product
We are such a unique use case that I don't think it makes sense for Bluesight to do this for us, but...
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Relationship
I rate Bluesight’s support a little lower because there have been a lot of staffing changes. When it...
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Loyalty, Product
Bluesight has made several improvements to the solution, like the multiprivacy incident things that...
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Operations
It's been a long time since I've had any training, but every time there's anything that's new or...
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Product
I tell other organizations how nice it is that PrivacyPro basically does all the work for us, so...
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Product
The OCR is the federal entity that governs HIPAA. They require that we report all breaches to them...
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Product, Value
PrivacyPro does find true positives when it is looking for them, so we have had faster...
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Loyalty, Relationship
We have renewed our contract with Bluesight, and we are not aware of a major competitor that has...
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Product
Historically, we would use the system for our audits. We still use it to help find things...
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Relationship, Product
We run into hiccups with keeping the daily data feeds working and coming in correctly with...
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Relationship, Product, Value
PrivacyPro is crazy expensive. I have lost a lot of time going into data issues with Bluesight and...
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Relationship
I have been disappointed with Bluesight’s support. They have sent emails to the wrong people or gone...
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Loyalty, Relationship
PrivacyPro helps us meet our requirements under HIPAA, but it has been better before. When it was...
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Relationship, Operations, Product
Sometimes when Bluesight rolls out new features, they just pop up a box and tell us that new...
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Relationship, Product
In the past, I was really pleased with the vendor as they were before; they did a great job. But we...
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Value
Bluesight's structure of costs has become less transparent since their acquisition of Protenus.
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Relationship
We feel like we are heard by the vendor, but not by the upper management. If we are cranky enough,...
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Culture, Product
If an organization has an EHR from Epic or only one EHR, this might be a good solution for them. I...
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Product
PrivacyPro is a good product. The vendor has made some recent changes to how some of the information...
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Product
Our violation list is pretty minimal. I report out every quarter, and we might have one or two...
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Product
PrivacyPro makes it very easy to review where our problems are and identify frequent names that come...
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Loyalty
We are still working things out because Bluesight just went through a transition. They either were...
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Loyalty, Product
PrivacyPro is very easy to use. The login is simple, reports are easy to pull, and the onboarding...
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Product
We are trying to get more detailed, drilled-down reports in PrivacyPro to make it easier to prepare...
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Operations
In terms of training, the old platform vendor had a university, and they offered an annual...
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Culture, Value
We want to look at another vendor, and they might end up becoming our long-term plan over Bluesight....
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Value
PrivacyPro is a great tool. I'm not the person controlling the budget. To me, PrivacyPro is a...
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Loyalty, Relationship
The initial product was great, but the innovation to current enhancements has not been super strong....
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Product
Overall, PrivacyPro is a solid product. And it certainly helps in evaluating privacy incidents and...
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Relationship
With the support, there are just small things where, for example, we can't say that we need help...
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Product
We are our own worst enemy regarding our satisfaction with the system’s alert-management...
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Relationship
With the acquisition, things have downshifted slightly. We had an incident where we put in a help...
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Relationship
We have had an issue around trying to restructure and reformat some things in PrivacyPro, and that...
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Relationship
My main contact at Bluesight is awesome and very attentive. They help us. There have been a lot of...
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Product
Bluesight has not made many changes to PrivacyPro or implemented suggested enhancements. We would...
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Operations
It would be helpful if Bluesight offered in-person training, but I really prefer clear, well-written...
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Product
PrivacyPro allows me to quickly view a user’s access for a specific patient, including where that...
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Product, Value
While working with PrivacyPro, we have seen a significant drop in people looking up other people's...
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Culture, Loyalty
A big reason for our move to PrivacyPro was that there were some changes in our contract terms that...
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Loyalty
We are switching EMRs, and Bluesight is so familiar with that process that they knew exactly what to...
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Product
There are some types of snooping where we have gone back to Bluesight and requested that they start...
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Relationship, Product, Value
We have found lots of violations over the years using PrivacyPro. It finds cases we would not...
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Relationship, Product
I love our CSM from Bluesight; they are wonderful to work with. However, there are a lot of places...
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Relationship
When Protenus got bought out by Bluesight, we definitely saw a decrease across the board in the...
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Relationship
When the vendor went from Protenus to Bluesight, we lost our customer service manager and...
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Product
PrivacyPro has allowed us to have more of a robust privacy program, specific to privacy monitoring....
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Relationship
Bluesight keeps their promises to a certain extent. Some product improvements have been pushed out a...
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Product
PrivacyPro monitors all types of snooping, but it is better at some than others, like coworker...
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Loyalty
We work hard with Bluesight to improve some things and make improvements to the algorithm in terms...
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Relationship
When the vendor was Protenus, I had more engagement with different levels of their organization....
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Value
PrivacyPro is pretty stable and reliable, and the design is easy to use. PrivacyPro helps because it...
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Loyalty, Relationship, Product
I'm a little torn on whether I would buy PrivacyPro again. We haven't looked at competitors yet....
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Product
We have a pretty robust auditing and monitoring system. They have multi-instance cases now, so we...
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Product
We have a lot of items on our wish list. We want to be able to do ad hoc reporting because...
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Product
For the most part, Protenus' functionality does meet our needs. There are some flukes here and...
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Relationship
We have a lot of calls with our Bluesight CSM, and we do check-ins here and there, but since the...
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Loyalty, Relationship, Product
Bluesight is going through a lot of changes within the organization. Since Protenus was acquired by...
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Relationship
For the most part, Bluesight does keep their promises. It is not like they don't keep promises, but...
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Operations
Everything related to training is through what Bluesight calls their PANDAS Habitat, which is like a...
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Relationship
I haven't worked with the Bluesight executives in a while. There have been a lot of changes, but we...
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Loyalty
When we were evaluating vendors, Bluesight was one of the only ones that had machine learning...
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Product
We are not using PrivacyPro as thoroughly as some other people are. If we were using the system a...
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Product
PrivacyPro is able to give us some real-time auditing insight for a large data set of individuals...
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Product
PrivacyPro is super easy to use. It does a lot of work for us. We recently moved from a manual...
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Loyalty, Product
PrivacyPro still has room for improvement. Occasionally, we will get something and not understand...
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Product
PrivacyPro is more advanced than another product that we use. PrivacyPro uses a higher level of AI....
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Operations
Bluesight does great with training. They actually have online resources and periodic webinars, and...
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Commentary Summary
Comment Type Breakout