PrivacyPro Commentary
Filtered view: All
Subject Expert
Shawn Howell
Engagement Partner
If you don't have a login, getting started is easy.
User Commentary
Value
Bluesight's structure of costs has become less transparent since their acquisition of Protenus.
Login or Create an Account to see details.
Relationship
We feel like we are heard by the vendor, but not by the upper management. If we are cranky enough,...
Login or Create an Account to see details.
Culture, Product
If an organization has an EHR from Epic or only one EHR, this might be a good solution for them. I...
Login or Create an Account to see details.
Product
PrivacyPro is a good product. The vendor has made some recent changes to how some of the information...
Login or Create an Account to see details.
Product
Our violation list is pretty minimal. I report out every quarter, and we might have one or two...
Login or Create an Account to see details.
Product
PrivacyPro makes it very easy to review where our problems are and identify frequent names that come...
Login or Create an Account to see details.
Loyalty
We are still working things out because Bluesight just went through a transition. They either were...
Login or Create an Account to see details.
Loyalty, Product
PrivacyPro is very easy to use. The login is simple, reports are easy to pull, and the onboarding...
Login or Create an Account to see details.
Product
We are trying to get more detailed, drilled-down reports in PrivacyPro to make it easier to prepare...
Login or Create an Account to see details.
Operations
In terms of training, the old platform vendor had a university, and they offered an annual...
Login or Create an Account to see details.
Culture, Value
We want to look at another vendor, and they might end up becoming our long-term plan over Bluesight....
Login or Create an Account to see details.
Value
PrivacyPro is a great tool. I'm not the person controlling the budget. To me, PrivacyPro is a...
Login or Create an Account to see details.
Loyalty, Relationship
The initial product was great, but the innovation to current enhancements has not been super strong....
Login or Create an Account to see details.
Product
Overall, PrivacyPro is a solid product. And it certainly helps in evaluating privacy incidents and...
Login or Create an Account to see details.
Relationship
With the support, there are just small things where, for example, we can't say that we need help...
Login or Create an Account to see details.
Product
We are our own worst enemy regarding our satisfaction with the system’s alert-management...
Login or Create an Account to see details.
Relationship
With the acquisition, things have downshifted slightly. We had an incident where we put in a help...
Login or Create an Account to see details.
Relationship
We have had an issue around trying to restructure and reformat some things in PrivacyPro, and that...
Login or Create an Account to see details.
Relationship
My main contact at Bluesight is awesome and very attentive. They help us. There have been a lot of...
Login or Create an Account to see details.
Product
Bluesight has not made many changes to PrivacyPro or implemented suggested enhancements. We would...
Login or Create an Account to see details.
Operations
It would be helpful if Bluesight offered in-person training, but I really prefer clear, well-written...
Login or Create an Account to see details.
Product
PrivacyPro allows me to quickly view a user’s access for a specific patient, including where that...
Login or Create an Account to see details.
Product, Value
While working with PrivacyPro, we have seen a significant drop in people looking up other people's...
Login or Create an Account to see details.
Culture, Loyalty
A big reason for our move to PrivacyPro was that there were some changes in our contract terms that...
Login or Create an Account to see details.
Loyalty
We are switching EMRs, and Bluesight is so familiar with that process that they knew exactly what to...
Login or Create an Account to see details.
Product
There are some types of snooping where we have gone back to Bluesight and requested that they start...
Login or Create an Account to see details.
Relationship, Product, Value
We have found lots of violations over the years using PrivacyPro. It finds cases we would not...
Login or Create an Account to see details.
Relationship, Product
I love our CSM from Bluesight; they are wonderful to work with. However, there are a lot of places...
Login or Create an Account to see details.
Relationship
When Protenus got bought out by Bluesight, we definitely saw a decrease across the board in the...
Login or Create an Account to see details.
Relationship
When the vendor went from Protenus to Bluesight, we lost our customer service manager and...
Login or Create an Account to see details.
Product
PrivacyPro has allowed us to have more of a robust privacy program, specific to privacy monitoring....
Login or Create an Account to see details.
Relationship
Bluesight keeps their promises to a certain extent. Some product improvements have been pushed out a...
Login or Create an Account to see details.
Product
PrivacyPro monitors all types of snooping, but it is better at some than others, like coworker...
Login or Create an Account to see details.
Loyalty
We work hard with Bluesight to improve some things and make improvements to the algorithm in terms...
Login or Create an Account to see details.
Relationship
When the vendor was Protenus, I had more engagement with different levels of their organization....
Login or Create an Account to see details.
Value
PrivacyPro is pretty stable and reliable, and the design is easy to use. PrivacyPro helps because it...
Login or Create an Account to see details.
Loyalty, Relationship, Product
I'm a little torn on whether I would buy PrivacyPro again. We haven't looked at competitors yet....
Login or Create an Account to see details.
Product
We have a pretty robust auditing and monitoring system. They have multi-instance cases now, so we...
Login or Create an Account to see details.
Product
We have a lot of items on our wish list. We want to be able to do ad hoc reporting because...
Login or Create an Account to see details.
Product
For the most part, Protenus' functionality does meet our needs. There are some flukes here and...
Login or Create an Account to see details.
Relationship
We have a lot of calls with our Bluesight CSM, and we do check-ins here and there, but since the...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Bluesight is going through a lot of changes within the organization. Since Protenus was acquired by...
Login or Create an Account to see details.
Relationship
For the most part, Bluesight does keep their promises. It is not like they don't keep promises, but...
Login or Create an Account to see details.
Operations
Everything related to training is through what Bluesight calls their PANDAS Habitat, which is like a...
Login or Create an Account to see details.
Relationship
I haven't worked with the Bluesight executives in a while. There have been a lot of changes, but we...
Login or Create an Account to see details.
Loyalty
When we were evaluating vendors, Bluesight was one of the only ones that had machine learning...
Login or Create an Account to see details.
Product
We are not using PrivacyPro as thoroughly as some other people are. If we were using the system a...
Login or Create an Account to see details.
Product
PrivacyPro is able to give us some real-time auditing insight for a large data set of individuals...
Login or Create an Account to see details.
Product
PrivacyPro is super easy to use. It does a lot of work for us. We recently moved from a manual...
Login or Create an Account to see details.
Loyalty, Product
PrivacyPro still has room for improvement. Occasionally, we will get something and not understand...
Login or Create an Account to see details.
Product
PrivacyPro is more advanced than another product that we use. PrivacyPro uses a higher level of AI....
Login or Create an Account to see details.
Operations
Bluesight does great with training. They actually have online resources and periodic webinars, and...
Login or Create an Account to see details.
Product, Value
The system is good at monitoring different types of snooping, like self or family member snooping....
Login or Create an Account to see details.
Product
We don't feel like PrivacyPro is catching certain things. It is missing department-mismatch...
Login or Create an Account to see details.
Loyalty, Operations
Bluesight could improve the timeliness of the implementation. There are some changes that they have...
Login or Create an Account to see details.
Value
My likelihood of recommending PrivacyPro to another hospital like ours is low. The system has some...
Login or Create an Account to see details.
Relationship
We have given Bluesight feedback on ways to enhance the system, and they have been very open to...
Login or Create an Account to see details.
Relationship
I would give the vendor's executive involvement a high rating, but that is only because of the...
Login or Create an Account to see details.
Relationship, Operations
The vendor is changing from Protenus to Bluesight, and we haven't had support since we lost our...
Login or Create an Account to see details.
Loyalty, Product
We need to demonstrate that we have effective monitoring. PrivacyPro certainly supports that goal,...
Login or Create an Account to see details.
Culture, Value
In groups, we have talked about our solution. I'm not embarrassed to put the system and who we use...
Login or Create an Account to see details.
Relationship
The vendor was trying to be proactive, but the problem was that they included me when I didn't need...
Login or Create an Account to see details.
Operations
I don't know that we have gotten any training from Bluesight. We were working with somebody at...
Login or Create an Account to see details.
Loyalty, Product
Our end users are comfortable with the product and now understand it. With the product...
Login or Create an Account to see details.
Product, Value
We have seen a lot of great outcomes. We could never have imagined being able to audit as much as we...
Login or Create an Account to see details.
Product
There have been some hindrances with the reporting pieces in PrivacyPro. The reporting doesn't get...
Login or Create an Account to see details.
Relationship, Product
When it comes to the ease of use of PrivacyPro, we can pretty much update things and do any of our...
Login or Create an Account to see details.
Relationship
We meet somewhat regularly with Bluesight, but there is not a ton that we accomplish in those meetings....
Login or Create an Account to see details.
Product
I think the solution's ability to monitor multiple types of snooping is pretty good. We see the...
Login or Create an Account to see details.
Loyalty
There is talk about multiple case categories that will be promoted. We are looking forward to seeing...
Login or Create an Account to see details.
Product
I would say that as long as we have workforce member demographic data that can be matched up with...
Login or Create an Account to see details.
Culture, Loyalty
I think that our contract for this solution ends next year. I think it is standard to look at what...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
I think the product is still solid. I just don’t know what the vendor's vision is, and I don’t know...
Login or Create an Account to see details.
Relationship
I like the product itself. I can’t really speak to what Bluesight is doing. They are pretty silent....
Login or Create an Account to see details.
Product
We were working with the vendor to really hone in on identifying coworkers using the solution. The...
Login or Create an Account to see details.
Relationship
I think having the solution puts the vendor in a more solid space in the privacy arena, but I’m not...
Login or Create an Account to see details.
Value
We have definitely received our money's worth for the solution over the years. I was doing this work...
Login or Create an Account to see details.
Product
Our office is focused on getting alerts relative to inappropriate access. All of our work in the...
Login or Create an Account to see details.
Loyalty, Relationship
We worked closely with Protenus to develop a project road map of what we wanted to implement with...
Login or Create an Account to see details.
Culture, Relationship, Operations
Bluesight is completely reactive. I would like them to reach out when they are thinking of making a...
Login or Create an Account to see details.
Product
PrivacyPro is decent at catching coworker snooping. The system's coworker and family member snooping...
Login or Create an Account to see details.
Relationship, Operations
As an organization, we have invested a lot in implementing the product, but the product hasn't been...
Login or Create an Account to see details.
Relationship
We have a list of applications that we have asked the vendor to integrate. We have also asked the...
Login or Create an Account to see details.
Loyalty, Product
The product's reliability is high. I don't have to worry about the product going down, and if it...
Login or Create an Account to see details.
Product
Some of the things Bluesight is selling are different than what Bluesight thinks they are selling....
Login or Create an Account to see details.
Product
I wish that the solution had more customization for case categories as well as sub-subtypes and...
Login or Create an Account to see details.
Operations
I would like to see more proactive training from the vendor, particularly when they release a new feature....
Login or Create an Account to see details.
Product, Value
We have had reduced functionality since we started using the solution, especially when it comes to...
Login or Create an Account to see details.
Loyalty, Relationship
Based on the little I have seen so far, I think that the service and support of the vendor's privacy...
Login or Create an Account to see details.
Relationship
Bluesight's acquisition of Protenus hasn't affected us much other than the fact that when we do talk...
Login or Create an Account to see details.
Relationship, Operations, Product
We have been live with PrivacyPro for a while now. It has been fine. We don't have a lot of...
Login or Create an Account to see details.
Product, Value
PrivacyPro improved our accuracy in terms of our continual privacy monitoring. Previously, we were...
Login or Create an Account to see details.
Relationship, Product
We haven't had any major hiccups with the move from Protenus to Bluesight. There was no loss in...
Login or Create an Account to see details.
Product
PrivacyPro has a very intuitive, simple interface. It is easy for users to navigate the system and...
Login or Create an Account to see details.
Relationship
We have regular meetings with Bluesight. We haven't had a ton of issues to really share yet, and...
Login or Create an Account to see details.
Product
The only thing that I would critique about the system would be its limited reporting functionality....
Login or Create an Account to see details.
Product
I would mark Bluesight down slightly because when we purchased the system and signed our agreement...
Login or Create an Account to see details.
Product
Bluesight's system is good at monitoring most things. It is really good at VIP and family member...
Login or Create an Account to see details.
Relationship, Operations
The transition from Protenus to Bluesight has been a little bumpy. We had a meet-and-greet with the...
Login or Create an Account to see details.
Relationship, Product
We have noticed some technical issues with PrivacyPro lately. There are glitches with the software...
Login or Create an Account to see details.
Culture, Loyalty, Value
One issue we have with Bluesight is that we were told that we would only be able to see who accessed...
Login or Create an Account to see details.
Relationship, Product
Some notable outcomes we see from working with the solution are that violation rates are the same...
Login or Create an Account to see details.
Relationship, Product
I have been talking with someone who uses a different proactive privacy monitoring program, and they...
Login or Create an Account to see details.
Loyalty, Product, Value
At our organization, we have a policy that users cannot access their own records. Even though that...
Login or Create an Account to see details.
Loyalty, Product
We started with the system because we went to a meeting and saw one of the product's developers....
Login or Create an Account to see details.
Operations
The transition from Protenus to Bluesight was pretty seamless. Other than the name and a couple of...
Login or Create an Account to see details.
Culture, Value
I haven't experienced Bluesight charging for everything. We have a contract with Bluesight, and we...
Login or Create an Account to see details.
Relationship
We have been to a few of the Bluesight PANDAS community meetings. For those meetings, we get...
Login or Create an Account to see details.
Product
When PrivacyPro has been operational, we have seen an increase in violation catches. We have had...
Login or Create an Account to see details.
Loyalty
I'm not actually sure PrivacyPro is part of our long-term plans given some of the things that we...
Login or Create an Account to see details.
Loyalty, Product
In terms of some of the more specific requirements we have, there are some systems that have never...
Login or Create an Account to see details.
Loyalty
We use PrivacyPro for proactive monitoring. We are essentially looking to monitor our users' access...
Login or Create an Account to see details.
Product
One of the things for Bluesight to note is that we would like to be able to see an HR equivalent for...
Login or Create an Account to see details.
Loyalty, Product
The advice I would give others looking at Bluesight is that the consideration of the organization's...
Login or Create an Account to see details.
Culture
In our contract with Bluesight, we have a set number of applications to go into the system. The...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout