PrivacyPro Commentary

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We really love the solution. There are a couple of things that we think could be better, but that's...

Reporting is always one of the struggles that we see with PrivacyPro. The report capabilities are...

Of late, Bluesight has cascaded some things to us, like improvements that they're making within the...

The platform is great. We've been on it for a few years, so we have a lot of input in it now. It...

Of late, our team has stayed consistent, so we really have not needed training from Bluesight. Back...

PrivacyPro and what it's capable of doing have reduced the workload for manual auditing. That has...

Usually Bluesight is pretty responsive, and when we submit a ticket, they’re pretty responsive too....

In terms of professional services, we enjoy working with our Bluesight team. They are quick to...

Ever since the product has been under new ownership, the vendor hasn’t really been advancing the...

Any bad score I have for PrivacyPro is really just a result of drop-in customer service and customer...

PrivacyPro is unable to truly identify inappropriate access outside of family members. PrivacyPro...

PrivacyPro is a fairly pricey system. For the most part, it is identifying self-accesses and family...

One of our new employees was able to jump in on PrivacyPro, so that is positive. The system is very...

One new feature in PrivacyPro is bundling, which is a folder system that helps us keep track of...

I really like the new features that Bluesight recently added. They are always adding new features....

The biggest change with Bluesight has been the change in leadership, but the transition has been...

We have done an RFP to look at other solutions in the same arena, but PrivacyPro still seemed to be...

We cannot do the work manually. There is no way on God's green earth. We can't hire enough people to...

We used to be on the list of organizations for if someone wanted to know how to use PrivacyPro or to...

When I submit a ticket to Bluesight, I usually send an email to our point of contact. They thank me...

The multi-incident alert in PrivacyPro is not working very well. We have reached out to Bluesight...

More often than not, we've been getting more sales pitches from Bluesight, and they don't really...

Bluesight's training program was very vague, so I had to get into the system, maneuver around it,...

Some of the workforce member specifics don't work right. That might have happened when the vendor...

Bluesight is maybe part of our long-term plans. We're not looking for a new product because...

We are a little in flux, but I still tell people we like PrivacyPro. It's a valuable tool. In past...

We thought that PrivacyPro was the top product on the market at the time, and we want to work with...

Bluesight does show me their road map all the time, but it seems like things are getting kicked down...

The partnership with Bluesight is getting better. The solution capabilities are pretty strong....

When Protenus was purchased by Bluesight, things were bumpy at first. We lost our customer success...

The outcomes we’ve seen from PrivacyPro are that the tool saves us time in the sense that it...

Bluesight’s support is very responsive. I like the solution. It's very intuitive. The layout is...

I rate PrivacyPro's ability to reduce manual workflows and save time a little lower, just because...

PrivacyPro is expensive for what we use it for because we don't use all of the features. If we did,...

We use PrivacyPro for both internal and external audits. We audit our own stack, but we also audit...

PrivacyPro has been a set-it-and-forget-it kind of solution for us, so when it comes to innovation,...

We are such a unique use case that I don't think it makes sense for Bluesight to do this for us, but...

I rate Bluesight’s support a little lower because there have been a lot of staffing changes. When it...

Bluesight has made several improvements to the solution, like the multiprivacy incident things that...

It's been a long time since I've had any training, but every time there's anything that's new or...

I tell other organizations how nice it is that PrivacyPro basically does all the work for us, so...

The OCR is the federal entity that governs HIPAA. They require that we report all breaches to them...

PrivacyPro does find true positives when it is looking for them, so we have had faster...

We have renewed our contract with Bluesight, and we are not aware of a major competitor that has...

Historically, we would use the system for our audits. We still use it to help find things...

We run into hiccups with keeping the daily data feeds working and coming in correctly with...

PrivacyPro is crazy expensive. I have lost a lot of time going into data issues with Bluesight and...

I have been disappointed with Bluesight’s support. They have sent emails to the wrong people or gone...

PrivacyPro helps us meet our requirements under HIPAA, but it has been better before. When it was...

Sometimes when Bluesight rolls out new features, they just pop up a box and tell us that new...

In the past, I was really pleased with the vendor as they were before; they did a great job. But we...

Bluesight's structure of costs has become less transparent since their acquisition of Protenus.

We feel like we are heard by the vendor, but not by the upper management. If we are cranky enough,...

If an organization has an EHR from Epic or only one EHR, this might be a good solution for them. I...

PrivacyPro is a good product. The vendor has made some recent changes to how some of the information...

Our violation list is pretty minimal. I report out every quarter, and we might have one or two...

PrivacyPro makes it very easy to review where our problems are and identify frequent names that come...

We are still working things out because Bluesight just went through a transition. They either were...

PrivacyPro is very easy to use. The login is simple, reports are easy to pull, and the onboarding...

We are trying to get more detailed, drilled-down reports in PrivacyPro to make it easier to prepare...

In terms of training, the old platform vendor had a university, and they offered an annual...

We want to look at another vendor, and they might end up becoming our long-term plan over Bluesight....

PrivacyPro is a great tool. I'm not the person controlling the budget. To me, PrivacyPro is a...

The initial product was great, but the innovation to current enhancements has not been super strong....

Overall, PrivacyPro is a solid product. And it certainly helps in evaluating privacy incidents and...

With the support, there are just small things where, for example, we can't say that we need help...

We are our own worst enemy regarding our satisfaction with the system’s alert-management...

With the acquisition, things have downshifted slightly. We had an incident where we put in a help...

We have had an issue around trying to restructure and reformat some things in PrivacyPro, and that...

My main contact at Bluesight is awesome and very attentive. They help us. There have been a lot of...

Bluesight has not made many changes to PrivacyPro or implemented suggested enhancements. We would...

It would be helpful if Bluesight offered in-person training, but I really prefer clear, well-written...

PrivacyPro allows me to quickly view a user’s access for a specific patient, including where that...

While working with PrivacyPro, we have seen a significant drop in people looking up other people's...

A big reason for our move to PrivacyPro was that there were some changes in our contract terms that...

We are switching EMRs, and Bluesight is so familiar with that process that they knew exactly what to...

There are some types of snooping where we have gone back to Bluesight and requested that they start...

We have found lots of violations over the years using PrivacyPro. It finds cases we would not...

I love our CSM from Bluesight; they are wonderful to work with. However, there are a lot of places...

When Protenus got bought out by Bluesight, we definitely saw a decrease across the board in the...

When the vendor went from Protenus to Bluesight, we lost our customer service manager and...

PrivacyPro has allowed us to have more of a robust privacy program, specific to privacy monitoring....

Bluesight keeps their promises to a certain extent. Some product improvements have been pushed out a...

PrivacyPro monitors all types of snooping, but it is better at some than others, like coworker...

We work hard with Bluesight to improve some things and make improvements to the algorithm in terms...

When the vendor was Protenus, I had more engagement with different levels of their organization....

PrivacyPro is pretty stable and reliable, and the design is easy to use. PrivacyPro helps because it...

I'm a little torn on whether I would buy PrivacyPro again. We haven't looked at competitors yet....

We have a pretty robust auditing and monitoring system. They have multi-instance cases now, so we...

We have a lot of items on our wish list. We want to be able to do ad hoc reporting because...

For the most part, Protenus' functionality does meet our needs. There are some flukes here and...

We have a lot of calls with our Bluesight CSM, and we do check-ins here and there, but since the...

Bluesight is going through a lot of changes within the organization. Since Protenus was acquired by...

For the most part, Bluesight does keep their promises. It is not like they don't keep promises, but...

Everything related to training is through what Bluesight calls their PANDAS Habitat, which is like a...

I haven't worked with the Bluesight executives in a while. There have been a lot of changes, but we...

When we were evaluating vendors, Bluesight was one of the only ones that had machine learning...

We are not using PrivacyPro as thoroughly as some other people are. If we were using the system a...

PrivacyPro is able to give us some real-time auditing insight for a large data set of individuals...