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Cambio COSMIC (Global) (Mostly Sweden) Commentary
Filtered view: (Northern Europe)

Subject Expert
Eder Lagemann
VP of Engagement
KLAS VP of Engagement - Eder Lagemann
 

Commentary Summary

Comment Type Breakout

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User Commentary

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CIO

Some changes Cambio could make to improve our experience are faster and more stable deliveries of...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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CIO

Cambio's biggest strength is their knowledge about our country's healthcare system, its...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

Cambio has very few tools that are easy to implement, and things like desktop sync and similar...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Analyst/Coordinator

From what I hear, there are a lot of clicks and duplicate areas in Cambio COSMIC, and it takes a lot...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We just want to have a stable system. There are still some integrations that are not fully completed...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

There’s been big news about the Cambio COSMIC HIS recently. There’s a bit of a scandal related to...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

When it comes to changes we would like to make to Cambio COSMIC, it has been very difficult to...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Having a modernized interface is an area of opportunity. The vendor could deliver quality to improve...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Cambio COSMIC's strength is it is easily accessible. It works okay.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Cambio's system is easy for users. It allows users to easily see patient exams. In our previous...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

Cambio COSMIC is a good system. We need to learn how to use the system in the best way. We have been...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

The system's multimedia interface is something that Cambio needs to work on. The system sends images...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

With Cambio COSMIC, we had to do the training ourselves. Cambio had training for the superusers, and...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

We have a good partnership with Cambio at the lower level. They see our problems, and we see their...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Cambio has their own road map, but they could listen a little more to our needs. They have a rather...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

We picked Cambio COSMIC years ago based on functionality and economic factors.

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

We have different ways of looking at the agreement we have with Cambio in terms of what we are and...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Manager

Looking at what is on the market, I would still recommend Cambio COSMIC. Other regions have tried...

Comment Tone Positive
Pillars Loyalty, Product, Value
Evaluation Unrated

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Director

Cambio needs to speed up their handling of bugs and improvement requests.

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Cambio has good customer service and open, constructive dialogue.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Cambio COSMIC's biggest area of opportunity is delivery quality. Cambio needs a faster product...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Cambio's greatest strength is their knowledge of Swedish legislation.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Cambio could improve the quality in deliveries and provide greater visibility and presence of the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CIO

When we had a recent implementation, we would have liked Cambio to provide information earlier so...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CIO

We can't fine-tune the functionality to actually work according to our expectations in Cambio...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CIO

Cambio has a product somewhere that has the potential to actually meet our needs. But there is a...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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CIO

Recently, we went into production with our new EHR, and it was quite an effort. If we had had better...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Cambio decently avoids charging us. We have the kind of agreement where we pay a pretty hefty annual...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

There have been some fluctuations in Cambio’s quality of delivery. There has been a bumpy road with...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Cambio COSMIC is fairly good at extracting information, but it is still a bit too solid and...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

One of Cambio’s biggest improvements over the last year is that they take the initiative when things...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Something I hope to see from Cambio is some new development from their side in terms of allowing us...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

Today, we are mainly using third-party AI systems, so the integration part is vital in terms of...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

Cambio rarely trains us nowadays since we have had the system for so long, and our own knowledge of...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Cambio doesn’t keep all their promises, but no one really does. The problem is the pace of...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

If we look at the whole sector and competitors in the Swedish space, there are not that many...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

To improve our customer experience, Cambio could conduct a review of the product to identify several...

Comment Tone Negative
Pillars Relationship
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Manager

The greatest opportunities for product improvement involve making integration with external...

Comment Tone Positive
Pillars Product
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Manager

To improve the customer experience, the supplier could improve collaboration with certain...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

The vendor's greatest strengths lie in their ambition to create a high-quality product, their large...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Cambio could increase the number of resources for post-implementation support.

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

The strength of Cambio COSMIC is that several regions jointly procured the product, and the system...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

One part of Cambio COSMIC that we are satisfied with is that we have been working with it for a very...

Comment Tone Positive
Pillars Product
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Manager

Cambio’s customer support is quite quick, but they have more customers nowadays, so they are slower....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

I am hoping for an AI copilot for Cambio COSMIC so we could basically talk to the EHR instead of...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Cambio provides all the documentation when they make upgrades, so we can read it, but it is often...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

Using Cambio COSMIC is no problem for the nurses. However, specialized doctors who are handling...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

Cambio tries to keep all of their promises. I would like to see them improve in product quality and...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Cambio continues to be a vendor that is pretty close to us. We have good cooperation and a good...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Most regions in Sweden have Cambio COSMIC now. The regions that do not have it have severe problems...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

I meet a lot with Cambio’s top management, including the CEO. We see Cambio charge for things...

Comment Tone Positive
Pillars Value
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Director

Part of Cambio COSMIC is a pretty old GUI, but it is also an extremely large system, so it is hard...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

Cambio has some growth aches. They have won pretty much all the business, and we can see that in...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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