Cambio COSMIC (Global) (Mostly Sweden) Commentary
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Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Operations
When we had a recent implementation, we would have liked Cambio to provide information earlier so...
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Product
We can't fine-tune the functionality to actually work according to our expectations in Cambio...
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Loyalty
Cambio has a product somewhere that has the potential to actually meet our needs. But there is a...
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Relationship
Recently, we went into production with our new EHR, and it was quite an effort. If we had had better...
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Value
Cambio decently avoids charging us. We have the kind of agreement where we pay a pretty hefty annual...
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Relationship, Product
There have been some fluctuations in Cambio’s quality of delivery. There has been a bumpy road with...
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Product
Cambio COSMIC is fairly good at extracting information, but it is still a bit too solid and...
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Relationship
One of Cambio’s biggest improvements over the last year is that they take the initiative when things...
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Loyalty, Product
Something I hope to see from Cambio is some new development from their side in terms of allowing us...
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Loyalty, Product
Today, we are mainly using third-party AI systems, so the integration part is vital in terms of...
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Operations
Cambio rarely trains us nowadays since we have had the system for so long, and our own knowledge of...
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Relationship
Cambio doesn’t keep all their promises, but no one really does. The problem is the pace of...
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Loyalty, Product
If we look at the whole sector and competitors in the Swedish space, there are not that many...
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Relationship
To improve our customer experience, Cambio could conduct a review of the product to identify several...
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Product
The greatest opportunities for product improvement involve making integration with external...
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Relationship
To improve the customer experience, the supplier could improve collaboration with certain...
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Relationship
The vendor's greatest strengths lie in their ambition to create a high-quality product, their large...
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Relationship
Cambio could increase the number of resources for post-implementation support.
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Product
The strength of Cambio COSMIC is that several regions jointly procured the product, and the system...
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Product
One part of Cambio COSMIC that we are satisfied with is that we have been working with it for a very...
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Relationship
Cambio’s customer support is quite quick, but they have more customers nowadays, so they are slower....
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Loyalty
I am hoping for an AI copilot for Cambio COSMIC so we could basically talk to the EHR instead of...
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Operations, Product
Cambio provides all the documentation when they make upgrades, so we can read it, but it is often...
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Operations, Product
Using Cambio COSMIC is no problem for the nurses. However, specialized doctors who are handling...
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Relationship, Product
Cambio tries to keep all of their promises. I would like to see them improve in product quality and...
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Relationship
Cambio continues to be a vendor that is pretty close to us. We have good cooperation and a good...
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Relationship, Product
Most regions in Sweden have Cambio COSMIC now. The regions that do not have it have severe problems...
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Value
I meet a lot with Cambio’s top management, including the CEO. We see Cambio charge for things...
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Operations, Product
Part of Cambio COSMIC is a pretty old GUI, but it is also an extremely large system, so it is hard...
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Loyalty, Relationship
Cambio has some growth aches. They have won pretty much all the business, and we can see that in...
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Value
Cambio COSMIC is very expensive, and it isn't really the latest technology. It is an old interface....
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Operations, Product
With the last upgrade that we had with Cambio, they didn’t have really a clear understanding of the...
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Loyalty, Product
There is a lot of integration that we want to have that is not happening. In the multimedia part of...
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Relationship, Product
Cambio is like a limping elephant. They need to swiftly handle our tickets. With other colleagues I...
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