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Cambio COSMIC (Global) (Mostly Sweden) Commentary
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Operational reliability, testing, and quality are the biggest areas for improvement. These should be...
Having the customer base necessary to build long-term, standardized, and scalable solutions for the...
With Cambio COSMIC, we need to see that we get the quality we need with no performance issues....
With Cambio COSMIC, we are pretty happy with the functionality of the technology. In terms of how...
For Cambio COSMIC, we are able to train ourselves and the different users. That's not an issue. When...
We have had many discussions around support with Cambio, and they have some programs internally to...
Our partnership with Cambio is one of our strengths. We have a very good partnership with them, and...
Right now, especially, we have specific national needs. In Sweden, there's not much competition with...
We have good communication with Cambio. Maybe what we would like to see improved is how much we...
We have quite a lot of integration already where we can look at journal data from other regions when...
We are often dissatisfied with Cambio, but we also need to compare all vendors. You're never...
I believe we have upgrades for Cambio COSMIC multiple times every year. I've been in other...
Some changes Cambio could make to improve our experience are faster and more stable deliveries of...
Cambio's biggest strength is their knowledge about our country's healthcare system, its...
Cambio has very few tools that are easy to implement, and things like desktop sync and similar...
From what I hear, there are a lot of clicks and duplicate areas in Cambio COSMIC, and it takes a lot...
We just want to have a stable system. There are still some integrations that are not fully completed...
There’s been big news about the Cambio COSMIC HIS recently. There’s a bit of a scandal related to...
When it comes to changes we would like to make to Cambio COSMIC, it has been very difficult to...
Having a modernized interface is an area of opportunity. The vendor could deliver quality to improve...
Cambio COSMIC's strength is it is easily accessible. It works okay.
Cambio's system is easy for users. It allows users to easily see patient exams. In our previous...
Cambio COSMIC is a good system. We need to learn how to use the system in the best way. We have been...
The system's multimedia interface is something that Cambio needs to work on. The system sends images...
With Cambio COSMIC, we had to do the training ourselves. Cambio had training for the superusers, and...
We have a good partnership with Cambio at the lower level. They see our problems, and we see their...
Cambio has their own road map, but they could listen a little more to our needs. They have a rather...
We picked Cambio COSMIC years ago based on functionality and economic factors.
We have different ways of looking at the agreement we have with Cambio in terms of what we are and...
Looking at what is on the market, I would still recommend Cambio COSMIC. Other regions have tried...
Cambio needs to speed up their handling of bugs and improvement requests.
Cambio has good customer service and open, constructive dialogue.
Cambio COSMIC's biggest area of opportunity is delivery quality. Cambio needs a faster product...
Cambio's greatest strength is their knowledge of Swedish legislation.
Cambio could improve the quality in deliveries and provide greater visibility and presence of the...
When we had a recent implementation, we would have liked Cambio to provide information earlier so...
We can't fine-tune the functionality to actually work according to our expectations in Cambio...
Cambio has a product somewhere that has the potential to actually meet our needs. But there is a...
Recently, we went into production with our new EHR, and it was quite an effort. If we had had better...
Commentary Summary
Comment Type Breakout