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EMR Platform Commentary
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Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
For the long term, once you plug a bunch of things into EMR Platform, it’s hard to leave because...
What Canvas Medical does well with training is give you the same person, and then you can fire...
Canvas Medical’s support process is excellent. It goes right back to training. We have one person...
Canvas Medical is more for disruptors. No hospital system is going to throw Epic or Cerner under the...
I would have guessed that patients wouldn’t like talking to a bot, even though it’s available 24/7,...
Canvas Medical stands out because they had a better idea. The EHR is almost too simple and small,...
The system is easy to plug in. Canvas Medical is also picking off a few things that are so church...
Canvas Medical generally announces things, and then they deliver. Before agentic AI, Canvas Medical...
These are interesting times, so we need AI engagement from Canvas Medical. Every time I talk to a...
An advantage of being an early customer with Canvas Medical is that you can affect the product path...
The partnership with Canvas Medical was good. We just couldn't afford the platform. If somebody...
I think Canvas Medical should look into empowering medical groups with more tools for clinical...
Canvas Medical originally built EMR Platform for a wide range of businesses, but they've invested a...
Canvas Medical's level of support and customization has been really strong. We have a dedicated...
Canvas Medical's support is one of the best things about them. Canvas Medical has good people...
We're trying to figure out whether EMR Platform is going to meet our long-term unit economics. We're...
The biggest thing is the open API and the ability to build on top of it. Compared with bigger...
I wouldn’t call the training haphazard, but there is a lot of setup to get through. The vendor moves...
It gets pricey when we’re hiring and scaling, and some of the additional functionality adds up fast....
Commentary Summary
Comment Type Breakout