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EMR Platform Commentary
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Subject Expert
Eder Lagemann
VP of Engagement
KLAS VP of Engagement - Eder Lagemann
 

Commentary Summary

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User Commentary

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Director

Canvas Medical has a vision. The delivery of that vision is where they fall short. Canvas Medical is...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

EMR Platform is not an EMR that has any built material for its target audience. It is important,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The functionality of the AI in EMR Platform is not great, and we have had poor reviews come from our...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

There are a lot of errors and fail-safes that come up in EMR Platform, especially when providers are...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

Not everything can get resolved, and that is part of the issue that we have with the functionality...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Cost was definitely one of the reasons why we chose EMR Platform over others. With EMR Platform, we...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

The ability for EMR Platform to be 100% customizable is a value add, but I would tell customers who...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We have narrative charting functionality in EMR Platform, but it is not something that is used...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Canvas Medical has training opportunities. They really need to have dedicated trainers for providers...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

The integration opportunities for EMR Platform are a bit limited. When a vendor is building their...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CEO/President

The implementation was a very hands-on process. We had several one-on-ones through the course of the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CEO/President

Canvas Medical has a very robust online database of how-tos that is very useful. When I am confused,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

We are a very specific type of practice, and some of the functionality of EMR Platform is too...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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CEO/President

We have been thinking through the trainability of the software as we are starting to hire folks. We...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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CEO/President

Canvas Medical has been very consistent with what they offer and how they function. EMR Platform...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CEO/President

Canvas Medical is incredibly responsive, and I often get messages from multiple team members as...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

All of the data that EMR Platform holds is very tangible outcomes, and that goes from the revenue...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CEO/President

Every once in a while, something is down, but it may or may not be the vendor’s fault; it might be...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CEO/President

In terms of implementations and the training process, there is always stuff that could be better....

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

I think encouraging client collaboration would be a good thing for Canvas Medical to work on. With...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

There is some UI stuff that is just not 100% clear in EMR Platform that I think could be cleaned up....

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

One of the main reasons we went with this solution was for the integration. We basically went with...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

What I loved about the implementation of EMR Platform was the direct access to implementation...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

The vendor is already working on the UI to make building questionnaires easier. What they have now...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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VP/Other Executive

The vendor isn’t proactive with their service. They often have beta features that they don't let us...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We use the product for charting visits, visit notes, prescribing, lab ordering, basic tasks, and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

In terms of driving tangible outcomes, the one criticism I would have is that the built-in reporting...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

If the customer is going to be using the API and the Canvas SDK offering, they need to have a pretty...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

What put Canvas Medical over the other vendors we considered was that we felt like their system...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

Canvas Medical is pretty responsive. I think their support help center is pretty quick to respond to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Canvas Medical has some strange terminology for certain tasks; for example, they have their own...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

We expected that we would be able to own the customer-facing part of interacting with the tech...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

The best thing about the system is the ability to integrate with our own custom tech stack. I also...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I don't know who else we considered, but I would say we selected Canvas Medical because they were...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

We have a data team that uses our platforms to try to gather data, and there is not a clean way to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The Canvas Medical support team crushes it. They are awesome and have made our experience good,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We want more built-in features that don't require the user to create them. The issue is our...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

There are plug-ins that I would like to use in the system, but we don't have engineers who have the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CEO/President

EMR Platform has some annoyances with it. The set up, quality, and documentation of the API aren't...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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CEO/President

Canvas Medical Inc’s service is so good. For training, they gave us some self-directed modules, and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

There are certain things we need that are a little more novel and non-standard. I wouldn't really...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CEO/President

We chose EMR Platform because of the solution's modularity, API, and ability to be used as a...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CEO/President

Whether I would buy EMR Platform again would depend on the staffing that I had internally. If I had...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CMO

I wanted to be able to see patients, document things, order labs, run a schedule, and operate a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMO

We chose Canvas Medical for their flexibility, especially with the software development kit and...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CMO

Canvas Medical’s strengths are their rapid improvement pace and the headless EMR platform. If...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMO

Some EMRs have more features but less simplicity. Sometimes we write scripts for back-end tasks,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMO

There are a few things that could be improved, especially with prescribing. For example, if I get a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMO

The headless EMR is Canvas Medical's key strength. We can build and integrate things deeply. Not all...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMO

Once trained on the basics, the system is intuitive. Other systems have more buttons and toolbars,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMO

EMR Platform is an electronic health record that allows me to do clinical documentation, scheduling,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I have never heard of a discussion about moving off of EMR Platform. With any EMR, there is a ton of...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

EMR Platform is allowing us to provide high-quality patient care. We definitely have someone...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

We had some site reliability issues going back, but we haven't had those to the same degree in a...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

I don't think I could answer whether I would buy EMR Platform again without having evaluated other...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

We are power users of EMR Platform, and we are probably doing pretty close to everything that can be...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Customer support is a key strength for sure. Canvas Medical is willing to listen to customer...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The faxing system Canvas Medical has provided is clunky. Canvas Medical’s whole faxing and document...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

EMR Platform is really big. There is a lot to learn. The customer should make sure that they are not...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

Originally, we had built out our own EHR. Then we decided on the direction that we wanted to go, and...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

A big reason that we moved to EMR Platform was the internal operational piece and improving our...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Manager

There is nothing I would suggest that Canvas Medical improve on from a product perspective. Anytime...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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