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EMR Platform Commentary
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Subject Expert
Eder Lagemann
VP of Engagement
KLAS VP of Engagement - Eder Lagemann
 

Commentary Summary

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User Commentary

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Director

Canvas Medical has a vision. The delivery of that vision is where they fall short. Canvas Medical is...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

EMR Platform is not an EMR that has any built material for its target audience. It is important,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The functionality of the AI in EMR Platform is not great, and we have had poor reviews come from our...

Comment Tone Negative
Pillars Product
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Director

There are a lot of errors and fail-safes that come up in EMR Platform, especially when providers are...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

Not everything can get resolved, and that is part of the issue that we have with the functionality...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Cost was definitely one of the reasons why we chose EMR Platform over others. With EMR Platform, we...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

The ability for EMR Platform to be 100% customizable is a value add, but I would tell customers who...

Comment Tone Negative
Pillars Product
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Director

We have narrative charting functionality in EMR Platform, but it is not something that is used...

Comment Tone Negative
Pillars Product
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Director

Canvas Medical has training opportunities. They really need to have dedicated trainers for providers...

Comment Tone Negative
Pillars Operations
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Director

The integration opportunities for EMR Platform are a bit limited. When a vendor is building their...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CEO/President

The implementation was a very hands-on process. We had several one-on-ones through the course of the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CEO/President

Canvas Medical has a very robust online database of how-tos that is very useful. When I am confused,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

We are a very specific type of practice, and some of the functionality of EMR Platform is too...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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CEO/President

We have been thinking through the trainability of the software as we are starting to hire folks. We...

Comment Tone Negative
Pillars Operations, Product
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CEO/President

Canvas Medical has been very consistent with what they offer and how they function. EMR Platform...

Comment Tone Positive
Pillars Loyalty, Product
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CEO/President

Canvas Medical is incredibly responsive, and I often get messages from multiple team members as...

Comment Tone Positive
Pillars Relationship
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CEO/President

All of the data that EMR Platform holds is very tangible outcomes, and that goes from the revenue...

Comment Tone Positive
Pillars Product, Value
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CEO/President

Every once in a while, something is down, but it may or may not be the vendor’s fault; it might be...

Comment Tone Negative
Pillars Relationship, Product
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CEO/President

In terms of implementations and the training process, there is always stuff that could be better....

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

I think encouraging client collaboration would be a good thing for Canvas Medical to work on. With...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

There is some UI stuff that is just not 100% clear in EMR Platform that I think could be cleaned up....

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

One of the main reasons we went with this solution was for the integration. We basically went with...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

What I loved about the implementation of EMR Platform was the direct access to implementation...

Comment Tone Positive
Pillars Operations
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VP/Other Executive

The vendor is already working on the UI to make building questionnaires easier. What they have now...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
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VP/Other Executive

The vendor isn’t proactive with their service. They often have beta features that they don't let us...

Comment Tone Negative
Pillars Relationship
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VP/Other Executive

We use the product for charting visits, visit notes, prescribing, lab ordering, basic tasks, and...

Comment Tone Positive
Pillars Product
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VP/Other Executive

In terms of driving tangible outcomes, the one criticism I would have is that the built-in reporting...

Comment Tone Negative
Pillars Product, Value
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VP/Other Executive

If the customer is going to be using the API and the Canvas SDK offering, they need to have a pretty...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

What put Canvas Medical over the other vendors we considered was that we felt like their system...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

Canvas Medical is pretty responsive. I think their support help center is pretty quick to respond to...

Comment Tone Positive
Pillars Relationship
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VP/Other Executive

Canvas Medical has some strange terminology for certain tasks; for example, they have their own...

Comment Tone Negative
Pillars Operations
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VP/Other Executive

We expected that we would be able to own the customer-facing part of interacting with the tech...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

The best thing about the system is the ability to integrate with our own custom tech stack. I also...

Comment Tone Positive
Pillars Product
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Manager

I don't know who else we considered, but I would say we selected Canvas Medical because they were...

Comment Tone Positive
Pillars Loyalty
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Manager

We have a data team that uses our platforms to try to gather data, and there is not a clean way to...

Comment Tone Negative
Pillars Product
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Manager

The Canvas Medical support team crushes it. They are awesome and have made our experience good,...

Comment Tone Positive
Pillars Relationship
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Manager

We want more built-in features that don't require the user to create them. The issue is our...

Comment Tone Negative
Pillars Relationship, Product
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Manager

There are plug-ins that I would like to use in the system, but we don't have engineers who have the...

Comment Tone Negative
Pillars Product
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CEO/President

EMR Platform has some annoyances with it. The set up, quality, and documentation of the API aren't...

Comment Tone Negative
Pillars Operations, Product
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CEO/President

Canvas Medical Inc’s service is so good. For training, they gave us some self-directed modules, and...

Comment Tone Positive
Pillars Relationship
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CEO/President

There are certain things we need that are a little more novel and non-standard. I wouldn't really...

Comment Tone Positive
Pillars Product
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CEO/President

We chose EMR Platform because of the solution's modularity, API, and ability to be used as a...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CEO/President

Whether I would buy EMR Platform again would depend on the staffing that I had internally. If I had...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CMO

I wanted to be able to see patients, document things, order labs, run a schedule, and operate a...

Comment Tone Positive
Pillars Product
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CMO

We chose Canvas Medical for their flexibility, especially with the software development kit and...

Comment Tone Positive
Pillars Loyalty
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CMO

Canvas Medical’s strengths are their rapid improvement pace and the headless EMR platform. If...

Comment Tone Positive
Pillars Product
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CMO

Some EMRs have more features but less simplicity. Sometimes we write scripts for back-end tasks,...

Comment Tone Positive
Pillars Product
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CMO

There are a few things that could be improved, especially with prescribing. For example, if I get a...

Comment Tone Negative
Pillars Product
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CMO

The headless EMR is Canvas Medical's key strength. We can build and integrate things deeply. Not all...

Comment Tone Positive
Pillars Product
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CMO

Once trained on the basics, the system is intuitive. Other systems have more buttons and toolbars,...

Comment Tone Positive
Pillars Product
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CMO

EMR Platform is an electronic health record that allows me to do clinical documentation, scheduling,...

Comment Tone Positive
Pillars Product
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Director

I have never heard of a discussion about moving off of EMR Platform. With any EMR, there is a ton of...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

EMR Platform is allowing us to provide high-quality patient care. We definitely have someone...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

We had some site reliability issues going back, but we haven't had those to the same degree in a...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

I don't think I could answer whether I would buy EMR Platform again without having evaluated other...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

We are power users of EMR Platform, and we are probably doing pretty close to everything that can be...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Customer support is a key strength for sure. Canvas Medical is willing to listen to customer...

Comment Tone Positive
Pillars Relationship
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Director

The faxing system Canvas Medical has provided is clunky. Canvas Medical’s whole faxing and document...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

EMR Platform is really big. There is a lot to learn. The customer should make sure that they are not...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

Originally, we had built out our own EHR. Then we decided on the direction that we wanted to go, and...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

A big reason that we moved to EMR Platform was the internal operational piece and improving our...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Manager

There is nothing I would suggest that Canvas Medical improve on from a product perspective. Anytime...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

Canvas Medical provides functional, easy-to-use electronic medical software that keeps up with...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

I'm trying to get the APIs from our communication system and the APIs from EMR Platform to integrate...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

I have trained a lot of medical students, and they seem to like EMR Platform more than the other...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Physician

Canvas Medical didn’t make a lot of promises up front, but they have followed through on the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

I have always figured out how to work around issues with EMR Platform, and sometimes my workaround...

Comment Tone Negative
Pillars Operations
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Physician

Because the EMR Platform is cloud based, if we lose internet connection or connection to their...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

EMR Platform is definitely worth the money I paid for it, and it is not charged on a subscription basis....

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Physician

We began to see outcomes immediately with EMR Platform because we are a small practice, so the...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Physician

When I selected Canvas Medical several years ago, most of the vendors out there were just rehashing...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Physician

Canvas Medical's support is not instantaneous; it isn't like they are waiting by the phone for us to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

I was trying to find something new because I had an EHR vendor who couldn't keep up with Medicare...

Comment Tone Positive
Pillars Loyalty, Relationship, Value
Evaluation Unrated

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VP/Other Executive

The after-visit summary is something we have not activated because it doesn't meet our needs. We...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

As with all things, if we can start, be nimble and flexible, and know that we are going to need to...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

We went with EMR Platform because we liked the idea that it was a headless EMR. It gives us some...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

EMR Platform serves as the source of truth for our patient medical records. We are able to document...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

The knowledge base Canvas Medical has is pretty useful with videos, but there is still a number of...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

Support and responsiveness are an area of opportunity for Canvas Medical in terms of the timeliness...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

The biggest strength of the solution is that it balances flexibility and customization. Providers...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I would advise customers to avoid the free-text narrative and try to use more structured commands....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

There should be more migration help. For example, in the past, we did an upgrade, and it was a big...

Comment Tone Negative
Pillars Relationship, Operations, Product
Evaluation Unrated

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Director

We definitely achieved the baseline requirements that we needed to be able to launch efficiently and...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

Canvas Medical can probably invest more resources on the services side and educate their clients...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

The people we have been working with from Canvas Medical are really great to work with. Also, the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

One of the biggest aspects of choosing the EMR is choosing which one would be able to give us the...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

We wanted an organization that was using modern software development practices. We wanted an...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CEO/President

The person we work with for the implementation is a quintuple plus. That person also does the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CEO/President

Canvas Medical is good at keeping promises. The executive team has high integrity. I can call an...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

I have seen Canvas Medical’s product path recently, and I think my overall satisfaction will be...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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CEO/President

The key strength of the vendor is the speed of new functionality. Over time, another strength has...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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CEO/President

Canvas SDK is very nimble; it was a key attribute that we were looking for. The FHIR API is a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CEO/President

Canvas Medical’s intake is good, but we want to amplify it. We want more than they have. Their...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CEO/President

Using EMR Platform, we expect to achieve a singular solution and a tech stack that is lean, mean,...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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CEO/President

We love EMR Platform. I don't love all our solutions, but I would buy it again, and I have. Multiple...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CMO

The main benefit our organization has realized from EMR platform is the ability to securely document...

Comment Tone Positive
Pillars Product
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CMO

Canvas Medical charges for every little thing. If we hit a certain number of charts, the cost gets...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CMO

We can reach out to Canvas Medical and find a solution. Being accessible is very important to us....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CMO

EMR Platform does not enable any sort of logic building. It has questionnaires that enable some data...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMO

The trainings from Canvas Medical were adequate, but our own team did take on a lot of retraining ourselves....

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CMO

I would like Canvas Medical to improve things for our clinical team by enhancing data extraction,...

Comment Tone Negative
Pillars Product
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CMO

If someone were looking at EMR Platform, I would tell them that it looks new and shiny and that they...

Comment Tone Negative
Pillars Product
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Director

I have a whole list of functionalities I would like to see. To sum it up, there are a lot of things...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

EMR Platform does not integrate with the platform that we use for telehealth. I think that probably...

Comment Tone Negative
Pillars Product
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Director

For training, everything is in a knowledge library, and Canvas Medical has continued to build that...

Comment Tone Positive
Pillars Operations
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Director

Canvas Medical is very responsive to receiving feedback. Our product team is tied very closely to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Canvas Medical does avoid charging for every little thing. Pricing is based on each chart access...

Comment Tone Positive
Pillars Culture, Value
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Director

We have a lot going on with Canvas Medical right now. We have a lot of feature requests. We have...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We did a pretty thorough investigation and selected Canvas Medical because we liked the flexibility...

Comment Tone Positive
Pillars Loyalty, Product
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Director

EMR Platform is a pretty user-friendly system. We are using EMR Platform the way that Canvas Medical...

Comment Tone Positive
Pillars Product
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Director

My advice to someone implementing EMR Platform is to be very clear about what their business...

Comment Tone Negative
Pillars Operations
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Director

Canvas Medical is a newer company, so I think there is a lot of opportunity for them to implement...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
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Director

Canvas Medical provides an EMR that our organization uses to create a comprehensive database of...

Comment Tone Positive
Pillars Product
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Director

I do all the trainings for our providers, and during the process, there is usually feedback from...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

My advice to others implementing EMR Platform is to list out the exact workflows that they have in...

Comment Tone Negative
Pillars Relationship, Operations, Product
Evaluation Unrated

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Director

There are some functionalities for a medical EMR that are lacking in EMR Platform. From a clinical...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

We have maybe once or twice a year had an opportunity to sit down with Canvas Medical and walk...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Canvas Medical’s support team is really responsive and good at circling back to see whether issues...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

As our platform was built, there were limited features, so our tech team outsourced some...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

We expect the medical EHR that we use to be comprehensive in the sense that patients who are...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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