EMR Platform Commentary
Filtered view: All
Subject Expert
Eder Lagemann
Research Director
If you don't have a login, getting started is easy.
User Commentary
Relationship
Canvas Medical has a vision. The delivery of that vision is where they fall short. Canvas Medical is...
Login or Create an Account to see details.
Product
EMR Platform is not an EMR that has any built material for its target audience. It is important,...
Login or Create an Account to see details.
Product
The functionality of the AI in EMR Platform is not great, and we have had poor reviews come from our...
Login or Create an Account to see details.
Operations, Product
There are a lot of errors and fail-safes that come up in EMR Platform, especially when providers are...
Login or Create an Account to see details.
Relationship
Not everything can get resolved, and that is part of the issue that we have with the functionality...
Login or Create an Account to see details.
Loyalty
Cost was definitely one of the reasons why we chose EMR Platform over others. With EMR Platform, we...
Login or Create an Account to see details.
Product
The ability for EMR Platform to be 100% customizable is a value add, but I would tell customers who...
Login or Create an Account to see details.
Product
We have narrative charting functionality in EMR Platform, but it is not something that is used...
Login or Create an Account to see details.
Operations
Canvas Medical has training opportunities. They really need to have dedicated trainers for providers...
Login or Create an Account to see details.
Product
The integration opportunities for EMR Platform are a bit limited. When a vendor is building their...
Login or Create an Account to see details.
Operations
The implementation was a very hands-on process. We had several one-on-ones through the course of the...
Login or Create an Account to see details.
Relationship
Canvas Medical has a very robust online database of how-tos that is very useful. When I am confused,...
Login or Create an Account to see details.
Loyalty, Product
We are a very specific type of practice, and some of the functionality of EMR Platform is too...
Login or Create an Account to see details.
Operations, Product
We have been thinking through the trainability of the software as we are starting to hire folks. We...
Login or Create an Account to see details.
Loyalty, Product
Canvas Medical has been very consistent with what they offer and how they function. EMR Platform...
Login or Create an Account to see details.
Relationship
Canvas Medical is incredibly responsive, and I often get messages from multiple team members as...
Login or Create an Account to see details.
Product, Value
All of the data that EMR Platform holds is very tangible outcomes, and that goes from the revenue...
Login or Create an Account to see details.
Relationship, Product
Every once in a while, something is down, but it may or may not be the vendor’s fault; it might be...
Login or Create an Account to see details.
Operations, Product
In terms of implementations and the training process, there is always stuff that could be better....
Login or Create an Account to see details.
Relationship
I think encouraging client collaboration would be a good thing for Canvas Medical to work on. With...
Login or Create an Account to see details.
Operations, Product
There is some UI stuff that is just not 100% clear in EMR Platform that I think could be cleaned up....
Login or Create an Account to see details.
Loyalty
One of the main reasons we went with this solution was for the integration. We basically went with...
Login or Create an Account to see details.
Operations
What I loved about the implementation of EMR Platform was the direct access to implementation...
Login or Create an Account to see details.
Loyalty, Relationship, Product
The vendor is already working on the UI to make building questionnaires easier. What they have now...
Login or Create an Account to see details.
Relationship
The vendor isn’t proactive with their service. They often have beta features that they don't let us...
Login or Create an Account to see details.
Product
We use the product for charting visits, visit notes, prescribing, lab ordering, basic tasks, and...
Login or Create an Account to see details.
Product, Value
In terms of driving tangible outcomes, the one criticism I would have is that the built-in reporting...
Login or Create an Account to see details.
Operations
If the customer is going to be using the API and the Canvas SDK offering, they need to have a pretty...
Login or Create an Account to see details.
Loyalty
What put Canvas Medical over the other vendors we considered was that we felt like their system...
Login or Create an Account to see details.
Relationship
Canvas Medical is pretty responsive. I think their support help center is pretty quick to respond to...
Login or Create an Account to see details.
Operations
Canvas Medical has some strange terminology for certain tasks; for example, they have their own...
Login or Create an Account to see details.
Product
We expected that we would be able to own the customer-facing part of interacting with the tech...
Login or Create an Account to see details.
Product
The best thing about the system is the ability to integrate with our own custom tech stack. I also...
Login or Create an Account to see details.
Loyalty
I don't know who else we considered, but I would say we selected Canvas Medical because they were...
Login or Create an Account to see details.
Product
We have a data team that uses our platforms to try to gather data, and there is not a clean way to...
Login or Create an Account to see details.
Relationship
The Canvas Medical support team crushes it. They are awesome and have made our experience good,...
Login or Create an Account to see details.
Relationship, Product
We want more built-in features that don't require the user to create them. The issue is our...
Login or Create an Account to see details.
Product
There are plug-ins that I would like to use in the system, but we don't have engineers who have the...
Login or Create an Account to see details.
Operations, Product
EMR Platform has some annoyances with it. The set up, quality, and documentation of the API aren't...
Login or Create an Account to see details.
Relationship
Canvas Medical Inc’s service is so good. For training, they gave us some self-directed modules, and...
Login or Create an Account to see details.
Product
There are certain things we need that are a little more novel and non-standard. I wouldn't really...
Login or Create an Account to see details.
Loyalty
We chose EMR Platform because of the solution's modularity, API, and ability to be used as a...
Login or Create an Account to see details.
Value
Whether I would buy EMR Platform again would depend on the staffing that I had internally. If I had...
Login or Create an Account to see details.
Product
I wanted to be able to see patients, document things, order labs, run a schedule, and operate a...
Login or Create an Account to see details.
Loyalty
We chose Canvas Medical for their flexibility, especially with the software development kit and...
Login or Create an Account to see details.
Product
Canvas Medical’s strengths are their rapid improvement pace and the headless EMR platform. If...
Login or Create an Account to see details.
Product
Some EMRs have more features but less simplicity. Sometimes we write scripts for back-end tasks,...
Login or Create an Account to see details.
Product
There are a few things that could be improved, especially with prescribing. For example, if I get a...
Login or Create an Account to see details.
Product
The headless EMR is Canvas Medical's key strength. We can build and integrate things deeply. Not all...
Login or Create an Account to see details.
Product
Once trained on the basics, the system is intuitive. Other systems have more buttons and toolbars,...
Login or Create an Account to see details.
Product
EMR Platform is an electronic health record that allows me to do clinical documentation, scheduling,...
Login or Create an Account to see details.
Loyalty
I have never heard of a discussion about moving off of EMR Platform. With any EMR, there is a ton of...
Login or Create an Account to see details.
Relationship, Value
EMR Platform is allowing us to provide high-quality patient care. We definitely have someone...
Login or Create an Account to see details.
Relationship, Product
We had some site reliability issues going back, but we haven't had those to the same degree in a...
Login or Create an Account to see details.
Value
I don't think I could answer whether I would buy EMR Platform again without having evaluated other...
Login or Create an Account to see details.
Product
We are power users of EMR Platform, and we are probably doing pretty close to everything that can be...
Login or Create an Account to see details.
Relationship
Customer support is a key strength for sure. Canvas Medical is willing to listen to customer...
Login or Create an Account to see details.
Product
The faxing system Canvas Medical has provided is clunky. Canvas Medical’s whole faxing and document...
Login or Create an Account to see details.
Operations, Product
EMR Platform is really big. There is a lot to learn. The customer should make sure that they are not...
Login or Create an Account to see details.
Loyalty
Originally, we had built out our own EHR. Then we decided on the direction that we wanted to go, and...
Login or Create an Account to see details.
Loyalty, Value
A big reason that we moved to EMR Platform was the internal operational piece and improving our...
Login or Create an Account to see details.
Relationship
There is nothing I would suggest that Canvas Medical improve on from a product perspective. Anytime...
Login or Create an Account to see details.
Product
Canvas Medical provides functional, easy-to-use electronic medical software that keeps up with...
Login or Create an Account to see details.
Product
I'm trying to get the APIs from our communication system and the APIs from EMR Platform to integrate...
Login or Create an Account to see details.
Operations, Product
I have trained a lot of medical students, and they seem to like EMR Platform more than the other...
Login or Create an Account to see details.
Product
Canvas Medical didn’t make a lot of promises up front, but they have followed through on the...
Login or Create an Account to see details.
Operations
I have always figured out how to work around issues with EMR Platform, and sometimes my workaround...
Login or Create an Account to see details.
Product
Because the EMR Platform is cloud based, if we lose internet connection or connection to their...
Login or Create an Account to see details.
Value
EMR Platform is definitely worth the money I paid for it, and it is not charged on a subscription basis....
Login or Create an Account to see details.
Operations, Product
We began to see outcomes immediately with EMR Platform because we are a small practice, so the...
Login or Create an Account to see details.
Loyalty, Product
When I selected Canvas Medical several years ago, most of the vendors out there were just rehashing...
Login or Create an Account to see details.
Relationship
Canvas Medical's support is not instantaneous; it isn't like they are waiting by the phone for us to...
Login or Create an Account to see details.
Loyalty, Relationship, Value
I was trying to find something new because I had an EHR vendor who couldn't keep up with Medicare...
Login or Create an Account to see details.
Loyalty
The after-visit summary is something we have not activated because it doesn't meet our needs. We...
Login or Create an Account to see details.
Relationship, Operations
As with all things, if we can start, be nimble and flexible, and know that we are going to need to...
Login or Create an Account to see details.
Loyalty
We went with EMR Platform because we liked the idea that it was a headless EMR. It gives us some...
Login or Create an Account to see details.
Loyalty, Product
EMR Platform serves as the source of truth for our patient medical records. We are able to document...
Login or Create an Account to see details.
Operations
The knowledge base Canvas Medical has is pretty useful with videos, but there is still a number of...
Login or Create an Account to see details.
Relationship
Support and responsiveness are an area of opportunity for Canvas Medical in terms of the timeliness...
Login or Create an Account to see details.
Product
The biggest strength of the solution is that it balances flexibility and customization. Providers...
Login or Create an Account to see details.
Relationship
I would advise customers to avoid the free-text narrative and try to use more structured commands....
Login or Create an Account to see details.
Relationship, Operations, Product
There should be more migration help. For example, in the past, we did an upgrade, and it was a big...
Login or Create an Account to see details.
Product, Value
We definitely achieved the baseline requirements that we needed to be able to launch efficiently and...
Login or Create an Account to see details.
Relationship, Operations
Canvas Medical can probably invest more resources on the services side and educate their clients...
Login or Create an Account to see details.
Relationship
The people we have been working with from Canvas Medical are really great to work with. Also, the...
Login or Create an Account to see details.
Loyalty
One of the biggest aspects of choosing the EMR is choosing which one would be able to give us the...
Login or Create an Account to see details.
Loyalty, Product
We wanted an organization that was using modern software development practices. We wanted an...
Login or Create an Account to see details.
Operations
The person we work with for the implementation is a quintuple plus. That person also does the...
Login or Create an Account to see details.
Relationship
Canvas Medical is good at keeping promises. The executive team has high integrity. I can call an...
Login or Create an Account to see details.
Loyalty
I have seen Canvas Medical’s product path recently, and I think my overall satisfaction will be...
Login or Create an Account to see details.
Loyalty, Product
The key strength of the vendor is the speed of new functionality. Over time, another strength has...
Login or Create an Account to see details.
Product
Canvas SDK is very nimble; it was a key attribute that we were looking for. The FHIR API is a...
Login or Create an Account to see details.
Product
Canvas Medical’s intake is good, but we want to amplify it. We want more than they have. Their...
Login or Create an Account to see details.
Loyalty, Value
Using EMR Platform, we expect to achieve a singular solution and a tech stack that is lean, mean,...
Login or Create an Account to see details.
Loyalty, Product
We love EMR Platform. I don't love all our solutions, but I would buy it again, and I have. Multiple...
Login or Create an Account to see details.
Product
The main benefit our organization has realized from EMR platform is the ability to securely document...
Login or Create an Account to see details.
Value
Canvas Medical charges for every little thing. If we hit a certain number of charts, the cost gets...
Login or Create an Account to see details.
Relationship
We can reach out to Canvas Medical and find a solution. Being accessible is very important to us....
Login or Create an Account to see details.
Product
EMR Platform does not enable any sort of logic building. It has questionnaires that enable some data...
Login or Create an Account to see details.
Operations
The trainings from Canvas Medical were adequate, but our own team did take on a lot of retraining ourselves....
Login or Create an Account to see details.
Product
I would like Canvas Medical to improve things for our clinical team by enhancing data extraction,...
Login or Create an Account to see details.
Product
If someone were looking at EMR Platform, I would tell them that it looks new and shiny and that they...
Login or Create an Account to see details.
Product
I have a whole list of functionalities I would like to see. To sum it up, there are a lot of things...
Login or Create an Account to see details.
Product
EMR Platform does not integrate with the platform that we use for telehealth. I think that probably...
Login or Create an Account to see details.
Operations
For training, everything is in a knowledge library, and Canvas Medical has continued to build that...
Login or Create an Account to see details.
Relationship
Canvas Medical is very responsive to receiving feedback. Our product team is tied very closely to...
Login or Create an Account to see details.
Culture, Value
Canvas Medical does avoid charging for every little thing. Pricing is based on each chart access...
Login or Create an Account to see details.
Product
We have a lot going on with Canvas Medical right now. We have a lot of feature requests. We have...
Login or Create an Account to see details.
Loyalty, Product
We did a pretty thorough investigation and selected Canvas Medical because we liked the flexibility...
Login or Create an Account to see details.
Product
EMR Platform is a pretty user-friendly system. We are using EMR Platform the way that Canvas Medical...
Login or Create an Account to see details.
Operations
My advice to someone implementing EMR Platform is to be very clear about what their business...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Canvas Medical is a newer company, so I think there is a lot of opportunity for them to implement...
Login or Create an Account to see details.
Product
Canvas Medical provides an EMR that our organization uses to create a comprehensive database of...
Login or Create an Account to see details.
Operations
I do all the trainings for our providers, and during the process, there is usually feedback from...
Login or Create an Account to see details.
Relationship, Operations, Product
My advice to others implementing EMR Platform is to list out the exact workflows that they have in...
Login or Create an Account to see details.
Loyalty, Product
There are some functionalities for a medical EMR that are lacking in EMR Platform. From a clinical...
Login or Create an Account to see details.
Relationship
We have maybe once or twice a year had an opportunity to sit down with Canvas Medical and walk...
Login or Create an Account to see details.
Relationship
Canvas Medical’s support team is really responsive and good at circling back to see whether issues...
Login or Create an Account to see details.
Relationship, Product
As our platform was built, there were limited features, so our tech team outsourced some...
Login or Create an Account to see details.
Loyalty, Product
We expect the medical EHR that we use to be comprehensive in the sense that patients who are...
Login or Create an Account to see details.
Operations
Canvas Medical does a pretty good job on training and documentation. Their team is pretty responsive...
Login or Create an Account to see details.
Relationship
I really like the folks who work at Canvas Medical, especially on the service component. They have...
Login or Create an Account to see details.
Product
Canvas Medical's system isn't the best solution for a number of things, or it is difficult to use....
Login or Create an Account to see details.
Product
From a pricing standpoint, Canvas Medical is very competitive, and they are very flexible. The most...
Login or Create an Account to see details.
Product
We have been burned a couple of times from some Canvas Medical upgrades that weren’t supposed to...
Login or Create an Account to see details.
Product
There are some core pieces of an EHR like Canvas Medical's system that we would expect to be...
Login or Create an Account to see details.
Loyalty
We chose Canvas Medical because they were pretty flexible, and the price point was meaningfully...
Login or Create an Account to see details.
Product
We use third-party solutions in place of EMR Platform in some areas; that is less about gaps and...
Login or Create an Account to see details.
Relationship, Operations
Canvas Medical’s support and implementation team is amazing. There is a little less hands-on...
Login or Create an Account to see details.
Loyalty, Product
Canvas Medical was our first choice because of our ability to build on top of the platform, the...
Login or Create an Account to see details.
Product
We are using another tool for our patient questionnaires. Canvas Medical has incredibly flexible...
Login or Create an Account to see details.
Product, Value
There is an opportunity for improvement with how our providers finish notes. The providers are...
Login or Create an Account to see details.
Product
There are a couple of things that stand out to us about EMR Platform. The main one is how...
Login or Create an Account to see details.
Loyalty, Product
EMR Platform is a modern, API-first platform that allows us to build on top of and alongside it...
Login or Create an Account to see details.
Loyalty, Product
There are definitely some areas of opportunity in the product. Some improvements are simple design...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Canvas Medical is working on their own scribe solution, so they should accelerate that development...
Login or Create an Account to see details.
Operations, Product
If a customer has a similar setup to ours, I would definitely recommend Canvas Medical to them, but...
Login or Create an Account to see details.
Relationship, Product
Canvas Medical has no out-of-the-box reporting. That immediately rules out a lot of different...
Login or Create an Account to see details.
Loyalty, Relationship
I don't know that we need executive involvement. We engage with the service team. We recently had a...
Login or Create an Account to see details.
Loyalty, Relationship
An area that was over-promised was the RCM functionality in EMR Platform. We tried the RCM module...
Login or Create an Account to see details.
Product, Value
The benefit of using multiple solutions from Canvas Medical is that we don't have to integrate...
Login or Create an Account to see details.
Relationship
Canvas Medical's support team has been really lovely to work with. The team members are a pleasure...
Login or Create an Account to see details.
Loyalty, Product
We are happy with EMR Platform for our use case, but something that Canvas Medical is working toward...
Login or Create an Account to see details.
Loyalty
One feature that we are still waiting for Canvas Medical to deliver is a key piece of organizational...
Login or Create an Account to see details.
Loyalty, Product
For end users, there are some things that really work great and some things that they get bothered...
Login or Create an Account to see details.
Product
We are with Canvas Medical because of their developer friendliness. We are able to do a lot in terms...
Login or Create an Account to see details.
Value
We have gotten quite large for Canvas Medical. Their pricing model, for example, is based on the...
Login or Create an Account to see details.
Product, Value
If someone were looking at Canvas Medical, I would highlight the fact that compared to many of the...
Login or Create an Account to see details.
Product
It seems counterintuitive for the system not to have all patient data for a practice. That pricing...
Login or Create an Account to see details.
Product
The whole prescription-controls interface could be better. Canvas Medical should further invest in...
Login or Create an Account to see details.
Product, Value
One outcome we have not achieved is making it so that clinicians don't have to have multiple systems...
Login or Create an Account to see details.
Product
Canvas Medical Inc hasn’t really been able to build the things that we have needed, so we have built...
Login or Create an Account to see details.
Loyalty, Product
What I would tell someone who is implementing EMR Platform is that the scheduling is rough, and the...
Login or Create an Account to see details.
Loyalty, Relationship
When we were selecting an EHR vendor, it was a must-have to be API first, but because integrations...
Login or Create an Account to see details.
Product
While EMR Platform is updated, it does require work on our end to get it updated. It would be nice...
Login or Create an Account to see details.
Product
Before we used EMR Platform, a lot of our note-taking was abrupt and not in a specific format...
Login or Create an Account to see details.
Value
We were looking at a new beta AI scribing tool, which Canvas Medical calls Hyperscribe, for our...
Login or Create an Account to see details.
Operations
I don't think we have had a lot of training since EMR Platform was implemented. I think the training...
Login or Create an Account to see details.
Product
There are things we don't use in the system, and we're really only using EMR Platform for the notes...
Login or Create an Account to see details.
Loyalty
I don't think we would even consider something else for another couple of years at this point...
Login or Create an Account to see details.
Operations
The vendor's training is mostly documentation and screenshots that talk users through scenarios. The...
Login or Create an Account to see details.
Product
Canvas Medical could better meet our needs by building practice management and workflow management...
Login or Create an Account to see details.
Relationship
The vendor has timelines and commitments that change over time. I don't expect anyone to keep all of...
Login or Create an Account to see details.
Product, Value
Canvas Medical drives all of our clinical workflows, particularly around clinical documentation for...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout