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Cardamom Health Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
KLAS VP of Engagement - Daniel Zeitner
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Manager

The financial difference between having FTEs versus Cardamom do this work and support the teams was...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Manager

Most of the teams from Cardamom have been meeting expected outcomes. It's a large enough team that...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Cardamom has been an excellent partner, and they have felt very much like an extension of the team....

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

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Manager

The main account manager we have from Cardamom is absolutely excellent. This person is very smart...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

At the beginning, we had a bit of a wild transition period for us. During that transition, as...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Part of Cardamom's model is a mix of more experienced, tenured support, along with onboarding and...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Other C-Suite

Our team resources have turned over a few times to ensure that they have met our expected standards...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We considered other IT revenue cycle support companies that focus on post-Epic conversions and that...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

Cardamom's services are worth the investment we have put in. For example, when we went live with...

Comment Tone Positive
Pillars Services, Value
Evaluation Unrated

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VP/Other Executive

The only reason I wouldn't recommend Cardamom to someone would be the fear that the firm might move...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I cannot recall Cardamom ever missing a meeting. When they know something needs to be reviewed, they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I had a specific issue where Cardamom realized that a rebuild needed to happen. They brought a...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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VP/Other Executive

Everyone I have come across from Cardamom has been top-tier skilled in what they are responsible...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

I would buy Cardamom's services again. If an organization chooses to have their own IT team to do a...

Comment Tone Positive
Pillars Loyalty, Relationship, Services
Evaluation Unrated

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VP/Other Executive

When Cardamom first came on board, we were really far behind, and there was a backlog of tickets...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

I am impressed by Cardamom's end-user experience, the efficacy of what they have worked on so far,...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Cardamom Health team members have really positive attitudes. Everyone who they have brought forward...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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