Hospital Operating System
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Subject Expert
Niel Oscarson
Customer Insights Director
Commentary Summary
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User Commentary
When we first began with the product, we needed a lot of training, but we don't need as much...
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In the beginning, Care Logistics was better with the upkeep of the product. I feel like Care...
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Transfer Logistics initially had some opportunity, so we worked with the vendor's team, and they...
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The product runs pretty seamlessly. Of course, when we have upgrades and things of that nature, we...
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Patient/Order Logistics is a very robust product. I like the features that are available to help...
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We are able to optimize each module of the product if there is an opportunity. For example, in...
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Care Logistics is a very organized vendor that will meet any provider organization where they are....
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The vendor is amazing and always available. We have ongoing, scheduled meetings where the vendor...
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The system allows the care coordination team and the social work team to work through and document...
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The vendor keeps and exceeds all promises. The leadership team at Care Logistics is available, and I...
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Our organization is in the process of converting to another EMR, so we are moving away from the Care...
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The product has exceeded our expectations, and during the COVID-19 crisis, the product was...
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The vendor advises us on their development road map. We help them with ideas for how they can do things....
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We really like the product, but unfortunately, we are having to move away from it in order to have...
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Overall, our experience with Care Logistics was very positive. Initially, I saw the vendor as a...
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The support is definitely good. The support team always is very responsive and very proactive. If we...
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The vendor is constantly updating the product. They are constantly listening to their clients and...
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When we change a patient's status to inpatient versus observation, the system is constantly looking...
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The vendor could improve the product by focusing more on the DRGs. In the initial training, the...
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The products were implemented very well. The quality of the trainings was very high. The resources...
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The vendor has meetings to review our processes and give feedback on how we can improve. They are...
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The outcomes from the product include improved observation of the length of stay, overall acute care...
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We are extremely happy with Care Logistics and their follow-up and follow-through. If we ask for...
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The reports and real-time dashboards from the Care Logistics product are phenomenal. Any of the...
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Care Logistics is really good at follow-up. We have asked for enhancements and interfaces to pull...
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We go over metrics with Care Logistics regularly. They present opportunities to us. They have come...
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I am an advocate of Care Logistics. I think they are a phenomenal company, and they have delivered...
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We don't have a good training program set up with Care Logistics. We have the documentation, but we...
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The solution really specifies the optimization of patient flow. With it, we follow a patient's...
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The solution integrates very well with our EMR. Going in, we thought it would overlay our EMR, but...
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The vendor has lived up to our expectations. The vendor meets with our teams and observes them to...
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We implemented the product in the middle of the pandemic. The vendor had staffing problems at the...
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We weren’t sure about initiating the product during a pandemic, but in retrospect, we are glad we...
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I think the finances of healthcare are really stressed right now, especially with the cost of...
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During the solution's installation, we had regular meetings with the vendor to make sure that things...
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The vendor's support people are responsive. If we have an issue and aren't satisfied with the...
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The system gives me total information awareness. I can understand and appreciate where we sit as an...
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The vendor keeps their promises 100% of the time. I can directly reach out to the president of the...
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When I download data sets into Excel, they are sometimes not formatted how I would like them, so I...
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Everything is there, so our entire organization can look at the data we get from the solution to...
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The support is good. When we had downtime, the support people resolved that very quickly.
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I would absolutely buy this product again without hesitation. The vendor excels at anticipating...
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Care Logistics is the best vendor I have worked with for many years. They establish continuous and...
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Care Logistics' implementation services are pretty good. During the COVID-19 pandemic, things have...
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It would be valuable to have things start in the ED or OR and to have the entire progression go...
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Care Advanced Software is pretty easy to use. We have some manual inputs, but part of that is...
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Care Logistics is just like any other company. When we need to have an interface built, the vendor...
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Care Logistics is very clear on how the product works, and it does work that way. The team I work...
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Within Care Advanced Software, there is an opportunity to revisit how the initial DRG is identified...
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Care Advanced Software needs to be totally integrated into an organization's EMR, and we don't have...
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Whether the product is part of our long-term plans is under discussion. We recently implemented a...
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Care Logistics could have done a better job communicating up front that their training strategy is a...
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The product is expensive, and we pay for a lot of details. For the most part, the charges are...
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The vendor could improve the implementation of the service coordination for the system. The issues...
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We have had to work on the integration a bit. We are getting it. We have been working hard to ensure...
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We have started to work on some issues with the documentation interfaces and how the end users...
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I don't know whether Care Logistics has delivered any new technology since we started, but the...
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The executives come to all the major meetings. They have taken a specific interest in helping the...
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Other providers should start early to make sure they align the software structure and the...
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