Hospital Operating System
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Director

When we first began with the product, we needed a lot of training, but we don't need as much...

May 2022
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Director

In the beginning, Care Logistics was better with the upkeep of the product. I feel like Care...

May 2022
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Manager

Transfer Logistics initially had some opportunity, so we worked with the vendor's team, and they...

May 2022
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Manager

The product runs pretty seamlessly. Of course, when we have upgrades and things of that nature, we...

May 2022
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Manager

Patient/Order Logistics is a very robust product. I like the features that are available to help...

May 2022
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Manager

We are able to optimize each module of the product if there is an opportunity. For example, in...

May 2022
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Director

Care Logistics is a very organized vendor that will meet any provider organization where they are....

May 2022
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Manager

The vendor is amazing and always available. We have ongoing, scheduled meetings where the vendor...

May 2022
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Manager

The system allows the care coordination team and the social work team to work through and document...

May 2022
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Manager

The vendor keeps and exceeds all promises. The leadership team at Care Logistics is available, and I...

May 2022
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VP/Other Executive

Our organization is in the process of converting to another EMR, so we are moving away from the Care...

May 2022
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VP/Other Executive

The product has exceeded our expectations, and during the COVID-19 crisis, the product was...

May 2022
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VP/Other Executive

The vendor advises us on their development road map. We help them with ideas for how they can do things....

May 2022
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CNO

We really like the product, but unfortunately, we are having to move away from it in order to have...

May 2022
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CNO

Overall, our experience with Care Logistics was very positive. Initially, I saw the vendor as a...

May 2022
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CNO

The support is definitely good. The support team always is very responsive and very proactive. If we...

May 2022
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CNO

The vendor is constantly updating the product. They are constantly listening to their clients and...

May 2022
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CNO

When we change a patient's status to inpatient versus observation, the system is constantly looking...

May 2022
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CNO

The vendor could improve the product by focusing more on the DRGs. In the initial training, the...

May 2022
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CNO

The products were implemented very well. The quality of the trainings was very high. The resources...

May 2022
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VP/Other Executive

The vendor has meetings to review our processes and give feedback on how we can improve. They are...

May 2022
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CNO

The outcomes from the product include improved observation of the length of stay, overall acute care...

May 2022
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CNO

We are extremely happy with Care Logistics and their follow-up and follow-through. If we ask for...

May 2022
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CNO

The reports and real-time dashboards from the Care Logistics product are phenomenal. Any of the...

May 2022
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CNO

Care Logistics is really good at follow-up. We have asked for enhancements and interfaces to pull...

May 2022
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CNO

We go over metrics with Care Logistics regularly. They present opportunities to us. They have come...

May 2022
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CNO

I am an advocate of Care Logistics. I think they are a phenomenal company, and they have delivered...

May 2022
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CNO

We don't have a good training program set up with Care Logistics. We have the documentation, but we...

May 2022
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COO

The solution really specifies the optimization of patient flow. With it, we follow a patient's...

May 2022
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COO

The solution integrates very well with our EMR. Going in, we thought it would overlay our EMR, but...

May 2022
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COO

The vendor has lived up to our expectations. The vendor meets with our teams and observes them to...

May 2022
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COO

We implemented the product in the middle of the pandemic. The vendor had staffing problems at the...

May 2022
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COO

We weren’t sure about initiating the product during a pandemic, but in retrospect, we are glad we...

May 2022
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COO

I think the finances of healthcare are really stressed right now, especially with the cost of...

May 2022
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COO

During the solution's installation, we had regular meetings with the vendor to make sure that things...

May 2022
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COO

The vendor's support people are responsive. If we have an issue and aren't satisfied with the...

May 2022
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Analyst/Coordinator

The system gives me total information awareness. I can understand and appreciate where we sit as an...

Mar 2022
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Analyst/Coordinator

The vendor keeps their promises 100% of the time. I can directly reach out to the president of the...

Mar 2022
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Analyst/Coordinator

When I download data sets into Excel, they are sometimes not formatted how I would like them, so I...

Mar 2022
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Analyst/Coordinator

Everything is there, so our entire organization can look at the data we get from the solution to...

Mar 2022
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Analyst/Coordinator

The support is good. When we had downtime, the support people resolved that very quickly.

Dec 2021
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Analyst/Coordinator

I would absolutely buy this product again without hesitation. The vendor excels at anticipating...

Dec 2021
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Analyst/Coordinator

Care Logistics is the best vendor I have worked with for many years. They establish continuous and...

Dec 2021
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Director

Care Logistics' implementation services are pretty good. During the COVID-19 pandemic, things have...

Dec 2021
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Director

It would be valuable to have things start in the ED or OR and to have the entire progression go...

Dec 2021
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Director

Care Advanced Software is pretty easy to use. We have some manual inputs, but part of that is...

Dec 2021
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VP/Other Executive

Care Logistics is just like any other company. When we need to have an interface built, the vendor...

Nov 2021
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VP/Other Executive

Care Logistics is very clear on how the product works, and it does work that way. The team I work...

Nov 2021
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VP/Other Executive

Within Care Advanced Software, there is an opportunity to revisit how the initial DRG is identified...

Nov 2021
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VP/Other Executive

Care Advanced Software needs to be totally integrated into an organization's EMR, and we don't have...

Nov 2021
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VP/Other Executive

Whether the product is part of our long-term plans is under discussion. We recently implemented a...

Nov 2021
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VP/Other Executive

Care Logistics could have done a better job communicating up front that their training strategy is a...

Nov 2021
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VP/Other Executive

The product is expensive, and we pay for a lot of details. For the most part, the charges are...

Nov 2021
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VP/Other Executive

The vendor could improve the implementation of the service coordination for the system. The issues...

Nov 2021
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VP/Other Executive

We have had to work on the integration a bit. We are getting it. We have been working hard to ensure...

Nov 2021
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VP/Other Executive

We have started to work on some issues with the documentation interfaces and how the end users...

Nov 2021
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VP/Other Executive

I don't know whether Care Logistics has delivered any new technology since we started, but the...

Nov 2021
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VP/Other Executive

The executives come to all the major meetings. They have taken a specific interest in helping the...

Nov 2021
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VP/Other Executive

Other providers should start early to make sure they align the software structure and the...

Nov 2021
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