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User Commentary
Relationship
CareCloud is technology driven and responsive.
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Relationship, Relationship, Services, Services, Value
We would tell friends or peers considering CareCloud that when it comes to credentialing with...
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Loyalty, Loyalty, Relationship, Relationship, Operations
There have been some changes recently with CareCloud, and we are worried about them. Our experience...
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Relationship, Relationship
We are having some issues with the time it takes to get a new practitioner Medicare compliant. We...
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Relationship, Relationship
A strong partnership is when the vendor understands our unique situation as a practice within our...
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Relationship, Relationship
CareCloud is basically our partner. We work together to identify things, improve, and drive process...
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Value, Value
Although CareCloud gets paid a percentage of collections, they truly are looking out for us. We find...
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Relationship, Relationship
CareCloud partners with their customers who are willing to work as one team, which is very...
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Loyalty, Loyalty, Loyalty, Relationship, Services
We had Concierge RCM, but unfortunately, we had to get rid of it because we were having a lot of...
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Relationship, Relationship, Relationship
We had a lot of denials, and CareCloud probably sent reconsiderations, but they never told us we...
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Value, Value, Value
CareCloud didn’t do very much about accounts receivable. We had tons of accounts receivable that...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
In the very beginning, CareCloud tried very hard, but the problem was more with the billing process...
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Relationship, Relationship, Relationship, Services
CareCloud does all of our third-party billing. The firm is easy to reach and get results from. They...
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Services, Services, Services
The access to reports and the quality of reports could be better. I don't have contact with the...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
Our account representative is one of the big reasons our business has stayed with CareCloud through...
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Relationship, Relationship, Relationship
I emailed and asked CareCloud for clarification on billing several months ago, and I still haven’t...
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Relationship, Relationship, Relationship
There are a lot of times when CareCloud asks us a question where they haven't done any research...
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Services, Services, Services
We are trying to make MIPS happen for our business, and we got shuffled off. I can't imagine we are...
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Relationship
The firm's team is responsive, and they go the extra mile to provide unparalleled customer...
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Relationship
The KPIs stay consistent or even show improvement. If there is an issue, we know why. We don't have...
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Relationship
CareCloud’s system is amazing. We can pull out reports and data in different ways, and we are very...
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Relationship
CareCloud is responsive. We have regular calls, and CareCloud is very attentive. They are also...
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Relationship, Services
It would be very helpful if CareCloud had specific reporting outside the billing area. A lot of...
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Relationship
The firm's customer service team is offshore now, but that is different than the billing people that...
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Relationship
I don't see a lot of strategic help from CareCloud at all. They understand when we provide things,...
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Relationship
We are very limited in staffing. That is difficult these days, so we always have to have a backup...
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Relationship
I like CareCloud’s consultants. The client managers we work with directly have been very responsive....
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Relationship
The only time we have run into issues is when CareCloud uses offshore services for simple data...
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Loyalty, Value
We are not happy with CareCloud. If there were another solution, we would move, but the initial cost...
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Relationship
There have been transitions in ownership, and the company has changed names, so CareCloud has had...
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Relationship, Value
CareCloud gets a certain percentage of our revenue, so it is in their best interest to go the extra...
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Loyalty
We are getting pressure to work in the same systems as the hospital. I would buy this service again,...
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Relationship, Relationship
The only time we have run into issues is when CareCloud uses offshore services for simple data...
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Relationship, Relationship
I like CareCloud’s consultants. The client managers we work with directly have been very responsive....
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Relationship
One of our biggest challenges with the RCM services is really keeping things moving along on the...
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Relationship
There are times when the firm makes decisions on workflows and then doesn't communicate those...
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Relationship
Overall, we are quite happy with the service, but the firm does have pockets of opportunity.
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Relationship
CareCloud has been taking months to turn things around, and that has been incredibly frustrating. I...
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Relationship
We have been asking to engage additional services with CareCloud for a while. We aren’t asking for...
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Relationship
We have to manage our process closely, so I would say the firm meets expectations and doesn't exceed...
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Relationship
It is not easy to get clear communication and dependable performance from CareCloud. The people I...
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Relationship
I haven’t talked to any of CareCloud’s executives, but there have been multiple occasions when an...
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Relationship
CareCloud’s software is horrible. I have called and asked for help many times, and I can’t get...
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Relationship
We have had challenges connecting with CareCloud and getting the service we are paying for. A while...
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