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User Commentary

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Manager

When we first signed on with CareCloud, we were assigned an account manager. We had regular phone...

Aug 2021
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Manager

I like CareCloud’s software, but it has an inordinate amount of downtime and lag. That can be really...

Aug 2021
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Manager

CareCloud has replaced the client managers with what they call the client success team, which is...

Aug 2021
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Manager

I have issues with CareCloud's billing. They are horrible at it. They have absolutely no idea how to...

Apr 2021
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Manager

CareCloud needs to work on their cases' quality assurance and follow up. The previous company that...

Apr 2021
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Manager

There are a few folks who I have talked to at CareCloud who are great. Those people are very...

Apr 2021
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Manager

It would be nice if CareCloud had more reporting options.

Apr 2021
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Manager

We pay CareCloud very little, and we get very little in return. We get what we pay for.

Apr 2021
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Manager

CareCloud does an okay job with our claims. We also send some coding their way to alleviate some of...

Dec 2020
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Manager

We have had some of CareCloud's work come up with errors, and I have had to discuss this with them....

Dec 2020
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Manager

Our training from CareCloud was decent. It mostly consisted of tutorials on CareCloud campus. I...

Dec 2020
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Manager

As I have been getting into the numbers more and have been seeing what CareCloud has been doing, I...

Dec 2020
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Manager

CareCloud has added more services, and they say they will handle some issues. I am waiting for a...

Dec 2020
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Manager

The vendor has been very fair, consistent, and on point with the collections they report and with...

Dec 2020
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Manager

For some issues, it takes us months to get a response. After a couple of months, I asked the vendor...

Dec 2020
||
(0)
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Manager

When I call the support line, I am never on hold unless I am asking about credit card issues. I get...

Dec 2020
||
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Manager

CareCloud doesn't provide much value right now. I am entertaining a different company whose services...

Dec 2020
||
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Manager

I am sure the contract will have an end date, but the project is ongoing until the end date is...

Dec 2020
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Manager

CareCloud definitely nickel-and-dimes. I just found out that when a patient has a credit, CareCloud...

Dec 2020
||
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Manager

CareCloud posts a lot of incorrect things. When I have to call the support people, I can't...

Dec 2020
||
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Manager

Dealing with CareCloud's billing department is incredibly difficult. It used to be pretty...

Nov 2020
||
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Manager

When I make a request, I end up waiting weeks before I get a response. One particular patient has...

Nov 2020
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Manager

There are a lot of small things with CareCloud that are annoying. Medicaid comes up with erroneous...

Nov 2020
||
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Manager

CareCloud does exceed our expectations. I wish the collectors were a little more knowledgeable about...

Nov 2020
||
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Manager

We usually deal with CareCloud via a task box, unless the person doesn't understand what we are...

Nov 2020
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Manager

For bigger practices, the service will be more beneficial. The vendor will work hard because at the...

Nov 2020
||
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COO

CareCloud tried to take away services and increase costs about a year ago. We almost terminated the...

Nov 2020
||
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COO

We have had several client service representatives in the past few years. Across the board, we have...

Nov 2020
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