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Commentary Summary
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User Commentary
Manager
Tools and Methodology
CareCloud does an okay job with our claims. We also send some coding their way to alleviate some of...
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Manager
Tools and Methodology
We have had some of CareCloud's work come up with errors, and I have had to discuss this with them....
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Manager
Other Observations
Our training from CareCloud was decent. It mostly consisted of tutorials on CareCloud campus. I...
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Manager
ROI and Cost
As I have been getting into the numbers more and have been seeing what CareCloud has been doing, I...
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Manager
Future Outlook
CareCloud has added more services, and they say they will handle some issues. I am waiting for a...
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Manager
Project Results
The vendor has been very fair, consistent, and on point with the collections they report and with...
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Manager
Relationship
For some issues, it takes us months to get a response. After a couple of months, I asked the vendor...
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Manager
People and Knowledge
When I call the support line, I am never on hold unless I am asking about credit card issues. I get...
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Manager
ROI and Cost
CareCloud doesn't provide much value right now. I am entertaining a different company whose services...
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Manager
Tools and Methodology
I am sure the contract will have an end date, but the project is ongoing until the end date is...
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Manager
ROI and Cost
CareCloud definitely nickel-and-dimes. I just found out that when a patient has a credit, CareCloud...
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Manager
Tools and Methodology
CareCloud posts a lot of incorrect things. When I have to call the support people, I can't...
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Manager
Relationship
Dealing with CareCloud's billing department is incredibly difficult. It used to be pretty...
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Manager
Relationship
When I make a request, I end up waiting weeks before I get a response. One particular patient has...
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Manager
Tools and Methodology
There are a lot of small things with CareCloud that are annoying. Medicaid comes up with erroneous...
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Manager
People and Knowledge
CareCloud does exceed our expectations. I wish the collectors were a little more knowledgeable about...
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Manager
Tools and Methodology
We usually deal with CareCloud via a task box, unless the person doesn't understand what we are...
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Manager
Other Observations
For bigger practices, the service will be more beneficial. The vendor will work hard because at the...
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COO
ROI and Cost
CareCloud tried to take away services and increase costs about a year ago. We almost terminated the...
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COO
Relationship
We have had several client service representatives in the past few years. Across the board, we have...
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Physician
ROI and Cost
The vendor can’t charge us for every little thing. CareCloud is our billing company, so they take a...
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Physician
People and Knowledge
The people who are the account managers in the US are excellent at what they do, but they don’t...
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Nurse
Other Observations
We really haven't needed anything from the vendor during this COVID-19 crisis. The vendor has sent...
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Manager
Tools and Methodology
CareCloud exceeds our expectations. Our client account manager set up a document on a shared drive...
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Manager
Project Results
CareCloud rolled out a couple of new services, and one of those services has really exceeded my...
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Manager
People and Knowledge
CareCloud has outsourced a lot of work to India. It is hard to read what those people are saying....
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Manager
Tools and Methodology
CareCloud is going through some changes right now. They were just bought out by a different company....
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Manager
Project Results
We have been asking the vendor when they are going to switch to HTML5 for a while. We have been told...
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Manager
Relationship
We really like all the people that we deal with directly. They are great. All the new people that I...
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Manager
Project Results
We really like the way the system works. It flows nicely and is easy to use. We have to go on a lot...
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