Tell us about your organization

I’m looking for info to help
my provider organization
My products are
rated by KLAS
I want my products
rated by KLAS
I am
other
 
 

Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Ambulatory RCM Services on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Concierge RCM Comments
Filtered view: All

KLAS Research Director - Aaron Gleave
Subject Expert

Aaron Gleave

Research Director

aaron.gleave@klasresearch.com

 
 View Product Scores
View Advanced Filters

Advanced Filters

Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
from
to
Comment Categories

Featured  Report

Ambulatory RCM Services 2020: Dynamic Market Changes and New Players
Ambulatory RCM Services 2020:
Dynamic Market Changes and New Players
April 2020
View Report
View Related

Preferences

   Bookmark

Related Blogs

Creating the Customer Satisfaction Advantage

Current Time Inside Cache Tag Helper: 1/22/2021 9:33:26 AM and Model.EvProductId = 71603

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Ambulatory RCM Services on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Manager

Tools and Methodology

CareCloud does an okay job with our claims. We also send some coding their way to alleviate some of...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

We have had some of CareCloud's work come up with errors, and I have had to discuss this with them....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations

Our training from CareCloud was decent. It mostly consisted of tutorials on CareCloud campus. I...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI and Cost

As I have been getting into the numbers more and have been seeing what CareCloud has been doing, I...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

CareCloud has added more services, and they say they will handle some issues. I am waiting for a...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

The vendor has been very fair, consistent, and on point with the collections they report and with...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

For some issues, it takes us months to get a response. After a couple of months, I asked the vendor...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

When I call the support line, I am never on hold unless I am asking about credit card issues. I get...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI and Cost

CareCloud doesn't provide much value right now. I am entertaining a different company whose services...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

I am sure the contract will have an end date, but the project is ongoing until the end date is...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI and Cost

CareCloud definitely nickel-and-dimes. I just found out that when a patient has a credit, CareCloud...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

CareCloud posts a lot of incorrect things. When I have to call the support people, I can't...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Dealing with CareCloud's billing department is incredibly difficult. It used to be pretty...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When I make a request, I end up waiting weeks before I get a response. One particular patient has...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

There are a lot of small things with CareCloud that are annoying. Medicaid comes up with erroneous...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

CareCloud does exceed our expectations. I wish the collectors were a little more knowledgeable about...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

We usually deal with CareCloud via a task box, unless the person doesn't understand what we are...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations

For bigger practices, the service will be more beneficial. The vendor will work hard because at the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

ROI and Cost

CareCloud tried to take away services and increase costs about a year ago. We almost terminated the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

We have had several client service representatives in the past few years. Across the board, we have...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI and Cost

The vendor can’t charge us for every little thing. CareCloud is our billing company, so they take a...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

People and Knowledge

The people who are the account managers in the US are excellent at what they do, but they don’t...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Other Observations

We really haven't needed anything from the vendor during this COVID-19 crisis. The vendor has sent...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

CareCloud exceeds our expectations. Our client account manager set up a document on a shared drive...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

CareCloud rolled out a couple of new services, and one of those services has really exceeded my...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

CareCloud has outsourced a lot of work to India. It is hard to read what those people are saying....

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

CareCloud is going through some changes right now. They were just bought out by a different company....

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

We have been asking the vendor when they are going to switch to HTML5 for a while. We have been told...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We really like all the people that we deal with directly. They are great. All the new people that I...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

We really like the way the system works. It flows nicely and is easy to use. We have to go on a lot...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​