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Concierge RCM Commentary
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Mollie Hunt
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KLAS Research Director - Mollie Hunt
 
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Ambulatory Revenue Cycle Management Services 2023: Exploring Provider Perceptions of Outsourcing amid Mounting Pressures
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Exploring Provider Perceptions of Outsourcing amid Mounting Pressures
July 2023
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Director

Relationship

CareCloud is technology driven and responsive.

Dec 2023
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Director

Relationship, Relationship, Services, Services, Value

We would tell friends or peers considering CareCloud that when it comes to credentialing with...

Oct 2023
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Director

Loyalty, Loyalty, Relationship, Relationship, Operations

There have been some changes recently with CareCloud, and we are worried about them. Our experience...

Oct 2023
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Director

Relationship, Relationship

We are having some issues with the time it takes to get a new practitioner Medicare compliant. We...

Oct 2023
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Director

Relationship, Relationship

A strong partnership is when the vendor understands our unique situation as a practice within our...

Oct 2023
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Director

Relationship, Relationship

CareCloud is basically our partner. We work together to identify things, improve, and drive process...

Sep 2023
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Director

Value, Value

Although CareCloud gets paid a percentage of collections, they truly are looking out for us. We find...

Sep 2023
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Director

Relationship, Relationship

CareCloud partners with their customers who are willing to work as one team, which is very...

Sep 2023
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Manager

Loyalty, Loyalty, Loyalty, Relationship, Services

We had Concierge RCM, but unfortunately, we had to get rid of it because we were having a lot of...

Jun 2023
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Manager

Relationship, Relationship, Relationship

We had a lot of denials, and CareCloud probably sent reconsiderations, but they never told us we...

Jun 2023
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Manager

Value, Value, Value

CareCloud didn’t do very much about accounts receivable. We had tons of accounts receivable that...

Jun 2023
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations

In the very beginning, CareCloud tried very hard, but the problem was more with the billing process...

Jun 2023
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Director

Relationship, Relationship, Relationship, Services

CareCloud does all of our third-party billing. The firm is easy to reach and get results from. They...

May 2023
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Manager

Services, Services, Services

The access to reports and the quality of reports could be better. I don't have contact with the...

May 2023
||
(0)
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Manager

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

Our account representative is one of the big reasons our business has stayed with CareCloud through...

May 2023
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Manager

Relationship, Relationship, Relationship

I emailed and asked CareCloud for clarification on billing several months ago, and I still haven’t...

May 2023
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Manager

Relationship, Relationship, Relationship

There are a lot of times when CareCloud asks us a question where they haven't done any research...

May 2023
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Manager

Services, Services, Services

We are trying to make MIPS happen for our business, and we got shuffled off. I can't imagine we are...

May 2023
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(0)
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Director

Relationship

The firm's team is responsive, and they go the extra mile to provide unparalleled customer...

Apr 2023
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Manager

Relationship

The KPIs stay consistent or even show improvement. If there is an issue, we know why. We don't have...

Feb 2023
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CFO

Relationship

CareCloud’s system is amazing. We can pull out reports and data in different ways, and we are very...

Jan 2023
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(0)
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CFO

Relationship

CareCloud is responsive. We have regular calls, and CareCloud is very attentive. They are also...

Jan 2023
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(0)
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CFO

Relationship, Services

It would be very helpful if CareCloud had specific reporting outside the billing area. A lot of...

Jan 2023
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CEO/President

Relationship

The firm's customer service team is offshore now, but that is different than the billing people that...

Jan 2023
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(0)
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CEO/President

Relationship

I don't see a lot of strategic help from CareCloud at all. They understand when we provide things,...

Jan 2023
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CEO/President

Relationship

We are very limited in staffing. That is difficult these days, so we always have to have a backup...

Jan 2023
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Manager

Relationship

I like CareCloud’s consultants. The client managers we work with directly have been very responsive....

Jan 2023
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(0)
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Manager

Relationship

The only time we have run into issues is when CareCloud uses offshore services for simple data...

Jan 2023
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Physician

Loyalty, Value

We are not happy with CareCloud. If there were another solution, we would move, but the initial cost...

Jan 2023
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(0)
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Director

Relationship

There have been transitions in ownership, and the company has changed names, so CareCloud has had...

Jan 2023
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(0)
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Director

Relationship, Value

CareCloud gets a certain percentage of our revenue, so it is in their best interest to go the extra...

Jan 2023
||
(0)
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CEO/President

Loyalty

We are getting pressure to work in the same systems as the hospital. I would buy this service again,...

Jan 2023
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(0)
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Manager

Relationship, Relationship

The only time we have run into issues is when CareCloud uses offshore services for simple data...

Jan 2023
||
(0)
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Manager

Relationship, Relationship

I like CareCloud’s consultants. The client managers we work with directly have been very responsive....

Jan 2023
||
(0)
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Director

Relationship

One of our biggest challenges with the RCM services is really keeping things moving along on the...

Dec 2022
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Director

Relationship

There are times when the firm makes decisions on workflows and then doesn't communicate those...

Dec 2022
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Director

Relationship

Overall, we are quite happy with the service, but the firm does have pockets of opportunity.

Dec 2022
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Manager

Relationship

CareCloud has been taking months to turn things around, and that has been incredibly frustrating. I...

Dec 2022
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(0)
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Manager

Relationship

We have been asking to engage additional services with CareCloud for a while. We aren’t asking for...

Dec 2022
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Director

Relationship

We have to manage our process closely, so I would say the firm meets expectations and doesn't exceed...

Dec 2022
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(0)
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Manager

Relationship

It is not easy to get clear communication and dependable performance from CareCloud. The people I...

Dec 2022
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Manager

Relationship

I haven’t talked to any of CareCloud’s executives, but there have been multiple occasions when an...

Dec 2022
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Manager

Relationship

CareCloud’s software is horrible. I have called and asked for help many times, and I can’t get...

Dec 2022
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Manager

Relationship

We have had challenges connecting with CareCloud and getting the service we are paying for. A while...

Dec 2022
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