Concierge RCM Comments

 

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Commentary Summary

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User Commentary

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Physician

ROI and Cost

The vendor can’t charge us for every little thing. CareCloud is our billing company, so they take a...

May 2020
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Physician

People and Knowledge

The people who are the account managers in the US are excellent at what they do, but they don’t...

May 2020
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Nurse

Other Observations

We really haven't needed anything from the vendor during this COVID-19 crisis. The vendor has sent...

Apr 2020
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Manager

Tools and Methodology

CareCloud exceeds our expectations. Our client account manager set up a document on a shared drive...

Apr 2020
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Manager

Project Results

CareCloud rolled out a couple of new services, and one of those services has really exceeded my...

Apr 2020
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Manager

People and Knowledge

CareCloud has outsourced a lot of work to India. It is hard to read what those people are saying....

Apr 2020
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Manager

Tools and Methodology

CareCloud is going through some changes right now. They were just bought out by a different company....

Apr 2020
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Manager

Project Results

We have been asking the vendor when they are going to switch to HTML5 for a while. We have been told...

Apr 2020
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Manager

Relationship

We really like all the people that we deal with directly. They are great. All the new people that I...

Apr 2020
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Manager

Project Results

We really like the way the system works. It flows nicely and is easy to use. We have to go on a lot...

Apr 2020
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Manager

Tools and Methodology

The system is good, and the billing is fine. My only complaint is that we haven’t had our quarterly...

Jan 2020
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Manager

Relationship

We are satisfied because we know the system now. The only missing part is that we don’t have any...

Jan 2020
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Manager

Tools and Methodology

The vendor’s support is very responsive when we call them. They help us get things resolved.

Jan 2020
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Manager

Tools and Methodology

The vendor could improve their follow-up with the old claims or balances. There was a cycle of...

Jan 2020
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Manager

Tools and Methodology

The system drives tangible outcomes for our office. Claims are filed within one to three business...

Jan 2020
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CEO/President

Tools and Methodology

CareCloud isn’t consistently exceeding my expectations. I have an office person that is dedicated to...

Jan 2020
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CEO/President

Relationship

CareCloud is difficult to get ahold of. We have to make a case and then hopefully hear a response in...

Jan 2020
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CEO/President

Tools and Methodology

CareCloud could improve the strength of our partnership by improving their communication. I would...

Jan 2020
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CEO/President

Tools and Methodology

I like CareCloud’s analytics. It seems like we can access pretty much anything we want to tailor...

Jan 2020
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Manager

Tools and Methodology

My satisfaction has gone down with the loss of our account manager. That person was quite good at...

Jan 2020
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Manager

Tools and Methodology

The quality and accuracy of payment posting have gone way downhill lately, and that has created a...

Jan 2020
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Manager

Relationship

I don’t see any executive involvement from the vendor these days. When I worked with an account...

Jan 2020
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Manager

Tools and Methodology

The general restructuring caused the account representatives to be overburdened, and rather than...

Jan 2020
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Manager

Relationship

We have seen a decrease in support. When we first started with CareCloud, they took billing...

Jan 2020
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Manager

Tools and Methodology

If I had to complain about something, I would complain about the way CareCloud's team does the...

Jan 2020
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Manager

Tools and Methodology

We don't use CareCloud's customer service much because we know how to maneuver through the site....

Jan 2020
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Manager

ROI and Cost

CareCloud doesn't charge us for every little thing, and they don't charge us any more than what we...

Jan 2020
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Manager

ROI and Cost

I would purchase CareCloud's services again. For every task that I don't like, I am sure there are...

Jan 2020
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Manager

Relationship

We were able to reach out to a CareCloud executive, and if we ran into a problem, we were able to...

Jan 2020
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Manager

ROI and Cost

I have already recommended CareCloud to my peers. With big practices, I don’t think Concierge RCM...

Jan 2020
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Manager

ROI and Cost

I am not the type of person who expects anything for free. The verifications CareCloud charges for...

Jan 2020
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Manager

Relationship

When there is a problem, I wish that someone would pick up the phone instead of doing everything...

Jan 2020
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Manager

Relationship

Whether CareCloud exceeds expectations depends on the situation. I don’t really have expectations...

Jan 2020
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Manager

People and Knowledge

The quality of the CareCloud staff members is very good. They are very pleasant to deal with, and...

Jan 2020
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Manager

Tools and Methodology

CareCloud is pretty good at executing. Something always falls through the cracks, but that is just...

Jan 2020
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Manager

Project Results

I would definitely buy from CareCloud again. We are constantly promoting them because of the ease...

Nov 2019
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Manager

Tools and Methodology

Our only pet peeve with CareCloud is that they don't offer a way for providers to pay...

Nov 2019
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Manager

People and Knowledge

CareCloud has exceeded our expectations, particularly through the call center. When I call in, the...

Nov 2019
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CFO

Relationship

We had claims-reconciliation, offshore-posting, and payment-posting issues with CareCloud. But for...

Aug 2019
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Manager

Tools and Methodology

We do not have the chance to be proactive about our billing because we constantly see mistakes. We...

Jun 2019
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Manager

Tools and Methodology

We have a document where we write the rules that we have in place for our particular practice. The...

Jun 2019
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Manager

Relationship

CareCloud has high turnover with the people who work on our accounts. We have been happy with some...

Jun 2019
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Manager

Relationship

We would absolutely not purchase CareCloud's RCM service again. CareCloud made a lot of promises...

Jun 2019
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Manager

Tools and Methodology

CareCloud is really quick. They are really involved and working fast. They do a lot of work and are...

Jun 2019
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Manager

Tools and Methodology

Concierge RCM runs on Adobe Flash Player, which is becoming outdated. Everyone is having to switch...

Jun 2019
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Manager

Tools and Methodology

We have a client manager who can escalate any problems we are having. CareCloud has a whole support...

Jun 2019
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Manager

Project Results

We are still loving CareCloud. They don’t nickel-and-dime us, and they are willing to negotiate.

Jun 2019
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CEO/President

Project Results

I have no idea where my financials should be. I have EOBs that don’t even match the data that has...

Apr 2019
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CEO/President

Relationship

CareCloud's executives are definitely incompetent. They are still learning to read. I can’t spend...

Apr 2019
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CEO/President

Tools and Methodology

I would buy the calendar again. I don’t have a lot of experience with different calendars, but I...

Apr 2019
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CEO/President

ROI and Cost

I am not being nickel-and-dimed. I am being robbed. I am paying for a service that I don’t get. The...

Apr 2019
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CEO/President

Tools and Methodology

Having a web-based, browser-based, fully competent and capable calendaring system that is well knit...

Apr 2019
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CEO/President

Project Results

CareCloud's support people have no expertise. When I call the support people, the people who pick up...

Apr 2019
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CEO/President

Project Results

CareCloud was falsifying records. The vendor claimed they were following up when they weren't. They...

Apr 2019
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CEO/President

Project Results

We have been doing things internally for a while, and the difference is like night and day. When I...

Apr 2019
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CEO/President

Tools and Methodology

CareCloud has a tool called Breeze, and it doesn't operate as a check-in system should. When we talk...

Apr 2019
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CEO/President

Project Results

I have used CareCloud for collections. The vendor doesn't do their job, and I can very easily prove...

Apr 2019
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CEO/President

Future Outlook

As soon as I have the bandwidth for projects, we are going to get out, even if I have to pay five...

Apr 2019
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CEO/President

ROI and Cost

Following up with CareCloud and tracking what they are doing take a lot of manpower and attention to...

Apr 2019
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CEO/President

People and Knowledge

The thing I like the most about CareCloud is that they are very accessible. If I or anyone else in...

Apr 2019
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CEO/President

ROI and Cost

We have been using CareCloud's service for a long time now, and we feel like we are paying too much...

Apr 2019
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Physician

Other Observations

If I were to make the decision over again, I would buy CareCloud's system. However, I would want to...

Apr 2019
 Helpful

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Physician

Tools and Methodology

In terms of the concierge service, there are some intuitive things that CareCloud should know, but...

Apr 2019
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Physician

Tools and Methodology

Using a company like CareCloud should be an advantage, but as someone who has a lot of billing...

Apr 2019
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Physician

Tools and Methodology

We came close to switching vendors, but we decided to stick with CareCloud and apply some of the...

Apr 2019
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Physician

Other Observations

I don’t want to say that CareCloud nickel-and-dimes, but they do charge for faxing.

Apr 2019
 Helpful

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Physician

Sales and Contracting

CareCloud definitely doesn’t nickel-and-dime, except with faxing. CareCloud still charges us per...

Apr 2019
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Physician

Relationship

We have a contact person who is assigned to us, and that person is very responsive. If I send our...

Apr 2019
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Physician

Tools and Methodology

CareCloud is on top of any technology related to cloud computing, and CareCloud brings that...

Apr 2019
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Physician

Tools and Methodology

I would choose a vendor other than CareCloud if I had a choice. I would choose athena because of...

Apr 2019
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Physician

Relationship

Client managers need to be routinely reaching out to their clients every quarter and checking in to...

Apr 2019
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Physician

Win/Loss - Why they were selected (by current clients)

I am glad I chose the CareCloud system, and I think everybody has issues with EMRs. The reason I...

Apr 2019
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Physician

Tools and Methodology

CareCloud's collection service isn't very good. It would be really cool to have a certain kind of...

Apr 2019
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Physician

Tools and Methodology

The CareCloud system's interface is very user friendly. The system has a shallow learning curve, and...

Apr 2019
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Physician

Tools and Methodology

A positive thing about CareCloud is that they do regular updates every month. CareCloud is...

Apr 2019
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Director

Tools and Methodology

Sometimes, the billing tasks I get from Concierge RCM could be corrected by rebilling the person or...

Mar 2019
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Director

Relationship

We haven’t had anybody reach out from CareCloud to discuss strategic things, and I wish that they...

Mar 2019
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Director

ROI and Cost

I really don’t have a lot to do with the billing, per se, other than grabbing the tasks. To be...

Mar 2019
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Manager

Tools and Methodology

CareCloud's platform is easy to use. My staff likes the simplicity of it.

Jan 2019
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Manager

Tools and Methodology

We have been with CareCloud for so long that we know them and their system very well. We have...

Jan 2019
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Manager

Tools and Methodology

There are a lot of good things about CareCloud. The documentation is good. They have been able to...

Jan 2019
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Manager

Other Observations

CareCloud is missing knowledge regarding our different plans, and I can’t totally blame CareCloud...

Jan 2019
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Manager

Other Observations

The fact that we can’t generate a report that shows exactly where a patient made a payment and what...

Jan 2019
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Manager

Other Observations

We have had some weak appeals that CareCloud should have worked on more efficiently. We should have...

Jan 2019
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Manager

Other Observations

CareCloud's product is