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Concierge RCM Commentary
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Mollie Hunt
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User Commentary

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Director

Services, Value

CareCloud has done great for us. They are efficient and have increased our collections. We enter all...

Mar 2024
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Manager

Services

When the firm goes through the claims for commercial payers, sometimes they scrub things a bit too...

Mar 2024
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Manager

Relationship, Services

I have dealt with various billing companies, and I don't think that CareCloud fulfills the things...

Mar 2024
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Director

Relationship

CareCloud is technology driven and responsive.

Dec 2023
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(0)
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Director

Relationship, Relationship, Services, Services, Value

We would tell friends or peers considering CareCloud that when it comes to credentialing with...

Oct 2023
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(0)
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Director

Loyalty, Loyalty, Relationship, Relationship, Operations

There have been some changes recently with CareCloud, and we are worried about them. Our experience...

Oct 2023
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Director

Relationship, Relationship

We are having some issues with the time it takes to get a new practitioner Medicare compliant. We...

Oct 2023
||
(0)
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Director

Relationship, Relationship

A strong partnership is when the vendor understands our unique situation as a practice within our...

Oct 2023
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Director

Relationship, Relationship

CareCloud is basically our partner. We work together to identify things, improve, and drive process...

Sep 2023
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(0)
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Director

Value, Value

Although CareCloud gets paid a percentage of collections, they truly are looking out for us. We find...

Sep 2023
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(0)
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Director

Relationship, Relationship

CareCloud partners with their customers who are willing to work as one team, which is very...

Sep 2023
||
(0)
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Manager

Loyalty, Loyalty, Loyalty, Relationship, Services

We had Concierge RCM, but unfortunately, we had to get rid of it because we were having a lot of...

Jun 2023
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(0)
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Manager

Relationship, Relationship, Relationship

We had a lot of denials, and CareCloud probably sent reconsiderations, but they never told us we...

Jun 2023
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(0)
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Manager

Value, Value, Value

CareCloud didn’t do very much about accounts receivable. We had tons of accounts receivable that...

Jun 2023
||
(0)
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations

In the very beginning, CareCloud tried very hard, but the problem was more with the billing process...

Jun 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Services

CareCloud does all of our third-party billing. The firm is easy to reach and get results from. They...

May 2023
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Manager

Services, Services, Services

The access to reports and the quality of reports could be better. I don't have contact with the...

May 2023
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(0)
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Manager

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

Our account representative is one of the big reasons our business has stayed with CareCloud through...

May 2023
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(0)
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Manager

Relationship, Relationship, Relationship

I emailed and asked CareCloud for clarification on billing several months ago, and I still haven’t...

May 2023
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Manager

Relationship, Relationship, Relationship

There are a lot of times when CareCloud asks us a question where they haven't done any research...

May 2023
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Manager

Services, Services, Services

We are trying to make MIPS happen for our business, and we got shuffled off. I can't imagine we are...

May 2023
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