CarePayment Patient Financing (Recourse) Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Loyalty
The reason we are going to stop using CarePayment is our RCM system limits where I can house payment...
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Services
On some things, CarePayment was great, and on other things, they were frustrating. A lot of that was...
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Relationship
CarePayment definitely had the right people on the calls. When we started having some questions and...
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Relationship, Operations
Things with CarePayment just didn't work, but it was not all their fault. There were a lot of...
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Loyalty, Relationship
The firm's staff has taken care of us very nicely over the years. We have had calls with their...
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Relationship, Relationship, Value, Value
One way the firm could improve would be to have some increased reconciliation processes that are not...
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Services, Services, Value, Value
CarePayment gives our patients the flexibility to make payments over a course of time that we are...
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Relationship, Relationship
CarePayment does what they do with the advertising they do. They collect payments and provide cash...
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Services, Services, Value, Value
We can count on the cash flow from CarePayment regularly. CarePayment funds the accounts ahead of...
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Relationship, Relationship
CarePayment has account executives who come visit, and we see them at regional events and things...
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Services, Services
There is something to be said for the ease with which patients can be put into programs. They don't...
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Relationship, Relationship, Value, Value
We hired CarePayment mainly to provide interest-free loans to patients for medical services, and the...
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Relationship, Relationship, Value, Value
CarePayment has almost become an extension of our billing staff, so a lot of times, we communicate...
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Value
We allow patients to elect in or out of the CarePayment interest-free loan. Some patients don't want...
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Relationship, Relationship
CarePayment has very good customer service. It is not easy to collect a debt. With CarePayment, we...
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Relationship, Relationship
Our contact at CarePayment frequently reaches out before meetings to make sure everything is going...
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Relationship, Relationship
CarePayment has been a good partner. They have a program that has to be closely managed because of...
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Value, Value, Value
We give late fees to encourage patients to make payments, but we reverse them. In the beginning,...
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Services, Services, Services
We like how we do reconciliations with CarePayment. They have an online portal where we can see...
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Relationship, Relationship, Relationship
We had a good relationship with our previous firm. We like having a good rapport and easy access....
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Relationship, Relationship, Relationship
CarePayment could probably work accounts a bit harder than they do. We don't get a lot of feedback...
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Relationship, Relationship
CarePayment has an offering called contingency where they take accounts that we haven’t referred to...
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Relationship, Relationship
Our contacts at CarePayment are quick to respond, and when we escalated one issue in particular, we...
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Operations, Operations
Because of our circumstances, the decision to hire CarePayment was not exactly a choice. CarePayment...
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Value, Value
I’m highly satisfied with CarePayment’s strategic ability only because interest rates and everything...
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Value, Value
Before we started working with CarePayment, we offered in-house payment plans, but it took many...
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Relationship, Relationship
CarePayment has been exceptionally creative. We are doing a lot more via email and text messaging,...
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Loyalty, Loyalty, Relationship, Relationship
We enjoy CarePayment’s partnership. We continually look at other options because we need to, but...
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Relationship, Services
I would like CarePayment to improve in their ability to handle high-balance accounts for longer...
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Relationship
I would tell a provider considering the firm that CarePayment has changed as we have changed. They...
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Relationship, Relationship, Operations, Operations
Partnering from the beginning with CarePayment, getting the whole process set up, and using the...
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Loyalty, Relationship, Relationship
I would recommend CarePayment, but I also recommend that people do their homework, see what services...
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Operations, Services, Services
CarePayment does not exceed my expectations. They help by providing pamphlets and educational...
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Relationship, Relationship
CarePayment is a good company, and they provide a great resource to our hospital. I have spoken with...
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Relationship, Relationship, Operations, Services
CarePayment doesn't know anything we don't tell them. They might know what patients tell them. That...
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Relationship, Relationship
With CarePayment, there are very few disputes, but if a report looks incorrect, they remediate...
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Relationship, Relationship, Operations, Operations
CarePayment has great ideas, but I think the development and rollout of things are perhaps still...
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Services, Services, Value, Value
From a reporting standpoint, custom reporting about patient behavior is something I would like more...
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Relationship, Relationship, Value, Value
CarePayment has been a really good partner by helping us continue to drive efficiency and...
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Relationship, Relationship, Value, Value
We meet with the firm on a regular basis. They continue to talk to us about ways that we can improve...
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Services, Services, Value, Value
CarePayment has continued to evolve with our EMR and has helped our patients stay within our EMR platform....
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Services, Services, Value, Value
With CarePayment, we have seen better collection rates on patients who don’t have insurance and...
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Relationship, Relationship, Services
CarePayment does a really good job. I don't know whether they exceed my expectations. That is a...
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Services
The firm has a goal to be very user friendly, and because their payment terms are generous, once...
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Relationship, Relationship, Value, Value
CarePayment is very collaborative. They definitely come to us with additional ways to expedite cash....
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Relationship, Relationship
The flexibility of CarePayment’s arrangements that they offer to patients is good customer service....
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Relationship, Relationship
Occasionally, we have some hiccups, but the firm is very good about communicating and trying to work...
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Services, Services
The main thing the firm could improve on is with regard to how they keep accounts reconciled when...
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Services, Services
The recourse issues we have with CarePayment are not exactly seamless. There are sometimes accounts...
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Relationship, Relationship
I rave about CarePayment, but there is always room for improvement. I'm very happy with them. Their...
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Relationship, Relationship
CarePayment is extremely responsive. They are available to us with no issues. We have a few of their...
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Relationship, Relationship
CarePayment is very flexible to our needs. They do everything to meet our needs and expectations,...
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Relationship, Relationship
From a customer service aspect, CarePayment is willing to do anything we need. They are good with...
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Loyalty, Loyalty, Value, Value
CarePayment makes money for us. As long as they bring in cash, we will keep them.
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Relationship, Relationship
I have a direct pipeline to two team members at CarePayment. They go above and beyond when helping...
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Relationship, Relationship, Services, Services
CarePayment is innovative without being assertive. Instead of reacting to issues, they are...
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Operations, Operations
CarePayment did some training with us, and it was very successful. They did refresher courses for...
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Relationship, Relationship, Services, Services
CarePayment has been really good to me. They are a recourse firm, and the thing that hurts us is...
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Services, Value
CarePayment works very well for our patients. If a patient knows they are going to be coming to the...
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Relationship, Services
One downside of using CarePayment's services is that we don’t communicate our files to CarePayment...
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Relationship
CarePayment's communication is amazing. We have people we can send emails to if we ever get into a...
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Relationship, Value
Working with CarePayment is all or nothing, and CarePayment always delivers. Also, the firm's...
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Relationship, Relationship
The people at CarePayment are constantly coming to us with new ideas and products. We don't always...
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Relationship, Relationship
We have used CarePayment for several years and haven't received a single complaint from a patient. I...
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Services, Services
The only thing that is a small source of pain with CarePayment is that each patient needs to provide...
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Relationship, Relationship
With CarePayment, the overall responsiveness has been good. If we ever have any questions, issues,...
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Relationship
CarePayment does a good job with their customer relations. They have reached out to me more than...
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Relationship
The firm is pretty good with their collections. We haven't had a lot of complaints. The firm is not...
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Services, Value
The only negative thing that we are still seeing is that patients are not adapting to the workflow...
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Relationship, Relationship
Automation is CarePayment's strength. The staff members that we interact with are knowledgeable. The...
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Services, Services
CarePayment's biggest strength is the inspiration to patients to make payments by making the process...
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Loyalty, Loyalty, Services, Services
I started reviewing other options to see whether I could improve our current state, and I probably...
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Relationship, Relationship
When we started with CarePayment, I was asking questions that they were already trying to answer....
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Value
We hired CarePayment to help us expand our patient experience. We have been successful, and we are...
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Value, Value
CarePayment charges when they are supposed to charge us, and they give us credits when they are...
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Relationship, Relationship
There is still room for improvement with the CarePayment staff. They comprehend when we explain...
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Relationship, Relationship
A CarePayment product came out recently, and the firm did not do well executing it. We came across...
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Loyalty, Relationship, Relationship
I do have my ups and downs every now and then with CarePayment. Things are taken care of 99% of the...
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Relationship, Relationship
The contact person I work with is awesome. If I have any issues, I can text or call that person,...
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Relationship, Relationship
We have a great relationship with CarePayment. They are doing a lot of work for us. They have the...
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Services, Services
I can only think of one thing the firm can improve. Some patients don't realize that CarePayment is...
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Relationship, Relationship, Services, Services
If we have any issues, we can go to CarePayment and get things fixed.
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Value, Value
If we are trying to collect money ahead of time and get money in the door, the firm can do that....
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Operations, Services, Value, Value
There are some months when CarePayment collects more than others, but I would still say they exceed...
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Operations
In the beginning, there was some confusion with the firm regarding the reporting.
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Relationship, Services
From the start, CarePayment has been very patient, even when we have run into different file and...
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Relationship
CarePayment is very good at working with us on our projects and the ideas that we throw at them.
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Loyalty, Loyalty, Relationship, Relationship
CarePayment is a great partner; they work with us step-by-step through the whole process. Their...
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Relationship, Relationship
With the exception of some years during the COVID-19 pandemic, CarePayment holds an off-site...
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Services, Services
There are a few things with CarePayment that I would do a little differently. For example, if we...
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Relationship, Relationship
Things are going really well with CarePayment; they are a great partner. Anytime we have any issues...
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Value, Value
After working with CarePayment, our executives were concerned about our fees, and so the firm took...
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