CarePayment Patient Financing
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Subject Expert
Gordon Bishop
Sales & Research Director
Commentary Summary
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User Commentary
Services, Value
Our overall patient collections have increased because of working with CarePayment. They fund the...
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Relationship, Services
We don't receive any complaints about patients having bad experiences with speaking to CarePayment's...
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Relationship
Our contacts communicate very well with our SBO team that handles accounts for research. The firm’s...
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Services
The firm needs to be better at reporting. They are months behind. When we do our quarterly reviews,...
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Relationship
CarePayment does a nice job for us. They exceed expectations in post-live support and customer...
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Relationship
CarePayment is not bad, but I don't think they are the best in class. We have not compared...
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Value
CarePayment does charge us for things, but the charges are not unexpected; we are fully aware of...
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Relationship, Services, Value
CarePayment is great. They help a lot of our patients who would otherwise be unable to have...
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Relationship
We have a CarePayment liaison who we work with closely. They answer any questions and help resolve...
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Services
CarePayment can improve in some areas. A lot of times, communication falls flat between some of us,...
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Relationship, Operations
CarePayment could improve their follow-up and their communication. They should have known the status...
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Relationship
CarePayment pulls in appropriate teams when asked. We get people from all different levels. We have...
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Value
I would tell a peer or friend looking at purchasing CarePayment about the options available....
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Operations
The only struggle we had with one of our projects was that there was quite a bit of staff turnover...
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Operations
We were working through some of the requested changes on a project, and we had a bit of pushback...
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Relationship
CarePayment is top notch. We have a great partnership. The firm has been willing to bend quite a bit...
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Value
The firm could nickel-and-dime us, but they don't. I know other companies that do a little more nickel-and-diming....
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Relationship, Services
We are always trying to figure out the best way to do things with CarePayment. They are amazing and...
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Relationship, Services
We love CarePayment, and our patients love them. We haven’t had many complaints over the years. We...
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Services, Value
CarePayment’s impact has been very positive. Our A/R is better. Our recourse is below national...
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Relationship
The staff is great overall, but we have had a few issues with our account person. We loved our...
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Loyalty, Relationship
CarePayment absolutely exceeds our expectations; if they didn't, we would discontinue working with...
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Relationship
There are a lot of shifting roles at CarePayment. We have worked with many different consultants and...
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Relationship
When we have an issue and put our foot down to say we need a solution, we get support.
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Value
The firm has enhanced their solution over the years. Some of the enhancements could drive better...
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Operations
I would tell a friend that using the product can be a challenge for someone who does not have...
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Relationship
CarePayment delivers robust reports in a timely manner. They are quick to respond to any escalations...
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Relationship
We used to have a person that had been at CarePayment for a long time as our client liaison. That...
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Relationship, Services
CarePayment is staying on top of the industry, our needs, and their competitors. They recently...
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Operations
We took on a workflow that CarePayment just started offering their clients, and things were quite...
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Relationship
We have some executive contacts at CarePayment that reach out routinely to check on us. They keep us...
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Services, Value
The patients that participate love CarePayment. Because we contract with CarePayment to take some...
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Operations, Services
The one thing that CarePayment could do better is compatibility and integration with our billing...
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Services
Patient interactions with the firm are good. We don't get patient complaints about anybody on the...
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Services
There is room for improvement around the guarantor billing and the grouping of accounts. If we have...
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Operations, Services
Organizations should fully understand the file specs and how accounts are grouped. We didn't have a...
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Relationship
I don’t know how we can improve our relationship with CarePayment. They are so accessible and responsive....
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Relationship
CarePayment guaranteed a certain level of what the firm would collect, and the firm has exceeded...
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Loyalty, Services, Value
In terms of the patient experience, the main selling point for CarePayment is that the patient isn't...
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Value
CarePayment sends out an absolutely beautiful package advising the patient about the terms and how...
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Relationship
We have regular meetings with CarePayment where we go over the numbers. The firm’s administrative...
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Relationship
I really like the relationship that we have with CarePayment. The services that they offer are...
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Value
The CarePayment solution is a great program for our patients, and our patients are very grateful for...
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Relationship
When we first started out, the firm guaranteed they would hit a certain number or else they would...
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Relationship, Operations
With CarePayment, things are excellent. The firm is very responsive to our questions. It was a very...
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Relationship, Services
The patient feedback has been positive. I don't necessarily get a lot of that feedback, but in...
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Value
We pay a lot, so we expect a lot, and CarePayment has been phenomenal to work with. We have seen a...
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Loyalty, Services
There are some opportunities where we can get some additional data behind the actual patient...
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Relationship
I have a direct pipeline to a higher-up at the firm, and if something goes wrong, they are pretty...
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Relationship
The firm has been very flexible. We have various guidelines that we have to follow in our...
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Operations
The firm keeps us well stocked in packets that explain everything and give patients a number so that...
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Services
We have had only one major issue with CarePayment that involved an integration piece. That piece...
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Services
Working with CarePayment is seamless. Patients know I don't have to do anything because everything...
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Relationship
I have a person that I can go to no matter what time of day, and that makes the firm’s service very...
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Relationship
People need to know that the whole financing process needs to be patient driven, and I have yet to...
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Services
Our patients like the program. They like the ability to spread their self-pay balance over 25 months...
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Relationship
We have a lot of communication with one of the executives. They are always available. I have...
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Services, Value
CarePayment really helps round out the patient experience. They make things more efficient and...
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Relationship
Sometimes vendors very much have the attitude that things are their way or the highway, so they...
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Relationship
All of the staff that we communicate with are very knowledgeable about the company and the service...
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Relationship
In the past, we have had issues with some of the firm’s staff. We had one contact that didn't fit...
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Relationship, Services
CarePayment does really well with their strategic ability. There have been times when we felt like...
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Relationship, Services
CarePayment isn’t perfect, so there is always room for improvement. For example, my team and I...
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Loyalty
CarePayment has partnered with RevSpring, and that partnership is going to give the patient an even...
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Relationship
CarePayment has been completely forthcoming and willing to do an integration we wanted to set up...
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Relationship
Our previous account manager acknowledged problems from previous clients and was able to get us on...
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Services
One of the things that CarePayment denies is P.O. boxes. Believe it or not, a lot of people use P.O....
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Services, Value
We are very pleased. I don't look at the line items, so CarePayment takes their percentage just like...
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Services, Value
CarePayment's patient financing has been an amazing benefit to our patients. Our patients are very...
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Relationship, Services
Patients don’t always understand what the CarePayment service is. Our process is to send several...
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Relationship
CarePayment absolutely exceeds our expectations. The firm is always working hard to take care of us...
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Relationship
At the very beginning of the engagement, there were some issues, but the firm was quick to respond...
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Relationship
I am extremely satisfied with our contact person. That person has met all of my needs and solved all...
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Value
We will do any payment plan in-house up to a certain time frame. For any patient that has an...
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Relationship
CarePayment is a fantastic partner to work with. We still have regular check-ins with CarePayment to...
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Value
We don’t receive a higher ROI from CarePayment. That is not because of anything they do but because...
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Relationship
Everything with CarePayment is going really well. Patients seem to really like the firm. The support...
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Services
We send statements to a patient, and then the patient calls us wanting a pay plan. We then discuss...
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Services
We have issues with transactions and posting when CarePayment sends their payments and...
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Loyalty, Relationship
The biggest thing that shifted me to CarePayment was customer service. Their support is very patient...
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Relationship
I have a patient that emails me directly and has been doing so probably for the last two years....
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Relationship
I would like the firm to improve their methods for interacting with patients. If the firm were...
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Relationship
I like the firm’s quick responses to questions and emails. I also like that the vendor includes our...
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Services
CarePayment has a very good online portal that I have access to, and I can pretty much do what I...
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Relationship
When I need to reach out to my representative, they are very responsive. If I emailed them, I would...
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Relationship
The firm works very hard to accommodate the patient. The firm really does a good job with the...
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Relationship, Services
CarePayment needs some better brochures for us to give out. The firm could revamp their brochures to...
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Relationship, Services
We sometimes send the accounts to CarePayment, but the patients don't respond to the firm's...
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Relationship
CarePayment has really surprised me. They are a very wonderful group of people who we have really...
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Relationship
CarePayment gives us documents that help us better understand how all the accounts are flowing...
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Services
We post everything for the hospital side electronically, and everything on the physician side is...
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Relationship, Services, Value
CarePayment has had a very positive impact on patients, especially those who have a higher balance...
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Relationship
CarePayment has done a good job of meeting our needs. They get things turned around rather quickly....
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Relationship
CarePayment does everything under a recourse, and I really would like to see them change that. I...
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