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CareSimple Commentary
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Subject Expert
Spencer Snyder
Principal Analyst
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The solution's functionality and services do not meet all my needs. I need 24-hour delivery of the...
With getting to the point of decreasing the delivery time, CareSimple would say something would be...
CareSimple just sends out manuals. There's not a lot of training. They came out with new devices...
I would recommend CareSimple because I've worked with other vendors that are not as good. CareSimple...
Sometimes CareSimple is kind of slow to respond. How slow depends on the issue, but they have been...
CareSimple immediately provides us with feedback that they received our support call and ticket....
For training, CareSimple is just available. When we first started utilizing the equipment, they had...
We're able to use CareSimple to interface with our EHR and then get reporting out of our own EHR,...
I love the collaboration we have with the vendor. I really don't consider CareSimple a vendor. I...
CareSimple has really helped us from a health equity perspective. The fact that every device has its...
It’s always a pleasure working with CareSimple. Even though we were just concentrating on one...
CareSimple is who we are doing remote patient monitoring with, and we're looking to expand to...
CareSimple was very engaged, but we chose to leave them because we had a lot of billing issues. The...
In the long term, we hope for CareSimple to expand beyond the blood pressure cuffs we are currently...
CareSimple is very easy to use. I have been able to navigate it with very little direction. I can...
CareSimple is planning an upcoming update that should resolve one of the bugs that we have...
CareSimple has worked really hard to make our integrations work. The vendor is doing everything they...
CareSimple is very helpful, and they respond quickly to my questions. If I get hung up on something,...
Overall, I am very satisfied with the program. I sometimes wish I had more tag choices for patient...
We have had a few meetings with CareSimple where we have talked about their road map and some things...
A lot of the time, we will bring issues or potential use cases to CareSimple as opposed to them...
Some of the timing of CareSimple's developments doesn't align with the promises that the vendor...
I would tell someone looking at CareSimple's system that the vendor is very willing to work with...
CareSimple could have better connectivity options between their system and certain devices as well...
CareSimple could have more on-demand reporting options. Right now, a lot of its reports are pretty...
We mostly submit tickets. CareSimple is really good at following up with patients. CareSimple has to...
There are some limitations with the CareSimple devices. I think that sizing is still the biggest...
I would say the biggest limitation is on our part. CareSimple has the capability to integrate and...
From the patient side, the biggest challenges are always logging in and passwords, but that might...
We did a vendor comparison, specifically comparing the capabilities CareSimple offered to those of...
One of the biggest challenges with CareSimple is that the device batteries run out pretty quickly....
I don't know what the deal has been, but we have had some patients who don't want to use our...
We really haven't had too many issues with CareSimple's devices. The things we know in terms of the...
We have felt like we have to be the ones kind of pushing CareSimple for information rather than...
We had a very limited budget. CareSimple was really willing to work with our research project, even...
From a research perspective, I don't think that CareSimple is perfect, but for just a regular...
Patients have noticed a few removed features in the CareSimple application that used to make it more...
CareSimple is pretty simple to use. Overall, CareSimple has helped our patients answer questions. It...
CareSimple has done a lot to support our research projects. Their system wasn't built as a research...
We would maybe buy CareSimple's solution again, but we would be willing to explore other options....
We get a lot of complaints about CareSimple's cuffs and scales. Some patients refuse to use the...
Shipping issues with CareSimple can cause billing challenges. If a replacement device is sent and...
CareSimple has a few new products coming out. However, many of the vendor's upgrades tend to cause...
CareSimple is great about following up on our concerns and working with us when issues come up....
We haven't utilized the reporting part of CareSimple's solution very often. However, when we ask...
The only thing holding me back from being extremely satisfied with CareSimple is that they don't...
We meet with higher-ups from CareSimple all the time, and they are very engaged. CareSimple delivers...
Commentary Summary
Comment Type Breakout