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CenterX Real-Time Prescription Benefit Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
I would tell others they can't go wrong with CenterX. The vendor works hard to make their system...
CenterX has a good product. It functions very well. It's pretty intuitive. The vendor does...
There are a couple of pharmacy benefit administrators that CenterX doesn't have in their system yet,...
I like most of the improvements that CenterX is making. With script standards and insurance, the...
There are a lot of issues with CenterX that are payer related, so things are often not resolved in a...
I'd like to see the vendor help guide the training documents more, like how to use CenterX Real-Time...
Commentary Summary
Comment Type Breakout