Transfer Center
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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VP/Other Executive

Future Outlook

We did an upgrade to the system, and we lost some of the functionality. We are working with Central...

Oct 2022
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Director

Implementation and Training

For the implementation, Central Logic needed more people on-site. The implementation needed to be a...

Aug 2022
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Director

Functionality and Upgrades

The major strength of the product is the amount of detail and customization within it. Central Logic...

Aug 2022
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Director

Relationship

Central Logic keeps the majority of their promises. The timelines may just be slower than projected....

Aug 2022
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Director

Functionality and Upgrades

I would buy the product again, but that would depend on a few things. I would be interested to see...

Aug 2022
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Director

Future Outlook

A major area for improvement is integration. If the product were able to integrate well and easily...

Aug 2022
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Director

ROI / Cost (care and feeding)

We have a lot of staffing shortages, and that requires us to have a very lean process. Because of...

May 2022
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Director

Relationship

We don't talk much to the vendor about the direction or vision of our implementation. We are rarely...

May 2022
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Director

Relationship

Central Logic hasn't delivered on their promises. They actually had to refund us money for something...

May 2022
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Director

ROI / Cost (care and feeding)

The vendor doesn't nickel-and-dime as much for changes. The vendor is pretty good about that.

May 2022
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Director

Interfacing and Integration

The product lacks good reporting and analytics, and that makes the system not work well for us. The...

May 2022
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Manager

Relationship

The people at ABOUT Healthcare are a little pushy. I know that happens in business. We are...

May 2022
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Manager

Functionality and Upgrades

Right now, Transfer Center meets our needs. We don’t use Transfer Center for patient flow anymore....

May 2022
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Manager

Future Outlook

When Central Logic first rolled out the paging functionality to us, we could only page one person at...

May 2022
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Manager

Relationship

The vendor has changed their name to ABOUT Healthcare and is expanding some things. There wasn’t...

May 2022
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Manager

Functionality and Upgrades

The product's reports are really comprehensive and easy for end users. We can get a report on every...

Apr 2022
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Manager

Relationship

I like that the vendor's executives are very involved in the product and in touch with the...

Apr 2022
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Manager

Functionality and Upgrades

The product is a little slow when it comes to internet responsiveness.

Apr 2022
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Manager

ROI / Cost (care and feeding)

The solution is an application, so obviously, if we want something added, the vendor has to modify...

Mar 2022
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Manager

Service and Support

The system is very user friendly. The vendor makes improvements on a yearly basis, and they reach...

Mar 2022
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Manager

Relationship

The support the vendor provides is good. The vendor executives are very involved. If I am not able...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

The solution is an Excel spreadsheet on steroids. I like that it gives a narrative about the...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

The system is easy to use, and it is easy to run data. The staff is happy with it and doesn’t...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

I would like to have hard stops available so the staff members have to fill certain things out in...

Mar 2022
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Manager

Relationship

Central Logic is such a good company. The support we receive is excellent, and we meet often with...

Mar 2022
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Manager

Lessons Learned

The integrations we use with Central Logic's system work very well. The vendor has an analytics...

Mar 2022
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Director

ROI / Cost (care and feeding)

Based on ROI, if people don’t have a product like Transfer Center, things won't flow. The product is...

Feb 2022
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Director

Functionality and Upgrades

Transfer Center has very dependable service. I have used other systems, and Transfer Center performs...

Feb 2022
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Director

Service and Support

I feel like having a customer-service approach from a large company is a big deal. We have had staff...

Feb 2022
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Director

Relationship

The staff members that handle Transfer Center are dependable and helpful. We had some glitches that...

Feb 2022
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