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Soarian Financials Comments
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KLAS Research Director - Boyd Stewart
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Boyd Stewart

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boyd.stewart@klasresearch.com

801-404-5435

 
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User Commentary

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VP/Other Executive

There are no positives to Soarian Financials. We are successful in working on other Cerner modules,...

Apr 2021
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(0)
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VP/Other Executive

One of our challenges is the resolution of issues with Cerner. We open many tickets, and the...

Apr 2021
||
(0)
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VP/Other Executive

We are definitely not on the most upgraded version of Soarian Financials now. We are continually...

Apr 2021
||
(0)
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VP/Other Executive

Soarian Financials is hosted on premises; it is not remote hosted. When it comes to new technology...

Mar 2021
||
(0)
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VP/Other Executive

One of the things we continually have to overcome is that when we have a new release, the vendor...

Mar 2021
||
(0)
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VP/Other Executive

I don't see a lot of proactive service from Cerner. To me, being proactive means that the vendor...

Mar 2021
||
(0)
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VP/Other Executive

We have plenty of bolt-ons from an outside vendor to help Soarian Financials. We have had to...

Mar 2021
||
(0)
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VP/Other Executive

Our trending for net A/R days is good, though that success is more due to what we do internally than...

Mar 2021
||
(0)
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 or  to see details.

Manager

Cerner does their best to keep their promises, but I think COVID-19 has kind of thrown a wrench into...

Mar 2021
||
(0)
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 or  to see details.

Manager

Secondary claim billing is a huge gap within Soarian Financials. The price estimator is another gap,...

Mar 2021
||
(0)
 Thank you  Helpful

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Manager

We have barriers with integration enhancements. There isn't a good time frame for resolutions. When...

Mar 2021
||
(0)
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Manager

Whenever we ask for support, a cost comes into place, and that is a barrier to us being able to move...

Mar 2021
||
(0)
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Manager

Soarian Financials is a web-based program. For the most part, it is easy to navigate. There could be...

Mar 2021
||
(0)
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VP/Other Executive

We are moving away from Soarian Financials. We are going to go with another vendor in the next few...

Feb 2021
||
(0)
 Thank you  Helpful

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VP/Other Executive

The upgrades for Soarian Financials are pretty invasive, and the timing of the upgrades is poor. For...

Feb 2021
||
(0)
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VP/Other Executive

Soarian Financials is a little bit antiquated. It is not as modern or as slick as other platforms...

Feb 2021
||
(0)
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VP/Other Executive

Soarian Financials works as promoted. It does what it is supposed to do. Cerner has been a great...

Feb 2021
||
(0)
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CIO

We are okay with Soarian Financials. The first couple of years were very challenging and...

Feb 2021
||
(0)
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CIO

I have to have a few bolt-ons, like things for eligibility checking and patient estimators. If those...

Feb 2021
||
(0)
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CIO

I need Cerner to confirm that they are going to continue to develop Soarian Financials because it is...

Feb 2021
||
(0)
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Director

Soarian Financials is an old platform and isn't easy to maintain. Cerner doesn't really push their...

Jan 2021
||
(0)
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Director

Soarian Financials isn't integrated with our EMR; the systems are interfaced. An interfaced...

Jan 2021
||
(0)
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Director

Soarian Financials is solid. Without a solid revenue cycle system, our cash won't be very good...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we started using Soarian Financials, we had all kinds of issues due to hardware and other...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Cerner does charge for minor enhancements. The smaller the vendor, the more agile they are. But the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Our users love the system and are pretty satisfied. Some people use the system on a day-to-day basis....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Soarian Financials is tied to Soarian Clinicals, but Soarian Clinicals has an end of life, and that...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

As a company, Cerner has really tried hard to stay on top of COVID-19. New things were happening,...

Jan 2021
||
(0)
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 or  to see details.

CIO

In the beginning, the number of internal resources that we had to invest in Soarian Financials was a...

Jan 2021
||
(0)
 Thank you  Helpful

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CIO

I am not sure whether Soarian Financials is part of our long-term plans. There is uncertainty. Some...

Jan 2021
||
(0)
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 or  to see details.

CIO

The vendor has kept their contractual promises. We did have a problem with them in the beginning,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have issues with Soarian Financials communicating with our patient financial engagement platform....

Dec 2020
||
(0)
 Thank you  Helpful

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Director

Soarian Financials is very customizable. If we can think of something, we can probably make it...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

At first, Cerner was very engaged with us. We constantly had people from Cerner here trying to...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

When it comes to billing, the biggest struggle I have is that we have two Cerner products, and they...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

Cerner keeps their promises. We did have a collaboration, and when we were meeting with their...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Things are actually going pretty well with Soarian Financials. Cerner has been responsive. Our...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

We aren't doing a lot with automation through the engine for the Healthcare Extensibility Platform....

Dec 2020
||
(0)
 Thank you  Helpful

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Director

Unfortunately, there has been a lot of turnover in our customer experience executives. We have had a...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

Cerner’s support people are relatively responsive. When we have an issue and open a service request,...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

We are relatively satisfied with our net A/R days. But we are a few years into using the product....

Dec 2020
||
(0)
 Thank you  Helpful

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Director

Cerner charges for every little thing; they charge a penny for every time we breathe. Cerner is...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner could do better by doing what they say they are going to do. They could be a little more...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner is constantly upgrading, and we are constantly going down and getting patches. The system...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

Cerner helped us get reporting systems, workflows, tracking, documentation, and telehealth during...

Dec 2020
||
(0)
 Thank you  Helpful

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Manager

Something Cerner does well is that they allow the client the capability to customize the software...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner puts out new releases at least once a year for the product. Clients have to decide whether...

Nov 2020
||
(0)
 Thank you  Helpful

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Manager

I would like to see a much more technical partnership with Cerner. With a lot of things that we want...

Nov 2020
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

I don’t know how many years we will continue to use Soarian Financials or whether Cerner will compel...

Sep 2020
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

There have been issues with Cerner products. I just have to deal with the fallout. It is difficult...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

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