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Soarian Financials Comments
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Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
There are no positives to Soarian Financials. We are successful in working on other Cerner modules,...
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VP/Other Executive
One of our challenges is the resolution of issues with Cerner. We open many tickets, and the...
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VP/Other Executive
We are definitely not on the most upgraded version of Soarian Financials now. We are continually...
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VP/Other Executive
Soarian Financials is hosted on premises; it is not remote hosted. When it comes to new technology...
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VP/Other Executive
One of the things we continually have to overcome is that when we have a new release, the vendor...
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VP/Other Executive
I don't see a lot of proactive service from Cerner. To me, being proactive means that the vendor...
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VP/Other Executive
We have plenty of bolt-ons from an outside vendor to help Soarian Financials. We have had to...
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VP/Other Executive
Our trending for net A/R days is good, though that success is more due to what we do internally than...
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Manager
Cerner does their best to keep their promises, but I think COVID-19 has kind of thrown a wrench into...
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Manager
Secondary claim billing is a huge gap within Soarian Financials. The price estimator is another gap,...
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Manager
We have barriers with integration enhancements. There isn't a good time frame for resolutions. When...
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Manager
Whenever we ask for support, a cost comes into place, and that is a barrier to us being able to move...
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Manager
Soarian Financials is a web-based program. For the most part, it is easy to navigate. There could be...
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VP/Other Executive
We are moving away from Soarian Financials. We are going to go with another vendor in the next few...
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VP/Other Executive
The upgrades for Soarian Financials are pretty invasive, and the timing of the upgrades is poor. For...
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VP/Other Executive
Soarian Financials is a little bit antiquated. It is not as modern or as slick as other platforms...
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VP/Other Executive
Soarian Financials works as promoted. It does what it is supposed to do. Cerner has been a great...
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CIO
We are okay with Soarian Financials. The first couple of years were very challenging and...
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CIO
I have to have a few bolt-ons, like things for eligibility checking and patient estimators. If those...
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CIO
I need Cerner to confirm that they are going to continue to develop Soarian Financials because it is...
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Director
Soarian Financials is an old platform and isn't easy to maintain. Cerner doesn't really push their...
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Director
Soarian Financials isn't integrated with our EMR; the systems are interfaced. An interfaced...
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Director
Soarian Financials is solid. Without a solid revenue cycle system, our cash won't be very good...
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Director
When we started using Soarian Financials, we had all kinds of issues due to hardware and other...
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CIO
Cerner does charge for minor enhancements. The smaller the vendor, the more agile they are. But the...
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CIO
Our users love the system and are pretty satisfied. Some people use the system on a day-to-day basis....
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CIO
Soarian Financials is tied to Soarian Clinicals, but Soarian Clinicals has an end of life, and that...
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CIO
As a company, Cerner has really tried hard to stay on top of COVID-19. New things were happening,...
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CIO
In the beginning, the number of internal resources that we had to invest in Soarian Financials was a...
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CIO
I am not sure whether Soarian Financials is part of our long-term plans. There is uncertainty. Some...
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CIO
The vendor has kept their contractual promises. We did have a problem with them in the beginning,...
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Director
We have issues with Soarian Financials communicating with our patient financial engagement platform....
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Director
Soarian Financials is very customizable. If we can think of something, we can probably make it...
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Director
At first, Cerner was very engaged with us. We constantly had people from Cerner here trying to...
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Director
When it comes to billing, the biggest struggle I have is that we have two Cerner products, and they...
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Director
Cerner keeps their promises. We did have a collaboration, and when we were meeting with their...
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Director
Things are actually going pretty well with Soarian Financials. Cerner has been responsive. Our...
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Director
We aren't doing a lot with automation through the engine for the Healthcare Extensibility Platform....
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Director
Unfortunately, there has been a lot of turnover in our customer experience executives. We have had a...
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Director
Cerner’s support people are relatively responsive. When we have an issue and open a service request,...
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Director
We are relatively satisfied with our net A/R days. But we are a few years into using the product....
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Director
Cerner charges for every little thing; they charge a penny for every time we breathe. Cerner is...
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Director
Cerner could do better by doing what they say they are going to do. They could be a little more...
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Director
Cerner is constantly upgrading, and we are constantly going down and getting patches. The system...
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Director
Cerner helped us get reporting systems, workflows, tracking, documentation, and telehealth during...
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Manager
Something Cerner does well is that they allow the client the capability to customize the software...
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Manager
Cerner puts out new releases at least once a year for the product. Clients have to decide whether...
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Manager
I would like to see a much more technical partnership with Cerner. With a lot of things that we want...
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Analyst/Coordinator
I don’t know how many years we will continue to use Soarian Financials or whether Cerner will compel...
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Analyst/Coordinator
There have been issues with Cerner products. I just have to deal with the fallout. It is difficult...
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VP/Other Executive
Cerner's professional services have been good. The service was predictable, and Cerner delivered it...
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VP/Other Executive
I don’t know whether Soarian Financials is easy to use. Not many people know all of the systems to...
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VP/Other Executive
We get a pretty good response from Cerner's support, but it could always be better. Cerner's...
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CIO
We are still on Soarian Financials. The system isn't going anywhere until Cerner tells me I have to...
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CIO
Our implementation years ago was bad. But the upgrades are good. Cerner absolutely continues to...
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