Soarian Financials
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Coray Tate
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User Commentary

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Manager

Service and Support

Nothing has really changed with Cerner, except everybody we talk to at the vendor is now from...

Nov 2022
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Manager

Functionality and Upgrades

Cerner is still working on producing APIs, but I wish that they would work faster and that the APIs...

Nov 2022
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Manager

Functionality and Upgrades

We usually don’t have problems with Soarian Financials’ upgrades. Cerner also recently converted to...

Nov 2022
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Manager

Functionality and Upgrades

Cerner doesn’t keep all of their promises. When we went live with Soarian Financials, the product...

Sep 2022
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Manager

Service and Support

Some of the challenges that we have when we are requesting fixes, updates, or builds are that we are...

Mar 2022
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Manager

Functionality and Upgrades

Compared to the older system we had before, we have seen a significant improvement in using Soarian...

Mar 2022
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Manager

Functionality and Upgrades

One of the biggest benefits to Soarian Financials is it is a real-time system. Items flow to my work...

Mar 2022
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COO

Implementation and Training

Cerner's upgrade services are great. The vendor assigns a team and a project manager for upgrades....

Mar 2022
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COO

Relationship

Cerner's solution has been on Internet Explorer, but now, the vendor has decided to move the...

Mar 2022
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COO

Other Observations & Comments

A lot of Cerner's support people are leaving them and going to different companies.

Mar 2022
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COO

Implementation and Training

The vendor's clinical system works well. We have been live on the financial part of the system for...

Mar 2022
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COO

ROI / Cost (care and feeding)

Cerner absolutely nickel-and-dimes us. We have paid a lot of money for extra support and custom work...

Mar 2022
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CIO

Relationship

Cerner has continued to support and grow Soarian Financials. I don't think that the vendor has ever...

Mar 2022
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CIO

Relationship

Cerner’s beta partners always get the first features, extra support, and access to all of Cerner’s...

Mar 2022
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CIO

Relationship

Cerner is not our primary implementation partner, but we had a successful conversion years ago that...

Mar 2022
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CIO

Functionality and Upgrades

Soarian Financials is pretty strong, but it isn't perfect. I like it. It is fast and web based, and...

Mar 2022
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CIO

Relationship

I have a very good relationship with our Cerner account team. They are very responsive, and they are...

Mar 2022
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CIO

Functionality and Upgrades

Soarian Financials has been a good package for us. It has allowed us to unify patient access on a...

Mar 2022
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CIO

Interfacing and Integration

Cerner does not offer any consumer integration into their product suite. There is no visible...

Mar 2022
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CIO

ROI / Cost (care and feeding)

Foundationally, we had to decide whether we wanted an integrated package for our future that...

Mar 2022
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Director

Lessons Learned

If I had to start over on the system again, I would do things differently. I often wonder whethere I...

Feb 2022
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Director

ROI / Cost (care and feeding)

Cerner charges for every little thing. Our experience is sometimes a bit disappointing because we...

Feb 2022
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Director

Interfacing and Integration

The system is very easy to use, but I still find that it is very modular and not well integrated....

Feb 2022
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Director

Implementation and Training

When we originally implemented the product, we really struggled. I don’t know whether there was the...

Feb 2022
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Director

Functionality and Upgrades

On the billing side, the system has a lot of bells and whistles. There are things we can use. But on...

Feb 2022
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Director

Relationship

Part of Cerner's new long-term plan with Oracle is to leverage Soarian Financials for billing and...

Feb 2022
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Director

Relationship

Cerner has their challenges. They are growing, and now they have Oracle. We were supposed to have...

Feb 2022
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Director

ROI / Cost (care and feeding)

If we need Cerner’s help with anything, such as modifying a rule or talking about a new regulation,...

Feb 2022
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Director

Functionality and Upgrades

Cerner has a lot of online training now. The training isn't in person anymore. If an organization...

Feb 2022
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Director

Functionality and Upgrades

The product has no problem with sending data out. Cerner is very good there. They send out what we...

Feb 2022
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Director

Other Observations & Comments

Cerner uses different terminology than we use, and that is difficult for our users. We need to speak...

Feb 2022
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Director

Service and Support

Our support right now is Cerner’s help desk, and the help desk people are horrible. The first tier...

Feb 2022
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Director

Service and Support

The people for Soarian Financials are better than the other Cerner people. The Soarian people are...

Feb 2022
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Director

Future Outlook

Soarian Financials is growing and getting better all the time. I like that Cerner decided to move...

Feb 2022
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Director

ROI / Cost (care and feeding)

We have to really engage the upgrade center at Cerner to stay on top of things. We do not pay for...

Feb 2022
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Director

Functionality and Upgrades

We had to reengineer how we functioned when we started using Cerner's system. The system was...

Feb 2022
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Director

Functionality and Upgrades

One thing that I don’t understand is that Soarian Financials is a strong, powerful financial system...

Feb 2022
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Manager

Functionality and Upgrades

Within Soarian Financials, there are plenty of master files. They are like tables of rule sets. We...

Feb 2022
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Manager

Relationship

Cerner is a vendor rather than a partner. If I notice an issue or there is something I have...

Feb 2022
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CIO

Relationship

Cerner seems to be putting more effort into Soarian Financials. They are combining the system with...

Feb 2022
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CIO

Relationship

Soarian Financials is a solid system. I am happy with it. We have learned how to use it effectively,...

Feb 2022
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CIO

Functionality and Upgrades

It would be ideal if Cerner could build the system out a little stronger so that we could eliminate...

Feb 2022
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Director

Functionality and Upgrades

In terms of how we use Soarian Financials, the system works very well. We can get a lot of the data...

Jan 2022
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Director

Functionality and Upgrades

There are things we would like to see added that take a while to get there. That is not just the...

Jan 2022
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Director

Implementation and Training

My team hasn't used the training process with Soarian Financials in a long time because it is very...

Jan 2022
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Director

Relationship

We have Cerner team members assigned to our organization, and they are very smart. I like those...

Jan 2022
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Director

Future Outlook

I really like Soarian Financials. We continually brought other pieces of the business into the...

Jan 2022
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Director

Interfacing and Integration

We had some integration tasks to go through to make sure everybody understood because there is a...

Jan 2022
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Director

Relationship

Cerner made the announcement about the acquisition with Oracle at their virtual conference, but we...

Jan 2022
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Director

Functionality and Upgrades

Cerner has delivered probably 97% of the functionality that we need. We really struggle with maybe...

Jan 2022
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Director

ROI / Cost (care and feeding)

The vendor could improve their documentation. Sometimes, using uCern is challenging in terms of...

Jan 2022
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Director

Service and Support

Overall, when we reach out to Cerner because we have an issue, it is fixed within hours if it is...

Jan 2022
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Manager

Functionality and Upgrades

So many little things just don't work. In terms of the system in general and of posting payments,...

Jan 2022
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Manager

ROI / Cost (care and feeding)

If our system analyst isn't doing the work, then Cerner charges for everything.

Jan 2022
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Manager

Implementation and Training

I haven't had any training with Cerner since the initial training. We weren't able to do anything...

Jan 2022
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Manager

Functionality and Upgrades

When Cerner initially sold the software, it was supposed to be one platform with a Cerner front end...

Jan 2022
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Manager

Functionality and Upgrades

To get the option to make a payment plan in Soarian Financials, we have to first find the account,...

Jan 2022
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Manager

Service and Support

With Soarian Financials, we have to open a ticket for support. There isn't really somebody who can...

Jan 2022
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Manager

Interfacing and Integration

I would suggest that someone looking into Soarian Financials look at facilities that are currently...

Jan 2022
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Analyst/Coordinator

Implementation and Training

Cerner makes occasional changes, and the upgrades don't mess up the system's integration with other...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

We haven't had any issues with the product. From day one, we have been able to get the deal out the...

Jan 2022
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Analyst/Coordinator

Other Observations & Comments

Soarian Financials used to be owned by Siemens, and then Cerner bought it, but when that happened,...

Jan 2022
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Manager

Functionality and Upgrades

One of the major strengths of Soarian Financials is that it is customizable. Healthcare facilities...

Dec 2021
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Manager

Service and Support

Cerner needs to improve their technical support knowledge. When we reach out to our Cerner...

Dec 2021
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