Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Patient Accounting & Patient Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Soarian Financials Comments
Filtered view: All

KLAS Research Director - Boyd Stewart
Subject Expert

Boyd Stewart

Research Director

boyd.stewart@klasresearch.com

801-404-5435

 
 View Product Scores
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Patient Accounting & Patient Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

VP/Other Executive

We are moving away from Soarian Financials. We are going to go with another vendor in the next few...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The upgrades for Soarian Financials are pretty invasive, and the timing of the upgrades is poor. For...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Soarian Financials is a little bit antiquated. It is not as modern or as slick as other platforms...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Soarian Financials works as promoted. It does what it is supposed to do. Cerner has been a great...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

We are okay with Soarian Financials. The first couple of years were very challenging and...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

I have to have a few bolt-ons, like things for eligibility checking and patient estimators. If those...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

I need Cerner to confirm that they are going to continue to develop Soarian Financials because it is...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Soarian Financials is an old platform and isn't easy to maintain. Cerner doesn't really push their...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Soarian Financials isn't integrated with our EMR; the systems are interfaced. An interfaced...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Soarian Financials is solid. Without a solid revenue cycle system, our cash won't be very good...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

When we started using Soarian Financials, we had all kinds of issues due to hardware and other...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

Cerner does charge for minor enhancements. The smaller the vendor, the more agile they are. But the...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

Our users love the system and are pretty satisfied. Some people use the system on a day-to-day basis....

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

Soarian Financials is tied to Soarian Clinicals, but Soarian Clinicals has an end of life, and that...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

As a company, Cerner has really tried hard to stay on top of COVID-19. New things were happening,...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

In the beginning, the number of internal resources that we had to invest in Soarian Financials was a...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

I am not sure whether Soarian Financials is part of our long-term plans. There is uncertainty. Some...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

The vendor has kept their contractual promises. We did have a problem with them in the beginning,...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

We have issues with Soarian Financials communicating with our patient financial engagement platform....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Soarian Financials is very customizable. If we can think of something, we can probably make it...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

At first, Cerner was very engaged with us. We constantly had people from Cerner here trying to...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

When it comes to billing, the biggest struggle I have is that we have two Cerner products, and they...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner keeps their promises. We did have a collaboration, and when we were meeting with their...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Things are actually going pretty well with Soarian Financials. Cerner has been responsive. Our...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We aren't doing a lot with automation through the engine for the Healthcare Extensibility Platform....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Unfortunately, there has been a lot of turnover in our customer experience executives. We have had a...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner’s support people are relatively responsive. When we have an issue and open a service request,...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We are relatively satisfied with our net A/R days. But we are a few years into using the product....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner charges for every little thing; they charge a penny for every time we breathe. Cerner is...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner could do better by doing what they say they are going to do. They could be a little more...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner is constantly upgrading, and we are constantly going down and getting patches. The system...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Cerner helped us get reporting systems, workflows, tracking, documentation, and telehealth during...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Something Cerner does well is that they allow the client the capability to customize the software...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Cerner puts out new releases at least once a year for the product. Clients have to decide whether...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to see a much more technical partnership with Cerner. With a lot of things that we want...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don’t know how many years we will continue to use Soarian Financials or whether Cerner will compel...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There have been issues with Cerner products. I just have to deal with the fallout. It is difficult...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cerner's professional services have been good. The service was predictable, and Cerner delivered it...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I don’t know whether Soarian Financials is easy to use. Not many people know all of the systems to...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We get a pretty good response from Cerner's support, but it could always be better. Cerner's...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

We are still on Soarian Financials. The system isn't going anywhere until Cerner tells me I have to...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Our implementation years ago was bad. But the upgrades are good. Cerner absolutely continues to...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We installed the product several years ago on a certain day. That day sticks in my head, kind of...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

If we had known what we know now, we might have built things differently. We learned some painful...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The financials have been installed for a while. In the beginning, our experience wasn't as easy as...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We had maybe one glitch, but that was resolved. There was a problem on the back end of the cost...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We want an integrated solution, so we are looking at replacing Soarian Financials. I think Cerner is...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Soarian Financials was really built to be more focused on the inpatient side. We have a pretty big...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

This system feels a bit antiquated, and the challenge is to stay current with the industry demand....

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports

Decision Insights Report 2018: National Trends & Best Practices
April 2018



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​