Soarian Financials Comments

 
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User Commentary

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Analyst/Coordinator

Other Observations & Comments

I don’t know how many years we will continue to use Soarian Financials or whether Cerner will compel...

Sep 2020
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Analyst/Coordinator

Service and Support

There have been issues with Cerner products. I just have to deal with the fallout. It is difficult...

Sep 2020
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VP/Other Executive

Service and Support

Cerner's professional services have been good. The service was predictable, and Cerner delivered it...

May 2020
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VP/Other Executive

Functionality and Upgrades

I don’t know whether Soarian Financials is easy to use. Not many people know all of the systems to...

May 2020
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VP/Other Executive

Service and Support

We get a pretty good response from Cerner's support, but it could always be better. Cerner's...

May 2020
 Helpful

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CIO

Interfacing and Integration

We are still on Soarian Financials. The system isn't going anywhere until Cerner tells me I have to...

May 2020
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CIO

Functionality and Upgrades

Our implementation years ago was bad. But the upgrades are good. Cerner absolutely continues to...

May 2020
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Director

Future Outlook

We installed the product several years ago on a certain day. That day sticks in my head, kind of...

Apr 2020
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Director

Lessons Learned

If we had known what we know now, we might have built things differently. We learned some painful...

Apr 2020
 Helpful

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Director

Service and Support

The financials have been installed for a while. In the beginning, our experience wasn't as easy as...

Apr 2020
 Helpful

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Director

Future Outlook

We had maybe one glitch, but that was resolved. There was a problem on the back end of the cost...

Apr 2020
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VP/Other Executive

Future Outlook

We want an integrated solution, so we are looking at replacing Soarian Financials. I think Cerner is...

Mar 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

Soarian Financials was really built to be more focused on the inpatient side. We have a pretty big...

Mar 2020
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VP/Other Executive

Technology

This system feels a bit antiquated, and the challenge is to stay current with the industry demand....

Mar 2020
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CIO

Functionality and Upgrades

The system works adequately and performs well. We have an unusual setup. The system allows us to...

Mar 2020
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CIO

Functionality and Upgrades

With the system, Cerner just chugs along and does what needs to be done. We haven’t done a lot of...

Mar 2020
 Helpful

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CIO

Service and Support

When it comes to the support for Soarian Financials, the vendor is timely and knowledgeable. I need...

Mar 2020
 Helpful

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CIO

Future Outlook

Soarian Financials isn’t Cerner’s mainstream product, and that is a big challenge. I am always aware...

Mar 2020
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CIO

Relationship

Vendors are always out touting their latest and greatest developments, so Cerner does fine on the...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

Cerner’s hosting has gotten a lot better. They have changed a lot of things in their data center,...

Feb 2020
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Director

ROI / Cost (care and feeding)

If the decision were up to me, I would not buy Soarian Financials again. I don’t think Cerner is...

Feb 2020
 Helpful

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Director

Future Outlook

Cerner couldn’t really promise us what another EMR vendor could deliver, and that is why the system...

Feb 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Sometimes Cerner was nice to us and didn't charge for every little thing, and sometimes they would...

Feb 2020
 Helpful

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Director

Interfacing and Integration

Soarian Financials doesn’t work well with all of its modules. Things were not seamless. We give the...

Feb 2020
 Helpful

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Director

Relationship

Cerner is very proactive, and they are pretty good with regulatory things.

Feb 2020
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Director

Interfacing and Integration

We sort of do double the work and do the check-in process and everything through this product...

Dec 2019
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

In terms of nickel-and-diming, there is a requirement that we have to pay by transaction. The...

Nov 2019
 Helpful

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VP/Other Executive

Lessons Learned

I would recommend the system. There are a lot of different options, and there are pluses and minuses...

Nov 2019
 Helpful

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VP/Other Executive

Future Outlook

We might consider purchasing from Cerner again, but I don't know whether we would do everything the...

Nov 2019
 Helpful

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VP/Other Executive

Sales and Contracting

Cerner doesn't keep all of their promises. There are many open items that have been open for an...

Nov 2019
 Helpful

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VP/Other Executive

Implementation and Training

Cerner could improve the quality and effectiveness of their implementation services. We were...

Nov 2019
 Helpful

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VP/Other Executive

Implementation and Training

We have to get outside training for the physicians because there isn't a lot of training already...

Nov 2019
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

With Cerner, we have to purchase many additional modules to achieve interoperability and meet our...

Nov 2019
 Helpful

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VP/Other Executive

Future Outlook

Cerner is not looked at as a long-term partner because we will have to replace them when their...

Oct 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Soarian Financials isn't part of our long-term plans. We feel like Cerner nickel-and-dimes us. That...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Every time there is an upgrade from Cerner, there is another problem in Soarian Financials. We also...

Oct 2019
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Analyst/Coordinator

Relationship

Soarian Financials struggles to connect with newer programs. Cerner isn't up to date with other...

Oct 2019
 Helpful

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Analyst/Coordinator

Service and Support

When we put in a ticket for a problem, it takes many phone calls to see what the status is. There is...

Oct 2019
 Helpful

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Analyst/Coordinator

Relationship

We want the executives from Cerner to truly see what the product is and not just sell it. We don't...

Oct 2019
 Helpful

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Analyst/Coordinator

Sales and Contracting

What Cerner said was going to happen didn't.

Oct 2019
 Helpful

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Analyst/Coordinator

Relationship

It is unlikely that we would recommend Cerner Soarian Financials to a peer.

Oct 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

We get training from Cerner, but that doesn't change too much for us.

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

The updates on Soarian Financials tend to break a couple of other things. It takes a little bit of...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

It takes a while to get used to Soarian Financials. We tell our new employees that it takes roughly...

Oct 2019
 Helpful

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Manager

Relationship

When we need to do something, Cerner can help us do it. They are responsive to some of their...

Oct 2019
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Manager

Relationship

We have a couple of Cerner resources that work with us, and they are fantastic at working through...

Oct 2019
 Helpful

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Manager

Future Outlook

We are in the middle of converting to another vendor. I wasn't part of the selection process, but if...

Oct 2019
 Helpful

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CFO

Future Outlook

Soarian Financials is more complicated than the system we had before, but that additional...

Sep 2019
 Helpful

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CFO

Functionality and Upgrades

We have been very pleased with both Soarian Financials and our interaction with the Cerner folks. We...

Sep 2019
 Helpful

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CFO

Interfacing and Integration

One of the things that helped guide our decision to go with Soarian Financials was that we...

Sep 2019
 Helpful

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Director

Interfacing and Integration

Cerner could do a little bit more work on really integrating Soarian Financials with other systems....

Jun 2019
 Helpful

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Director

Functionality and Upgrades

Soarian Financials is an add-on feature to our billing system that makes the billing system more...

Apr 2019
 Helpful

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Director

Functionality and Upgrades

Cerner could work on the way that users pull historical data. The system just looks at the top level...

Apr 2019
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Manager

Service and Support

Cerner needs to speed up their enhancement process; it takes a very long time to get things done or...

Mar 2019
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Manager

Service and Support

A lot of the time, Cerner's support people don't listen until we push back a couple of times, and...

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

We are a Cerner shop. Soarian Financials was the best fit for us when we bought it; it still is the...

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

We still haven't taken some regulatory updates because Cerner hasn't pushed them to us yet. This is...

Mar 2019
 Helpful

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Manager

Future Outlook

Soarian Financials is in our long-term plans. We have made the decision to continue using Soarian...

Mar 2019
 Helpful

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Manager

Future Outlook

Hopefully, our satisfaction with Cerner will go up because we are in the middle of engaging them to...

Mar 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

We have been able to advance well beyond what I thought we would with Cerner. We have the online...

Mar 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

Cerner is enhancing the product for meaningful use, but we are not continuing with meaningful use,...

Mar 2019
 Helpful

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VP/Other Executive

Relationship

Cerner has worked with us and reduced our pricing. Cerner has felt our pain for pricing, but their...

Mar 2019
 Helpful

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VP/Other Executive

Future Outlook

Cerner promised that we were going to be able to use Soarian Financials with the Millennium...

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

Soarian Financials is so much better than what we had before. Moving into Soarian Financials really...

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

I guess that the piece that Soarian Financials is lacking is a good quality measure. We have...

Mar 2019
 Helpful

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CIO

Other Observations & Comments

We had a long install, and Cerner doesn’t have enough functionality in their product. They had to...

Mar 2019
 Helpful

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CIO

Functionality and Upgrades

We have had good results and adoption with the system. Overall, we feel that we are going in the...

Mar 2019
 Helpful

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CIO

Interfacing and Integration

I am not happy with the integration between the Millennium and Soarian platforms. Cerner speaks of...

Mar 2019
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CIO

ROI / Cost (care and feeding)

We have consultants helping us, so I am already paying for the extension. I shouldn’t have to do...

Mar 2019
 Helpful

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Manager

Functionality and Upgrades

Soarian Financials brings many benefits. For example, we can combine accounts based on payer rules....

Mar 2019
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Manager

Functionality and Upgrades

Soarian Financials is an unforgiving system when it comes to the date and time of when an episode...

Mar 2019
 Helpful

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Manager

Relationship

Cerner is definitely hands on. We assist them many times, and they definitely assist us. We have a...

Mar 2019
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Director

Implementation and Training

It has been difficult to get Cerner to upgrade all of our systems. We are going through an upgrade...

Feb 2019
 Helpful

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Director

Functionality and Upgrades

The product holds all the data that we need, and pulling the data is pretty simple. We can run...

Feb 2019
 Helpful

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Director

Functionality and Upgrades

Just the one system doesn’t reach all the areas that we need it to reach. Not every area in the...

Feb 2019
 Helpful

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Director

Other Observations & Comments

We were an early adopter of Soarian Financials. With the Cerner buyout, we aren't really sure this...

Feb 2019
 Helpful

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Director

Service and Support

We aren't always sure that the Cerner people we talk to know what is going on. It seems like a lot...

Feb 2019
 Helpful

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Director

Implementation and Training

Cerner has made some improvements to Soarian Financials. They used to release monthly updates and...

Nov 2018
 Helpful

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Manager

Functionality and Upgrades

Soarian Financials is doing really well, and Cerner has been a good partner for us. We are in a good...

Oct 2018
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Manager

Functionality and Upgrades

We have a great relationship with Cerner, but they did not keep up with Soarian Financials after it...

Sep 2018
 Helpful

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Director

Other Observations & Comments

At the moment, we are better off staying with Soarian Financials as opposed to moving to the...

Sep 2018
 Helpful

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Director

Other Observations & Comments

Soarian Financials is just another revenue cycle system; it is similar to many other products that I...

Sep 2018
 Helpful

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Director

Functionality and Upgrades

I like the reporting in Soarian Financials. We did an upgrade for Soarian Financials and another...

Sep 2018
 Helpful

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CIO

Interfacing and Integration

We encountered some unexpected integration issues between Soarian Financials and our new EMR. One...

Aug 2018
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VP/Other Executive

Functionality and Upgrades

We use Soarian Financials for converting our paper remittances into electronic remittances. The tool...

Jul 2018
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VP/Other Executive

Functionality and Upgrades

I do not believe Cerner's patient accounting tool is ready or that it will be ready in the next...

Jul 2018