Soarian Financials
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Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Service and Support
Nothing has really changed with Cerner, except everybody we talk to at the vendor is now from...
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Functionality and Upgrades
Cerner is still working on producing APIs, but I wish that they would work faster and that the APIs...
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Functionality and Upgrades
We usually don’t have problems with Soarian Financials’ upgrades. Cerner also recently converted to...
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Functionality and Upgrades
Cerner doesn’t keep all of their promises. When we went live with Soarian Financials, the product...
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Service and Support
Some of the challenges that we have when we are requesting fixes, updates, or builds are that we are...
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Functionality and Upgrades
Compared to the older system we had before, we have seen a significant improvement in using Soarian...
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Functionality and Upgrades
One of the biggest benefits to Soarian Financials is it is a real-time system. Items flow to my work...
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Implementation and Training
Cerner's upgrade services are great. The vendor assigns a team and a project manager for upgrades....
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Relationship
Cerner's solution has been on Internet Explorer, but now, the vendor has decided to move the...
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Other Observations & Comments
A lot of Cerner's support people are leaving them and going to different companies.
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Implementation and Training
The vendor's clinical system works well. We have been live on the financial part of the system for...
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ROI / Cost (care and feeding)
Cerner absolutely nickel-and-dimes us. We have paid a lot of money for extra support and custom work...
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Relationship
Cerner has continued to support and grow Soarian Financials. I don't think that the vendor has ever...
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Relationship
Cerner’s beta partners always get the first features, extra support, and access to all of Cerner’s...
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Relationship
Cerner is not our primary implementation partner, but we had a successful conversion years ago that...
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Functionality and Upgrades
Soarian Financials is pretty strong, but it isn't perfect. I like it. It is fast and web based, and...
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Relationship
I have a very good relationship with our Cerner account team. They are very responsive, and they are...
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Functionality and Upgrades
Soarian Financials has been a good package for us. It has allowed us to unify patient access on a...
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Interfacing and Integration
Cerner does not offer any consumer integration into their product suite. There is no visible...
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ROI / Cost (care and feeding)
Foundationally, we had to decide whether we wanted an integrated package for our future that...
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Lessons Learned
If I had to start over on the system again, I would do things differently. I often wonder whethere I...
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ROI / Cost (care and feeding)
Cerner charges for every little thing. Our experience is sometimes a bit disappointing because we...
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Interfacing and Integration
The system is very easy to use, but I still find that it is very modular and not well integrated....
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Implementation and Training
When we originally implemented the product, we really struggled. I don’t know whether there was the...
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Functionality and Upgrades
On the billing side, the system has a lot of bells and whistles. There are things we can use. But on...
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Relationship
Part of Cerner's new long-term plan with Oracle is to leverage Soarian Financials for billing and...
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Relationship
Cerner has their challenges. They are growing, and now they have Oracle. We were supposed to have...
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ROI / Cost (care and feeding)
If we need Cerner’s help with anything, such as modifying a rule or talking about a new regulation,...
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Functionality and Upgrades
Cerner has a lot of online training now. The training isn't in person anymore. If an organization...
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Functionality and Upgrades
The product has no problem with sending data out. Cerner is very good there. They send out what we...
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Other Observations & Comments
Cerner uses different terminology than we use, and that is difficult for our users. We need to speak...
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Service and Support
Our support right now is Cerner’s help desk, and the help desk people are horrible. The first tier...
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Service and Support
The people for Soarian Financials are better than the other Cerner people. The Soarian people are...
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Future Outlook
Soarian Financials is growing and getting better all the time. I like that Cerner decided to move...
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ROI / Cost (care and feeding)
We have to really engage the upgrade center at Cerner to stay on top of things. We do not pay for...
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Functionality and Upgrades
We had to reengineer how we functioned when we started using Cerner's system. The system was...
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Functionality and Upgrades
One thing that I don’t understand is that Soarian Financials is a strong, powerful financial system...
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Functionality and Upgrades
Within Soarian Financials, there are plenty of master files. They are like tables of rule sets. We...
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Relationship
Cerner is a vendor rather than a partner. If I notice an issue or there is something I have...
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Relationship
Cerner seems to be putting more effort into Soarian Financials. They are combining the system with...
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Relationship
Soarian Financials is a solid system. I am happy with it. We have learned how to use it effectively,...
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Functionality and Upgrades
It would be ideal if Cerner could build the system out a little stronger so that we could eliminate...
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Functionality and Upgrades
In terms of how we use Soarian Financials, the system works very well. We can get a lot of the data...
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Functionality and Upgrades
There are things we would like to see added that take a while to get there. That is not just the...
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Implementation and Training
My team hasn't used the training process with Soarian Financials in a long time because it is very...
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Relationship
We have Cerner team members assigned to our organization, and they are very smart. I like those...
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Future Outlook
I really like Soarian Financials. We continually brought other pieces of the business into the...
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Interfacing and Integration
We had some integration tasks to go through to make sure everybody understood because there is a...
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Relationship
Cerner made the announcement about the acquisition with Oracle at their virtual conference, but we...
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Functionality and Upgrades
Cerner has delivered probably 97% of the functionality that we need. We really struggle with maybe...
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ROI / Cost (care and feeding)
The vendor could improve their documentation. Sometimes, using uCern is challenging in terms of...
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Service and Support
Overall, when we reach out to Cerner because we have an issue, it is fixed within hours if it is...
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Functionality and Upgrades
So many little things just don't work. In terms of the system in general and of posting payments,...
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ROI / Cost (care and feeding)
If our system analyst isn't doing the work, then Cerner charges for everything.
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Implementation and Training
I haven't had any training with Cerner since the initial training. We weren't able to do anything...
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Functionality and Upgrades
When Cerner initially sold the software, it was supposed to be one platform with a Cerner front end...
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Functionality and Upgrades
To get the option to make a payment plan in Soarian Financials, we have to first find the account,...
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Service and Support
With Soarian Financials, we have to open a ticket for support. There isn't really somebody who can...
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Interfacing and Integration
I would suggest that someone looking into Soarian Financials look at facilities that are currently...
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Implementation and Training
Cerner makes occasional changes, and the upgrades don't mess up the system's integration with other...
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Functionality and Upgrades
We haven't had any issues with the product. From day one, we have been able to get the deal out the...
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Other Observations & Comments
Soarian Financials used to be owned by Siemens, and then Cerner bought it, but when that happened,...
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Functionality and Upgrades
One of the major strengths of Soarian Financials is that it is customizable. Healthcare facilities...
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Service and Support
Cerner needs to improve their technical support knowledge. When we reach out to our Cerner...
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