Bookmark

Chartis Financial / Clinical Improvement Consulting Commentary
Filtered view: All

Subject Expert
Daniel Zeitner
VP of Engagement
KLAS VP of Engagement - Daniel Zeitner
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
Sort by:
 Download as Excel

CFO

The deliverables from Chartis have been very actionable. We've had great luck with the firm so far....

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

CFO

A decrease in costs was one of the outcomes we saw with the Chartis engagement. I needed to make...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

CFO

We've had multiple people here from the firm, and sometimes those people don't coordinate as well as...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

CFO

I've had to manage the cost side of the engagement. Chartis is constantly trying to sell additional...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

CFO

What’s been really helpful is that I've had nothing but seasoned resources. The people I've gotten...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

CFO

I've been pretty happy with Chartis. They take feedback well. When there's a problem or something,...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

CFO

There's a good bit of knowledge transfer going on. There's nothing better than being in a spot where...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

COO

Financial clearance optimization and authorizations are key for us. We made sure we spent a lot of...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

COO

Chartis could be a little quicker. Part of that is more due to us than them. Our CFO is a little...

Comment Tone Neutral
Pillars Services
Evaluation Unrated

 or  to see details.

COO

The principal project leaders from Chartis were outstanding. They were very good at the politics of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

We hired Chartis to look at our organizational structure, what we were producing currently, and what...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

VP/Other Executive

I would rate the outcomes for our financial planning and analysis with Chartis one point lower...

Comment Tone Positive
Pillars Services, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

We have engaged Chartis in a number of areas. We engaged them to review financial planning and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

We looked at our project very aggressively to see whether we could do an ROI to recoup our...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

In thinking about how we navigated managing and changing the department with the context of working...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

Chartis was pricey. When recommending Chartis, I would make sure folks know that they are getting...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

When we had one person who we thought wasn't really hitting the mark for our team in the way the...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

We had a global arrangement in the contract that covered all of the work Chartis would be doing,...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

We did not consider other firms for our project. We have had some other relationships with Chartis...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Chartis didn’t always exceed expectations. Relative to other consultants, they exceeded expectations...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

One consultant’s ability to take a very complex financial model and put it onto one PowerPoint slide...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

Chartis was great; they were very experienced. They exceeded my expectations. They really helped us...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

Chartis was very good. We were able to put together some really good KPIs about how we are going to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

​