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Chartis Healthcare Management Consulting Commentary
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Subject Expert
Daniel Zeitner
VP of Engagement
KLAS VP of Engagement - Daniel Zeitner
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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VP/Other Executive

Relative to their competitors, Chartis has consultants who are more interested in actually doing the...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Every project has ups and downs, and when there are downs, the lead partner will ensure those are as...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Chartis has become a pretty big company with a lot of different practice areas, and I just think...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I would tell a friend that Chartis does the work, has the breadth, and takes the time to learn the...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

We have an agreement with Chartis, so it was a natural extension for us to keep working with them....

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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CEO/President

Consulting is not cheap. Chartis is pricey, but I’ve never known any larger national firms that are...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CEO/President

When the engagement started, there was some thinking that Chartis would lead restorative efforts,...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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CEO/President

The recommendations Chartis made, especially in the areas where we had gaps, have led to additional...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

I was not disappointed in the work Chartis did. I’ve used other consulting companies in the past...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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CEO/President

First and foremost, we are out of regulatory and accreditation trouble. The Joint Commission...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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CEO/President

Chartis helped accomplish what we wanted them to do, but they exceeded in that they were very...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

When I look at the work more broadly, including what was recommended and what we ultimately put into...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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COO

The biggest thing was Chartis helping us to put together staffing grids that took into account our...

Comment Tone Positive
Pillars Relationship, Services, Value
Evaluation Unrated

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COO

Chartis did everything they could. They did a lot of change management with the leadership team, so...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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COO

The candor with which Chartis approaches engagements has been very effective at helping us to stay...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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CFO

The deliverables from Chartis have been very actionable. We've had great luck with the firm so far....

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CFO

A decrease in costs was one of the outcomes we saw with the Chartis engagement. I needed to make...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CFO

We've had multiple people here from the firm, and sometimes those people don't coordinate as well as...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CFO

I've had to manage the cost side of the engagement. Chartis is constantly trying to sell additional...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CFO

What’s been really helpful is that I've had nothing but seasoned resources. The people I've gotten...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CFO

I've been pretty happy with Chartis. They take feedback well. When there's a problem or something,...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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CFO

There's a good bit of knowledge transfer going on. There's nothing better than being in a spot where...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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COO

Financial clearance optimization and authorizations are key for us. We made sure we spent a lot of...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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COO

Chartis could be a little quicker. Part of that is more due to us than them. Our CFO is a little...

Comment Tone Neutral
Pillars Services
Evaluation Unrated

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COO

The principal project leaders from Chartis were outstanding. They were very good at the politics of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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COO

The engagement with Chartis has resulted in a clearly defined strategic plan and a full, completed...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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COO

The lead principal and lead consultant from Chartis are extremely knowledgeable about our market and...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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COO

The level of expertise, the depth of data, and the market knowledge that Chartis brought were...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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COO

In our particular engagement with Chartis, I don’t have concerns. We have a long-standing...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We have been meeting regularly and have had frequent checkpoints with Chartis. I am relieved,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Chartis has been outstanding. They have parachuted into our complicated organization and taken...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We started talking to the firm about this project, and they were very quick to respond with initial...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

Chartis's team members are outstanding listeners. They are emotionally intelligent. They really...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The firm checked in on us, and they were effective across the board. I don't really feel like we...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Chartis' team was great. I was honestly surprised by how much time the senior people spent on the...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

The several deliverables throughout the project were all very actionable. Chartis was very...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

Chartis demonstrated having our long-term interests at heart. They went above and beyond and were...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

Chartis certainly exceeded our expectations. They did more than they said they were going to do....

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

The opportunities Chartis outlined, assuming we executed on them and sold on them, delivered...

Comment Tone Neutral
Pillars Relationship, Value
Evaluation Unrated

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VP/Other Executive

Sometimes, Chartis was just a little too nice. They sometimes tiptoed around certain things....

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Chartis was very experienced. That was one of the reasons we selected them. One thing that stood out...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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VP/Other Executive

I would absolutely buy Chartis' services again. Their understanding of Epic's capabilities and road...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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COO

Chartis gave us a document that allowed us to have the conversations we needed to have. With...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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COO

The people at Chartis are good listeners, and in doing that, they show that they are learning who we...

Comment Tone Positive
Pillars Loyalty, Relationship, Services
Evaluation Unrated

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COO

I think all consultants are very expensive, but Chartis has been a good partner. Their price points...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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COO

Chartis actually brought some folks in who were extremely knowledgeable in the space we are working...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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COO

Sometimes Chartis pushes us, and that is a good thing because that is why we hire consultants. They...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CIO

I saw a sample of one of the deliverables from Chartis for the end of the project that included...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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CIO

The quality of people Chartis brings to these engagements is really amazing. The firm doesn’t send...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We hired Chartis to look at our organizational structure, what we were producing currently, and what...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

I would rate the outcomes for our financial planning and analysis with Chartis one point lower...

Comment Tone Positive
Pillars Services, Value
Evaluation Unrated

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VP/Other Executive

We have engaged Chartis in a number of areas. We engaged them to review financial planning and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The landscape is changing, and we would have liked Chartis to have pushed the boundaries a bit more...

Comment Tone Neutral
Pillars Loyalty, Services
Evaluation Unrated

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VP/Other Executive

The consultants from Chartis are very talented, professional, approachable, and very much attuned to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I really enjoyed working with Chartis's team. They presented very knowledgeable people. I appreciate...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

We wanted to get a framework for our initiative, and we have one now. Our next step is to plan out...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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