Ciox Health Release of Information
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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Director

Once I organized their workflow properly, the firm's representative was able to get everything done...

May 2022
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Director

The firm's supervisor is good at taking care of any issues that we have, and we haven't had many issues....

May 2022
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Director

The firm gives us a report that is an account of certain things. We really like seeing that report....

May 2022
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Director

We have been partnering with Ciox Health for quite a few years, and we have had a good experience....

Apr 2022
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Director

From what I understand, the firm is using their own technology to prepare the record and release it...

Apr 2022
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Director

There are issues sometimes with communication. For example, if Ciox Health can’t process a record,...

Apr 2022
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Director

We get exactly what we need from Ciox Health. There are a couple of individuals that keep in touch...

Apr 2022
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Manager

We have had some wins and some failures with Ciox Health's release of information. I would question...

Apr 2022
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Manager

I have no issues with the frontline staff members that process the work on a daily basis. Those...

Apr 2022
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Manager

Ciox Health is big, and they have such a huge network. If an organization wants somebody to come in...

Apr 2022
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Director

Sometimes, as companies merge and grow, they grow in a direction that is not beneficial for all...

Apr 2022
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Director

Ciox Health has consistently raised their prices. I understand the times we are in, but Ciox Health...

Apr 2022
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Director

Ciox Health has multiple levels of administration. The regional managers we deal with for day-to-day...

Apr 2022
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Manager

Ciox Health’s quality is pretty good. We are only as good as the people who are releasing the...

Mar 2022
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Manager

When I reach out to Ciox Health's leadership, they could be more receptive to our needs and less...

Mar 2022
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Manager

My local Ciox Health representative is amazing, but the people above them in the regional leadership...

Mar 2022
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Director

We have had challenges with technology. The firm’s current platform is not all that was promised. It...

Mar 2022
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Director

My team is spending way more time managing the release of information than we should be with an...

Mar 2022
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Director

When we escalate things to the senior leadership team, they are responsive. Before the acquisition,...

Mar 2022
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Director

The firm has kiosks where a patient can go, put in their information, scan their driver’s license,...

Mar 2022
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Director

The firm does not have any issues with third-party requesters. The firm works with third parties....

Mar 2022
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Director

The firm has never been strategic about changing things. The firm has always had a person that we...

Mar 2022
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Director

We have a very good relationship with the executives at the firm. They make sure their team is doing...

Mar 2022
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Director

We were pretty stable for a while with IOD, and things were excellent. But when IOD merged with...

Mar 2022
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Director

The release of information area is complex, but Ciox Health has an outstanding knowledge of how it...

Nov 2021
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Director

Ciox Health does a great job of handling customer and patient experiences. That is important because...

Nov 2021
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Director

Our struggle is with the turnaround time. Although Ciox Health recently staffed up, it was a real...

Sep 2021
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Director

Ciox Health has great strength in terms of partnership and communication with us. I have some really...

Sep 2021
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Director

We have a revenue share with Ciox Health, and that is a good thing for us.

Sep 2021
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Manager

Ciox Health has had breaches, but that is par for the course in the healthcare industry. The...

Sep 2021
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Manager

I get a weekly report from a high-level person in the firm. I can see the pending requests every...

Sep 2021
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Manager

Ciox Health is very transparent. When I hear someone from the firm answer the phone, I want to hear...

Sep 2021
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Manager

Ciox Health has gone through multiple VPs for our account. We have had some challenges, but things...

Sep 2021
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Manager

Ciox Health offered us a revenue share. They really get the work done. I am involved in their work...

Sep 2021
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Manager

Our regional manager is in another state, but they have gotten better with communication. There is...

Sep 2021
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Director

I am able to contact my account representative at Ciox Health at any time. If that person isn’t...

Sep 2021
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Director

We have experienced very little downtime with Ciox Health. Their system is stable and does what we...

Sep 2021
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Manager

The vendor might be a little slow with some things, but they have improved a lot with their new...

Sep 2021
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Manager

I don't really see any audits. I just get a monthly report from the vendor about what we have sent,...

Sep 2021
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Manager

The vendor executes electronic files very well. Sometimes, the vendor is a little slow to mail...

Sep 2021
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Manager

Sometimes, I have to go back and intervene on things with a third party that the firm should be able...

Aug 2021
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Manager

Ciox Health works pretty independently. They have become part of our team. When Ciox Health has...

Aug 2021
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Manager

Ciox Health has a shared profitability pricing structure. The pricing structure is good.

Aug 2021
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Manager

We haven’t had any complaints that attorneys haven't been getting documents on time. We did get some...

Jun 2021
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Manager

We don’t pay Ciox Health anything. They collect from the people that are requesting the documents....

Jun 2021
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Manager

The representatives that I deal with are very friendly and easy to work with. They pick up on...

Jun 2021
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Manager

Ciox Health has been pretty good. They had a little bit of a challenge migrating calls during the...

May 2021
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Director

We get charged for printing an invoice and or an itemized bill.

May 2021
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Director

There is a breach here and there, but overall, I would rate the firm extremely high for their...

May 2021
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Director

The firm has met our contractual turnaround time, but we have a really poor contract. We are...

May 2021
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Director

The firm works to deliver a delightful customer experience, but there is a bit of a delay in...

May 2021
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