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Ciox Health Release of Information Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

Research Director

mac.boyter@klasresearch.com

 
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User Commentary

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Manager

We haven’t had any complaints that attorneys haven't been getting documents on time. We did get some...

Jun 2021
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Manager

We don’t pay Ciox Health anything. They collect from the people that are requesting the documents....

Jun 2021
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Manager

The representatives that I deal with are very friendly and easy to work with. They pick up on...

Jun 2021
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Manager

Ciox Health has been pretty good. They had a little bit of a challenge migrating calls during the...

May 2021
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(0)
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Director

We get charged for printing an invoice and or an itemized bill.

May 2021
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(0)
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Director

There is a breach here and there, but overall, I would rate the firm extremely high for their...

May 2021
||
(0)
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Director

The firm has met our contractual turnaround time, but we have a really poor contract. We are...

May 2021
||
(0)
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Director

The firm works to deliver a delightful customer experience, but there is a bit of a delay in...

May 2021
||
(0)
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VP/Other Executive

Our relationship with the firm is okay. They listen to us and act on what we need right away. Ciox...

May 2021
||
(0)
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Director

Ciox Health has been a difficult company to deal with. They have not been responsive when we have...

May 2021
||
(0)
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Director

Ciox Health doesn't have a good customer service approach. That is likely due to the fear of revenue...

May 2021
||
(0)
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Director

Ciox Health’s minimum standard for requests to produce in the day is the same as it was decades ago....

May 2021
||
(0)
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Director

Ciox Health doesn’t do a few parts of our release of information, but they do most of it. What Ciox...

May 2021
||
(0)
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Director

I am hung up on the quality. Ciox Health is extremely accurate. They know what they are doing. They...

May 2021
||
(0)
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Director

Ciox Health has stayed on top of new regulations and changes. We did our own thing at the hospital,...

May 2021
||
(0)
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Director

We don't pay much for the vendor's services. Ciox Health has their billables, so that is what they...

May 2021
||
(0)
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Director

I am looking at the competition right now because I have had a lot of feedback from my staff about...

May 2021
||
(0)
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Manager

We are starting to leverage the firm's portal a little more. Each site has a unique site number, so...

May 2021
||
(0)
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Manager

The firm responds fairly well to us, but the biggest concern we have is around third-party response...

May 2021
||
(0)
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Manager

The firm has more reportable breaches than I would like to see. My compliance officer has reminded...

May 2021
||
(0)
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Manager

Ciox Health does have some relationships with payers because the firm is larger, and they have...

May 2021
||
(0)
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Manager

The firm has been here for years, and we are sticking with them. There is strength in size. The firm...

May 2021
||
(0)
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Director

Everyone from the senior leadership down to the local leadership assigned to our account works very...

Apr 2021
||
(0)
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Manager

We gave Ciox Health a short timeline, and they met that timeline. We had a quote from the vendor for...

Feb 2021
||
(0)
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Manager

I have worked with the vendor before in another area, so when I was looking for a vendor for our...

Feb 2021
||
(0)
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Manager

Ciox Health doesn't always look for a credentialed employee with a background as an RHIA or RHIT. If...

Feb 2021
||
(0)
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Manager

Ciox Health has a really good regional manager who understands the process for the release of...

Feb 2021
||
(0)
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Manager

Ciox Health's turnaround time is not as good as it could be. Right now with the pandemic, a lot of...

Feb 2021
||
(0)
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Manager

If we bring a problem to Ciox Health, they are quick to get the issue resolved. They usually do that...

Feb 2021
||
(0)
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Director

Ciox Health has regular meetings with us; they are very involved.

Feb 2021
||
(0)
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Director

We are vulnerable when it comes to releasing information, patients complaining about charges, and...

Feb 2021
||
(0)
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 or  to see details.

Director

When the Ciox Health representative is out, the work is hard to replace, but the vendor's service...

Feb 2021
||
(0)
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Director

We have had no issues with Ciox Health over the years. Whenever there is a project that involves the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Ciox Health’s executives have actually come on-site to interact with us, meet with us, introduce...

Feb 2021
||
(0)
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 or  to see details.

Director

Ciox Health bills for their services if they process the records. Ciox Health doesn’t charge us for...

Feb 2021
||
(0)
 Thank you  Helpful

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Director

We have tried a lot of vendors, and Ciox Health has been the best. We get everything we need from...

Feb 2021
||
(0)
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Director

I am not really satisfied with the regional supervisor. That person is very hard to reach when I...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Ciox Health charges patients. When I worked at another facility, we would provide patients with some...

Jan 2021
||
(0)
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Director

I have had trouble staffing my release of information window. The vendor is not exceeding my expectations....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Some of the vendor's staff members are very knowledgeable and good at what they do. The vendor's...

Jan 2021
||
(0)
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Director

The cost of Ciox Health's service is so minimal; I always wonder how they can make money. I think...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Ciox Health is doing great. The customer service is excellent. We have the opportunity to have a...

Jan 2021
||
(0)
 Thank you  Helpful

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Director

We have been using Ciox Health for quite a few years. The only negative thing I have with the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the platform that Ciox Health uses. It is user friendly for my staff. I don’t have a lot of...

Jan 2021
||
(0)
 Thank you  Helpful

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Manager

If I were to purchase a new system, I would look around before I got the Ciox Health system again. I...

Jan 2021
||
(0)
 Thank you  Helpful

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CIO

Ciox Health isn't a bad company to work with. I recognize that they struggle to find good employees....

Jan 2021
||
(0)
 Thank you  Helpful

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CIO

Ciox Health has really good corporate support behind them. They know their business and do it well....

Jan 2021
||
(0)
 Thank you  Helpful

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CIO

Ciox Health hasn't come out with a definitive road map. Sometimes I have to go to them and ask what...

Jan 2021
||
(0)
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 or  to see details.

Director

We have had no issues during the COVID-19 crisis with the transition of Ciox Health going off-site....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Ciox Health could improve their quality. We have had some issues with records not being fully sent,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Ciox Health's turnaround time is good. Sometimes, because of how timely they like to be, they don't...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Ciox Health is very good at working with third-party requestors. They have been great with our staff...

Jan 2021
||
(0)
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 or  to see details.

Director

We have been working with Ciox Health for a while, but they may have grown too big too fast. The...

Jan 2021
||
(0)
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 or  to see details.

Director

I have no idea where Ciox Health is going as an organization. One of their executives is kind enough...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Ciox Heath meets our expectations and sometimes exceeds them. Their turnaround time is very good....

Dec 2020
||
(0)
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Director

Ciox Health could improve their onboarding and training of new staff members. It is a slow process...

Dec 2020
||
(0)
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Director

Ciox Health works very well with third parties. I don't have to escalate or resolve their issues....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Ciox Health is very strategic. They are always looking at what is coming down the pike to see what...

Dec 2020
||
(0)
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 or  to see details.

Director

We are one of the vendor's long-term customers. When we need the vendor, they are there. I haven't...

Dec 2020
||
(0)
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 or  to see details.

Director

The vendor picks up whatever we need them to. They are great at that. Whenever we have a request,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Ciox Health is doing a very good job. We have had a very collaborative partnership with them for...

Dec 2020
||
(0)
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 or  to see details.

Director

I am hard-pressed to find any areas where Ciox Health could improve. The vendor is innovative. They...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think that Ciox Health is good with the third parties that they deal with. They have good customer...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has really tried to do everything in their power to accommodate us during the COVID-19...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Ciox Health's executives have been very involved. We have regular meetings with them. We know that...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a good partnership with Ciox Health. They are very valuable to me. I would certainly...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Ciox Health is good at what they do. If users are changing from another vendor to Ciox Health, Ciox...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Ciox Health consistently exceeded our expectations. We didn't have to change out many coders, but...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has definitely supported us through COVID-19. By doing webinars on remote work, they have...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had errors, but we have made errors ourselves too. Ciox Health’s compliance division is...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We give the vendor 100% of certain third-party audits. If the audit will be too large for my staff...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Overall, I think that Ciox Health does well. However, there is always room for improvement. The...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When it comes to challenges that we have had, they have been with the vendor’s midlevel leads. The...

Nov 2020
||
(0)
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Director

The vendor definitely gets releases of information out and turned around. In terms of the vendor’s...

Nov 2020
||
(0)
 Thank you  Helpful

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Director

The vendor doesn’t consistently exceed expectations for the release of information. If I had a...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Ciox Health avoids nickel-and-diming because they know me and have learned from me in the past. If I...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't have any problems with the accuracy and quality of the vendor's work. There isn't really...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Ciox Health has improved their turnaround time for the record releases they complete. When we first...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are no secrets with Ciox Health. We are aware of what they are charging us for. The charges...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have no complaints about the vendor and their services. They truly bend over backward to make sure...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Ciox Health was formed when they bought out a couple of different companies. We have had them for a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Ciox HealthSource works well. It is a good platform, and I get weekly reports and data on requests....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Ciox Health is not 100% with ROI accuracy, but they are close. They avoid nickel-and-diming. We...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have been working more with Ciox Health. They have been pretty responsive. They have come for...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I have used Ciox Health's services throughout my career. I haven't seen any breaches in the past...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We haven't had any major issues working with third-party requestors. We have made some big changes,...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Ciox Health is good. I haven't had to fire anyone. I do fire vendors and people if I want them off...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

In terms of strategic ability, Ciox Health is contacting people in leadership positions. I also know...

Sep 2020
||
(0)
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Manager

We have been using Ciox Health for quite a while. But during that time frame, the firm has merged...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We started our RFP process to move away from Ciox Health because of all the issues that we were...

Sep 2020
||
(0)
 Thank you  Helpful

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Director

We wanted Ciox Health to implement some customized work, but the work could not be done. We are...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are able to reach out to Ciox Health's executives to escalate problems, but that doesn't mean...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don’t have a lot of issues with Ciox Health. We have periodic issues because of the size of our...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Ciox Health had some leadership changes, and things got a little rocky for about a year, but things...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had a rocky upgrade due to some integration challenges. Some pieces of the new platform were...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Ciox Health has been a good partner. There have been challenges, but the vendor has tried to work...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Ciox Health has missed some things. There have been occasional breaches. Nothing has been too...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Ciox Health has recently done well with following up with some auditors and helping them find the...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Ciox Health probably doesn't avoid charging for every little thing. I realize they are a business...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As I have been working with Ciox Health, I have seen great improvement. I have gotten a better...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Ciox Health could do better with the quality of their staff and consultants. I would like to see...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In the last few years, we have started having regular meetings with the executives, and those...

Aug 2020
||
(0)
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