Ciox Health Release of Information
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Justin Porter
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User Commentary

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VP/Other Executive

Project Results

Ciox Health more meets our expectations than exceeds them. The turnaround time isn’t great right...

Oct 2022
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VP/Other Executive

Relationship

Ciox Health is fine. In general, everybody’s release of information technology is good. The people...

Oct 2022
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VP/Other Executive

Relationship

Ciox Health has their own technology and computers; the whole setup is totally different than ours....

Oct 2022
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VP/Other Executive

ROI and Cost

We pay for things that we agreed to in the contract, and those are the only things we pay for. Ciox...

Oct 2022
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Manager

Tools and Methodology

The firm is very timely and accurate. Our patients and attorneys normally get their information...

Oct 2022
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Manager

Project Results

The firm’s biggest strength is how they meet our customer’s needs. Interactions with the firm are...

Oct 2022
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Manager

People and Knowledge

Ciox Health calls their people specialists for a reason. The firm's people are knowledgeable and...

Sep 2022
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Manager

Relationship

The support from Ciox Health has always been pretty good. The support team's turnaround time has...

Sep 2022
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Manager

Relationship

Through the years, we haven't been totally satisfied with our assigned operations manager from Ciox...

Sep 2022
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VP/Other Executive

Tools and Methodology

Ciox Health is wonderful. They have an online tool. If the patient actually walks in and wants...

Sep 2022
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Director

ROI and Cost

Ciox Health provides good services. However, I think that they could provide more services for the...

Sep 2022
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Director

Project Results

Regarding the release of information, we would like to see an improvement in terms of how quickly...

Sep 2022
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Director

Tools and Methodology

I would like it if Ciox Health were more proactive in their reporting. I shouldn’t have to ask for a...

Sep 2022
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Director

People and Knowledge

Ciox Health is always quick to respond and to understand how quickly I need help.

Sep 2022
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Director

Project Results

We have tried various firms over the years, and Ciox Health has been the best. We always get status...

Aug 2022
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Manager

People and Knowledge

Ciox Health is easy to get in contact with when I need them. They respond quickly. Additionally, our...

Aug 2022
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Manager

Tools and Methodology

I am not sure whether Ciox Health understands our system well. There are some nuances that come with...

Aug 2022
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Director

People and Knowledge

Our account representative is amazing. That person responds quickly to my questions and requests.

Aug 2022
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Manager

Tools and Methodology

I understand why Ciox Health has the structure they have around payments, but we are constantly...

Aug 2022
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Manager

ROI and Cost

The pricing isn't bad, and the firm has worked with us a bit, but there is some nickel-and-diming...

Aug 2022
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Manager

Relationship

We had a really good account manager who was very intuitive and very proactive, and we really...

Aug 2022
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Manager

People and Knowledge

The release of information specialists have worked on our account for a long time, so they know it,...

Aug 2022
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Manager

Lessons Learned

I am really satisfied with certain aspects of Ciox Health's services, but a lot of the reason why we...

Aug 2022
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Analyst/Coordinator

Project Results

At first, while the firm was getting used to how we operate, we had some rough patches, but we...

Aug 2022
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Director

People and Knowledge

We don’t have any intent to switch firms at this time because my release of information specialist...

Aug 2022
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Director

Project Results

Ciox Health’s costs are billed to the patient, the requester. They don't bill us directly. We...

Aug 2022
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Analyst/Coordinator

Tools and Methodology

What the firm offers is tailored toward what we need. When we first spoke to the firm about the...

Aug 2022
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Analyst/Coordinator

ROI and Cost

The firm doesn’t nickel-and-dime us because we have a contract that they have to abide by. There has...

Aug 2022
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Analyst/Coordinator

People and Knowledge

I work closely with the person who is on our account, and that person is always there for us and is...

Aug 2022
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Director

Tools and Methodology

As far as Ciox Health’s technology goes, we really like their system. It is very user friendly. We...

Aug 2022
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Director

People and Knowledge

One thing I would like to see from Ciox Health is for them to provide us with more current-event...

Aug 2022
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Director

Tools and Methodology

Ciox Health works closely with third-party requesters like Medicare, Medicaid, and some of the...

Aug 2022
||
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Director

ROI and Cost

Ciox Health has a revenue share program that allows me to get some of the profits from our requests.

Aug 2022
||
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Director

Relationship

Our customer service VP is very accessible and has worked with us on helping us to get our...

Aug 2022
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Director

Relationship

Ciox Health has been an excellent partner for our organization in the release of information space....

Jul 2022
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Director

Tools and Methodology

We like Ciox Health’s willingness to consider the regulatory requirements and to talk with us about...

Jul 2022
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Director

Project Results

I am very pleased with Ciox Health. We never have any issues with the firm's work, and if there are...

Jul 2022
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Director

People and Knowledge

The firm's staff and customer service team are very good. The staff keeps us informed on things,...

Jul 2022
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Director

Project Results

The turnaround time is very good. One of our expectations is timeliness, and maybe that is because...

Jul 2022
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Director

ROI and Cost

The fees are very low. I don't even know how the firm makes money. The firm's other areas make them...

Jul 2022
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Manager

Tools and Methodology

I can look in Ciox Health's system and see where a request is, but the firm will still send me a...

Jul 2022
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Manager

Project Results

Ciox Health works wonderfully with third-party users who input requests. That is excellent for me...

Jul 2022
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Manager

Tools and Methodology

Ciox Health comes up with new ideas, but they don’t just do the same thing forever; they look for...

Jul 2022
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Manager

Project Results

Ciox Health has been working well for our organization. The firm has made the number of requests...

Jul 2022
||
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Director

Tools and Methodology

The software that we use to communicate things with them and that they use to communicate with us...

Jul 2022
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Director

ROI and Cost

I feel that we are getting our money's worth because, at the end of the day, we end up receiving...

Jun 2022
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Director

Relationship

We have regular calls with the vendor. Depending on the concern, other people will be brought in,...

Jun 2022
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Director

Relationship

Release of information services are Ciox Health’s specialty. They are very in tune with the...

Jun 2022
||
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Manager

Tools and Methodology

Ciox Health offers good customer service. Ciox Health does a good job of training their staff.

Jun 2022
||
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Director

Project Results

We have had incidents where Ciox Health employees are rude to patients. With Ciox Health being the...

Jun 2022
||
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Director

Relationship

A strength of Ciox Health is when I bring up an issue, they do try to resolve it quickly. I should...

Jun 2022
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Director

Tools and Methodology

Training would be a recommendation for improvement. And perhaps the firm should not hire the first...

Jun 2022
||
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Director

Future Outlook

The release of information companies are all buying up each other. I would go with Ciox Health again...

Jun 2022
||
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Director

People and Knowledge

My experience with Ciox Health has been not as positive as my experience with my other vendor. My...

Jun 2022
||
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Director

People and Knowledge

Ciox Health is not as responsive about working with our population as they probably should be. The...

Jun 2022
||
(0)
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Director

Relationship

Ciox Health provides excellent service. We deal with one main person. When we have questions, that...

Jun 2022
||
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Director

Relationship

About a year ago, I would have rated the quality of the firm’s staff lower. However, Ciox Health...

Jun 2022
||
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Director

Relationship

I love the way the firm listens to the client and customizes their services to the culture of the...

Jun 2022
||
(0)
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Manager

Project Results

Our experience with Ciox Health has been good. They are responsive if we have any issues, and they...

Jun 2022
||
(0)
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Manager

People and Knowledge

We are extremely satisfied and happy with Ciox Health. Their consultants are very, very...

Jun 2022
||
(0)
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Manager

Project Results

On occasion, it will take longer than a few days to get something turned around. It seems like the...

Jun 2022
||
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Manager

Relationship

Ciox Health is trying to stay ahead of the game and to be forward thinking in how to make the...

Jun 2022
||
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Director

Project Results

We have very few unauthorized disclosures (UADs). I don't think there is a company that doesn't have...

Jun 2022
||
(0)
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Director

ROI and Cost

The firm is a huge company, and they have relationships with a lot of third-party requesters. Ciox...

Jun 2022
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Manager

Project Results

Ciox Health made a recent change so that now they can pull our faxes into their system. That has...

May 2022
||
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Manager

People and Knowledge

The Ciox Health executives do a good job. Whenever there is an issue that gets escalated to the...

May 2022
||
(0)
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Director

People and Knowledge

Our time with Ciox Health has been a positive experience overall. There have been struggles with the...

May 2022
||
(0)
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Manager

Project Results

We use Ciox Health for releasing HEDIS forms and for risk adjustment requests from insurance...

May 2022
||
(0)
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Director

Project Results

Ciox Health definitely meets expectations. I have high expectations, and I don't know whether the...

May 2022
||
(0)
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Director

People and Knowledge

As we were going through COVID-19, our experience with Ciox Health was a little rocky. It was...

May 2022
||
(0)
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Director

Project Results

I think that Ciox Health is charging in accordance with what states are allowing the firm to charge....

May 2022
||
(0)
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Director

Tools and Methodology

Ciox Health's technology is outstanding, and we are still going through additional things that they...

May 2022
||
(0)
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Manager

Project Results

There are some glitches with the process, but they are happening less frequently because we have...

May 2022
||
(0)
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Manager

Tools and Methodology

The portal took a long time to implement, but that was partially our fault. With the portal,...

May 2022
||
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Manager

Project Results

Sometimes the firm will give the wrong reason for rejecting something, and I get a little frustrated...

May 2022
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VP/Other Executive

Project Results

We have very few missteps with the firm in terms of them releasing information to the wrong patient....

May 2022
||
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VP/Other Executive

Project Results

Ciox Health is meeting and exceeding my expectations. Their turnaround times are wonderful, and the...

May 2022
||
(0)
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VP/Other Executive

People and Knowledge

A year from now, I might be answering differently, but as of right now, we have had the same people...

May 2022
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VP/Other Executive

People and Knowledge

Ciox Health was always available almost as a project manager, and a lot of companies don't have the...

May 2022
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VP/Other Executive

Tools and Methodology

Ciox Health introduced us to a new release of information where our patients don't even have to...

May 2022
||
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VP/Other Executive

Project Results

We pay Ciox Health well, but in this life, we get what we pay for, and the firm provides very good...

May 2022
||
(0)
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Manager

People and Knowledge

The product's turnaround, productivity, and accuracy could be improved because from time to time,...

May 2022
||
(0)
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Manager

People and Knowledge

Ciox Health tries to provide sufficient training for their staff. So individuals may be...

May 2022
||
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Manager

Project Results

The process of releasing records used to be very manual. We have a lot of offices, and our people...

May 2022
||
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Manager

Relationship

We have had Ciox Health's leadership on-site and on calls. They are also on regularly occurring...

May 2022
||
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Manager

Project Results

Ciox Health is working with us to find ways to better serve customer needs and be more...

May 2022
||
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Manager

Relationship

In the past, we made it very clear to Ciox Health that we no longer saw them as a contractor. We saw...

May 2022
||
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Manager

Project Results

Ciox Health does not charge us anything because they provide a shared revenue service. All the...

May 2022
||
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Manager

Other Observations

The firm’s turnaround time on competing requests is good during some months but not during others....

May 2022
||
(0)
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Manager

ROI and Cost

The firm charges when they need to, but when we need to have something canceled or they need to work...

May 2022
||
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Manager

Project Results

I wouldn't say that the firm consistently exceeds expectations, but the firm consistently meets...

May 2022
||
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Manager

Tools and Methodology

In the past, the firm missed an obligation with us because of some confusion. They do communicate,...

May 2022
||
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Manager

ROI and Cost

The charges that Ciox Health has made throughout the time we have worked with them have been very fair....

May 2022
||
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Manager

Relationship

I like the communication that I have with the individuals at Ciox Health, and there is one person in...

May 2022
||
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Director

Tools and Methodology

Once I organized their workflow properly, the firm's representative was able to get everything done...

May 2022
||
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Director

Relationship

The firm's supervisor is good at taking care of any issues that we have, and we haven't had many issues....

May 2022
||
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Director

Project Results

The firm gives us a report that is an account of certain things. We really like seeing that report....

May 2022
||
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Director

Project Results

We have been partnering with Ciox Health for quite a few years, and we have had a good experience....

Apr 2022
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Director

Tools and Methodology

From what I understand, the firm is using their own technology to prepare the record and release it...

Apr 2022
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Director

Tools and Methodology

There are issues sometimes with communication. For example, if Ciox Health can’t process a record,...

Apr 2022
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Director

Relationship

We get exactly what we need from Ciox Health. There are a couple of individuals that keep in touch...

Apr 2022
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Manager

Relationship

We have had some wins and some failures with Ciox Health's release of information. I would question...

Apr 2022
||
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Manager

People and Knowledge

I have no issues with the frontline staff members that process the work on a daily basis. Those...

Apr 2022
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Manager

Tools and Methodology

Ciox Health is big, and they have such a huge network. If an organization wants somebody to come in...

Apr 2022
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Director

Relationship

Sometimes, as companies merge and grow, they grow in a direction that is not beneficial for all...

Apr 2022
||
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Director

ROI and Cost

Ciox Health has consistently raised their prices. I understand the times we are in, but Ciox Health...

Apr 2022
||
(0)
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Director

Relationship

Ciox Health has multiple levels of administration. The regional managers we deal with for day-to-day...

Apr 2022
||
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Manager

People and Knowledge

Ciox Health’s quality is pretty good. We are only as good as the people who are releasing the...

Mar 2022
||
(0)
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Manager

Relationship

When I reach out to Ciox Health's leadership, they could be more receptive to our needs and less...

Mar 2022
||
(0)
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Manager

Relationship

My local Ciox Health representative is amazing, but the people above them in the regional leadership...

Mar 2022
||
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Director

Tools and Methodology

We have had challenges with technology. The firm’s current platform is not all that was promised. It...

Mar 2022
||
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Director

Project Results

My team is spending way more time managing the release of information than we should be with an...

Mar 2022
||
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Director

Relationship

When we escalate things to the senior leadership team, they are responsive. Before the acquisition,...

Mar 2022
||
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Director

Tools and Methodology

The firm has kiosks where a patient can go, put in their information, scan their driver’s license,...

Mar 2022
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Director

Other Observations

The firm does not have any issues with third-party requesters. The firm works with third parties....

Mar 2022
||
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Director

Tools and Methodology

The firm has never been strategic about changing things. The firm has always had a person that we...

Mar 2022
||
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Director

Relationship

We have a very good relationship with the executives at the firm. They make sure their team is doing...

Mar 2022
||
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Director

Relationship

We were pretty stable for a while with IOD, and things were excellent. But when IOD merged with...

Mar 2022
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