Cybersecurity Is Critical in Today's Environment
Ciox Health Release of Information
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
User Commentary
Director
Our struggle is with the turnaround time. Although Ciox Health recently staffed up, it was a real...
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Director
Ciox Health has great strength in terms of partnership and communication with us. I have some really...
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Director
We have a revenue share with Ciox Health, and that is a good thing for us.
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Manager
Ciox Health has had breaches, but that is par for the course in the healthcare industry. The...
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Manager
I get a weekly report from a high-level person in the firm. I can see the pending requests every...
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Manager
Ciox Health is very transparent. When I hear someone from the firm answer the phone, I want to hear...
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Manager
Ciox Health has gone through multiple VPs for our account. We have had some challenges, but things...
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Manager
Ciox Health offered us a revenue share. They really get the work done. I am involved in their work...
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Manager
Our regional manager is in another state, but they have gotten better with communication. There is...
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Director
I am able to contact my account representative at Ciox Health at any time. If that person isn’t...
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Director
We have experienced very little downtime with Ciox Health. Their system is stable and does what we...
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Manager
The vendor might be a little slow with some things, but they have improved a lot with their new...
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Manager
I don't really see any audits. I just get a monthly report from the vendor about what we have sent,...
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Manager
The vendor executes electronic files very well. Sometimes, the vendor is a little slow to mail...
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Manager
Sometimes, I have to go back and intervene on things with a third party that the firm should be able...
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Manager
Ciox Health works pretty independently. They have become part of our team. When Ciox Health has...
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Manager
Ciox Health has a shared profitability pricing structure. The pricing structure is good.
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Manager
We haven’t had any complaints that attorneys haven't been getting documents on time. We did get some...
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Manager
We don’t pay Ciox Health anything. They collect from the people that are requesting the documents....
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Manager
The representatives that I deal with are very friendly and easy to work with. They pick up on...
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Manager
Ciox Health has been pretty good. They had a little bit of a challenge migrating calls during the...
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Director
We get charged for printing an invoice and or an itemized bill.
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Director
There is a breach here and there, but overall, I would rate the firm extremely high for their...
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Director
The firm has met our contractual turnaround time, but we have a really poor contract. We are...
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Director
The firm works to deliver a delightful customer experience, but there is a bit of a delay in...
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VP/Other Executive
Our relationship with the firm is okay. They listen to us and act on what we need right away. Ciox...
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Director
Ciox Health has been a difficult company to deal with. They have not been responsive when we have...
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Director
Ciox Health doesn't have a good customer service approach. That is likely due to the fear of revenue...
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Director
Ciox Health’s minimum standard for requests to produce in the day is the same as it was decades ago....
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Director
Ciox Health doesn’t do a few parts of our release of information, but they do most of it. What Ciox...
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Director
I am hung up on the quality. Ciox Health is extremely accurate. They know what they are doing. They...
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Director
Ciox Health has stayed on top of new regulations and changes. We did our own thing at the hospital,...
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Director
We don't pay much for the vendor's services. Ciox Health has their billables, so that is what they...
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Director
I am looking at the competition right now because I have had a lot of feedback from my staff about...
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Manager
We are starting to leverage the firm's portal a little more. Each site has a unique site number, so...
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Manager
The firm responds fairly well to us, but the biggest concern we have is around third-party response...
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Manager
The firm has more reportable breaches than I would like to see. My compliance officer has reminded...
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Manager
Ciox Health does have some relationships with payers because the firm is larger, and they have...
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Manager
The firm has been here for years, and we are sticking with them. There is strength in size. The firm...
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Director
Everyone from the senior leadership down to the local leadership assigned to our account works very...
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Manager
We gave Ciox Health a short timeline, and they met that timeline. We had a quote from the vendor for...
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Manager
I have worked with the vendor before in another area, so when I was looking for a vendor for our...
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Manager
Ciox Health doesn't always look for a credentialed employee with a background as an RHIA or RHIT. If...
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Manager
Ciox Health has a really good regional manager who understands the process for the release of...
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Manager
Ciox Health's turnaround time is not as good as it could be. Right now with the pandemic, a lot of...
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Manager
If we bring a problem to Ciox Health, they are quick to get the issue resolved. They usually do that...
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Director
Ciox Health has regular meetings with us; they are very involved.
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Director
We are vulnerable when it comes to releasing information, patients complaining about charges, and...
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Director
When the Ciox Health representative is out, the work is hard to replace, but the vendor's service...
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Director
We have had no issues with Ciox Health over the years. Whenever there is a project that involves the...
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Director
Ciox Health’s executives have actually come on-site to interact with us, meet with us, introduce...
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Director
Ciox Health bills for their services if they process the records. Ciox Health doesn’t charge us for...
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Director
We have tried a lot of vendors, and Ciox Health has been the best. We get everything we need from...
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Director
I am not really satisfied with the regional supervisor. That person is very hard to reach when I...
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Director
Ciox Health charges patients. When I worked at another facility, we would provide patients with some...
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Director
I have had trouble staffing my release of information window. The vendor is not exceeding my expectations....
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Director
Some of the vendor's staff members are very knowledgeable and good at what they do. The vendor's...
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Director
The cost of Ciox Health's service is so minimal; I always wonder how they can make money. I think...
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Director
Ciox Health is doing great. The customer service is excellent. We have the opportunity to have a...
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Director
We have been using Ciox Health for quite a few years. The only negative thing I have with the...
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Manager
I like the platform that Ciox Health uses. It is user friendly for my staff. I don’t have a lot of...
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Manager
If I were to purchase a new system, I would look around before I got the Ciox Health system again. I...
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CIO
Ciox Health isn't a bad company to work with. I recognize that they struggle to find good employees....
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CIO
Ciox Health has really good corporate support behind them. They know their business and do it well....
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CIO
Ciox Health hasn't come out with a definitive road map. Sometimes I have to go to them and ask what...
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Director
We have had no issues during the COVID-19 crisis with the transition of Ciox Health going off-site....
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Director
Ciox Health could improve their quality. We have had some issues with records not being fully sent,...
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Director
Ciox Health's turnaround time is good. Sometimes, because of how timely they like to be, they don't...
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Director
Ciox Health is very good at working with third-party requestors. They have been great with our staff...
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Director
We have been working with Ciox Health for a while, but they may have grown too big too fast. The...
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Director
I have no idea where Ciox Health is going as an organization. One of their executives is kind enough...
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Director
Ciox Heath meets our expectations and sometimes exceeds them. Their turnaround time is very good....
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Director
Ciox Health could improve their onboarding and training of new staff members. It is a slow process...
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Director
Ciox Health works very well with third parties. I don't have to escalate or resolve their issues....
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Director
Ciox Health is very strategic. They are always looking at what is coming down the pike to see what...
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Director
We are one of the vendor's long-term customers. When we need the vendor, they are there. I haven't...
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Director
The vendor picks up whatever we need them to. They are great at that. Whenever we have a request,...
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Director
Ciox Health is doing a very good job. We have had a very collaborative partnership with them for...
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Director
I am hard-pressed to find any areas where Ciox Health could improve. The vendor is innovative. They...
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Manager
I think that Ciox Health is good with the third parties that they deal with. They have good customer...
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Manager
The vendor has really tried to do everything in their power to accommodate us during the COVID-19...
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Manager
Ciox Health's executives have been very involved. We have regular meetings with them. We know that...
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Manager
We have a good partnership with Ciox Health. They are very valuable to me. I would certainly...
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Director
Ciox Health is good at what they do. If users are changing from another vendor to Ciox Health, Ciox...
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Director
Ciox Health consistently exceeded our expectations. We didn't have to change out many coders, but...
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Director
The vendor has definitely supported us through COVID-19. By doing webinars on remote work, they have...
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Director
We have had errors, but we have made errors ourselves too. Ciox Health’s compliance division is...
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Director
We give the vendor 100% of certain third-party audits. If the audit will be too large for my staff...
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Director
Overall, I think that Ciox Health does well. However, there is always room for improvement. The...
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Director
When it comes to challenges that we have had, they have been with the vendor’s midlevel leads. The...
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Director
The vendor definitely gets releases of information out and turned around. In terms of the vendor’s...
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Director
The vendor doesn’t consistently exceed expectations for the release of information. If I had a...
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Director
Ciox Health avoids nickel-and-diming because they know me and have learned from me in the past. If I...
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Manager
I don't have any problems with the accuracy and quality of the vendor's work. There isn't really...
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Manager
Ciox Health has improved their turnaround time for the record releases they complete. When we first...
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Manager
There are no secrets with Ciox Health. We are aware of what they are charging us for. The charges...
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Manager
I have no complaints about the vendor and their services. They truly bend over backward to make sure...
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