Ciox Health Release of Information Comments

 
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Release of Information (ROI) 2018: Who Delivers Most Consistently Across Customers?
Release of Information (ROI) 2018:
Who Delivers Most Consistently Across Customers?
September 2018
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Current Time Inside Cache Tag Helper: 10/1/2020 1:48:36 PM and Model.EvProductId = 3402

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VP/Other Executive

Relationship

We have been working more with Ciox Health. They have been pretty responsive. They have come for...

Sep 2020
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VP/Other Executive

Project Results

I have used Ciox Health's services throughout my career. I haven't seen any breaches in the past...

Sep 2020
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VP/Other Executive

Tools and Methodology

We haven't had any major issues working with third-party requestors. We have made some big changes,...

Sep 2020
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VP/Other Executive

People and Knowledge

Ciox Health is good. I haven't had to fire anyone. I do fire vendors and people if I want them off...

Sep 2020
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VP/Other Executive

Relationship

In terms of strategic ability, Ciox Health is contacting people in leadership positions. I also know...

Sep 2020
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Manager

People and Knowledge

We have been using Ciox Health for quite a while. But during that time frame, the firm has merged...

Sep 2020
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Manager

Future Outlook

We started our RFP process to move away from Ciox Health because of all the issues that we were...

Sep 2020
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Director

Tools and Methodology

We wanted Ciox Health to implement some customized work, but the work could not be done. We are...

Aug 2020
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Director

Relationship

We are able to reach out to Ciox Health's executives to escalate problems, but that doesn't mean...

Aug 2020
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Director

Project Results

We don’t have a lot of issues with Ciox Health. We have periodic issues because of the size of our...

Aug 2020
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Director

Relationship

Ciox Health had some leadership changes, and things got a little rocky for about a year, but things...

Aug 2020
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Director

Tools and Methodology

We had a rocky upgrade due to some integration challenges. Some pieces of the new platform were...

Aug 2020
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Director

Relationship

Ciox Health has been a good partner. There have been challenges, but the vendor has tried to work...

Aug 2020
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Manager

Tools and Methodology

Ciox Health has missed some things. There have been occasional breaches. Nothing has been too...

Aug 2020
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Manager

Project Results

Ciox Health has recently done well with following up with some auditors and helping them find the...

Aug 2020
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Manager

ROI and Cost

Ciox Health probably doesn't avoid charging for every little thing. I realize they are a business...

Aug 2020
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Manager

Future Outlook

As I have been working with Ciox Health, I have seen great improvement. I have gotten a better...

Aug 2020
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Manager

People and Knowledge

Ciox Health could do better with the quality of their staff and consultants. I would like to see...

Aug 2020
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Manager

Relationship

In the last few years, we have started having regular meetings with the executives, and those...

Aug 2020
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Director

Tools and Methodology

Ciox Health is very strategic. They still have some opportunities, and I have mentioned those to...

Jul 2020
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Director

Other Observations

Ciox Health has had a lot of turnover. They have lost some long-term people, and I don't know why....

Jul 2020
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Director

Project Results

Ciox Health has worked with us to utilize their resources for quality checks. We review everything...

Jul 2020
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Director

People and Knowledge

The people from Ciox Health are excellent. We don’t have any turnover. We have had the same people...

Jul 2020
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Director

Relationship

I can pick up the phone and call the representative in my region. I can talk to that person at any...

Jul 2020
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Director

Sales and Contracting

Ciox Health has a lot of integrity. They never try to sell us something that will be a total...

Jul 2020
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Director

Relationship

Ciox Health maintains up-to-date education for the staff. We have a representative from Ciox Health...

Jul 2020
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Manager

Other Observations

When we acquire a new physician practice, releases are done from our EHR, and the HIM department...

Jun 2020
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Manager

Relationship

The vendor could certainly improve their executive leadership. When a customer has a problem, the...

Jun 2020
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Manager

Tools and Methodology

We struggled with the vendor's support during the COVID-19 crisis. Ciox Health closed their...

Jun 2020
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Manager

Tools and Methodology

We still had some unauthorized disclosures, but those weren’t monthly. Those issues usually occurred...

Jun 2020
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Manager

Relationship

The vendor's turnaround time is very good. Releases are done basically the day afterward unless...

Jun 2020
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Manager

Tools and Methodology

I rate the quality of the vendor's staff and consultants high based on our representative and the...

Jun 2020
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Manager

ROI and Cost

In the long term, I think we have received our money’s worth from the vendor. The vendor has a...

Jun 2020
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Director

Tools and Methodology

Ciox Health is doing fine. We have had a good association with them. They have worked well with us...

Jun 2020
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Director

ROI and Cost

Ciox Health doesn’t charge us at all. We have a revenue-sharing agreement with them.

Jun 2020
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Director

Other Observations

Ciox Health does and knows the best when it comes to the release of information. If there were...

Jun 2020
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Manager

Other Observations

There hasn't really been any disruption to our workload from COVID-19. Ciox Health used our...

Jun 2020
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Manager

ROI and Cost

I don't have any complaints about the vendor's ROI accuracy and quality or the turnaround of work....

Jun 2020
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Manager

Relationship

I don't have time to coach vendors to be better, and if I had to, we wouldn't even need this call....

Jun 2020
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Manager

Tools and Methodology

The vendor hasn't dropped the ball at all during this COVID-19 pandemic. They have processed and...

Jun 2020
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Manager

Tools and Methodology

We have been pretty happy about the vendor's ROI accuracy rate. I would rate the vendor's quality...

Jun 2020
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Manager

Tools and Methodology

The vendor works with third-party requests very well. We don't have any issues. The vendor is very...

Jun 2020
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Manager

ROI and Cost

The vendor has worked with our fees. The guidelines have changed in the past few years, and that has...

Jun 2020
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Manager

Relationship

The vendor frequently exceeds expectations. I would rate the vendor leadership very highly. They...

Jun 2020
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Manager

People and Knowledge

The vendor has been having issues with their support staffing. That is no fault of theirs, but there...

Jun 2020
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Manager

Tools and Methodology

I would rate the vendor's strategic ability highly. They put in new applications within the last...

Jun 2020
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Manager

Tools and Methodology

We weren't impressed with the execution of the implementation. The vendor said everything was going...

Jun 2020
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Manager

Relationship

Our partnership with the vendor is pretty strong. We have frequent meetings and communications. The...

Jun 2020
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Manager

Project Results

I would highly recommend the vendor to others. We are definitely satisfied, though there are still...

Jun 2020
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VP/Other Executive

Relationship

We deal with Ciox Health on a number of levels, and they are very good to work with. We were in a...

Jun 2020
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Director

Tools and Methodology

The vendor has been supportive during the COVID-19 crisis. Ciox Health is on the front end because...

Apr 2020
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Director

Tools and Methodology

I would like for the vendor to have more regional managers to provide a better service and contact...

Apr 2020
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Director

Other Observations

The Omnibus Rule that recently passed has not affected us just yet, but it will when it comes to...

Apr 2020
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Director

Other Observations

The vendor really needs to work with us. We are working on improving our services, but that has to...

Apr 2020
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Director

Relationship

We are working with the vendor right now and doing something more standardized. All the vendor's...

Apr 2020
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Director

Tools and Methodology

We are going to be working with the vendor, doing more standardization, and really taking a look at...

Apr 2020
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VP/Other Executive

ROI and Cost

Whether I would buy Ciox Health's service again is questionable. I would consider the quality of...

Mar 2020
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VP/Other Executive

ROI and Cost

I don’t feel like I am being nickel-and-dimed by the vendor. I feel like the service is okay in...

Mar 2020
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VP/Other Executive

People and Knowledge

The vendor’s consultants just don't seem to be fully involved, committed, or innovative in wanting...

Mar 2020
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VP/Other Executive

Tools and Methodology

Ciox Health is lacking in terms of implementing technology and refining the process for accessing...

Mar 2020
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VP/Other Executive

Relationship

I couldn't give Ciox Health a full recommendation. If people asked me about Ciox Health, I would...

Mar 2020
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Director

Relationship

We had developed a relationship with the account representative we had when we signed on with the...

Mar 2020
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Director

Relationship

We totally regret our experience with Ciox Health. The vendor’s leadership is not hands on or even...

Mar 2020
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Director

People and Knowledge

I wouldn’t buy Ciox Health's services again, but that is not based on the people who are here; that...

Mar 2020
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Director

Relationship

If the decision were up to me, I would use the vendor's services again. We have had some blips, but...

Feb 2020
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Director

People and Knowledge

Overall, I would rate the quality of the vendor's staff as high. We have had some excellent staff...

Feb 2020
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Director

Other Observations

The vendor's strategic ability is higher now with the new leadership. Prior to the new leadership,...

Feb 2020
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Director

Relationship

The vendor has some new leadership, and with that, they have been consistently meeting and...

Feb 2020
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Director

Relationship

We have regular meetings with some of the vendor executives. They are involved. Overall, we have a...

Feb 2020
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Director

Other Observations

Ciox Health helps to drive tangible outcomes, but sometimes we really have to push the vendor and...

Feb 2020
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Director

Other Observations

I would highly recommend Ciox Health to others. There is room for improvement. We are in a good...

Feb 2020
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Director

Tools and Methodology

Ciox Health has done well with their innovative processes, but we have had to push them at times. We...

Feb 2020
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Manager

Relationship

The vendor executives are very involved. They are very receptive and available, and they reach out...

Jan 2020
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Manager

Relationship

The vendor is present, receptive, educated, trained, and friendly. They deal with most issues right...

Jan 2020
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Manager

Other Observations

The vendor's reporting is great. I love the reports. I have access to the dashboard, and I love that...

Jan 2020
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VP/Other Executive

People and Knowledge

Ciox Health is excellent; they do a great job, and they are easy to work with. We can rely on them...

Jan 2020
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VP/Other Executive

Project Results

In terms of tangible outcomes, Ciox Health gets medical records out on time. In all the years that I...

Jan 2020
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Director

Tools and Methodology

We recently let Ciox Health go. They had a number of missteps before we found another vendor. We...

Jan 2020
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Director

Tools and Methodology

The one thing our good government doesn’t want us to do is to prevent somebody from having access to...

Jan 2020
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Director

Relationship

Instead of working for us, it felt like Ciox Health was working for the organizations requesting the...

Jan 2020
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Manager

Relationship

Ciox Health meets my expectations. I do have some attorneys who say that they don't get the...

Nov 2019
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Manager

Relationship

Ciox Health's service has been great. There has been consistency, and Ciox Health is committed to...

Nov 2019
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Manager

ROI and Cost

We have talked about whether we have been getting a good ROI from Ciox Health again and again. We...

Nov 2019
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Manager

Tools and Methodology

Ciox Health's upgrades have made things a lot smoother. Searching for requests and seeing the...

Nov 2019
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Manager

Other Observations

We have seen an increase in demand in