Datavant Release of Information (formerly Ciox Health) Commentary
Filtered view: All
Subject Expert
Jaren Day
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship, Services
We have implemented some new technology from Datavant and continue to advance some technology that...
Login or Create an Account to see details.
Relationship
Datavant has exceeded my expectations with the use of technology and the management of our account....
Login or Create an Account to see details.
Operations
Training and onboarding of new hires is an area where Datavant could improve. They are having the...
Login or Create an Account to see details.
Relationship
Datavant has been a very good partner, even with their various name changes. We have had a good...
Login or Create an Account to see details.
Relationship, Services
Datavant supports us in our release of information function. We have established electronic portals...
Login or Create an Account to see details.
Relationship, Operations
In fairness to Datavant, they went through a period of time when they lost some staff. That was the...
Login or Create an Account to see details.
Relationship, Operations
In the release of information industry over the years, the bigger companies gobbled up the little...
Login or Create an Account to see details.
Relationship
We have a great partnership with the management at Datavant, and they are very responsive. They have...
Login or Create an Account to see details.
Relationship
All of the work associated with Datavant has been excellent really. I have no issues or concerns. I...
Login or Create an Account to see details.
Relationship, Services
Our state has new legislation regarding turnaround time for processing medical record requests, but...
Login or Create an Account to see details.
Relationship, Services
The main issues associated with any company today really result when the company makes systematic...
Login or Create an Account to see details.
Value
Payers are very aggressive. They have clearly figured out that the number of denials that they...
Login or Create an Account to see details.
Loyalty, Relationship
Years ago, we actually complained to the higher-ups at Datavant that we felt that their technology...
Login or Create an Account to see details.
Relationship
Datavant does an excellent job. Their turnaround time is excellent. They have very good customer...
Login or Create an Account to see details.
Services
My only complaint with Datavant is sometimes they don't send records until they get payment from...
Login or Create an Account to see details.
Services
Knowing what I know today, I would say HealthSource is meeting all of our needs. It is a great...
Login or Create an Account to see details.
Relationship, Services
Ciox Health has a vision to deliver the newest technology that is needed to keep up with trends and...
Login or Create an Account to see details.
Relationship
In most companies, when we call the customer support team, there is a wait time. Getting ahold of...
Login or Create an Account to see details.
Loyalty, Value
When we decided to go with Ciox Health, it had to be a decision where we were going to come out...
Login or Create an Account to see details.
Value
We are using HealthSource to help us process and track our requests for records and help us be more...
Login or Create an Account to see details.
Value
If we feel there should not be a charge for something and we make a comment that we would expect it...
Login or Create an Account to see details.
Relationship, Operations
Ciox Health is doing really well with knowing what needs to take place for the go-live process. They...
Login or Create an Account to see details.
Operations, Services
The vendor’s training hasn't been seamless, but training is training. There are a lot of places to...
Login or Create an Account to see details.
Services
The product works great. Sometimes we have to have the tray application reinstalled and such, but I...
Login or Create an Account to see details.
Relationship
Ciox Health is really good at letting us know what is coming up, such as the releases, upgrades, or...
Login or Create an Account to see details.
Relationship
Things have been going great this last year with Datavant. We have a good connection. If a peer of...
Login or Create an Account to see details.
Relationship
The turnaround time is going well with Datavant. I know that they get really busy during the audit...
Login or Create an Account to see details.
Loyalty, Relationship, Services
The focus would be for our API to be for audits only. For Datavant, even though they provided some...
Login or Create an Account to see details.
Value
What the firm is charging for is in line with what they should be charging. As far as the...
Login or Create an Account to see details.
Relationship, Services
There have been some but very few instances where records have gone to the wrong place. If we were...
Login or Create an Account to see details.
Relationship
Using Datavant is a smooth process that requires very little communication. The process just flows...
Login or Create an Account to see details.
Relationship
We have very close relationships with the firm’s executive team. They know what our expectations...
Login or Create an Account to see details.
Relationship, Services
Datavant provides us with an FTE here on-site. I believe they also offer a completely remote option,...
Login or Create an Account to see details.
Relationship
Our representative is very good and very accountable and responsible. They are the person who could...
Login or Create an Account to see details.
Value
We have been with Datavant for a long time, and they are very reasonable as far as the cost goes. I...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
If Ciox Health doesn’t have the valid information they need, they usually send out rejection...
Login or Create an Account to see details.
Loyalty, Loyalty, Relationship, Relationship
Ciox Health is doing an excellent job. When they changed their name to Datavant, they gave us a...
Login or Create an Account to see details.
Relationship, Relationship, Operations, Operations
In the time we have been with Datavant, we haven’t had any type of issues. The firm is pretty good....
Login or Create an Account to see details.
Relationship, Relationship
Ciox Health is doing an excellent job, and we are able to communicate with them very well. We have...
Login or Create an Account to see details.
Relationship, Relationship, Value, Value
For turnaround times and processing requests, Ciox Health’s numbers are always looking excellent....
Login or Create an Account to see details.
Relationship, Relationship
The whole entire Ciox Health team is great. We can consult with them and address any type of issues...
Login or Create an Account to see details.
Loyalty, Operations, Services, Services
Changing firms is a big deal. That is hard and takes a lot of work. We are comfortable and trying to...
Login or Create an Account to see details.
Relationship, Relationship, Services
We have had some issues with follow-ups and follow-through, and that is not so much a problem with...
Login or Create an Account to see details.
Loyalty, Loyalty, Relationship, Relationship
I expect that next year is going to be better. We are in a transition. Things shouldn't be difficult...
Login or Create an Account to see details.
Relationship, Relationship, Operations, Services
The firm has a new site manager for our account, and that person is very engaged. They are located...
Login or Create an Account to see details.
Operations, Operations
Datavant could offer some professional development training. Sometimes I hire employees without home...
Login or Create an Account to see details.
Loyalty, Loyalty, Relationship, Relationship
We hired Ciox Health back when we did because it was quicker to have a vendor print records for us...
Login or Create an Account to see details.
Relationship, Services
Our partnership with Ciox Health around their release of information services has been great for us....
Login or Create an Account to see details.
Value
I have heard some complaints from my team about Ciox Health’s charges; we have to monitor those very...
Login or Create an Account to see details.
Relationship, Relationship
We have had some regional manager changes because of Ciox Health making some changes. But they keep...
Login or Create an Account to see details.
Relationship, Relationship, Value, Value
With previous companies that we had, we would always have some type of technical issues or customer...
Login or Create an Account to see details.
Value, Value
Ciox Health doesn’t avoid charging, but they adjust to what our requirements and needs are.
Login or Create an Account to see details.
Relationship, Relationship
We have regular meetings with Ciox Health, and they let us know how many records are in the...
Login or Create an Account to see details.
Operations
Due to the sheer volume of requests that we get, things are sometimes missed or overlooked by the...
Login or Create an Account to see details.
Loyalty, Loyalty, Relationship, Relationship, Services, Services
The thing that really impresses me about Ciox Health is their strategic thinking. They want to...
Login or Create an Account to see details.
Relationship, Relationship
Ciox Health’s turnaround time is excellent. Whenever an issue arises, the firm is on it, and they...
Login or Create an Account to see details.
Relationship, Relationship
Ciox Health communicates with us quite regularly. If they question a release, they will definitely...
Login or Create an Account to see details.
Relationship, Relationship
We have had a strong relationship with Ciox Health for many years. We have no problems with them,...
Login or Create an Account to see details.
Relationship, Value
Ciox Health is very independent, but they are able to keep up with the volume of requests.
Login or Create an Account to see details.
Operations, Operations
Ciox Health provides free education and sends out notifications. Some of the education even allows...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services, Value, Value
Ciox Health has developed some APIs that don’t require our involvement, so things are automatic, and...
Login or Create an Account to see details.
Loyalty, Loyalty, Relationship, Relationship
Ciox Health is very good at getting back to us, and they engage executives appropriately. They have...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
Ciox Health delivers and executes very well. I have never had any issues with them not making sure...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
Ciox Health’s accuracy and quality are very good. If the firm does have some type of breach, they...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services, Services, Services
Ciox Health definitely has the technology that is needed in the release of information space. For...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
Ciox Health supports their clients on an ongoing basis. We meet with the firm regularly, and they...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
We have had good interactions with the people who were sent from Ciox Health, and we have had very...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
I am not going to paint a picture that things are rosy for Ciox Health; they have had some turnover...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
Ciox Health’s turnaround time has been great. The staff is good. We haven’t gotten any significant...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services, Services, Services
The visibility of leadership at the sites could be improved. Ciox Health needs to place some sort of...
Login or Create an Account to see details.
Services, Services
We have had a pretty positive experience with Ciox Health, and their software is pretty easy to use....
Login or Create an Account to see details.
Relationship, Relationship
Our experience with Ciox Health has been positive. We haven’t had any issues with staffing turnover,...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
I like my representative who comes routinely. That person is very knowledgeable and friendly. There...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
To help us stay compliant, the firm keeps up with things. I know they have routine meetings. And if...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
Ciox Health's staff is very responsive, friendly, and knowledgeable. They are great.
Login or Create an Account to see details.
Services, Services, Services
The application is web based. And TrayApp makes upgrading difficult. We need our IT team and the...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
I would tell someone going live with Ciox Health that they are a great company to work with. And the...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services, Services, Services
Ciox Health offers ways to streamline getting requests into an HIM department. And Ciox Health has...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Operations, Operations, Operations
Ciox Health knows the information-blocking rules very well. Ciox Health is always there to answer...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services
The only issue that we have had with Ciox Health is that at one point, the person who worked...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services, Services, Services
Ciox Health is an expert in what to release, how to release it, and what we need for their product....
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services
I don't get any complaints about Ciox Health. Whenever I reach out to Ciox Health about something...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
We used to have a more difficult employee, but they are no longer with Ciox Health. That person made...
Login or Create an Account to see details.
Services, Services, Services
Some pros about Ciox Health are the ease of use, clear-cut invoicing, and friendly staff and management....
Login or Create an Account to see details.
Relationship, Relationship, Services
When the person who works specifically for us is around, they are super productive and get things...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
We have a lot of trust that Ciox Health is getting releases completed in an accurate manner. The...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services, Services, Services
Ciox Health seems to do a lot more than we do electronically. They have portals where people can...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
We have had a lot of turnover with Ciox Health’s administrative team, and we have to do a lot of...
Login or Create an Account to see details.
Value, Value, Value
Ciox Health nickel-and-dimes us, and we see that in some invoices we get. When we had some unpaid...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
It takes a while for things to get taken seriously with Ciox Health. Things that should be escalated...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
I would tell someone looking at Ciox Health that I generally like the people I work with, but I...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
I have a lot of frustrations with Ciox Health's customer service team because they go in and pull...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Value, Value, Value
On any given day, I can get a request from Ciox Health and get a request from another third-party...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
We outsource Ciox Health for requesting and receiving medical records. They consistently exceed our...
Login or Create an Account to see details.
Services
Once we put a record through to Ciox Health, the firm will send an invoice out in a timely manner....
Login or Create an Account to see details.
Relationship, Relationship, Relationship
We have continued to grow with Ciox Health, and we have had a long relationship. Nobody is perfect,...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services, Services, Services
The outcomes we have seen from Ciox Health are related to the turnaround times with patients and...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Operations, Operations, Operations
Ciox Health has put out several webinars. They communicate well with us and give us a heads-up on...
Login or Create an Account to see details.
Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
I would like to see a little more follow-through on requests. If a request comes in and Ciox Health...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
Ciox Health handles our release of information for medical record requests, and that service is...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
Ciox Health has a good bit of turnover, but they handle it very well. It has never impacted our...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
We have regular calls with Ciox Health. The firm is very customer driven, and we couldn’t ask for a...
Login or Create an Account to see details.
Relationship, Relationship, Services
In general, Ciox Health does a good job with their turnaround times. However, sometimes when they...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
The only feedback I have for Ciox Health is to praise the on-site staff and keep up the good work....
Login or Create an Account to see details.
Services, Services, Services
The customers that use the portal are not satisfied with it. They don’t find it to be user friendly....
Login or Create an Account to see details.
Relationship, Relationship, Relationship
Ciox Health troubleshoots and processes the work as they ordinarily do, and if there is an issue or...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services, Services, Services
We have had some concerns around the unauthorized disclosure of information. Some of those issues...
Login or Create an Account to see details.
Value
The firm's billing is pretty good. They do a lot of things as a courtesy.
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services, Services, Services, Value, Value, Value
Ciox Health is a good company. We are a large network, and all our release of information has been...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
Ciox Health is very professional. They know their stuff. Their compliance department is well versed,...
Login or Create an Account to see details.
Value
Sometimes Ciox Health charges for requests we expect not to be charged for, but the charges are...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
Ciox Health is not just a firm; we partner with them. We have very good outcomes. And the best thing...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
We would not buy Ciox Health's services again because the requestors have to wait for two weeks and...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Operations, Operations, Operations
Ciox Health has excellent, supportive staff that I don't think are listened to. They have an...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
Ciox Health works well with me in terms of management and our relationship, and they seem to...
Login or Create an Account to see details.
Relationship, Relationship, Operations, Services, Services, Services
We don’t find the 800 number for Ciox Health very useful.
Login or Create an Account to see details.
Relationship, Relationship, Relationship
During auditing season, we have a lot of deadlines. Insurance companies are scrambling to get their...
Login or Create an Account to see details.
Services, Services, Services
We would like more integration between the firm’s software and our EMR. The ability to fax out...
Login or Create an Account to see details.
Services, Services, Services
Ciox Health is always trying to look at the next new item in technology and push the envelope. If...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Value, Value, Value
Ciox Health works with us, particularly when it comes to the 21st Century Cures Act. Their...
Login or Create an Account to see details.
Relationship, Relationship
Our experience with Ciox Health has been pretty smooth and good. We haven’t had any issues with or...
Login or Create an Account to see details.
Relationship, Relationship
The firm helps us stay compliant with new requirements and regulations by looking at all of the...
Login or Create an Account to see details.
Relationship, Services
Ciox Health cannot get faxes out in a timely manner, and we have to go to a website to see what was...
Login or Create an Account to see details.
Relationship
Sometimes Ciox Health is on top of our problems, but other times they are slow to respond.
Login or Create an Account to see details.
​
Featured Reports
Preferences