Tell us about your organization

 
 

Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Release of Information on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Ciox Health Release of Information Comments
Filtered view: All

KLAS Research Director - Mac Boyter
Subject Expert

Mac Boyter

Research Director

mac.boyter@klasresearch.com

 
View Advanced Filters

Advanced Filters

Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
from
to
Comment Categories

Preferences

   Bookmark

Related Blogs

Current Time Inside Cache Tag Helper: 1/24/2021 5:32:46 AM and Model.EvProductId = 3402

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Release of Information on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Director

ROI and Cost

The cost of Ciox Health's service is so minimal; I always wonder how they can make money. I think...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Ciox Health is doing great. The customer service is excellent. We have the opportunity to have a...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

We have been using Ciox Health for quite a few years. The only negative thing I have with the...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

I like the platform that Ciox Health uses. It is user friendly for my staff. I don’t have a lot of...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

If I were to purchase a new system, I would look around before I got the Ciox Health system again. I...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Ciox Health isn't a bad company to work with. I recognize that they struggle to find good employees....

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Ciox Health has really good corporate support behind them. They know their business and do it well....

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

Tools and Methodology

Ciox Health hasn't come out with a definitive road map. Sometimes I have to go to them and ask what...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

We have had no issues during the COVID-19 crisis with the transition of Ciox Health going off-site....

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

Ciox Health could improve their quality. We have had some issues with records not being fully sent,...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

Ciox Health's turnaround time is good. Sometimes, because of how timely they like to be, they don't...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Ciox Health is very good at working with third-party requestors. They have been great with our staff...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

We have been working with Ciox Health for a while, but they may have grown too big too fast. The...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I have no idea where Ciox Health is going as an organization. One of their executives is kind enough...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

Ciox Heath meets our expectations and sometimes exceeds them. Their turnaround time is very good....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

Ciox Health could improve their onboarding and training of new staff members. It is a slow process...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

Ciox Health works very well with third parties. I don't have to escalate or resolve their issues....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

Ciox Health is very strategic. They are always looking at what is coming down the pike to see what...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are one of the vendor's long-term customers. When we need the vendor, they are there. I haven't...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

The vendor picks up whatever we need them to. They are great at that. Whenever we have a request,...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Ciox Health is doing a very good job. We have had a very collaborative partnership with them for...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I am hard-pressed to find any areas where Ciox Health could improve. The vendor is innovative. They...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

I think that Ciox Health is good with the third parties that they deal with. They have good customer...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

The vendor has really tried to do everything in their power to accommodate us during the COVID-19...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

Ciox Health's executives have been very involved. We have regular meetings with them. We know that...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a good partnership with Ciox Health. They are very valuable to me. I would certainly...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

Ciox Health is good at what they do. If users are changing from another vendor to Ciox Health, Ciox...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

Ciox Health consistently exceeded our expectations. We didn't have to change out many coders, but...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

The vendor has definitely supported us through COVID-19. By doing webinars on remote work, they have...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

We have had errors, but we have made errors ourselves too. Ciox Health’s compliance division is...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We give the vendor 100% of certain third-party audits. If the audit will be too large for my staff...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

Overall, I think that Ciox Health does well. However, there is always room for improvement. The...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

When it comes to challenges that we have had, they have been with the vendor’s midlevel leads. The...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

The vendor definitely gets releases of information out and turned around. In terms of the vendor’s...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

The vendor doesn’t consistently exceed expectations for the release of information. If I had a...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

Ciox Health avoids nickel-and-diming because they know me and have learned from me in the past. If I...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

I don't have any problems with the accuracy and quality of the vendor's work. There isn't really...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

Ciox Health has improved their turnaround time for the record releases they complete. When we first...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI and Cost

There are no secrets with Ciox Health. We are aware of what they are charging us for. The charges...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have no complaints about the vendor and their services. They truly bend over backward to make sure...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

Ciox Health was formed when they bought out a couple of different companies. We have had them for a...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

Ciox HealthSource works well. It is a good platform, and I get weekly reports and data on requests....

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

Ciox Health is not 100% with ROI accuracy, but they are close. They avoid nickel-and-diming. We...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have been working more with Ciox Health. They have been pretty responsive. They have come for...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Project Results

I have used Ciox Health's services throughout my career. I haven't seen any breaches in the past...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

We haven't had any major issues working with third-party requestors. We have made some big changes,...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

People and Knowledge

Ciox Health is good. I haven't had to fire anyone. I do fire vendors and people if I want them off...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

In terms of strategic ability, Ciox Health is contacting people in leadership positions. I also know...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

We have been using Ciox Health for quite a while. But during that time frame, the firm has merged...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We started our RFP process to move away from Ciox Health because of all the issues that we were...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

We wanted Ciox Health to implement some customized work, but the work could not be done. We are...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are able to reach out to Ciox Health's executives to escalate problems, but that doesn't mean...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

We don’t have a lot of issues with Ciox Health. We have periodic issues because of the size of our...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Ciox Health had some leadership changes, and things got a little rocky for about a year, but things...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

We had a rocky upgrade due to some integration challenges. Some pieces of the new platform were...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Ciox Health has been a good partner. There have been challenges, but the vendor has tried to work...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

Ciox Health has missed some things. There have been occasional breaches. Nothing has been too...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

Ciox Health has recently done well with following up with some auditors and helping them find the...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI and Cost

Ciox Health probably doesn't avoid charging for every little thing. I realize they are a business...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

As I have been working with Ciox Health, I have seen great improvement. I have gotten a better...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

Ciox Health could do better with the quality of their staff and consultants. I would like to see...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

In the last few years, we have started having regular meetings with the executives, and those...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

Ciox Health is very strategic. They still have some opportunities, and I have mentioned those to...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

Ciox Health has had a lot of turnover. They have lost some long-term people, and I don't know why....

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

Ciox Health has worked with us to utilize their resources for quality checks. We review everything...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

The people from Ciox Health are excellent. We don’t have any turnover. We have had the same people...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I can pick up the phone and call the representative in my region. I can talk to that person at any...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

Ciox Health has a lot of integrity. They never try to sell us something that will be a total...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Ciox Health maintains up-to-date education for the staff. We have a representative from Ciox Health...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations

When we acquire a new physician practice, releases are done from our EHR, and the HIM department...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor could certainly improve their executive leadership. When a customer has a problem, the...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

We struggled with the vendor's support during the COVID-19 crisis. Ciox Health closed their...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

We still had some unauthorized disclosures, but those weren’t monthly. Those issues usually occurred...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's turnaround time is very good. Releases are done basically the day afterward unless...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

I rate the quality of the vendor's staff and consultants high based on our representative and the...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI and Cost

In the long term, I think we have received our money’s worth from the vendor. The vendor has a...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

Ciox Health is doing fine. We have had a good association with them. They have worked well with us...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI and Cost

Ciox Health doesn’t charge us at all. We have a revenue-sharing agreement with them.

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

Ciox Health does and knows the best when it comes to the release of information. If there were...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations

There hasn't really been any disruption to our workload from COVID-19. Ciox Health used our...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI and Cost

I don't have any complaints about the vendor's ROI accuracy and quality or the turnaround of work....

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I don't have time to coach vendors to be better, and if I had to, we wouldn't even need this call....

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

The vendor hasn't dropped the ball at all during this COVID-19 pandemic. They have processed and...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

We have been pretty happy about the vendor's ROI accuracy rate. I would rate the vendor's quality...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

The vendor works with third-party requests very well. We don't have any issues. The vendor is very...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI and Cost

The vendor has worked with our fees. The guidelines have changed in the past few years, and that has...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor frequently exceeds expectations. I would rate the vendor leadership very highly. They...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

The vendor has been having issues with their support staffing. That is no fault of theirs, but there...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

I would rate the vendor's strategic ability highly. They put in new applications within the last...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

We weren't impressed with the execution of the implementation. The vendor said everything was going...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our partnership with the vendor is pretty strong. We have frequent meetings and communications. The...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

I would highly recommend the vendor to others. We are definitely satisfied, though there are still...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We deal with Ciox Health on a number of levels, and they are very good to work with. We were in a...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

The vendor has been supportive during the COVID-19 crisis. Ciox Health is on the front end because...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

I would like for the vendor to have more regional managers to provide a better service and contact...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

The Omnibus Rule that recently passed has not affected us just yet, but it will when it comes to...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

The vendor really needs to work with us. We are working on improving our services, but that has to...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are working with the vendor right now and doing something more standardized. All the vendor's...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

We are going to be working with the vendor, doing more standardization, and really taking a look at...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI and Cost

Whether I would buy Ciox Health's service again is questionable. I would consider the quality of...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI and Cost

I don’t feel like I am being nickel-and-dimed by the vendor. I feel like the service is okay in...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

People and Knowledge

The vendor’s consultants just don't seem to be fully involved, committed, or innovative in wanting...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

Ciox Health is lacking in terms of implementing technology and refining the process for accessing...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I couldn't give Ciox Health a full recommendation. If people asked me about Ciox Health, I would...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We had developed a relationship with the account representative we had when we signed on with the...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We totally regret our experience with Ciox Health. The vendor’s leadership is not hands on or even...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

I wouldn’t buy Ciox Health's services again, but that is not based on the people who are here; that...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If the decision were up to me, I would use the vendor's services again. We have had some blips, but...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

Overall, I would rate the quality of the vendor's staff as high. We have had some excellent staff...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

The vendor's strategic ability is higher now with the new leadership. Prior to the new leadership,...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor has some new leadership, and with that, they have been consistently meeting and...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have regular meetings with some of the vendor executives. They are involved. Overall, we have a...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

Ciox Health helps to drive tangible outcomes, but sometimes we really have to push the vendor and...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations

I would highly recommend Ciox Health to others. There is room for improvement. We are in a good...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

Ciox Health has done well with their innovative processes, but we have had to push them at times. We...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor executives are very involved. They are very receptive and available, and they reach out...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor is present, receptive, educated, trained, and friendly. They deal with most issues right...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations

The vendor's reporting is great. I love the reports. I have access to the dashboard, and I love that...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

People and Knowledge

Ciox Health is excellent; they do a great job, and they are easy to work with. We can rely on them...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Project Results

In terms of tangible outcomes, Ciox Health gets medical records out on time. In all the years that I...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports