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Ciox Health Release of Information Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
ROI and Cost
The cost of Ciox Health's service is so minimal; I always wonder how they can make money. I think...
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Director
Relationship
Ciox Health is doing great. The customer service is excellent. We have the opportunity to have a...
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Director
Other Observations
We have been using Ciox Health for quite a few years. The only negative thing I have with the...
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Manager
Tools and Methodology
I like the platform that Ciox Health uses. It is user friendly for my staff. I don’t have a lot of...
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Manager
People and Knowledge
If I were to purchase a new system, I would look around before I got the Ciox Health system again. I...
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CIO
Relationship
Ciox Health isn't a bad company to work with. I recognize that they struggle to find good employees....
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CIO
Relationship
Ciox Health has really good corporate support behind them. They know their business and do it well....
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CIO
Tools and Methodology
Ciox Health hasn't come out with a definitive road map. Sometimes I have to go to them and ask what...
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Director
Tools and Methodology
We have had no issues during the COVID-19 crisis with the transition of Ciox Health going off-site....
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Director
Tools and Methodology
Ciox Health could improve their quality. We have had some issues with records not being fully sent,...
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Director
People and Knowledge
Ciox Health's turnaround time is good. Sometimes, because of how timely they like to be, they don't...
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Director
Relationship
Ciox Health is very good at working with third-party requestors. They have been great with our staff...
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Director
People and Knowledge
We have been working with Ciox Health for a while, but they may have grown too big too fast. The...
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Director
Relationship
I have no idea where Ciox Health is going as an organization. One of their executives is kind enough...
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Director
Project Results
Ciox Heath meets our expectations and sometimes exceeds them. Their turnaround time is very good....
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Director
Tools and Methodology
Ciox Health could improve their onboarding and training of new staff members. It is a slow process...
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Director
Tools and Methodology
Ciox Health works very well with third parties. I don't have to escalate or resolve their issues....
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Director
Tools and Methodology
Ciox Health is very strategic. They are always looking at what is coming down the pike to see what...
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Director
Relationship
We are one of the vendor's long-term customers. When we need the vendor, they are there. I haven't...
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Director
Tools and Methodology
The vendor picks up whatever we need them to. They are great at that. Whenever we have a request,...
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Director
Relationship
Ciox Health is doing a very good job. We have had a very collaborative partnership with them for...
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Director
Relationship
I am hard-pressed to find any areas where Ciox Health could improve. The vendor is innovative. They...
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Manager
People and Knowledge
I think that Ciox Health is good with the third parties that they deal with. They have good customer...
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Manager
Project Results
The vendor has really tried to do everything in their power to accommodate us during the COVID-19...
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Manager
Tools and Methodology
Ciox Health's executives have been very involved. We have regular meetings with them. We know that...
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Manager
Relationship
We have a good partnership with Ciox Health. They are very valuable to me. I would certainly...
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Director
Tools and Methodology
Ciox Health is good at what they do. If users are changing from another vendor to Ciox Health, Ciox...
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Director
Project Results
Ciox Health consistently exceeded our expectations. We didn't have to change out many coders, but...
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Director
Tools and Methodology
The vendor has definitely supported us through COVID-19. By doing webinars on remote work, they have...
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Director
Tools and Methodology
We have had errors, but we have made errors ourselves too. Ciox Health’s compliance division is...
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Director
Relationship
We give the vendor 100% of certain third-party audits. If the audit will be too large for my staff...
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Director
Tools and Methodology
Overall, I think that Ciox Health does well. However, there is always room for improvement. The...
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Director
Tools and Methodology
When it comes to challenges that we have had, they have been with the vendor’s midlevel leads. The...
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Director
Project Results
The vendor definitely gets releases of information out and turned around. In terms of the vendor’s...
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Director
Tools and Methodology
The vendor doesn’t consistently exceed expectations for the release of information. If I had a...
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Director
ROI and Cost
Ciox Health avoids nickel-and-diming because they know me and have learned from me in the past. If I...
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Manager
Tools and Methodology
I don't have any problems with the accuracy and quality of the vendor's work. There isn't really...
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Manager
Project Results
Ciox Health has improved their turnaround time for the record releases they complete. When we first...
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Manager
ROI and Cost
There are no secrets with Ciox Health. We are aware of what they are charging us for. The charges...
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Manager
Relationship
I have no complaints about the vendor and their services. They truly bend over backward to make sure...
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Director
People and Knowledge
Ciox Health was formed when they bought out a couple of different companies. We have had them for a...
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Director
Project Results
Ciox HealthSource works well. It is a good platform, and I get weekly reports and data on requests....
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Director
Sales and Contracting
Ciox Health is not 100% with ROI accuracy, but they are close. They avoid nickel-and-diming. We...
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VP/Other Executive
Relationship
We have been working more with Ciox Health. They have been pretty responsive. They have come for...
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VP/Other Executive
Project Results
I have used Ciox Health's services throughout my career. I haven't seen any breaches in the past...
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VP/Other Executive
Tools and Methodology
We haven't had any major issues working with third-party requestors. We have made some big changes,...
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VP/Other Executive
People and Knowledge
Ciox Health is good. I haven't had to fire anyone. I do fire vendors and people if I want them off...
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VP/Other Executive
Relationship
In terms of strategic ability, Ciox Health is contacting people in leadership positions. I also know...
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Manager
People and Knowledge
We have been using Ciox Health for quite a while. But during that time frame, the firm has merged...
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Manager
Future Outlook
We started our RFP process to move away from Ciox Health because of all the issues that we were...
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Director
Tools and Methodology
We wanted Ciox Health to implement some customized work, but the work could not be done. We are...
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Director
Relationship
We are able to reach out to Ciox Health's executives to escalate problems, but that doesn't mean...
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Director
Project Results
We don’t have a lot of issues with Ciox Health. We have periodic issues because of the size of our...
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Director
Relationship
Ciox Health had some leadership changes, and things got a little rocky for about a year, but things...
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Director
Tools and Methodology
We had a rocky upgrade due to some integration challenges. Some pieces of the new platform were...
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Director
Relationship
Ciox Health has been a good partner. There have been challenges, but the vendor has tried to work...
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Manager
Tools and Methodology
Ciox Health has missed some things. There have been occasional breaches. Nothing has been too...
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Manager
Project Results
Ciox Health has recently done well with following up with some auditors and helping them find the...
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Manager
ROI and Cost
Ciox Health probably doesn't avoid charging for every little thing. I realize they are a business...
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Manager
Future Outlook
As I have been working with Ciox Health, I have seen great improvement. I have gotten a better...
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Manager
People and Knowledge
Ciox Health could do better with the quality of their staff and consultants. I would like to see...
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Manager
Relationship
In the last few years, we have started having regular meetings with the executives, and those...
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Director
Tools and Methodology
Ciox Health is very strategic. They still have some opportunities, and I have mentioned those to...
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Director
Other Observations
Ciox Health has had a lot of turnover. They have lost some long-term people, and I don't know why....
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Director
Project Results
Ciox Health has worked with us to utilize their resources for quality checks. We review everything...
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Director
People and Knowledge
The people from Ciox Health are excellent. We don’t have any turnover. We have had the same people...
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Director
Relationship
I can pick up the phone and call the representative in my region. I can talk to that person at any...
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Director
Sales and Contracting
Ciox Health has a lot of integrity. They never try to sell us something that will be a total...
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Director
Relationship
Ciox Health maintains up-to-date education for the staff. We have a representative from Ciox Health...
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Manager
Other Observations
When we acquire a new physician practice, releases are done from our EHR, and the HIM department...
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Manager
Relationship
The vendor could certainly improve their executive leadership. When a customer has a problem, the...
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Manager
Tools and Methodology
We struggled with the vendor's support during the COVID-19 crisis. Ciox Health closed their...
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Manager
Tools and Methodology
We still had some unauthorized disclosures, but those weren’t monthly. Those issues usually occurred...
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Manager
Relationship
The vendor's turnaround time is very good. Releases are done basically the day afterward unless...
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Manager
Tools and Methodology
I rate the quality of the vendor's staff and consultants high based on our representative and the...
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Manager
ROI and Cost
In the long term, I think we have received our money’s worth from the vendor. The vendor has a...
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Director
Tools and Methodology
Ciox Health is doing fine. We have had a good association with them. They have worked well with us...
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Director
ROI and Cost
Ciox Health doesn’t charge us at all. We have a revenue-sharing agreement with them.
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Director
Other Observations
Ciox Health does and knows the best when it comes to the release of information. If there were...
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Manager
Other Observations
There hasn't really been any disruption to our workload from COVID-19. Ciox Health used our...
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Manager
ROI and Cost
I don't have any complaints about the vendor's ROI accuracy and quality or the turnaround of work....
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Manager
Relationship
I don't have time to coach vendors to be better, and if I had to, we wouldn't even need this call....
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Manager
Tools and Methodology
The vendor hasn't dropped the ball at all during this COVID-19 pandemic. They have processed and...
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Manager
Tools and Methodology
We have been pretty happy about the vendor's ROI accuracy rate. I would rate the vendor's quality...
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Manager
Tools and Methodology
The vendor works with third-party requests very well. We don't have any issues. The vendor is very...
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Manager
ROI and Cost
The vendor has worked with our fees. The guidelines have changed in the past few years, and that has...
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Manager
Relationship
The vendor frequently exceeds expectations. I would rate the vendor leadership very highly. They...
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Manager
People and Knowledge
The vendor has been having issues with their support staffing. That is no fault of theirs, but there...
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Manager
Tools and Methodology
I would rate the vendor's strategic ability highly. They put in new applications within the last...
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Manager
Tools and Methodology
We weren't impressed with the execution of the implementation. The vendor said everything was going...
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Manager
Relationship
Our partnership with the vendor is pretty strong. We have frequent meetings and communications. The...
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Manager
Project Results
I would highly recommend the vendor to others. We are definitely satisfied, though there are still...
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VP/Other Executive
Relationship
We deal with Ciox Health on a number of levels, and they are very good to work with. We were in a...
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Director
Tools and Methodology
The vendor has been supportive during the COVID-19 crisis. Ciox Health is on the front end because...
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Director
Tools and Methodology
I would like for the vendor to have more regional managers to provide a better service and contact...
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Director
Other Observations
The Omnibus Rule that recently passed has not affected us just yet, but it will when it comes to...
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Director
Other Observations
The vendor really needs to work with us. We are working on improving our services, but that has to...
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Director
Relationship
We are working with the vendor right now and doing something more standardized. All the vendor's...
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Director
Tools and Methodology
We are going to be working with the vendor, doing more standardization, and really taking a look at...
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VP/Other Executive
ROI and Cost
Whether I would buy Ciox Health's service again is questionable. I would consider the quality of...
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VP/Other Executive
ROI and Cost
I don’t feel like I am being nickel-and-dimed by the vendor. I feel like the service is okay in...
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VP/Other Executive
People and Knowledge
The vendor’s consultants just don't seem to be fully involved, committed, or innovative in wanting...
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VP/Other Executive
Tools and Methodology
Ciox Health is lacking in terms of implementing technology and refining the process for accessing...
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VP/Other Executive
Relationship
I couldn't give Ciox Health a full recommendation. If people asked me about Ciox Health, I would...
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Director
Relationship
We had developed a relationship with the account representative we had when we signed on with the...
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Director
Relationship
We totally regret our experience with Ciox Health. The vendor’s leadership is not hands on or even...
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Director
People and Knowledge
I wouldn’t buy Ciox Health's services again, but that is not based on the people who are here; that...
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Director
Relationship
If the decision were up to me, I would use the vendor's services again. We have had some blips, but...
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Director
People and Knowledge
Overall, I would rate the quality of the vendor's staff as high. We have had some excellent staff...
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Director
Other Observations
The vendor's strategic ability is higher now with the new leadership. Prior to the new leadership,...
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Director
Relationship
The vendor has some new leadership, and with that, they have been consistently meeting and...
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Director
Relationship
We have regular meetings with some of the vendor executives. They are involved. Overall, we have a...
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Director
Other Observations
Ciox Health helps to drive tangible outcomes, but sometimes we really have to push the vendor and...
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Director
Other Observations
I would highly recommend Ciox Health to others. There is room for improvement. We are in a good...
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Director
Tools and Methodology
Ciox Health has done well with their innovative processes, but we have had to push them at times. We...
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Manager
Relationship
The vendor executives are very involved. They are very receptive and available, and they reach out...
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Manager
Relationship
The vendor is present, receptive, educated, trained, and friendly. They deal with most issues right...
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Manager
Other Observations
The vendor's reporting is great. I love the reports. I have access to the dashboard, and I love that...
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VP/Other Executive
People and Knowledge
Ciox Health is excellent; they do a great job, and they are easy to work with. We can rely on them...
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VP/Other Executive
Project Results
In terms of tangible outcomes, Ciox Health gets medical records out on time. In all the years that I...
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