Ciox Health Release of Information
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Subject Expert
Justin Porter
Research Director
Commentary Summary
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User Commentary
Relationship
We have been in a pretty good place for a few years now with Ciox Health. Right before the COVID-19...
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Relationship
The communication and collaboration with Ciox Health’s leadership team have been phenomenal. They...
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Tools and Methodology
Off the top of my head, the only thing that we still struggle with a little is some of the...
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Project Results
Ciox Health has done pretty well for us, and I think our contract is in a pretty good place. We have...
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Tools and Methodology
Ciox Health did some great training at the very beginning. They had staff that came on-site to train...
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Tools and Methodology
Ciox Health is really good at communicating about new releases, upgrades, new processes, and...
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People and Knowledge
We have a go-to person at Ciox Health, and when we have any questions or issues, that person assists...
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ROI and Cost
We were never really a revenue-generating department, but since we partnered with Ciox Health, we...
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Project Results
Ciox Health's service has been a really good process for us. We have good timeliness and can get the...
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Tools and Methodology
Ciox Health has great reporting tools. For instance, I know on any given day how many requests my...
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People and Knowledge
We have had a great rapport with Ciox Health’s regional account managers and directors. They have...
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Project Results
Trying to get a full staff has been very difficult, but Ciox Health can assist us with processing...
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Tools and Methodology
We get reports every week from Ciox Health, and they have one to two days of turnaround time.
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People and Knowledge
Ciox Health has issues with staff just like we do. From time to time, they will have staffing...
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Relationship
Ciox Health put some new regional managers in place at least a year ago, and we have worked with...
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People and Knowledge
The firm is responsive and knowledgeable. They really strive to help when we have an issue. It is...
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Tools and Methodology
The firm has made efforts to increase the technology that is needed. They are also trying to look at...
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Relationship
A VP from Ciox Health is very involved. There is a customer care person who is involved. The...
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Future Outlook
As long as Ciox Health continues to meet our needs, the thought of changing firms will seem...
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Project Results
Ciox Health was helpful in alleviating our pain points in the auditing process. If our staff gets a...
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Other Observations
We would share revenue from the audits that the firm would process, and we would receive a check on...
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Lessons Learned
We have recommended Ciox Health to our friends and peers. But whether we would recommend them would...
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Other Observations
Ciox Health has definitely improved over the years. At times, things have not been delivered or have...
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Relationship
Ciox Health has evolved to be a much more customer-centric company. They have improved their...
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Tools and Methodology
Ciox Health offers very detailed training to their staff, and they also follow up well if there is...
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People and Knowledge
We have been working with the same supervisor at Ciox Health, and they have been great. The manager...
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Tools and Methodology
When we were having some staffing issues and needed some staff in one of our locations, Ciox Health...
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People and Knowledge
I prefer to work with the manager for our area from Ciox Health. I have nothing against higher-ups...
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Project Results
Ciox Health has great turnaround times. We usually get things back within 24 hours. I can't be much...
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Relationship
We have been treated so well by Ciox Health. They have been a good partner, and that partnership...
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People and Knowledge
The service with Ciox Health has ebbed and flowed, and at one point, the communication was a little...
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Relationship
The firm delivers everything they say they are going to deliver. We have a shared partnership and it...
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Project Results
We do not even look at other companies. We have seen very tangible outcomes from Ciox Health.
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Relationship
I want to emphasize the success we have had in our partnership with Ciox Health. As we have changed...
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Tools and Methodology
Ciox Health has a portal, and third-party requesters can make requests through that portal, and then...
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Relationship
One thing that I see other firms doing that Ciox Health is not doing is offering education to HIM in...
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Tools and Methodology
Some of Ciox Health’s tracking processes could be improved. There are still some manual pieces in...
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Project Results
Ciox Health does a good job. Trying to make sure that our staff is well educated with the rules and...
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Relationship
Ciox Health is very responsive whenever I have issues. The group assigned to me is good, but if I...
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Project Results
The turnaround time with Ciox Health is pretty good. We don't have as many requests as we used to...
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Relationship
Ciox Health provides webinars and information about trends, release of information breaches, and...
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Other Observations
We can sometimes get an executive to check in on us, do follow-up, and offer suggestions. Then there...
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Project Results
There have been some hiccups with requests that we are sending to insurance companies and different...
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Lessons Learned
Having been with Ciox Health for the amount of time that I have, I am a firm believer that a lot of...
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Other Observations
I like Ciox Health. The only issue I had with them is that they seemed to be trying to decrease the...
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Other Observations
In terms of the firm’s quality, there are very few breaches when an insurance company receives...
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Sales and Contracting
Sometimes, there will be something on our invoice that I should not have been charged for. Or...
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Relationship
Ciox Health is good at what they do, but the work is just a job for them. They don’t go above that.
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People and Knowledge
Ciox Health has a lot of turnover, and they are constantly training someone new.
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Relationship
On the executive side, the firm is very involved. But that involvement doesn't always trickle down...
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Tools and Methodology
Ciox Health is very fast and efficient with their turnaround times, and they are productive. They...
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Tools and Methodology
Something that the firm could improve on is the communication from their central office to their...
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Tools and Methodology
We recently brought the vendor in-house for a release, and it wasn't very clear how some...
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ROI and Cost
We have made certain types of requests, and the charges have been astronomical. There is never any...
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Project Results
Ciox Health rates high in their release of information accuracy. We would not be in business if the...
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Project Results
Ciox Health does great with the different systems they have in place to get things out the door for...
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Tools and Methodology
The firm’s team is great, and they have a lot of good changes coming up. The firm is listening to...
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Win/Loss - Why they were selected (by current clients)
We looked at quite a few different release of information companies before we decided to go with...
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Tools and Methodology
Swellbox Request Wizard, which Ciox Health offers along with their services, has been working well....
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Project Results
Ciox Health's work is pretty good. We don't have too many complaints as far as the turnaround times...
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People and Knowledge
We are satisfied with Ciox Health's services. We meet with the firm regularly to touch base or talk...
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Tools and Methodology
Ciox Health likes to make sure that teams have the tools that they need to do a job in a timely...
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People and Knowledge
Whenever we have any type of issue or concern, we do not have a problem getting in contact with Ciox...
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Tools and Methodology
When there are upgrades being done, Ciox Health makes sure that their IS department is available to...
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Other Observations
We just implemented a tool that Ciox Health can use to make sure that patients’ phone calls and...
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ROI and Cost
Ciox Health needs to improve their billing practices. They charge for everything. I must pay for...
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Project Results
Ciox Health’s turnaround times and communication exceed expectations. Ciox Health stays within 10...
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Project Results
Ciox Health more meets our expectations than exceeds them. The turnaround time isn’t great right...
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Relationship
Ciox Health is fine. In general, everybody’s release of information technology is good. The people...
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Relationship
Ciox Health has their own technology and computers; the whole setup is totally different than ours....
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ROI and Cost
We pay for things that we agreed to in the contract, and those are the only things we pay for. Ciox...
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Tools and Methodology
The firm is very timely and accurate. Our patients and attorneys normally get their information...
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Project Results
The firm’s biggest strength is how they meet our customer’s needs. Interactions with the firm are...
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People and Knowledge
Ciox Health calls their people specialists for a reason. The firm's people are knowledgeable and...
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Relationship
The support from Ciox Health has always been pretty good. The support team's turnaround time has...
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Relationship
Through the years, we haven't been totally satisfied with our assigned operations manager from Ciox...
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Tools and Methodology
Ciox Health is wonderful. They have an online tool. If the patient actually walks in and wants...
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ROI and Cost
Ciox Health provides good services. However, I think that they could provide more services for the...
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Project Results
Regarding the release of information, we would like to see an improvement in terms of how quickly...
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Tools and Methodology
I would like it if Ciox Health were more proactive in their reporting. I shouldn’t have to ask for a...
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People and Knowledge
Ciox Health is always quick to respond and to understand how quickly I need help.
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Project Results
We have tried various firms over the years, and Ciox Health has been the best. We always get status...
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People and Knowledge
Ciox Health is easy to get in contact with when I need them. They respond quickly. Additionally, our...
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Tools and Methodology
I am not sure whether Ciox Health understands our system well. There are some nuances that come with...
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People and Knowledge
Our account representative is amazing. That person responds quickly to my questions and requests.
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Tools and Methodology
I understand why Ciox Health has the structure they have around payments, but we are constantly...
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ROI and Cost
The pricing isn't bad, and the firm has worked with us a bit, but there is some nickel-and-diming...
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Relationship
We had a really good account manager who was very intuitive and very proactive, and we really...
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People and Knowledge
The release of information specialists have worked on our account for a long time, so they know it,...
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Lessons Learned
I am really satisfied with certain aspects of Ciox Health's services, but a lot of the reason why we...
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Project Results
At first, while the firm was getting used to how we operate, we had some rough patches, but we...
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People and Knowledge
We don’t have any intent to switch firms at this time because my release of information specialist...
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Project Results
Ciox Health’s costs are billed to the patient, the requester. They don't bill us directly. We...
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Tools and Methodology
What the firm offers is tailored toward what we need. When we first spoke to the firm about the...
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ROI and Cost
The firm doesn’t nickel-and-dime us because we have a contract that they have to abide by. There has...
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People and Knowledge
I work closely with the person who is on our account, and that person is always there for us and is...
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Tools and Methodology
As far as Ciox Health’s technology goes, we really like their system. It is very user friendly. We...
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People and Knowledge
One thing I would like to see from Ciox Health is for them to provide us with more current-event...
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Tools and Methodology
Ciox Health works closely with third-party requesters like Medicare, Medicaid, and some of the...
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ROI and Cost
Ciox Health has a revenue share program that allows me to get some of the profits from our requests.
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Relationship
Our customer service VP is very accessible and has worked with us on helping us to get our...
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Relationship
Ciox Health has been an excellent partner for our organization in the release of information space....
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Tools and Methodology
We like Ciox Health’s willingness to consider the regulatory requirements and to talk with us about...
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Project Results
I am very pleased with Ciox Health. We never have any issues with the firm's work, and if there are...
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People and Knowledge
The firm's staff and customer service team are very good. The staff keeps us informed on things,...
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Project Results
The turnaround time is very good. One of our expectations is timeliness, and maybe that is because...
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ROI and Cost
The fees are very low. I don't even know how the firm makes money. The firm's other areas make them...
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Tools and Methodology
I can look in Ciox Health's system and see where a request is, but the firm will still send me a...
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Project Results
Ciox Health works wonderfully with third-party users who input requests. That is excellent for me...
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Tools and Methodology
Ciox Health comes up with new ideas, but they don’t just do the same thing forever; they look for...
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Project Results
Ciox Health has been working well for our organization. The firm has made the number of requests...
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Tools and Methodology
The software that we use to communicate things with them and that they use to communicate with us...
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ROI and Cost
I feel that we are getting our money's worth because, at the end of the day, we end up receiving...
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Relationship
We have regular calls with the vendor. Depending on the concern, other people will be brought in,...
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Relationship
Release of information services are Ciox Health’s specialty. They are very in tune with the...
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Tools and Methodology
Ciox Health offers good customer service. Ciox Health does a good job of training their staff.
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Project Results
We have had incidents where Ciox Health employees are rude to patients. With Ciox Health being the...
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Relationship
A strength of Ciox Health is when I bring up an issue, they do try to resolve it quickly. I should...
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Tools and Methodology
Training would be a recommendation for improvement. And perhaps the firm should not hire the first...
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Future Outlook
The release of information companies are all buying up each other. I would go with Ciox Health again...
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People and Knowledge
My experience with Ciox Health has been not as positive as my experience with my other vendor. My...
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People and Knowledge
Ciox Health is not as responsive about working with our population as they probably should be. The...
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Relationship
Ciox Health provides excellent service. We deal with one main person. When we have questions, that...
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Relationship
About a year ago, I would have rated the quality of the firm’s staff lower. However, Ciox Health...
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Relationship
I love the way the firm listens to the client and customizes their services to the culture of the...
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Project Results
Our experience with Ciox Health has been good. They are responsive if we have any issues, and they...
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People and Knowledge
We are extremely satisfied and happy with Ciox Health. Their consultants are very, very...
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Project Results
On occasion, it will take longer than a few days to get something turned around. It seems like the...
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Relationship
Ciox Health is trying to stay ahead of the game and to be forward thinking in how to make the...
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Project Results
We have very few unauthorized disclosures (UADs). I don't think there is a company that doesn't have...
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ROI and Cost
The firm is a huge company, and they have relationships with a lot of third-party requesters. Ciox...
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Project Results
Ciox Health made a recent change so that now they can pull our faxes into their system. That has...
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People and Knowledge
The Ciox Health executives do a good job. Whenever there is an issue that gets escalated to the...
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People and Knowledge
Our time with Ciox Health has been a positive experience overall. There have been struggles with the...
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Project Results
We use Ciox Health for releasing HEDIS forms and for risk adjustment requests from insurance...
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Project Results
Ciox Health definitely meets expectations. I have high expectations, and I don't know whether the...
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People and Knowledge
As we were going through COVID-19, our experience with Ciox Health was a little rocky. It was...
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Project Results
I think that Ciox Health is charging in accordance with what states are allowing the firm to charge....
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Tools and Methodology
Ciox Health's technology is outstanding, and we are still going through additional things that they...
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Project Results
There are some glitches with the process, but they are happening less frequently because we have...
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Tools and Methodology
The portal took a long time to implement, but that was partially our fault. With the portal,...
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Project Results
Sometimes the firm will give the wrong reason for rejecting something, and I get a little frustrated...
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Project Results
We have very few missteps with the firm in terms of them releasing information to the wrong patient....
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Project Results
Ciox Health is meeting and exceeding my expectations. Their turnaround times are wonderful, and the...
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People and Knowledge
A year from now, I might be answering differently, but as of right now, we have had the same people...
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People and Knowledge
Ciox Health was always available almost as a project manager, and a lot of companies don't have the...
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Tools and Methodology
Ciox Health introduced us to a new release of information where our patients don't even have to...
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Project Results
We pay Ciox Health well, but in this life, we get what we pay for, and the firm provides very good...
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People and Knowledge
The product's turnaround, productivity, and accuracy could be improved because from time to time,...
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People and Knowledge
Ciox Health tries to provide sufficient training for their staff. So individuals may be...
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Project Results
The process of releasing records used to be very manual. We have a lot of offices, and our people...
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Relationship
We have had Ciox Health's leadership on-site and on calls. They are also on regularly occurring...
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Project Results
Ciox Health is working with us to find ways to better serve customer needs and be more...
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Relationship
In the past, we made it very clear to Ciox Health that we no longer saw them as a contractor. We saw...
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Project Results
Ciox Health does not charge us anything because they provide a shared revenue service. All the...
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Other Observations
The firm’s turnaround time on competing requests is good during some months but not during others....
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ROI and Cost
The firm charges when they need to, but when we need to have something canceled or they need to work...
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Project Results
I wouldn't say that the firm consistently exceeds expectations, but the firm consistently meets...
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Tools and Methodology
In the past, the firm missed an obligation with us because of some confusion. They do communicate,...
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ROI and Cost
The charges that Ciox Health has made throughout the time we have worked with them have been very fair....
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Relationship
I like the communication that I have with the individuals at Ciox Health, and there is one person in...
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Tools and Methodology
Once I organized their workflow properly, the firm's representative was able to get everything done...
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Relationship
The firm's supervisor is good at taking care of any issues that we have, and we haven't had many issues....
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Project Results
The firm gives us a report that is an account of certain things. We really like seeing that report....
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Project Results
We have been partnering with Ciox Health for quite a few years, and we have had a good experience....
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Tools and Methodology
From what I understand, the firm is using their own technology to prepare the record and release it...
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Tools and Methodology
There are issues sometimes with communication. For example, if Ciox Health can’t process a record,...
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Relationship
We get exactly what we need from Ciox Health. There are a couple of individuals that keep in touch...
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Relationship
We have had some wins and some failures with Ciox Health's release of information. I would question...
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People and Knowledge
I have no issues with the frontline staff members that process the work on a daily basis. Those...
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Tools and Methodology
Ciox Health is big, and they have such a huge network. If an organization wants somebody to come in...
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Relationship
Sometimes, as companies merge and grow, they grow in a direction that is not beneficial for all...
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ROI and Cost
Ciox Health has consistently raised their prices. I understand the times we are in, but Ciox Health...
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Relationship
Ciox Health has multiple levels of administration. The regional managers we deal with for day-to-day...
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People and Knowledge
Ciox Health’s quality is pretty good. We are only as good as the people who are releasing the...
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Relationship
When I reach out to Ciox Health's leadership, they could be more receptive to our needs and less...
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Relationship
My local Ciox Health representative is amazing, but the people above them in the regional leadership...
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